I.

Point of View

The point of view used in this case study is from the internal management of Ice Candy

Craze. She is Madelyn V. Gloria, a management consultant. This case study was made to help

the management to have a better solutions that they need to solve the problems regarding

the behavior of the staffs inside the management.

II. Time Context

The Ice Candy Craze management is facing about the behavior of the staffs, this problem

will be solved this month of January in the year 2020 (present time).

III. Problem Statement

The management distribute different tasks to the personnel. Mr. John Paul Diaz, the team

leader assigned Ms. Daniella De Guzman and Maricar Soriano for selling the products. Ms.

Kayecelle Sagun and Isabel Mamaril are in charge in preparing the financial statements of the

business. While in production team, the management designate the task to Ms. Diana Ambat,

Mhery Joy De Vera, Azalea Centeno. The production of Ice Candy needs staffs who are

knowledgeable in making the product. The staffs of the management that are assigned to

make the Ice Candy are not always available due to some unexpected circumstances.

IV. Statement of the Objective

The Management should provide rules regarding the performance of the personnel inside

the management, also the management should prepare a team building for the staffs to be

able for them to become more productive. The team leader should confront his staffs about
their behavior towards their actions, also the team leader should motivate his members to

be effective and efficient to their assigned tasks. And lastly, the team leader and the staffs

should do their responsibilities including attending meetings, cooperate and especially do

their assigned tasks. The problem is important to solve to avoid conflict inside the

management.

V. Areas of Consideration

Strength

 There is no direct competitors

 The product is attractive to customers

 Has knowledgeable and skillful staffs

 Affordable price

 Promotions

Weakness

 Inability to do the assigned tasks

 Less participation of personnel

 The product is easy to melt

 The product is perishable

 Kiosk is not attractive

Opportunities

 High income when there is event/occasion

 Bundled buying by the customers

 The product can sell at home

  Low cost of ingredients

 Ingredients are easy to avail

Threats

 Many indirect competitors

 Power interruption

 Some customers are not health conscious

 Weather condition is unstable

 No classes

VI. Assumptions

VII. Alternative Courses of Action ( ACA )

ACA No. 1- First, the management should make rules regarding the performance of the

staffs to maintain good relationship between the management and the staffs.

ACA No. 2- Second, the management should prepare a team building for the

members/staffs of the management to be able for them to become more productive.

ACA No. 3- Third, the team leader should confront his personnel about their behavior

towards their actions to avoid problems.

ACA No. 4- Fourth, the team leader should motivate his members to be effective and

efficient to their assigned tasks.

ACA No. 5- Lastly, the team leader and the members should do their responsibilities

including attending meetings, cooperate and especially do their assigned tasks so they can

finish their job easily without any complain.

VIII. Analysis of ACA

ACA No. 1

Advantages/Pros

 Each member will follow the rules

 They will do their job properly

 The staffs will learn to be responsible enough to do their assigned tasks

 The staffs can improve their self-discipline

 Feared in breaking the rules

Disadvantages/Cons

 Some staffs might break the rules

 The staffs may complain because of many rules

 There is a punishment when the staffs violates the rules

 The staffs may feel pressure to do the tasks

 Some staffs will not follow the rules

ACA No. 2

Advantages/Pros

 Know the strengths and weaknesses of each staff

 Honest to each other

 Good relationship to one another

 Reduced stress levels

  It improves productivity

Disadvantages/Cons

 Time consuming

 Costly

 Killjoy members of the management

 Competitive to each other

 The staffs do not work well together

ACA No. 3

Advantages/Pros

 Some personnel will realize that they are not doing their tasks right

 The team leader will easily identify the opinions/feelings of his members

 The staffs will do their best to finish their assigned tasks

 Conflict may resolved

 The unusual behavior of the staffs will be corrected

Disadvantages/Cons

 The staffs might take it in a negative way

 Conflicts will arise between the team leader and his staffs

 Create tension inside the management

 Some staffs may resign or leave their work

 Staffs may feel embarrassed

ACA No. 4

Advantages/Pros

 Building a better relationship between the team leader and his personnel

 Improved job performance of the staffs

 The staffs will feel valued and appreciated

 The staffs tend to feel more empowered to do their tasks

 Improves self-esteem of each staff

Disadvantages/Cons

 The staffs become boastful/arrogant

 The staffs may not take their work seriously

 The staffs may feel that they are not good enough to do their tasks

 Staffs may not listen to their team leader

 The team leader may think that he is smart enough to motivate his staffs

ACA No. 5

Advantages/Pros

 The team leader and the staffs’ work will easily be done

 The staffs can share their opinions when the management calls a meeting or

seminar

 Making decisions faster and resolve problems when the team leader and the

staffs are cooperating

  Staffs will know every detail of their plans when they attend in meetings or

seminars

 Strengthening their bond or relationship when they are doing their

responsibilities together

Disadvantages/Cons

 Some staffs may not do their assigned tasks

 The team leader might not do his responsibility as a leader

 The team leader and some staffs may not cooperate in their tasks or

responsibilities

 The team leader and the staffs will do their tasks only and not giving any

attention in other’s tasks/works

 The assigned leader let his members to do all the tasks without helping

IX. Conclusion

Based on the facts of the case and the decision matrix below, the best alternative courses

of action will be the first one. This will solve the problem of the Ice Candy Craze management.

The management can manage the problem when it happens.

Decision Criteria

Table 1 shows the alternative courses of action, different criteria, criteria weight and its

total to determine the best action that will solve the problem.
 Table 1

Decision Matrix

Ease of Probability Relative TOTAL

ACA Implementation of Success Resistance WEIGHTS

50% 25% 25%

1. First, the

management

should make rules

regarding the

performance of the 50% 25% 25% 100%

staffs to maintain

good relationship

between the

management and

the staffs.

2. Second, the

management

should prepare a 35% 15% 15% 65%

team building for

the members/staffs
of the management

to be able for them

to become more

productive.

3. Third, the team

leader should

confront his

personnel about

their behavior 40% 20% 21% 81%

towards their

actions to avoid

problems.

4. Fourth, the team

leader should

motivate his

members to be 39% 20% 20% 79%

effective and

efficient to their

assigned tasks.
 5. Lastly, the team

leader and the

members should do

their

responsibilities

including attending

meetings, 43% 21% 22% 86%

cooperate and

especially do their

assigned tasks so

they can finish their

job easily without

any complain.

X. Plan of Action

As a management consultant, I suggest that the Ice Candy Craze management will set

rules regarding the behavior of the staffs for them to become responsible members of the

management, which results to a better performance of the members.

 WHAT? WHO? WHEN? HOW MUCH?

The management will The Ice Candy Craze Anytime, but I Php 50, 000

set and implement management suggest as soon as

rules regarding the possible because we

performance of the don’t know when the

staffs to maintain problem is going to

good relationship happen.

between the

management and the

staffs.