Ten Customer Service Skills That

Will Reward You

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Introduction

• Customer service is not a department, it’s

everybody’s business

• If you’re looking to improve on your career, its

important that you develop certain customer
service skills

• Here are ten basic skills you should develop, for a

rewarding career in the service industry.
1. Communication Skills

• In course of work, you’ll interact with people from all walks of

life, responding to enquiries and all other interaction your job
role demands.

• It is important that you’re able to communicate meaningfully

and clearly to customers, and also send the right message
with your body language
2. Self Control

• Having self-control is very

important in service because you
will come across difficult
customers, who might be mean
or rude to you.

• It is self-control that makes it

possible to restrain yourself from
losing composure
3. Patience

• This skill is just as important as self-control, especially when

dealing with an upset customer.

• Learning to be patient with customers is as easy as learning to

separate your feelings from the situation and understanding
that in most cases the customer is upset with something that
has nothing to do with you personally
4. Ownership attitude

• Taking an ownership approach to

your duties gives you the ability to
empathize when a customer
complains of a service failure.

• Ownership approach also leads to

self-motivation which will improve
your productivity.

• Productive employees will get the

promotions
5. Empathy

• Empathy is very important in creating a great customer

experience, and also plays a key role in resolving customer
complaints.

• Empathy is a key requirement for building a strong, engaged

relationship between us and our customers
6. Good Phone Skills

• You have to speak as clearly and

as professionally as you can,
hence the need for good phone
skills.

• Great telephone skills go a long

way in maintaining excellent
relationships with customers
7. Team Spirit

• Excellent customer service

requires team work, If you can’t
be a team player, you are not
going to be a very effective in
your role

• Working well with others is an

essential skill for being successful
and rendering delightful service
to our customers.
8. Knowledgeability

• You must demonstrate knowledgeability about our products

and services, you should be able to explain to customers
(clearly) what our products can do and what services we
offer.

• No one will take you serious, if you can’t give good

information on products and services your employer offers
9. Ability to work under pressure

• Sometimes it can get hectic really

quickly, when sales are at its peak
or during the rush hour.

• It is important that you’re able to

keep your head above water

• This ability makes it possible to

remain calm and professional,
even when customers are
drowning you in requests or
complaints.
10. A positive attitude

• Learn to be positive. A positive

attitude affects the work
environment.
• It enhances communication
between you and the customers
being served.
• People remember being treated
well, they appreciate courtesy and
kindness and will come back for
more
Finally

• Remember, the customers don’t always have to be our

external customers, your colleagues are customers too!
(internal customers)

• Applying these skills in your day-to-day work activities greatly

promotes a customer service culture in your organization.

• A great organizational customer service culture has been

proven to improve the overall efficiency of employees &
profitability
Thanks for Reading

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