Operations Management

Manufacturing or service based company the sustainability initiatives taken within the
manufacturing process and within the company

By

Team 05

Name NSBM Number Plymouth Number

Athukorala,Udara BSC-PLY-MGT-16.1-144 10601266
Amarasinghe,Malsha BSC-PLY-MGT-16.1-005 10601263
Ganhewage,Biyoni BSC-PLY-MGT-16.1-034 10601312
Gunasinghe,Uththara BSC-PLY-MGT-16.1-154 10601314
Gunasiri,Niwanka BSC-PLY-MGT-15.1-026 10602726
Priyadarshani Lasanthi BSC-PLY-MGT-15.1-076 10601431
Sandupama,Chamodhi BSC-PLY-MGT-16.1-162 10601271
Willarachchi,Nipuni BSC-PLY-MGT-16.1-183 10601488

An independent Report

Submitted to the Plymouth University – UK

In partial fulfilment of the requirements for the module of

Operations Management

2017

BSc (Hons.) Accounting and Finance

Plymouth University

United Kingdom

Acknowledgement
Performing and presenting this research would not have been possible without the support and
contributions of the group members itself. Preparing this report on the influence of
manufacturing or the services based company and understand the sustainability initiatives taken
within the manufacturing process and within the company, we had to undergo many difficulties
and challenges, but as a team, we were able to successfully complete this research because of the
kind and cooperation we received from our parents and from the information providers we
consulted. We would like to extend our sincere gratitude to all the group members.

We are highly indebted to our module leader Ms. Samadhi Weerarathne, lecturer of National
School of Business Management for the helpful guidance and continuous supervision and
support throughout.

Our appreciations and gratefulness also go to our colleague and team mates itself in developing
the project and people who eagerly assisted us with their capabilities and skills.

Table of Contents
1. Executive summary
2. Introduction to Sustainability
3. Background of the Company
4. Manufacturing process of the Company
5. Sustainability initiatives adopted by the Company
6. Sustainability initiatives adopted by the other companies/competitors/Internationally
6.1 Sustainability Initiatives adopted by the Local Competitors
6.2 Sustainability initiatives adopted by International competitors
7. Difficulties encounted while adopting such initiatives by the company
8. Benefits of sustainable initiatives
8.1 Benefits of sustainable initiatives in general
8.2 Benefits of sustainable initiatives in Bogawanthalawa Tea Factory
9. Conclusion & Recommendation
9.1 Conclusion
9.2 Recommendations

1. Executive Summary
The items incorporate is dark tea known as black tea, green tea, white tea, natural tea, and
enhanced tea.

We furthermore take pride in the path under "Planet" Bogawantalawa Tea Estates is the world's
first tea creating, amassing and advancing association giving "uncompensated" carbon unbiased
teas being ensured for both, thing and office.

Accordingly, under "People" of Sustainability, the organization of government and NGO,

Bagawantalawa PLC tries to build up the lives of individuals through thinking of some as
important durable undertaking, for example, supporting moms and kids who are influenced from
neediness through "Lanka Mother and Child Support Foundation"

The organization has acquired honors and affirmations for the sustainability and for their general
execution in the division. Talawakalle tea estate and Watawala tea estate are the contenders of
the Bogawanthalawa PLC.

Supportability activity, has possessed the capacity to deal with the HR in a sustainable way,
work life adjust is economical for every one of the workers in the organization, nearby and
worldwide groups whereas association has an impact is attractive and practical, association is
natural well-disposed in all angles and furthermore the association's monetary development is
achievable.
 2. Introduction to the sustainability

Sustainability is known as the quality of life, which incorporates the key territories of populace,
biological systems, global change, vitality, agriculture, water, environmental economics and
policy, morals and social history. Fundamentally when examine about the sustainability the
primary critical term that need to emphasize is triple bottom line, it includes people, planet and
profit. Mainly it is a direct thought, essentially the organizations need to calculate about
themselves not only about their established monetary benefit which they produce for their
proprietors, but also the effect on their operations have on the general public and the earth.
According to triple bottom line the influential initiative that has come out is the sustainability. A
sustainable business creates sufficient profit for its proprietors and it also reduces the harm to the
environment and developed the existence of the people. This gives the organization it's permitted
to work to the general public. There is a presumption that the triple bottom line is not all around
acknowledged and that the feasible business is stay fruitful in long term which concentrates on
monetary objectives alone.

