HP Color Laserjet Cm6030 and Cm6040 MFP Product Series - Control Panel Messages (Updated)

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HP Color LaserJet CM6030 and CM6040 MFP Product Series -

Control Panel Messages (Updated)
Introduction
<Binname> Full Remove all paper from bin
10.00.YY
10.00.YY
10.10.YY
10.32.00
10.40.00
10.50.10
10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY
10.71.YY / 10.81.YY
10.91.00
10.91.99
10.90.XY
10.xx.yy
11.XX
13.01
13.02
13.05
13.06
13.10
13.11
13.12
13.01.00
13.12.11
13.12.12
13.12.13
13.12.14
13.12.15
13.12.16
13.12.17
13.12.21
13.12.41
13.12.42
13.12.43
13.12.44
13.12.45
13.12.46
13.12.51
13.12.52
http://sawpro.atlanta.hp.com/km/saw/print.do?docId=emr_na-c01490048-9 15.06.2010
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13.12.61
13.12.62
13.13
13.1C
13.2E
13.2F and 13.2G
13.21.00
13.2B
13.2C
13.2D
13.2E
13.30
13.7C
13.7D
13.7E
13.80
13.80
13.90
13.JJ.NT - Fuser area jam
13.JJ.NT - Fuser wrap jam
13.JJ.NT - Jam in Tray 1
13.JJ.NT - Jam inside lower-right door
13.JJ.NT - Transfer and fuser jam
13.JJ.NT - Transfer area jam
13.JJ.NT – Jam inside right door
13.JJ.NT- Jam below control panel
13.XX.YY
20 INSUFFICIENT MEMORY To continue touch OK
22 - USB I/O buffer overflow To continue touch OK
22 EMBEDDED I/O BUFFER OVERFLOW To continue touch OK
30.01.01
30.01.02
30.01.03
30.01.06
30.01.08
30.01.14
30.01.15
30.01.18
30.01.19
30.01.25
30.01.34
30.01.39
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30.01.40
30.01.41
30.01.42
30.01.43
30.01.44
30.01.45
30.01.46
30.1.14
30.1.15
30.1.18
30.1.19
30.1.25
30.1.34
30.1.39
30.1.40
30.1.41
30.1.42
30.1.43
30.1.44
30.1.45
30.1.46
30.1.47
40 Embedded I/O Bad Transmission To continue touch OK
41.2
41.3
41.5
41.X
41.7
48.01
49.XXXX
49.144B
49.4C02
50.1
50.2
50.3
50.4
50.5
50.7
50.8
50.9
50.A
50.B
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51.1Y
51.2Y
52.00
52.10
52.20
53.10.0X
54.01
54.05.11
54.05.12
54.05.13
54.07
54.08
54.09
54.0A
54.0B.YY
54.0D.YY
54.0F.YY
54.14
54.15
54.16
54.17
54.18
54.1B
54.1E.YY
54.21.YY
55.00.YY
55.01.YY
55.02.YY
55.03.YY
55.04.YY
55.05
55.06.YY
55.901C
56.01
56.02
57.01
57.03
57.04
57.05
57.06
57.07
57.08
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57.09
58.02
58.03
58.04
59.30
59.40
59.50
59.51
59.52
59.53
59.60
59.61
59.62
59.63
59.90
59.A0
59.C0
59.F0
59.XY
60.02
60.03
60.04
60.05
60.<XX>
65.12.99
66.00.15
66.12.01
66.12.02
66.12.03
66.12.11
66.12.12
66.12.13
66.12.14
66.12.15
66.12.16
66.12.21
66.12.23
66.12.31
66.12.32
66.12.34
66.12.41
66.12.42
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66.12.43
66.12.44
66.12.45
66.12.46
66.12.47
66.12.51
66.12.52
66.XY.ZZ
68.X
69.X
79.XXXX
8X.YYYY
8X.7345
8X.7346
8X.7347
8X.7346
99.00.01
99.00.02
99.00.03
99.00.04
99.00.06
99.00.07
99.00.14
ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE/ANY CUSTOM
Authentication required
Authentication required to use this feature
Bad duplexer connection To continue turn off then on
Bad optional tray connection
Calibrating
Cancelling
Card Slot Device Failure - To Clear Touch OK
Card Slot file operation failed To clear touch OK
Card Slot is write protected To clear touch OK
Card Slot Not Initialized
Cartridge Error – Replace Black Cartridge
Cartridge Error-Replace color cartridges Reinstall, then turn off and then on
Checking engine
Checking paper path
Chosen personality not available. To continue touch OK.
Cleaning
Cleaning disk <X>% complete Do not power off
Clearing activity log
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Clearing all blocked numbers

Clearing event log
Clearing paper path
Close front door
Close lower-right door
Close output accessory bridge
Close right door
Close small front door
Code CRC error Color
RFU failed Conditioning
image drum Connect
output accessory Cooling
device
Creating cleaning page
Data received
Deleting...
Disk spinning up
Document feeder cover open
Document feeder empty
Document feeder pick error Step 1
Duplexing... do not grab paper
E-mail Gateway did not accept the job because the attachment was too large.
E-mail Gateway did not respond. Job failed.
E-mail Gateway rejected the job because of the addressing information. Job failed.
EIO <X> Disk initializing
EIO <X> disk not functional
EIO Device Failure - To Clear Touch OK
EIO file operation failed To clear touch OK
EIO is write protected To clear touch OK
EIO Not initialized
Entering internal application <X>
Error
Error executing Digital Send job. Job failed.
