Presentation For June 21 Cisco Jabber Product Release and Roadmap

Cisco Customer Connection Program
Cisco Jabber Product Release and Roadmap
Patrick Eustace, Product Manager
Eric Clausen, Collaboration Community and CCP Manager
June 21, 2018

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© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Disclaimer and Confidentiality Notice
Some of the Cisco products and features described herein remain in varying stages of
development and will be offered on a when-and-if-available basis. These items are
subject to change at the sole discretion of Cisco, and Cisco will have no liability for
delay in the delivery or failure to deliver any of the products or features set forth in this
document.
Consult your local Cisco business contact for information on the products or services
available in your area. You can find additional information via Cisco’s World Wide Web
server at http://www.cisco.com. Actual performance and environmental costs of Cisco
products will vary depending on individual customer configurations and conditions.
***This material is being shared with Customer Connection Program members under
Non-Disclosure Agreements (NDA). No information from this webinar is to be copied
and reused in any mechanical or electronic form.
What’s Happening in the CCP
Early Adopter Trials
Cisco Jabber 12.1 for Windows, Mac, iOS and Android

Software Available - Open through July 12
Cisco Virtual Chat Assistant

Enrollment Open – Trial Starting June 22nd
To learn more and register: Collaboration CCP track community  Early Adopter Trials
http://www.cisco.com/go/collabccp
Speaker
Patrick Eustace
Product Manager
Q&A Managers
Craig Burnham, Marketing Manager Bryan Morris, Product Manager
Lorrissa Horton, Director Karin Wuhrmann, Product Manager
Shane Long, Engineer
Cisco Jabber Release Overview
Jabber 12.0, 12.1, 12.5 and Backlog
Patrick Eustace
Jabber Product Team
June 21st, 2018
The Cisco products, service or features identified in this document may
not yet be available or may not be available in all areas and may be
subject to change without notice. Consult your local Cisco business
contact for information on the products or services available in your area.
You can find additional information via Cisco’s World Wide Web server at
http://www.cisco.com. Actual performance and environmental costs of
Cisco products will vary depending on individual customer configurations
and conditions. This is a confidential Cisco Internal launch document and
not for external distribution.
Jabber Product Delivery plan
• 3 Major Jabber Releases in 2018
Q1CY18 Q2CY18 Q4CY18
Jabber Chat Phone Mode Remote Access Single Number Android Auto
Multi-line Policy (MRA)
Bots SDK with Contacts Reach Support
UX Biometric Jabber Softphone Outlook Calendar Import Local

Additional
Enhancements Unlock for VDI (JVDI) integration (Mac) contacts (Mac)
Emoji
Wireless Location Schedule Meeting TLS SNI New Device & New Headset
Awareness (Windows) Support for HCS OS Support Support
Persistent Chat Persistent Chat UX Multi-line On Premise
for Mobile Alignment with Mobile MRA Support Teams Interop *
Phone Mode Mobile Diagnostics

Chromebook Google Calendar per device type
Tool
Support (phase 1) Integration (Mac) (config file setting)
New Device &

AES/J2J Push Disable number Rich messages for
OS Support
Notifications converting (admin Bots on mobile
control)
* Feature has dependency on CUCM/Expressway © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Persistent Chat for Jabber Mobile
• “All Room” and “My Rooms” tab views

• Room Invitation, Join and Leave actions
• Global and Room based mute facility
• Cross device chat room message read indicator
• File Transfer support (MFT)
• Feature requires following UC manager releases
• IM & Presence Server 11.5(1)SU5
• IM & Presence Server 12.5
Hybrid Messaging (Jabber/Teams Interop)
• Webex Teams and Jabber IM&P

users can collaborate using
Chat messages.
Feature already available

for Webex Messenger
Hybrid Messaging: What is supported
1:1 Messaging between IM&P and Webex Teams Org.
(Space/Group Chat not supported)
Presence Mapping: Teams Presence will be mapped

into Jabber presence
Notifications: Message, Message Read, “is Typing”,

Missed Messages (in Teams), Message deleted
File transfer: Not supported. (Teams user can post file,

Jabber will receive notification to get file in teams web
client)
Introducing Cisco Jabber on Chromebook
Jabber Android App on