The triple bottom line further classifies about the social bottom line, the environmental bottom
line and the economic bottom line. The social bottom line depicts about association or the
connection between the organizations and the general public in which they operate known as
self-evident. Social bottom line performance means conceiving employments and work designs
which enable people to commit to their abilities without undue the anxiety which is related with
the sustainability. Environmental sustainability as per the world bank construes guaranteeing
aggregated coming out because of progression activities more than, adjusts for the immediate or
backhanded misfortune or debasement of nature. Finally, the economic bottom line portrays
about sustainability, the best administration which speaks to the enthusiasm of the proprietors
and subsequently are the immediate overseers of the association's financial execution. Generally,
this underlines about the operations administrators must utilize the company's assets effectively.
Only an organization which produces a balanced triple bottom line is truly representing the
aggregate cost of running its operations.

3. Background of the company

Bogawanthalawa tea estates plc employs in cultivation, processing, manufacture and the sale of
tea, elastic(rubber) and ranger service in type of tea sack, in Sri Lanka. The items incorporate is
dark tea known as black tea, green tea, white tea, natural tea, and enhanced tea. The Organization
was once in the past known as Bogawantalawa Plantations Limited and changed its name to
Bogawantalawa Tea Estates PLC in April 2008. The organization was consolidated in 1992 and
situated in Colombo, Sri Lanka. Bogawantalawa Tea Estates PLC is a reinforcement of
Metropolitan Resource Holdings PLC.

The narrative of Bogawantalawa, also known as the Golden Valley could be traced back to 1869
amid the British pioneer time frame. It during this time spearheading Scottish grower went over a
valley encompassed by lavish mountains and backwoods quite unlike anything else on the island.
Espresso known as coffee was initially grown here however since that proved to be
unsustainable, tea planting initiated in its stead. Amazingly prolific soil and the height going
from 4,000 to 6,000 feet was a perfect setup for a tea estate in the Golden Valley.
Bogawantalawa is additionally honored with remarkable climatic conditions with both easterly
and westerly breezes that make the ideal microclimatic conditions, to create all-round teas with a
genuinely particular flavor, body and fragrance consistent with its beginning.

Each leaf is deliberately handpicked by the deft fingers of our tea pluckers who have taken in
this unpredictable workmanship which has been passed down from age to age at our tea manor in
Sri Lanka for more than 150 years. We additionally take pride in the way that Bogawantalawa
Tea Estates is the world's first tea developing, assembling and promoting organization giving
"uncompensated" carbon unbiased teas being guaranteed for both, item and office.
 4. Manufacturing Process of the company
5. Sustainability Initiatives adopted by Bogawantalawa Tea Estates PLC

Fresh Tea Leaves

“Future
market
Plucking fresh
leaves

Withred

Sorting
Fixed Rolled
types

Sorting
types

Dried Rolled Oxidized

Fermented Dried

Green Tea Fermented Tea Black Tea

Tea Processing Diagram

achievement will frequently rely upon on an individual organization’s (or whole esteem chain’s)
capacity to simultaneously satisfy not just the traditional bottom line of profitability but also two
appearing bottom lines; one focusing on the environmental quality, the other on social equity”
(Amy et al.,2012, p375) this concept is known as the triple bottom line concept and it was
introduced by John Elkington in 1994. As the statement, Bogawantalawa Tea Estates PLC has
become a successful organization by focusing to the environment (planet) and to the social
(people), apart from the profit. Bogawantalawa PLC implements this concept through several
projects.