External device initializing
Fax is disabled ignoring call
Flatbed cover open
Found SMTP gateway
Gateways failed
Gateways OK
Genuine HP supplies installed
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HP Digital Sending: Delivery Error

Incompatible fuser
Incompatible roller kit
Incompatible supplies
Inflate Failure Send Full RFU on Port <X>
Initializing permanent storage
Initializing scanner
Install <color> cartridge
Install <color> drum
Install fuser
Install roller unit
Install supplies
Install transfer unit
Insufficient memory to load fonts/data <device> To continue touch OK
Internal Disk Device Failure - To Clear Touch OK
Internal disk file operation failed To clear touch OK
Internal Disk Initializing
Internal disk is write protected To clear touch OK
Internal disk not found
Internal disk not functional
Internal disk not initialized
Internal disk spinning up
Jam in document feeder (Step 1)
Job is being saved to disk
LED is on To continue, touch OK
Load Tray 1 <type> <size>
Load Tray 1: [Type], [Size] To continue, touch OK
Load Tray <XX> <type> <size> To use another tray, touch OK
Load Tray <XX>: [type], [size]
Loading program <XX> Do not power off
Manually feed <type> <size>
Manually feed output stack Then touch OK to print second sides
Manually Feed: [Type], [Size] To continue, touch OK
Manually Feed: [Type], [Size] To use another tray, touch OK
Moving solenoid To exit press STOP
No job to cancel
Non-HP supply installed
Non-HP supply in use
Order <color> Cartridge
Order <color> drum
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Order Fuser Kit

Order roller kit-Less than XXXX pages
Order staple cartridge
Order Supplies
Order Transfer Kit
Order transfer kit
Order transfer kit Less than XXXX pages
Output accessory bridge attached To continue turn power off and then on
Output accessory bridge disconnected
Output accessory bridge failure Turn off, verify connection, then turn on
Output paper path open
Performing Color Band Test
Performing paper path test Press stop to cancel
Performing upgrade <Device>
Please wait
Printing
Printing CMYK Samples
Printing Color Usage Log
Printing configuration
Printing Demo Page
Printing Diagnostics Page
Printing event log
Printing file directory
Printing font list
Printing menu map
Printing mopy status
Printing PQ Troubleshooting
Printing registration page
Printing RGB Samples
Printing stopped To continue, touch OK
Printing supplies status
Printing usage page
Processing copy <X> of <Y>...
Processing digital send job
Processing duplex job
Processing from tray <X>
Processing-intermittent mode
Processing. .
RAM Disk Device Failure - To Clear Touch OK
RAM Disk file operation failed To clear touch OK
RAM Disk is write protected To clear touch OK
RAM disk not initialized
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Ready
Reattach output bin
Receiving upgrade
Reinstall Output Device
Remove all image drums
Remove All Print Cartridges
Remove and Shake <color> Cartridge
Remove at least one image drum
Remove At Least One Print Cartridge
Remove duplex support
Remove or install cartridge/drum pairs
Replace <color> Cartridge
Replace <color> cartridge - To continue, touch “OK”
Replace <color> drum
Replace <color> Drum – To Continue, Touch “OK”
Replace DIMM <X> MEM test failure
Replace document feeder kit
Replace fuser kit
Replace fuser kit To continue, touch “OK”
Replace roller kit
Replace Supplies - Override in Use
Replace Supplies - Override in use
Replace Supplies - Using black
Replace transfer kit
Replace transfer kit To continue, touch “OK”
Request Accepted Please Wait
Resend external accessory firmware
Resend upgrade
Resetting Media Sensor Calibration
Restoring factory settings
Restoring…
Restricted from printing in color
RFU load error
ROM Disk Device Failure - To Clear Touch OK
ROM Disk file operation failed To clear touch OK
ROM Disk is write protected To clear touch OK
ROM Disk Not Initialized
Rotating <color> Motor
Rotating Motor - To exit press STOP
Sanitizing Disk <X>% Complete Do not power off
Scan Failure Press 'Start' to rescan
Scanning...page <X>
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Scanning...page from glass

Searching... please wait
Send complete
Sending digital send job
Sending to external destinations
Size mismatch in tray XX
Sleep mode on
SMTP Gateways OK
Testing Please wait
To return to ready press STOP
Too Many Pages In Job To Staple
Total images: <X>
Transfer access sensor error
Tray <X>: [Type], [Size]
Tray <XX> empty: [type], [size]
Tray <XX> open
Type Mismatch In Tray <XX>
Unable to connect
Unable To Copy
Unable to mopy job
Unable To Send
Unable to send Fax. Please check fax configuration.
Unauthorized supply in use
Unsupported data on [FS] DIMM in slot
Unsupported USB accessory detected
Upgrade complete To continue, turn off and then on
USB Device Failure - To Clear Touch OK
USB file operation failed To clear touch OK
USB is write protected To clear touch OK
USB needs too much power
USB Not Initialized
USB storage <X> is initializing
USB storage <X> is not functional
USB storage <X> removed
Wait for printer to reinitialize
Waiting for tray <XX> to lift
Warming up
Warming up scanner
Windows login required to use this feature
Introduction
The following is a list of updated error messages, to be used when troubleshooting the Color LaserJet
CM6030/CM6040 MFP products. The list includes error messages that are not in the service manual as well as
updates to the troubleshooting steps for error messages that are already in the service manual (if applicable).
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<Binname> Full Remove all paper from bin

Explanation:
The specified output bin is full and must be emptied for printing to continue. The error happens only after a job
is sent, and it starts out as a warning.
Recommended action:
Empty the bin to continue printing.
top
10.00.YY
Explanation:
The product is unable to read the image drum data. The image drum is present but defective.