Chromebook (Not just a web app)
• Requires Chrome OS v53+ and selected
Chromebooks
• IM, Group Chat, Presence, File Transfer
• Voice (inc Shared Line), Video and BFCP
receive support
• Phased release schedule:
• Phase 1 – Requires Expressway/MRA
Mouse Resize Drag &
• Phase 2 – On Prem Support
Support Window Drop
Chromebook Phase 1 Summary
• Device qualification will apply, current targeted devices
Google
Samsung
Chromebook
Chromebook
Pixel
Pro
HP Chromebook
13 G1 Notebook
PC
EAP Trials
Already in Progress
• 12.1 release currently in EFT, Mid July Release
BFCP Share
Webex Teams UC Manager Multi-Party Active New User
Experience
Messaging Jabber Config Tools Control Experience
UC Manager MRA ICE Support New Device & Cisco Headset

IPv6 for MRA
SIP OAuth OS Support firmware Update
Custom Tab Agent Recording Call Toast Call Toast

Supervisor Barge Position (Mac)
SDK Tone Suppression
High Contrast MS Team s

Custom ised Slack integration
Mode support Em oji integration
Jabber with Webex Teams Messaging
• New operating mode enabling migration to Cisco Webex Cloud

Cloud Services
• Persistent 1:1 and Spaces
• Rich Presence
Webex Teams • Webex Meetings integration
(IM&P server not required)
On Premise Services
• Soft Phone Mode
• Desk Phone Control
• In-Call Features
1:1 Jabber to Jabber

Business Messaging
1:1 Jabber to Jabber 1:1 Jabber to WebEx Teams

Business Messaging Business Messaging
Webex teams
Spaces
Jabber Architecture with Teams Messaging
Cloud Messaging
On Prem
CUCM/Expway LDAP/UDS UC Manager Unity Cxn
Jabber
System Contacts Messaging Calling Voicemail
Proposed Feature Set
Contact List Rich Presence:

• Contact List Presence (Simplified) • Available / Away
• Add Contact to Contact List MS Office:
• Remove from Contact List Show Presence/Start Chat/Call
• Telephony Addresses Emoji Support
• Job Title
Search Corporate Directory UC Manager Calling
Search Local Contacts
(Outlook, Mac Address Book etc.) Webex Meetings escalation
File Transfer
Interested in Trials?
Register your interest in participating in trials for this feature
https://tinyurl.com/CiscoJabberTrial
Jabber Configuration Management in
UC Manager
• New Configuration GUI for ALL Jabber configuration
• Replaces requirement to create “jabber-config.xml”
• Automatically publishes config to TFTP servers
• User Group based Jabber Configurations supported
Define Jabber Assign Service Assign to

Configuration Profile User
Jabber Config: Configuration Sets
• Admin creates
Jabber Config
Parameter sets
• Different config sets
created for different
user groups
Jabber Config: Define Parameter Set
• Admin creates a set of
required Jabber
parameters
• Parameters grouped for
easy selection
• Multi-value parameters
supported
• Custom values
supported for
new/engineering
settings
Jabber Config: Assign to Service Profile
• Jabber Config Set

assigned to user
group using service
profile
• No longer limited to
Global or Device
based config files!!!!
• Automatic upload to
TFTP servers
Support for UC Manager 12.5 SIP OAuth feature
• Feature enables OAuth authentication for SIP registrations on UC
manager
• Delivers multiple benefits to Jabber Administrator and User
End to End key Direct point to point
management for media (ICE) for MRA
SIP signalling users reducing Edge
and media bandwidth requirements
Media routing Simplified deployment

optimization on of encrypted SIP
Expressway core signalling and media on
and edge corporate network
(No CAPF Requirement)
ActiveControl User Experience
ActiveControls for CMS

and CMR*
• Meeting Roster
• Participant controls
• Activity Indicators
• Recording controls
• New Share Experience
Primary
Preview of final UX design
Full Client
*CMR is stretch goal
Conference ActiveControls
• Jabber 12.5 provides in

Change Add Remove
conference roster list:
Layout Participant Participant
• Indicates active speaker/presenter
• Right Click for Mute/Remove
Mute/ Mute/Un Lock/Unlock

• Active Layout Control
Unmute Participant Conference
• Add Participant to call
• Record Meeting control
Active Active Record
Speaker Presenter Conference
Supported Video Layouts
Single Equal
User selects layout

using on screen
Overlay Prominent control
BFCP Enhancements
• Single Window with two layouts
• New Layout will be for BFCP sessions