If a company needs to become a successful company, it has to treat its employees, labors and the
general public in a fair way. Therefore under “People” of sustainability, with the partnership of
government and NGO, Bagawantalawa PLC tries to develop the lives and the live hood of people
through considering some valuable long lasting project such as supporting mothers and children
who are affected from poverty through “Lanka Mother & Child Support Foundation” providing
education sponsorship to seven girls, who lost their parents since 2005;conducting free tours for
the children, those who have passed the grade 5 scholarship and G.C.E O/L exams, out of all the
estates of Bogawantalawa PLC for the 2nd consecutive year; give IT education to the children
through “Kids can code” project; educating and developing disabled children through child
development centers; maintaining 51 playgrounds in the estates; established 4 child development
centers to give the education and training to disabled children through; conducting one day free
medical clinics for the disabled children who are in all the tea estates; conducted medical health
camps for the villages in Anhettigama, Maliboda and Ilukthenna; facilitating free Cataract
Surgeries for those who wants out of tea estates workers; conducting consultation workshops
under issues and solutions on disabled children; conducting awareness programs to the workers
and their families in all the tea estates, to reduce the consumption of alcohol and drug, prevent
from HIV/AIDS; conducting first-aid training programs to the workers; conducting awareness
programs to pregnant and lactating mothers; providing iron and multivitamin tablets to mothers
and children in the estates. Not only that but also, as a well reputed company, Bogawantalawa
PLC never use child laborers and never discriminate workers by their gender (Ex.out of their
total employees 58% are female and remaining 42% are male) and facilitating direct water and
latrine to all the workers houses and providing housing facility to all the permanent workers and
all the urgent repairs are done by the company.

From all these educational, rehabilitation, awareness and helping projects, Bogawantalawa Tea
Estates PLC supposed to uplift the lives and livelihood of people around them.

Reducing the impacts on the environment can lead a company to its success. Therefore under
“Planet” of sustainability, Bogawantalawa Tea Estate PLC has enhanced its pride by being the
world’s first tea growing, manufacturing and marketing company who sells carbon neutral teas
and being the world’s first Carbon Nature Certificate holder for both product and the
organization in tea industry for zero carbon foot print and zero green gas emission. Also,
Bogawantalawa follows some key initiatives to be environmentally sustainable.

After several research and development projects, Bogawantalawa uses natural compost and site-
specific fertilizers to all of its tea estates. Also, they have minimized the use of pesticides to its
estates. Also, by introducing drip Irrigation systems and Rainwater harvesting systems to the
estates, and through conducting water management awareness programs, Bogawantalawa already
started to manage the natural water effectively. To preserving forestry, Bogawantalawa have
been planting 200,000 trees per year and their aim is to achieve the goal of planting 1 million
trees by year 2020. As a forward step, Bogawantalawa Tea Estate PLC has developed their own
sites to generate renewable energy from hydro power and solar power. Also, they have focused
to generate energy from wind power as well.Not only that but also, Bogawantalawa uses its own
waste management system and a recycling process to stop the environmental pollution through
disposal.

From all these environmental practices, Bogawantalawa Tea Estates focuses to protect the
Mother Nature as they can.

Apart from People and Planet, as a profit oriented company, Bogawantalawa also concerns about
the company’s profit. While doing all the above mentioned social welfare and environmental
protection projects, there is a significant increase in profit in year of assessment 2016/2017 than
2015/2016 (Bogawantalawa Tea Estate Annual Reports,2017, p.28). It is because, if a company
concern about the society and the environment, finally the returned would be increasing profit,
and it proves the “Sustainability leads an organization to the success”.