 10.00.05 Supply memory error (black image drum)
 10.00.06 Supply memory error (cyan image drum)
 10.00.07 Supply memory error (magenta image drum)
 10.00.08 Supply memory error (yellow image drum)
Recommended action:
1. Open the front door and remove the image drum, and then reinsert it.
2. Close the front door. If the message reappears, turn the product off and then on.
3. If the error reappears, replace the image drum.
top
10.00.YY
Explanation:
The product is unable to read the cartridge data. The print cartridge is present but defective.
 10.00.00 Supply memory error (black print cartridge)
 10.00.01 Supply memory error (cyan print cartridge)
 10.00.02 Supply memory error (magenta print cartridge)
 10.00.03 Supply memory error (yellow print cartridge)
Recommended action:
1. Open the front door and remove the print cartridge, and then reinsert it.
3. If the error reappears, replace the print cartridge.
top
10.10.YY
Explanation:
The product cannot read or write to at least one e-label, or at least one e-label is missing.
 10.10.00 Supply memory error (e-label for the black print cartridge)
 10.10.01 Supply memory error (e-label for the cyan print cartridge)
 10.10.02 Supply memory error (e-label for the magenta print cartridge)
 10.10.03 Supply memory error (e-label for the yellow print cartridge)
 10.10.05 Supply memory error (e-label for the black image drum)
 10.10.06 Supply memory error (e-label for the cyan image drum)
 10.10.07 Supply memory error (e-label for the magenta image drum)
 10.10.08 Supply memory error (e-label for the yellow image drum)
Recommended action:
1. Open the front door and remove the print cartridge or image drum, and then reinsert it.
3. If the error reappears, replace the print cartridge or image drum.
4. Replace the toner assembly.
top
10.32.00
Explanation:
A supply has been inserted into the device and the device has determined that the supply is not authentic HP.
This message does not indicate which supply is not authentic, but appears immediately following the
replacement of a supply.
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Recommended action:
1. To continue past the error, touch OK . Once OK has been touched, printing will continue and this
error will be logged in the event log.
2. If the user believes a genuine HP supply was installed, have the customer visit
www.hp.com/go/anticounterfeit .
top
10.40.00
Explanation:
Indicates at least one non-HP supply.
This event is logged to the event log only, to indicate at least one non-HP supply was in use, but now all
supplies are genuine HP.
Recommended action:
No action is necessary. This message indicates non-HP supplies have been in use in the past.
top
10.50.10
Explanation:
Indicates the ADF kit has been replaced.
Message appears only in the event log and is not posted on the control panel.
Recommended action:
No action is necessary. The ADF kit count was reset at the page count shown on the event log.
top
10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY

Explanation:
Message appears only in the event log and is not posted on the control panel. The control panel message is
indicated in parenthesis.
70=Cartridge Out Override activated (Override in use) 80=Cartridge Out Override deactivated because user
limit reached (Override not in use
88= Cartridge Out Override deactivated because maximum use/wear limit reached (Override not in use) 89=
Cartridge Out Override deactivated because cartridge out of toner (Override not in use)
The values for YY are:
 00=Black cartridge
 01=Cyan cartridge
 02=Magenta cartridge
 03=Yellow cartridge
 05=Black image drum
 06=Cyan image drum
 07=Magenta image drum
 08=Yellow image drum
Recommended action:
1. When Override at Out is selected in the Manage Supplies menu AND a cartridge or image drum
reaches an Out state, a 10.70.YY message is posted in the event log and the mfp continues to
print.
2. When the supply subsequently reaches one of the three thresholds set for Override, one of the following
errors is posted to the event log and the mfp will not continue to print.
 10.80.YY – user limit
 10.88.YY – HP predefined maximum use/wear
 10.89.YY – out of toner
top
10.71.YY / 10.81.YY
Explanation:
71=Monochrome printing after color cartridge out activated (Printing black only).
81= Monochrome printing after color cartridge out deactivated (Not printing black only).
Message appears only in the event log and is not posted on the control panel. The control panel message is
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indicated in parenthesis.
 00=Black cartridge
 01=Cyan cartridge
 02=Magenta cartridge
 03=Yellow cartridge
 05=Black image drum
 06=Cyan image drum
 07=Magenta image drum
 08=Yellow image drum
Recommended action:
1. When Autocontinue black is selected in the Manage Supplies menu and a color print cartridge or image
drum reaches an Out state, a 10.71.YY message is posted in the event log and mfp continues to
print in black only mode.
2. When the black print cartridge or image drum subsequently reaches Out , a 10.81.YY message is
posted to the event log and the mfp will not continue to print, unless Override at Out is set.
top
10.91.00
Explanation:
Toner has settled in the black cartridge and the auger cannot turn.
A Remove and Shake <color> Cartridge message may also appear on the control panel.
Recommended action:
1. Remove the black print cartridge and inspect for damage or jammed auger. See document c01442529
for more details on this procedure.
2. Remove the image drum and inspect the seal around the hole at the top of the image drum, where toner
feeds into the drum from the print cartridge. The seal may be bent or damaged, blocking toner from
feeding into the image drum. If the seal damaged, replace the image drum. Image drums with lot codes
later than 8B27 have been counter measured for this defect.
3. Replace the black toner feed motor, M16.
top
10.91.99
Explanation:
Toner has settled in the cyan, magenta, or yellow print cartridge and the auger cannot turn. Message does not
indicate which color cartridge has failed.
A Remove and Shake <color> Cartridge message may also appear on the control panel.
Recommended action:
1. Remove the color print cartridges and inspect them for damage or jammed augers. See document
c01442529 for more details on this procedure.