1:1 calling, Cisco Meeting Server Share, Cisco Meeting Rooms
• User can easily switch between views
BFCP Share Enhancements
• Support for full HD/1080p between desktop and mobile
1080p
• Enhanced Low bandwidth handling (reduced screen scale changes)
……Reduce ….Reduce
frame rate to 720p
B/W issue B/W issue
detected still detected
Additional items
New User Cisco Headset Firmware New Device and OS

Update Support
Experience
• Modern Refresh • Headset Firmware • Additional Devices

• Hub/Conversation Management • iOS/Android &
• Calling / Sharing • Single App on desktop Chromebook
• 12.5 planned for Q4 CY18
Summary – 3 Top of Minds
• Jabber 12.0 – Released!
• Multiline
• ChatBots
• Phone Mode with Contacts
• Jabber 12.1 – Q2 CY2018

• Persistent Chat for Mobile
• Multiline over MRA
• Chromebook Support
• Jabber 12.5 – Q4 CY2018

• Teams Messaging Mode
• CMS Client of Choice (Active Controls)
• UC Manager Config File
JVDI JVDI
64 Bit Edge Failover G Suite
FAC/CMC BFCP Share
Integration
WiFi to LTE IM Desktop Share Wired Location Agent Greeting Custom Tab
Support with Webex Awareness over MRA
JVDI JVDI JVDI Phone Mode Proximity

Location Awareness Multiline over MRA by Service Profile Sharing
(Subset of full product backlog) © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Important update for Jabber for iOS Push
Notifications
• Apple plans to continue legacy VoIP APIs / keepalives for Cisco Jabber in
the next major iOS release
• Cisco still strongly recommends that customers upgrade to APNs
supporting infrastructure by June 2018, or as soon as possible thereafter:
• We do not know when Apple will remove the entitlements that allow Jabber to take advantage
of legacy VoIP APIs / keepalives
• Improved reliability and performance: APNs has the ability to wake Jabber even if Jabber has
been terminated by iOS
• Optimized and consistent user experience with cellular calls and other iOS applications
• Reduced impact of Jabber on the device battery & potentially improved performance of other
applications on the device
Cisco Jabber
• Over 50 Million licensed users and growing…
• Jabber 12.1 shipping shortly, next release
already in development
• Team actively planning follow up releases with
new features and functionality
• UC Manager, IM&P, Expressway, CMS, Webex
teams all currently developing Jabber related
features
• Jabber continues to be Cisco’s On Premise
client offering.
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Cisco Customer Connection Program

Cisco Jabber Product Release and Roadmap

Patrick Eustace, Product Manager

Eric Clausen, Collaboration Community and CCP Manager

June 21, 2018

Open the Q&A Panel

Complete briefing evaluation

Replay, slides, Q&A, and follow-up in Collaboration CCP track community

Cisco Jabber 12.1 for Windows, Mac, iOS and Android

Cisco Virtual Chat Assistant

• 3 Major Jabber Releases in 2018

Q1CY18 Q2CY18 Q4CY18

UX Biometric Jabber Softphone Outlook Calendar Import Local

Phone Mode Mobile Diagnostics

New Device &

• “All Room” and “My Rooms” tab views

• Webex Teams and Jabber IM&P

Feature already available

Presence Mapping: Teams Presence will be mapped

Notifications: Message, Message Read, “is Typing”,

File transfer: Not supported. (Teams user can post file,

Jabber Android App on

• 12.1 release currently in EFT, Mid July Release

Q1CY18 Q2CY18 Q4CY18

UC Manager MRA ICE Support New Device & Cisco Headset

Custom Tab Agent Recording Call Toast Call Toast

High Contrast MS Team s

• New operating mode enabling migration to Cisco Webex Cloud

1:1 Jabber to Jabber

1:1 Jabber to Jabber 1:1 Jabber to WebEx Teams

Contact List Rich Presence:

Register your interest in participating in trials for this feature

Define Jabber Assign Service Assign to

• Jabber Config Set

Media routing Simplified deployment

ActiveControls for CMS

• Jabber 12.5 provides in

Mute/ Mute/Un Lock/Unlock

User selects layout

• Single Window with two layouts

• New Layout will be for BFCP sessions

New User Cisco Headset Firmware New Device and OS

• Modern Refresh • Headset Firmware • Additional Devices

• 12.5 planned for Q4 CY18

Q1CY18 Q2CY18 Q4CY18

• Jabber 12.1 – Q2 CY2018

• Jabber 12.5 – Q4 CY2018

JVDI JVDI JVDI Phone Mode Proximity

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