Scribd Logo
Upload

Welcome to Scribd!

  • Entrego Incident Report Form: This Bag Number SORT-77734-1622487823858 That I Received, When I Open The Tote Box

    Uploaded by

    Jesstony Mateo
    6 views1 page
    This incident report summarizes a damaged package event that occurred on June 02, 2021 at the Cebu Hub location. According to the report, one package within a bag received was torn upon opening. The bag number, tracking number, and details of the client, customer, and affected item are provided. The basic cause is identified as torn packaging. Immediate actions taken include double checking packaging to avoid future damage. The report was prepared by a dispatcher and reviewed by the Hub process owner.

    Original Description:

    Original Title

    IR FORM torn package

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This incident report summarizes a damaged package event that occurred on June 02, 2021 at the Cebu Hub location. According to the report, one package within a bag received was torn upon opening. The bag number, tracking number, and details of the client, customer, and affected item are provided. The basic cause is identified as torn packaging. Immediate actions taken include double checking packaging to avoid future damage. The report was prepared by a dispatcher and reviewed by the Hub process owner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    6 views1 page

    Entrego Incident Report Form: This Bag Number SORT-77734-1622487823858 That I Received, When I Open The Tote Box

    Uploaded by

    Jesstony Mateo
    This incident report summarizes a damaged package event that occurred on June 02, 2021 at the Cebu Hub location. According to the report, one package within a bag received was torn upon opening. The bag number, tracking number, and details of the client, customer, and affected item are provided. The basic cause is identified as torn packaging. Immediate actions taken include double checking packaging to avoid future damage. The report was prepared by a dispatcher and reviewed by the Hub process owner.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Entrego Incident Report Form

    Date of Event: June 02,2021 Location of Event: Cebu Hub


    Time of Event: 3:30 - 4:00pm Witnessed by: Maria Jeah Cosido
    IR #:

    1. Description of Events: (Include the full details of affected item)


    Insert image/photo (if available):

    This Bag Number SORT-77734-1622487823858 that I received, When I open the Tote box
    there was one package that was torn, as I checked one by one in the video the reference
    number of each item hindi ko napakita yung part na it was already open the pouch or it was
    already torn. kindly check the details photo/video for proof.

    2. Problem Description:

    / Damaged package/Nasirang package Short remittance/Kulang ang remittance Misrouted package/Mali ang ruta ng package
    Lacking item/Pagkakulang ng item Theft/Pagnanakaw Lost item or docs/Nawalang item or docs
    Wrong item received/Maling natanggap na item Property damage/Pinsala sa pasilidad Unidentified package/di makilalang package
    Empty package/Walang Laman ang package Wrong tagging/Maling tagging sa FE Incomplete docs/Kulang ang dokumento
    Robbery/Nilooban Double served/Double Order Others (pls specify): Torn packaging

    3. Detailed Investigation

    For incidents involving packages please fill up basic information below:


    Bag number: SORT-77734-1622487823858 Total TN affected: 1
    Tracking number: 0012E-CUW75E Person who last touched the package: Gateway Dispatcher
    Client name: Globe Loyalty Department involved: CEBU HUB
    Customer name: Grace Geblaguine Tee Customer address: 203 DAS BAGONG BUHAY, BRGY. DON ANDRES SORIANO, TOLEDO CITY

    Other relevant information (please specify below):

    4. Basic Cause

    Torn Packaging

    5. Actions Taken: (Immediate steps taken and preventive actions to prevent recurrence)
    Immediate Action/s Responsible Date Status Checked by:

    Kindly Double Check the packaging of the Item to Avoid Damage

    6. Other details

    Cost involved Business Impact

    Prepared By: Jesstony Mateo Received by Customer:


    Gateway Dispatcher

    Checked by: Jeneatte Rumary


    OIC Hub/Process Owner

    EN-OE-Form-001 Rev.0

    You might also like