2. Remove the image drums and inspect the seal around the hole at the top of the image drum, where
toner feeds into the drum from the print cartridge. The seal may be bent or damaged, blocking toner
from feeding into the image drum. If the seal damaged, replace the image drum. Image drums with lot
codes later than 8B27 have been counter measured for this defect.
3. Replace the cyan, magenta, and yellow toner feed motor, M17.
top
10.90.XY
Explanation:
A toner replenishment malfunction occurred and the toner concentration in the image drum dropped below
30%. This applies to both HP and non-HP print cartridges.
 10.90.00 - Replace Black Cartridge
 10.90.01 - Replace Cyan Cartridge
 10.90.02 - Replace Magenta Cartridge
 10.90.03 - Replace Yellow Cartridge
Recommended action:
Replace print cartridges.
If replacing the print cartridge does not resolve the problem, replace the image drum.
If replacing the image drum does not resolve the problem, replace the appropriate cartridge interface PCA.
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top
10.xx.yy
Explanation:
The product cannot read or write to at least one print cartridge e-label, or an e-label is missing from a print
cartridge.
Recommended action:
Reinstall the print cartridge, or install a new HP print cartridge.
top
11.XX
Explanation:
 01=Failed clock battery
 02=Failed real time clock
Recommended action:
1. Reset the time and date at the control panel.
2. If the error persists, replace the formatter.
top
13.01
Explanation:
 The leading edge of the paper fed from Tray 1 stopped before reaching the registration sensor ©).
 The leading edge of the paper fed from Tray 2 stopped before reaching the registration sensor (B).
 The leading edge of the paper fed from Tray 3 stopped before reaching the registration sensor (A-1).
Recommended action:
Follow the onscreen instructions to locate and remove the paper or obstruction.
top
13.02
Explanation:
The paper stopped at the registration sensor (D).
Recommended action:
top
13.05
Explanation:
The leading edge of the paper stopped between the registration sensor (D) and the fuser-output sensor (F).
Recommended action:
Replace the fuser and collect the feedback requested below. Please remind the customer to use the return
label included with the fuser to return the fuser to HP. These fusers will be used in our root cause analysis.
Workaround:
The user will need to open the right door to view the trailing edge of the jammed paper. If it cannot be removed
by pulling from that direction, the fuser can be removed and the jam removed from that area. Please caution
the customer, as this area of the printer and the fuser may be hot.
If the current page continues to jam, cancel the job. Other jobs, with less toner coverage and/or larger margins,
may continue to print without jamming. The fuser will need to be replaced in order for heavy coverage color
jobs to print.
Feedback Needed
The GBU requests the answers to the following questions as well as collecting internal pages.
 What is the message at the control panel when the jam occurs?
 Describe the image that was being printed at the time the jam occurred. Was it full toner coverage, b&w
or color, etc.?
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 Does the paper jam occur on all full color pages or is it intermittent? If intermittent, how often?
 Does the paper jam occur on print patterns other than full/heavy toner coverage color pages? If so,
describe these documents.
 Are full color pages the majority of the print jobs on the printer?
 What is the % of color versus the % of black & white pages printed on this printer?
 What types of paper are used on this printer? Plain, glossy, envelopes, labels, etc.
 What types of print jobs are printed on this printer? Business graphics, general office, photographs, print
shop graphics, etc.
 How many pages have been printed on the fuser currently installed?
 Is the fuser currently installed the one that shipped originally with the printer? If not, how many times
has it been replaced?
 Has this same failure occurred previously on other fusers in this printer? If yes, how many times?
 To what time interval is sleep mode set? (on Menu Map)
 Is the printer set to wake/sleep at a certain time? If so, at what times? (on Menu Map)
 What firmware version is currently installed? (on Configuration Page)
 Date the printer was installed. (Month and Year)
 Collect the following pages:
 Menu Map
 Configuration Page
 Supplies Status Page
 Usage Page
 Color Usage Job Log
 Event Log
 If the fuser is not being returned by the customer, please return it, along with the case # to:
Hewlett Packard
c/o Deborah Boyd
11311 Chinden Blvd.
Mail Stop 280
Boise, ID 83713
USA
top
13.06
Explanation:
The paper stopped at the fuser-output sensor (F).
Recommended action:
top
13.10
Explanation:
The leading edge of the paper stopped between the output sensor (F) and switchback sensor (G).
Recommended action:
top
13.11
Explanation:
The paper stopped at the switchback-jam sensor (G).
Recommended action:
top
13.12
Explanation:
The duplex refeed paper stopped between the duplexer-delivery sensor (H) and the registration sensor (D).
Recommended action:
top
13.01.00
Customers may load Tray 1 with a sheet of letter plain paper, then send a multiple page job to the printer. The
printer will pull the sheet from Tray 1, then request more paper. The customer then loads the paper in R
orientation, and receives a 13.01.00 paper jam in Tray 1 . If the customer presses the check button
on the control panel, the paper is flushed from the system, and a 41.3 unexpected size in tray 1
error message will be displayed, along with Load Tray 1 plain letter .
Recommended action:
Load the paper in the correct orientation (long edge first) to avoid this issue.
top
13.12.11
Explanation:
Finisher stay jam at either PI33 or PI34 when engine powered on.
When the engine is powered on, the finisher's upper-feed-path-entry sensor (PI33) or the upper-feed-path-exit
sensor (PI34) is activated suggesting that there is paper in the upper paper path of the finisher at sensors PI33
or PI34.
Recommended action:
Signal generated from PI33 (upper-feed-path-entry sensor) and PI34 (upper-feed-path-exit sensor).
1. Open the top door and remove any media in the paper path (media detected at PI33).
2. Raise the upper paper path (exit) delivery rollers and remove any media in the paper path (media
detected at PI34).