6. Sustainability initiatives adopted by the other companies/ competitors/

Internationally
6.1 Sustainability Initiatives adopted by the Local Competitors

 Talawakalle Tea Estates PLC

Talawakalle tea estates plc is a company which is a part of Hayles plc, one of the largest
multinational businesses in Sri Lanka. Talawakalle tea estates produce the high-quality Ceylon
teas in Sri Lanka. The company has obtained awards and certifications for the sustainability and
for their overall performance in the sector (Talawakalle tea estates, 2017). Talawakalle tea
estates was admirable because of their enhanced quality, satisfying traits etc. They are trying to
attract the consumers by providing several number of tea flavors such as black tea, green tea,
specialty tea etc. Talawakalle tea estates plc is practicing the sustainability initiatives focusing on
social, environment and economy or profit. Under their plantation sector Talawakalle tea estate
have been contributed to the sector by generating a profit before tax of 105%, which is generated
through 36% revenue (Hayles plc, Annual report,2016, p.97). Not only in Sri Lanka but the
global buyers also increasing their attitudes towards the sustainability and tempt to buy the
product. As well continued performance and focus for the adoption of sustainable agricultural
practices consistently increases the demand of the Talawakalle tea and demanding a premium
pricing in the tea sector (Hayles plc, Annual report ,2016,p.98). Nowadays people more and
more conscious about the environment, so global beverage market also concern about the healthy
alternatives. The initiative of the Talawakalle tea estates is also designed to optimize the full
utility of the of the resources by adopting the advanced technology which reduces the total
wastage of the production (Hayles plc, Annual report,2016, p.100). And the company has also
obtained the international level certifications to ensure its quality standards which meet the
global sustainability commitments required by global level. As well the sharp increase of the
prices of tea products tempt to reduce profit after tax by 24% during the year (Hayles plc, Annual
report, 2016, p.100). An innovative product named ‘bubble tea’, gave the highest response
during the year which is highly encouraging. Talawakalle tea estates anticipate providing more
wider and strong platform for growth by acquiring new customers over the next few years.

 Watawala Plantations
In 1998, Watawala tea Ceylon ltd launched Zesta by offering local consumers exceptional taste
and with a promising brand (Watawala tea). Sunshine Holdings plc’s plantation has
recommended Watawala plantations as a Rainforest Alliance certified company. It has obtained
the certification of Rainforest Alliance covering 16 tea estates (Watawala plantations). And the
Rainforest certification is covering the triple bottom line of the sustainability which is promoting
sustainable agriculture consumer practices and behavior. Under social, environment, economy
sustainability builds in Watawala plantations. It has been started programmed to ensure the social
responsibility by increasing maternal and infant mortality to 100%, Children immunization to
100%, primary education for all children etc. (Watawala plantations). And they have invested in
a briquetting machine to minimize the usage of the non- renewable sources and reduce the
wastage and the carbon emission; as well company is using tea wastage of paddy husks to
produce briquettes. (Watawala plantations). By using all those things, they are trying to reduce
the carbon emissions and overall cost of the company. Not only the wastage, they have
concerned about the water purification including rainwater harvesting and improving the soil
water retention and hope to measure the level of water that they should use from next year
onwards (Watawala plantations).
 6.2 Sustainability initiatives adopted by international competitors

Sustainability is an increasingly viewed as preferred goal of development and environmental

management. There are four main types of sustainability as environmental, social, economic and
human. Kanan Devan Hills plantation company Limited is the one of sustainability company in
the world. KDHP is the first ever owned plantation company in India. The company involve with
12000 employees and manufacturing units with 22 million kilograms of production. KDHP is the
biggest employees owned Tea company in the world. In addition, they involve sustainability
development events. The company recognized best staff and best worker in the year are
nominated to the during this financial year. They involve close association among all
employees and company create innovation, healthy, productive fulfilling environment for
workforce. They provide better understanding rules and regulations, their role of the company
to workforce. The company had bagged award for “The best fleet operator” in 2010.

