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Home q Patients & Visitors q Patient's Bill of Rights

Patients and Visitors

Patient's Bill of Rights

Adopted from the American Hospital Association

1. The patient has the right to considerate and respectful

care. This includes the right to effective communication as
well as respect for his or her cultural, psychosocial, spiritual
and personal values, beliefs and preferences.

2. The patient has the right to obtain from physicians and

other direct care-givers complete, current and
understandable information concerning diagnosis,
treatment and prognosis. The patient has the right to
receive information necessary to give informed consent
prior to the start of any procedure and/or treatment. Except
in emergencies when the patient lacks decision-making
capacity, the patient is entitled to information related to the
nature of proposed care, treatment, services, medications,
interventions or procedures, potential benefits, risks or side
effects involved, potential problems that might occur during
recuperation and the likelihood of achieving goals. The
patient also has the right to receive information regarding
reasonable alternatives, the relevant risks, benefits and side
effects related to alternatives including possible results of
not receiving care, treatment and services. The patient has
the right to know the name of the person responsible for
the procedure and/or treatment.

3. The patient has the right to refuse treatment to the extent

permitted by law, and to be informed of the medical
consequences of this action.

4. The patient has the right to have an advance directive

(health care directive, living will or durable power of
attorney) upon admission. If the patient doesn’t have one, a
designated surrogate may act on behalf of the patient to
ensure that a directive be carried out as permitted by law
and hospital policy.

5. The patient has the right to every consideration of privacy.

Case discussion, consultation, examination and treatment
are confidential and should be conducted discreetly.

6. The patient has the right to expect that all

communications and records pertaining to care should be
treated as confidential, except in cases of suspected abuse
or public health hazards.

7. The patient has the right to review pertinent medical care

records and to have the information explained or
interpreted as necessary, except when restricted by law.

8. The patient has the right to expect that within its capacity,
a hospital must make reasonable response to requests for
services. The hospital must provide evaluation, service,
and/or referral as indicated by the urgency of the case.
When medically appropriate and legally permissible, a
patient may be transferred to another facility only after
receiving complete explanation concerning the need for and
the alternatives to such a transfer. The institution to which
the patient is to be transferred must first have accepted the
patient for transfer.

9. The patient has the right to information about pain and

pain relief measures, a concerned staff committed to pain
prevention and management and health professionals who
respond quickly to reports of pain. Your reports of pain will
be believed, followed by state-of-the-art pain management
from a dedicated pain relief specialist.

10. The patient has the right to know about business

relationships among the hospital, educational institutions,
other health care providers, or payers that may influence
the patient’s treatment and care.

11. The patient has the right to consent to or decline to

participate in proposed research studies or human
experimentation affecting care and treatment or requiring
direct patient involvement, and to have those studies fully
explained prior to consent.

12. The patient has the right to expect reasonable continuity

of care and to be informed by physicians and other care-
givers of available and realistic patient care options when
hospital care is no longer appropriate.

13. The patient has the right to examine and receive an

explanation of hospital related bills regardless of source of
payment. The patient has the right to know what hospital
rules and regulations apply to patient conduct and to know
what avenues are available -- such as ethics committees and
patient representatives -- to resolve disputes, grievances or
conflicts.

14. The patient has the right to voice concerns regarding

care received, to have those concerns reviewed and, when
possible, resolved. Presentation of a concern by the patient,
a family member or a visitor will not compromise the quality
of care delivery for present or future access to health care at
this hospital.

15. The patient has the right to receive visitors they

designate including, but not limited to a spouse, domestic
partner, another family member or a friend regardless of
race, color, national origin, religion, sex, gender identity,
sexual orientation or disability. The patient has the right to
withdraw or deny visitation privileges based on their
preferences.

Christian Hospital and Northwest HealthCare, members of

BJC HealthCare, provide world-class medical care to the
communities of North County, Greater St. Louis County and
Southern Illinois.

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For more information or to schedule an appointment
call 314.747.WELL or request an appointment.

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