3. Check these sensors for obstructions. Verify that the sensor flags are not damaged, move freely, and
are correctly aligned with the sensor body and properly mounted. Also check wiring and connectors for
damage or loose connections.
4. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and
debris.
5. Verify that the sensor connectors (J708 and J707) are fully seated on the stacker controller PCA.
6. Replace sensor PI33 and PI34.
7. Only if the error persists, replace the stacker controller PCA.
top
13.12.12
Explanation:
Finisher delay jam at PI33.
The engine signals the finisher that paper is about to enter the finisher from the IPTU. The finisher's upper-
feed-path-entry sensor (PI33), which detects paper entering the finisher, does not detect the paper within the
expected time period triggering the error.
Recommended action:
Open the IPTU and the finisher top door and check the following items:
 If media is found in the IPTU but has not reached the finisher, perform the following steps:
 Remove and then reinstall the IPTU. Make sure that the connector is fully seated and that the
IPTU is securely fastened.
 If the error persists, replace the IPTU.
 If media is jammed at the exit point of the IPTU (prior to entering the finisher), perform the following
steps:
 Verify that the finisher is securely fastened to the engine.
 Make sure that the finisher and IPTU are correctly aligned.
Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. The
engine-to-finisher gap must be the same at the bottom and the top so that the finisher is parallel
to the engine.
With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is
aligned with the IPTU exit point.
 Check the finisher entry-point guides for damage.
 Verify that the finisher rollers are turning before the media leaves the IPTU.
If the rollers are not turning, test motor M9 by using the finisher component test from the control-
panel display. If the motor does not activate during the test, check the connectors for motor M9
(inlet motor).
Make sure that connector J705 is fully seated on the stacker controller PCA.
If the error persists, replace motor M9 or the saddle-paper-feeder assembly.
Replace the stacker controller PCA.
 If media is found in the finisher but has not reached sensor PI33, perform the following steps:
 Check the upper and lower guides and rollers in the paper path for damage.
 Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path.
 If media is found in the finisher-covering sensor PI33 (the sensor is not detecting the media), perform
the following steps:
 Check the sensor for obstructions. Verify that the sensor flag is not damaged, moves freely, and
is correctly aligned with the sensor body. Make sure that the lower end of the flag is not damaged
and is correctly positioned to activate the sensor.
 Make sure that the sensor is securely fastened to the chassis.
 Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and
debris.
 Verify that the wiring at the sensor is not damaged and that the intermediate connector J1007
and connector J708 on the stacker controller PCA are fully seated. Replace the sensor if
necessary.
 Only if the error persists, replace the stacker controller PCA.
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13.12.13
Explanation:
Finisher stay jam at PI33.
Finisher's upper-feed-path-entry sensor (PI33) is remaining activated longer than expected, suggesting that
paper has jammed at the sensor.
Recommended action:
Control-panel diagnostics: none.
1. Remove any media in the upper paper path that might be activating sensor PI33.
2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body.
debris.
4. Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker controller
PCA is fully seated.
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13.12.14
Explanation:
Finisher delay jam at PI34.
Upper-paper-path-entry sensor (PI33) has signaled that paper has passed but upper-paper-path-exit sensor
PI34 does not actuate within the expected time, suggesting that the paper has jammed between PI33 and PI34
in the upper paper path.
Recommended action:
1. Remove any media jammed in the upper paper path between sensor PI33 and sensor PI34.
2. Check the paper path between sensor PI33 and sensor PI34 for obstructions that may be preventing the
media from reaching PI34.
3. Verify that the PI34 sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
4. Make sure that sensor PI34 is securely fastened to the chassis and wiring is properly connected to
sensor.
NOTE: Sensor PI34 is located on the front frame of the finisher, directly over the primary stapler.
5. Verify that the wiring at the sensor is not damaged and that the connector J707 on the stacker controller
PCA is fully seated.
6. Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
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13.12.15
Explanation:
Finisher stay jam at PI34.
Finisher's upper-paper-path-exit sensor (PI34) remains activated longer than expected suggesting that paper
has jammed at the sensor.
Recommended action:
Control-panel diagnostics: M31 (entrance motor), SL32 (buffer-roller solenoid), and SL33 (output-roller
solenoid).
PI34 is located on the front frame of the finisher, above the main stapler unit.
2. Carefully clean the sensor body, by gently blowing clean air across the sensor to remove dust and
debris.
4. Lift-swing-guide assembly at the paper exit area to output bins and inspect for jammed paper,
obstructions, or damage.
5. Run a diagnostic through the engine control panel and turn on M31 (entrance motor) to observe gear
rotations on the upper-rear frame of the finisher. Ensure that the first delivery rollers and buffer rollers
that pass paper to and from PI34 are rotating.
6. Test SL32 (buffer-roller solenoid) and SL33 (output-roller solenoid) using the control-panel diagnostics.
7. Check wiring from sensor PI34 to stacker-control-board connector J707 for damage.
controller PCA.
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13.12.16
Explanation:
Finisher jam - door opened during Staple/Stacking operation.
While the machine is printing, the upper-door (open/close) sensor (PI31) or front-door (open/close) sensor
(PI32) or the front-door (open/close) switch (MSW31) has signaled that one of the doors has been opened,
suggesting that there may now be paper found in the upper paper path.
Recommended action:
Control-panel diagnostics: PI31 (top-door sensor), PI32 (front-door sensor).
Booklet maker only: check PI3 (booklet-door-1 sensor) (booklet-delivery door).
1. Make sure that the doors properly open and close and stay in the fully closed position.
If the front door is not closing tightly at the top, it will not activate the door switch. If necessary, adjust
the alignment of the front door by opening the door and carefully twisting it.
