Blackberry Common Problems & Solutions,

Here are some other common issues blackberry users come along regularly:

 Problem: Your Blackberry gets hot or warm

Solution: Your Blackberry may get hot/ warm and temperature of phone may rise. The
Blackberry Torch 9800 users are facing this problem more than others. This is most
probably because of the reason that you have several applications running on your
phone which you may not know.

Another reason is that if you have constantly data connection open (like streaming
music, app that uses GPS, weather apps, Loopt), your phone will get hot and loose
battery fast.

To see what apps are running, go to Options > Device Application

Management (you can also hold the Menu key on left of your trackpad/ rackwheel,
which brings up everything that is running).

Close the unwanted apps by opening the app, click the menu and select close at the
end.

Problem: The Blackberry screen frozen

Solution: This is a problem that can happen to any Blackberry device where the device
gets stuck and screen is frozen. There are two ways to fix this problem. You can soft
reset your Blackberry by pressing Alt+Cap+Delete keys together.

If this technique does not solve the problem, you can perform hard reset. Find the Reset
button on back the device (which can be near the bottom, under battery cover) and
press the button with a pin etc. You do not lose any data using any of these methods.

Problem: Blackberry call logs and messages get deleted

If you find out that suddenly your Blackberry’s call logs and saved messaged are
deleted and disappeared without any reason, here is solution to the problem. This
happens if you have large amount of images, ringtones, games etc and your memory is
at or near its capacity. The phone will start deleting oldest call logs and text messages
(SMS) entries to free up some space.

To determine the free memory, go to Options, then Status, which will show you free
memory. You can increase free space by deleting some stored stuff on your phone.

Problem: Blackberry does not send/ receive emails

Solution: Blackberry email problem can be due to GPRS services.

GPRS is what allows your device to access data. The first thing to do is to perform soft
reset and if that does not work perform hard reset (see methods above).

After that check your wireless antenna signal strength. The antenna should show
GPRS. If you can call and browse web that means your GSM service is available.

Problem: Blackberry bluetooth problem

If you are trying to send some files, music, photos etc from another device (i.e Nokia,
Sony Ericsson etc) to your Blackberry and cannot do so via Bluetooth, it is because
there is a special way to send stuff from another company device to Blackberry.

•To transfer the files (MP3, video etc) from another device to BB, follow these steps.

•Pair your Blackberry and your other device Blackberry

•Choose the music files or other media that you want to transfer to your BB from other
device

•On your Blackberry, open ‘Media’ folder and press menu ‘BB

Logos’ and you will see an option ‘receive using Bluetooth’

•From your other phone, send the files to your BB.

Already connected, your Blackberry will ask you to accept or refuse transfer
•Accept the data transfer and you are done

Problem: Blackberry Sync problem

If you have Blackberry sync problem when you try to sync with Microsoft Outlook or
calender/contact sync, follow these steps to get rid of this problem.

•Click on ‘Reset settings’ in Organiser

•This will reset your phone’s Calendar, Address Book, Memo Pad and Task to default

•You now have to configure Calendar, Address Book, Memo Pad by clicking ‘Configure
Setting’

•After completing, you should be able to sync your Blackberry with Outlook or any other
medium.

Problem: Blackberry trackpad stopped working?

This problem is in Blackberry 8520 and other similar devices where trackpad stop
working without any reason. To resolve the trackpad problem you should start from
updating your firmware to latest version.

Another thing that worked for many users with this problem is a battery pull. Remember
your device should be ON when you pull out battery, wait for 30-60 seconds before you
replace the battery. This should solve the problem.

Problem: Blackberry synchronising problem

Another Blackberry synchronizing problem is when after synchronising, email messages

deleted from Blackberry are still there or messages deleted from Outlook are not
deleted. Same thing can happen with email messages. Blackberry website has
complete guide to solve this problem.
Problem: Trackball stopped working

This happens mostly with old devices. If your phone’s trackball stopped working that is
probably because of dust. You can clean the ball by tuning phone upside down and
rolling it on a clean sheet of paper. Alternatively, you can change the damaged trackball
with a new one.

For some people this would be too much, but luckily there are lots of other phones out
there for people to check out such as the Nokia phones available
at Dialaphone.co.uk. Nokia is one of the most innovative and leading mobile gadgets
maker.