Niki Whalen

nikiwhalenfit@gmail.com • (859) 588-8891 • www.linkedin.com/in/nikiwhalen

Education
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Bachelor of Arts in Organizational Leadership at Arizona State University December 2021 GPA: 4.00
Relevant Coursework: Foundations of Project Management, Project Leadership – Strategy and Scope, Resource Allocation in
Organizations, Social Processes in Organizations, Theory and Practice of Leadership, Leading Organizational Innovation and Change,
Organizational Ethics, Diversity and Organizations, Project Time Management, Project Cost Management

Experience and Leadership

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Director of Operations • My Gym Children’s Fitness Center August 2016 - Present

• Recruited to launch 3 additional locations after exceeding operational and sales expectations of first.
• Utilize Sling and MGE platform to manage and schedule a diverse staff of 20 across two locations – interview,
hire, evaluate, and train employees on operations and software design.
• Develop agenda and lead face-to-face and virtual weekly team meetings to discuss goal obtaining strategies.
• Prepare budget estimates/monitor and record budgetary allocation for supplies and events.
• Create and implement B2C sales and marketing strategies increasing each location’s roster to over 400
members. National average is 250.
• Identify and design contingency plans to ensure facility success through fast-changing pandemic regulations.
• Adjust and update website regularly using JavaScript to create a user-friendly system.
• Foster relationships with clients and instructors by resolving customer issues through effective communication,
critical thinking, and prompt decision-making.

Certified Personal Trainer • FITT University, F45 Training May 2018 – Present
• Plan, track, and facilitate various fitness programs focusing on individual goals, budget, and deadlines.
• Coordinate with fellow trainers on facility availability to manage personal, member’s, and trainer’s schedules.
• Create risk mitigation strategies specific to each individual client for potential disturbances in goal achievement.
• Build rapport and develop strong professional relationships with clients to increase business and revenue.
• Record and maintain comprehensive documentation of each workout and evaluation to analyze and adjust
if/when goal progress declines.

Sales Manager • Club Pilates March 2018 – March 2019

• Oversee, schedule, and develop multiple sales teams across two locations and implement motivational
strategies of task delegation and reward systems which resulted in a decreased staff turnover rate of 50%.
• Work closely with owners and other management to develop work plans involving scope, budget, timelines, and
goals and identify risks and opportunities for each operational procedure.
• Set clear sales goals with deadlines for each employee while monitoring progress and milestones and offering
support and assistance to achieve success.

Performer/Lead • Walt Disney World, Universal Studios, SeaWorld August 2013 – February 2018
• Track progress and achievements of each employee and apply to ranking system determining shift schedule.
• Develop and conduct auditions and training processes for new performers, providing feedback and assistance.
• Time manage and relay schedule with each company weekly ensuring double-booking does not occur.

Additional Skills
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Microsoft Office Suite, Asana, Sling, ClubReady, MindBody, GloFox

Awards and Involvement

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2018-2020 Facility Excellence Award; Director | 2018 MGE Director of the Year Award | Junior League of SD Member
2016 MGE Franchisee of the Year Award; Director | 2011 KY State Public Speaking; 1st Place | Delta Zeta Member
CP National Management Training | John Maxwell Seminar Attendee | 2016-2019 MGE Leadership Seminar attendee
Disney College Program Graduate Fall 2013 | Recruited by WFPF to develop and lead seminars in 14 countries