2. Verify that the sensor-activation arms on the doors are not damaged.
3. Make sure that the front-door sensor PI32 and switch MSW31 and top-door sensor PI31 are not
obstructed.
4. Make sure that the arm on front-door switch MSSW31 is not bent or damaged.
5. Make sure that sensor PI32 and switch MSSW31 are securely fastened to the chassis.
6. Test sensor PI31 (upper-door sensor) and sensor PI32 (front-door sensor) by using the finisher
component tests from the control-panel display.
NOTE: For finishers with a booklet maker, also test sensor PI3 (booklet-door-1 sensor).
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13.12.17
Explanation:
Engine to finisher timing jam: unexpected arrival of paper to finisher.
Upper-paper-path-entry sensor (PI33) has detected paper before a signal from the engine has been received,
indicating that paper is being delivered from the IPTU to the finisher.
Recommended action:
1. Verify that the latest firmware updates are installed for the engine and finisher.
If no media is found at PI33, proceed to step 3.
If media is found at PI33, perform the following steps:
 Make sure that the power/communication cable from the IPTU to the finisher is properly
connected.
 Make sure that the IPTU is properly connected to the engine and that the mounting screws are
tight.
 Make sure that the finisher is properly grounded.
 Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew
inside the front door.
 Ensure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the “down” position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the “up” position when the finisher is
shipped. It must be lowered when the finisher is installed.
 If the error persists, replace the IPTU. See IPTU .
3. Check for media at the finisher entrance point and at sensor PI33.
If no media is found at PI33, perform the following steps:
 Make sure that the finisher is properly grounded.
 Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew
inside the front door.
 Ensure that the grounding-frame assembly (the bar with the wheel located between the
engine and the finisher) is in the down position with the wheel touching the floor and that
the grounding plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is

shipped. It must be lowered when the finisher is installed.
 Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and
debris.
 Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
 Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker
controller PCA is fully seated.
controller PCA.
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13.12.21
Explanation:
Finisher upper-stapler (stapler 1) staple jam.
When the staple motor (M41) is rotated forward, the staple home-position sensor (PI5) does not turn back on
after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI50) turns on
within the prescribed time after the staple motor (M41) is rotated backwards.
Recommended action:
1. Check the stapler unit for jammed staples.
2. Check the stapler unit for loose staples and paper dust.
3. Inspect the stapler unit for damage.
4. Remove the stapler cartridge and make sure HP-approved staples are being used.
5. Verify that the wiring at the stapler unit and the connector are not damaged.
6. Install new staple cartridge and retest.
7. If the error persists, replace the stapler unit.
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13.12.41
Explanation:
Finisher - Paper detected in booklet making portion of finisher at engine power on.
Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-
path-paper sensor (PI17), booklet-delivery sensor (PI11), paper-positioning-plate paper sensor (PI8), or
booklet-making paper-entry sensor (PI22) when the machine is powered on.
Recommended action:
1. Remove media from the booklet-maker paper path.
2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor
bodies.
3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust and
debris.
4. Make sure that connectors J6, J9, J10, J13, and J21 are fully seated on the saddle-stitcher controller
PCA.
5. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stitcher
controller PCA.
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13.12.42
Explanation:
Finisher delay jam at booklet-making paper-entry sensor (PI22).
Occurs when booklet making function is selected and after the engine signals the finisher that it is delivering
paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time
period after receiving the engine's delivery signal, suggesting that a paper jam has occurred somewhere
between the output accessory bridge (IPTU) and sensor PI22.
Recommended action:
Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid).
Signal generated from: PI22 (Booklet-Making Paper-Entry Sensor).
Open the IPTU and the finisher top door and locate the media jam. Check the following items:
 If media is found in the IPTU but has not reached the finisher entrance point, perform the following
steps:
 Remove and then reinstall the IPTU. Make sure that the connector is fully seated and that the
IPTU is securely fastened.
 If the error persists, replace the IPTU.
 If media is jammed at the entrance point of the finisher, perform the following steps:
 Verify that the finisher is securely fastened to the engine.
 Make sure that the finisher and IPTU are correctly aligned.
Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. The
engine-to-finisher gap must be the same at the bottom and the top so that the finisher is parallel
to the engine.
With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is
aligned with the IPTU exit point.
 Check the finisher entry-point guides for damage.
 Verify that the finisher rollers are turning before the media leaves the IPTU.
If the rollers are not turning, test motor M9 by using the finisher component test from the control-
panel display. If the motor does not activate during the test, check the connectors for motor M9
(inlet motor).
Make sure that connector J705 is fully seated on the stacker controller PCA.
If the error persists, replace motor M9 or the saddle-paper-feeder assembly for the type finisher
you are working on.
Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
 If media is found in the finisher but has not reached sensor PI22, perform the following steps:
 Check the upper and lower guides and rollers in the paper path for damage.
 Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path.
 Test solenoid SL5 (inlet-switch solenoid) by using the finisher component test from the control-
panel display. SL5 should be opening and closing the media-diverter gate (saddle stitch flapper).
 If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the
following steps:
 Check the sensor for obstructions. Verify that the sensor flag is not damaged, moves freely, and
is correctly aligned with the sensor body. Make sure that the lower end of the flag is not damaged
and is correctly positioned to activate the sensor.
debris.
 Verify that the wiring at the sensor is not damaged and that the intermediate connectors between
the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated. Replace the
sensor if necessary. If PI22 is determined to be the failure point, replace the saddle-paper-feeder
assembly, which includes PI22.
 Only if the error persists and none of the previous steps correct the problem, replace the saddle-
stitcher controller PCA.
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13.12.43
Explanation:
Finisher stay jam at booklet-making paper-entry sensor (PI22).
Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected,
suggesting that there is a paper jam at the sensor.
Recommended action:
debris.
4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between sensor
PI22 and connector J21 on saddle-stitcher controller PCA for damage and proper connections. Replace
the sensor if necessary.
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13.12.44
Explanation:
Finisher delay jam at booklet-making first-paper sensor (PI18).
Occurs when the first-paper sensor (PI18) is not activated within the expected time following the activation of
the booklet-making paper-entry sensor (PI22), suggesting that there is a paper jam in the area between PI22
and PI18.
Recommended action:
Control-panel diagnostics: M1 (Delivery Motor).
Open the IPTU and the finisher top door and locate the media jam. Check the following items:
 If media is found at sensor PI18, perform the following steps:
 Check the sensor PI18 for damage. Replace the sensor if necessary.
debris.
 Verify that the wiring from sensor PI18 to connector J10 on the saddle-stitcher controller PCA is
undamaged and the connectors are fully seated.
 If media is found at the roller prior to sensor PI18 in the paper path, perform the following steps:
 Test motor M1 (delivery motor) by using the finisher component test from the control-panel
display.
 Remove the finisher rear cover. Activate motor M1 and verify that the drive gears and belts are
moving.
 If motor M1 does not rotate, verify that connector J5 on the saddle-stitcher controller PCA is fully
seated. If the error persists, replace motor M1. If motor M1 still does not rotate, replace the
saddle-stitcher controller PCA.
 If motor M1 does rotate but the gears and belts connected to motor M1 do not move, check for
damaged components. Replace damaged components as necessary.
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13.12.45
Explanation:
Finisher stay jam at booklet-making first-paper sensor (PI18), flapper-1 paper sensor (PI19) or flapper-2 paper
sensor (PI20).
Occurs when PI18, PI19 or PI20 remain activated longer than expected, suggesting that there is a paper jam in
the flapper 1 and 2 area of the booklet-maker section of the finisher.
Recommended action:
Control-panel diagnostics: PI19 (flapper 1), PI20 (flapper 2), M1 (delivery motor), SL1 (flapper-1 solenoid), SL2
(flapper-2 solenoid).
1. Remove any media in the area around flapper 1 and flapper 2.
2. Check the flappers for damage.
3. Test sensor PI19 and sensor PI20 by using the finisher component test from the control-panel display.
 If the sensors are faulty, perform the following steps:
 Verify that the sensor flags are not damaged, move freely, and are correctly aligned with
the sensor bodies.
 Verify that the wiring at the sensors is not damaged and that the connector J10 on the
saddle-stitcher controller PCA is fully seated.
 If the error persist, replace the paper sensor PCA (which contains PI118, PI119, and
PI20).
4. Test flapper 1 and flapper 2 by using the finisher component test from the control-panel display.
NOTE: To verify the proper movement of the flappers, activate SL1 and SL2 in the finisher
component test.
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13.12.46
Explanation:
Finisher jam - door was opened during booklet making operation.
Occurs while the machine is booklet making and the booklet-delivery-door sensor (PI3) or the booklet-paper-
path open/close sensor (PI3) detects that the door or paper path has been opened.
Also occurs when the finisher's front-door sensor (PI32) has been opened with paper remaining in the
processing tray of the main stapler while the finisher is not operating.
Recommended action:
Control-panel diagnostics: PI31 (top-door sensor), PI32 (front-door sensor), PI3 (booklet-door-1 sensor)
(booklet delivery door).
1. Test sensor PI31, sensor PI32, and sensor PI9 by using the finisher component test from the control-
panel display.
2. Make sure that the front door, top door, and booklet-delivery door properly open and close and stay in
the fully closed position.
If the front door is not closing tightly at the top, it will not activate the door switch. If necessary, adjust
the alignment of the front door by opening the door and carefully twisting it into proper alignment.
3. Verify that the sensor-activation arms on the doors are not damaged.
4. Make sure that the sensors and front-door switch MSW31 are not obstructed.
5. Make sure that the arm on switch MSW31 is not bent or damaged.
6. Make sure that sensors PI31, PI32, PI9, and switch MSW31 are securely fastened to the chassis.
controller PCA.
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13.12.51
Explanation:
Finisher jam: rear booklet stapler (SW5).
When the rear-staple motor (M6) is rotated forward, the staple home-position sensor (SW5) does not turn back
on after the prescribed time has elapsed after it goes off (0.4 seconds).
Recommended action:
1. Check the rear-booklet stapler unit for jammed staples.
2. Check the rear-booklet stapler unit for loose staples.
3. Inspect the rear-booklet-stitch stapler unit for damage.
4. Verify that HP-approved staples for this stapler are being used.
6. Replace the staple cartridge.
NOTE: Replace both the front and rear staple cartridges at the same time so that the staple low
sensors will properly detect the level of staples in the cartridges.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stapler
assembly.
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13.12.52
Explanation:
Finisher jam: front-booklet stapler (SW7).
When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back
on after the prescribed time has elapsed after it goes off (0.4 seconds).
Recommended action:
1. Check the front-booklet stapler unit for jammed staples.
2. Check the front-booklet stapler unit for loose staples.
3. Inspect the front-booklet stapler unit for damage.
4. Verify that HP-approved staples for this stapler are being used.
6. Replace the staple cartridge.
NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors
will properly detect the level of staples in the cartridges.
7. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stapler
assembly.
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13.12.61
Explanation:
Finisher delay jam at the booklet-delivery sensor (PI11).
Occurs when the folded booklet exits the folding rollers and does not reach the booklet-delivery sensor (PI11)
within the expected time.