Kenya Teforia is the one of company that expose the international sustainability company in the
tea market. It owns tea estates cover thousands of areas of land in the southwest of the Kenya.
During this period, new teas are being added from exemplary manufacturers and cultivators.
Their stringent quality standers must meet each addition. Teforia was awarded ‘The prestigious
world tea expo award’ in 2016, the best tea industry innovation award. They have succeeded
their goals, for the reason that of the most amazing workforce of the fervent and greatly skilled
professional. Their tastes tea container is exclusively recyclable and to be 90 percent
compostable. Teforia company is using technology that would end up with a better manufacturer.
In a financing round, they raised up $ 12 million about the year ago. They infuser are actively
used in twenty different countries in the world. Teforia company involve sustainability tea
production to improve tea safety standards, quality development, they are focusing on
responsible and ethical obtaining, long period safe keeping of their business for their buyers and
producers, conversion and mitigation of contrary climate changes effect and enclosure of small
house holders in tea production process. They expose environmental, economic, people
sustainability in international tea marketing.
 7. Difficulties encounted while adopting such initiatives by the company

Bogawanthalawa tea production company is one of the fundamental tea trading processing plant
in Sri Lanka. By the time they could get a conspicuous name in the core of Sri Lankans. But the
road to their prosperity was not comfortable. They have done a few sustainability activities for
the development of their men. But shockingly they have confronted numerous issues.

The principle Problem that have confronted was the cost. They have done a ton of work to
develop the expectation for everyday comforts of the laborers through the Lanka mother and
child support that they have set up for the social advancement among the workers, they gave
housing facilities and furniture for the laborers with electricity. They have accomplished more
works that way and while doing those works they need to confront the significant issue of cost.
They spent an extraordinary awesome cost for those ventures, and once in a while the wage
levels of the organization additionally went down due to those. Furthermore, they have
confronted some difficult problems when getting consents from the government and the ministry
of house development to build those houses.

Furthermore, they have found a way to develop the nourishment level of their workers. As one of
those steps they have propose to fabricate a little development region close by the places of the
workers. Moreover, they have planted natural products, such as fruits, vegetables and seeds that
are required for day today life for those employees. Yet, at prior era they looked to a major issue
due to fungi contamination that spreaded everywhere on their development. In light of their
entire tea creation process has supplied and they have confronted some genuine inconveniences
because of that.

Moreover, they have given vitamins and iron tablets to the pregnant ladies and other ladies for
nothing. Furthermore, they have composed projects that give addresses about sustenance and
healthful suppers. At prior days, the representatives disliked in those projects because of absence
of their instructive learning, in light of that the production line top managerial staff have worked
extremely difficult to take an interest the workers in those projects.
Other than that, previously mentioned issues they have confronted numerous issues in getting
machines, medicines, specialists and furthermore getting consents from government foundations.

8. Benefits of sustainability Initiatives

8.1 Benefits of Sustainable Initiatives in general

According to Ani Melkayan, Dennis Gottschata, Vasanth Kamath v.p. sustainable business is
leading the way to a better future, in all economic, social and environmental aspects. According
to their philosophic study it is obvious that to become "carbon neutral " which means minimum
the carbon is a sustainable initiative which companies make clear signal to the shareholders that
optimization of the resources in order to gain the maximum benefits from the resources while
reducing the material wastage. Therefore, reduction of wastage is not only economically
profitable but also it is environmental friendly.

(Madgoff ,2003) states that through implementing sustainability initiatives companies can
improve its environmental performance while preventing degradation of environment through
pollutions. There are many sustainability models introduced in the past years, among them one of
the pioneers (Mitchell and harris, 2012) have introduced a new sustainable concept known as
“resilience concept” it helps the company to analyze the finance related issues, policies,
disasters, conflicts and climate changes by categorizing them in to three sub categories as
economic, risk quality and supply chain. Resilience concept as a sustainability concept provide
the company with benefits such as enhance the relationship between customers and the seller or
the shareholders of the company, avoid disruptions in the company. Although this model covers
a certain area it is not enough for a company to survive therefore, Dow jones has designed a new
model called dow jones sustainability index (DJSI) by covering most of the areas related to a
company or an organization in order to enhance the performance while adopting to company’s
sustainability as a business approach. Alternatively (Hollingworth,2009) presented a sustainable
model called 360-degree model by covering all the four main resources related to a company
such as the organization, human resources, organization’s community and the environment (CSR
report of Rhine-Westphalia Power Plant). As described by (Hollingworth ,2009) this 360-degree
model as company’s sustainability initiative, has been able to manage the human resources in a
sustainable manner, work life balance is sustainable for all the workers in the company, local and
global communities where as organization plays a part is desirable and sustainable, organization
is environmental friendly in all aspects and also the organization’s economic growth is
achievable. Through above mentioned facts it is obvious that the companies which follow up the
sustainability initiatives have been able to gain the maximum advantage from both economic and
environmental aspects.

8.2 Benefits of Sustainable Initiatives in Bogawanthalawa Tea Factory

 Enhance Brand and Increase Competitive Advantage.

The modern-day customers weigh an organization’s ascendency on the environment in thinking

where to buy services and goods and will probably buy from organizations that utilization
practical propensities. As per Bogawanthalawa Annual Report (2016-2017) Bogawanthalawa
Company has gained Carbon Foot Print confirmation for the item and association. They have
been the first Sri Lankan organization who accomplished that authentication. In that case
Bogawanthalawa has great favorable position among the contenders when go to the remote and
nearby market.

Through Bogawantalawa Tea Estates Social improvement exercises and Lanka Mother and Child
Support Foundation they have possessed the capacity to serve their domain group. Due to that
specific work, their image name has spread among the representatives as well as among the
clients.

 Enhance Productivity and Reduce Costs

As per the general population who telling flawed of sustainability assert that feasible business
hones eat into corporate benefit. Yet, improvement of economical business hones offers itself to
determined operation that imaginative exertion and moderate’s assets, which advance
representative profitability and abatement cost. Lessening cost likewise encompass vitality
protection strategies that can be as basic as killing superfluous lights.
As a result of advancement in feasible business rehearses, proficiency in operations will
increment. In the event that utilization assets precisely and if do preservation of assets,
operations will be streamlined and expenses will be diminishing.

At Bogawanthalawa Tea Estate, they have distinguished potential sparing through vitality
reviews and suggestions of reviews are being executed. So, we can see they are utilizing sun
oriented vitality rather than power, it can be help full for decrease power utilization.

"Bogawantalawa Tea Estates PLC will turn into the proprietor of the nation's biggest sun based
board framework claimed by a Regional Plantation Company, in the wake of authorizing a
780kW nearby planetary group in Bogawantalawa valley. Expected yearly power age is 950,000
kWh and potential GHG diminishment is around 2000 tons, per annum."(Bogawanthalawa
Annual Report, 2017)

As expressed on the Annual Report (2016-2017) organization has centered to soil protection
process. Integrated approaches have been executed and soil physical, substance and natural
properties have been made strides. Along with those great farming practices, site particular soil
improvement exercises have been additionally actualized. In view of that handling it has been
conceivable to build profitability of organization

 Ameliorate Financial and Investment Opportunity

Organizations who enhanced sustainability designs have pulled in more venture than alternate
organizations. Indeed, even the Monetary and venture investigators have acknowledged
supportability designs which included decrease of condition effect and vitality proficiency as a
vital standard.

By spreading their accomplishments sustainability like Carbon Impartial Confirmation and

acquainting their supportability designs with the group, Bogawanthalawa Organization hope to
gain more consideration from buyers and financial specialists.
  Increase Employee Retention and Recruitment

Employees jump at the chance to work with organizations who are doing the correct things and
being defensive alongside the corporate ecological and social programs. In the cutting-edge days,
the vast majority of individuals are yearning pay rates as well as advantages that they can
acquirable.

As indicated by organization's Yearly Report the organization has 8000 representatives in the
present time frame. For the representatives, they have executed numerous social maintainability
projects to inspire their employment. We can have distinguished some of that practical as
following;

1. Housing

• All the workers are given housing facilities.

• All families have essential furniture, including beds and TVs.

• All houses are associated with the power framework

2. Nutrition

• Each house has space for a little kitchen plant

• 60% of family units develop vegetables; this is urged further to achieve 100% by 2020

• Monthly unique nourishment programs are being led while giving nutritious dinners to
eager and lactating moms to enhance their Sustenance level for the advantage without bounds
age
3. Health Care

• There is a garden dispensary found halfway for every home

• First help preparing is being given every now and then to enhance the information

• The specialists are being given sufficient information about expires by means of
wellbeing camps and mindfulness crusades, particularly to anticipate vector-borne illness,
HIV/Helps and how to counteract inabilities.

4.Education

• In add up to there are more than 10,520 youngsters and youths between the ages of 6 to
18 dwelling in the homes out of which 9,494 kids are going to class.

• The domain specialist kids are urged to achieve higher objectives in training from a
youthful age through instructive rivalries, sponsorships in view of accomplishments, yearly
outings for youngsters who have done well in their review 5 and grade 11 examination.

(Bogawanthalawa Yearly Report, 2017)

From those projects organization is instigating new comers to join with organization and workers
to stay with the organization.
 9. Recommendations and Conclusion

9.1 Recommendations

As recommendations while introducing another procedure to the market, firstly effective test
strategies should be done to assess and screen the long term environmental impact. After doing
such trials Bogawanthalawa tea processing plant can introduce new tea items with assortment
flavors. When presenting new tea item test techniques ought to be done to foresee and explore.
And if the items make destructive the environmental viewpoints those items ought not acquaint
with the market be that as it may if the item is extremely required important upgrades should
done before acquainting the item with the market.

Essential investigations with respect to biochemical impacts and their effect on plants, animals
and workers ought to be strongly supported. Because it is the best way to find the impact with
regards to the environmental perspectives.

Minimum destructive control techniques ought to be taken. Instructions and direction ought to be
given and named for every single product, because if the customers unaware of the circumstance
the outcomes will be failed. The pesticides can be positioned, for example, Highly toxic,
tolerably poisonous, marginally dangerous and generally toxic.so the clients ought to be given
advices or must mastermind projects to acquaint strategies with utilize pesticides in a slightest
hurtful manner.
9.2 Conclusion

This comprehensive report clearly defines the term sustainability it is simply known as the
quality of life but when it relates to the operations management, it is all about the triple bottom
line which includes people, planet, and profit. The bogawanthalawa tea estate as a manufacturing
based company leads to a sustainable manufacturing process by implementing sustainability
initiatives. The company not just satisfy the traditional bottom line of profitability but also it
satisfies the two emergent bottom lines of environmental quality and social equity. under the
people of sustainability, they treat their employees and labour in a fair way and also the company
is aware about their employer's families and support them to live. Through their valuable projects
basically they provide education and health care to the society. The manufacturing process of the
company is environmental friendly because they follow up the planet sustainability in triple
bottom line.

This report also discusses the sustainability initiatives adopted by the local competitors of
bogawanthalawa Plc and they are the talawakele tea estate and watawala tea estate. And this
report gives a contrasting knowledge about the sustainability initiatives adopted by the
international competitors like Kanan Davan Hills plantation and Kenya teforia plantation.

Adopting in to sustainability initiatives are not easy as a company bogawanthalawa had to face
many difficulties in the process of their manufacturing and those difficulties have well-structured
in the report itself.

A Company operates under the sustainability initiatives are not only economically profitable but
also, they are environmentally profitable therefore this study also discusses about the benefits of
sustainability initiatives in general and also relating to the bogawanthalawa tea estate PLC while
giving recommendations to enhance the operations related to the company itself.
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