Recommended action:
1. Check the folder-roller area for a jam or media wrapped around the rollers.
2. Check sensor PI11 for damage.
3. Make sure that the sensor is not obstructed.
4. Make sure that sensor PI11 is securely fastened to the chassis.
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13.12.62
Explanation:
Finisher stay jam at the booklet-delivery sensor (PI11) or the vertical-paper-path sensor (PI17).
Occurs when the booklet-delivery sensor (PI11) remains activated longer than expected after sensing the
arrival of the new booklet from the folding rollers.
Also occurs when the vertical-paper-path sensor (PI17) remains activated longer than expected after the paper
has already passed through the folding rollers and is now detected by the booklet-delivery sensor (PI11).
Recommended action:
Control-panel diagnostics: M2 (Folding motor).
1. Check the folder-roller area for a jam.
2. Test the folding motor (M2) by using the finisher component test from the control-panel display.
 Remove the finisher rear cover before starting the test and make sure that the folding rollers are
rotating when motor M2 is on.
3. Check sensor PI11 and PI17 for damage.
4. Make sure that the sensors are not obstructed.
5. Make sure that sensor PI11 and sensor PI17 are securely fastened to the chassis.
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13.13
Explanation:
The duplex refeed paper stopped between the switchback sensor (G) and the duplexer-delivery sensor (H).
Recommended action:
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13.1C
Explanation:
The paper is wrapping at the fuser.
Recommended action:
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13.2E
Explanation:
The paper stopped at either the loop sensor (E), the fuser-output sensor (F) or the switchback sensor (G).
Recommended action:
Replace the fuser and collect the feedback requested below. Please remind the customer to use the return
label included with the fuser to return the fuser to HP. These fusers will be used in our root cause analysis.
Workaround:
The user will need to open the right door to view the trailing edge of the jammed paper. If it cannot be removed
by pulling from that direction, the fuser can be removed and the jam removed from that area. Please caution
the customer, as this area of the printer and the fuser may be hot.
If the current page continues to jam, cancel the job. Other jobs, with less toner coverage and/or larger margins,
may continue to print without jamming. The fuser will need to be replaced in order for heavy coverage color
jobs to print.
Feedback Needed
The GBU requests the answers to the following questions as well as collecting internal pages.
 What is the message at the control panel when the jam occurs?
 Describe the image that was being printed at the time the jam occurred. Was it full toner coverage, b&w
or color, etc.?
 Does the paper jam occur on all full color pages or is it intermittent? If intermittent, how often?
 Does the paper jam occur on print patterns other than full/heavy toner coverage color pages? If so,
describe these documents.
 Are full color pages the majority of the print jobs on the printer?
 What is the % of color versus the % of black & white pages printed on this printer?
 What types of paper are used on this printer? Plain, glossy, envelopes, labels, etc.
 What types of print jobs are printed on this printer? Business graphics, general office, photographs, print
shop graphics, etc.
 How many pages have been printed on the fuser currently installed?
 Is the fuser currently installed the one that shipped originally with the printer? If not, how many times
has it been replaced?
 Has this same failure occurred previously on other fusers in this printer? If yes, how many times?
 To what time interval is sleep mode set? (on Menu Map)
 Is the printer set to wake/sleep at a certain time? If so, at what times? (on Menu Map)
 What firmware version is currently installed? (on Configuration Page)
 Date the printer was installed. (Month and Year)
 Collect the following pages:
 Menu Map
 Configuration Page
 Supplies Status Page
 Usage Page
 Color Usage Job Log
 Event Log
 If the fuser is not being returned by the customer, please return it, along with the case # to:
Hewlett Packard
c/o Deborah Boyd
11311 Chinden Blvd.
Mail Stop 280
Boise, ID 83713
USA
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13.2F and 13.2G

Explanation:
The paper stopped at either the loop sensor (E), the fuser-output sensor (F) or the switchback sensor (G).
Recommended action:
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13.21.00
Explanation:
A paper jam occurred because one of the doors was opened while printing, and pages in the paper path could
not be automatically flushed.
Recommended action:
1. Clear any jammed media from the paper path, using subsequent paper jam messages to locate any
jammed paper.
2. Continue printing and troubleshoot any paper jams that occur following this error.
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13.2B
Explanation:
The paper stopped before reaching IPTU sensor 1 (K).
Recommended action:
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13.2C
Explanation:
The paper stopped between IPTU sensor 1 (K) and IPTU sensor 3 (M).
Recommended action:
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13.2D
Explanation:
The paper stopped in the path along IPTU sensor 1 (K), IPTU sensor 2 (L), and IPTU sensor 3 (M).
Recommended action:
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13.2E
Explanation:
The paper stopped between the fuser-output sensor (F) and the output-bin-full sensor (J).
Recommended action:
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13.30
Explanation:
 The leading edge of the paper fed from Tray 1 stopped before reaching the registration sensor (D).
Recommended action:
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13.7C
Explanation:
There is a delay in reaching the first IPTU sensor.
Recommended action:
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13.7D
Explanation:
There is a delay in reaching the last IPTU sensor.
Recommended action:
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13.7E
Explanation:
There is a delay in reaching the output rollers from the fuser.
Recommended action:
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13.80
Explanation:
There is a delivery jam on the IPTU between the first and last sensor.
Recommended action:
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13.80
Explanation:
There is a delivery jam on the IPTU between the first and last sensor.
Recommended action:
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13.90
Explanation:
The leading edge of the paper is at the registration sensor (D).
Recommended action:
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13.JJ.NT - Fuser area jam

Explanation:
A jam occurred in the fuser-output sensor area. In order to continue processing a job, clear all paper found.
Recommended action:
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.
1. Open the right door.

2. Remove the paper in the duplex area.
3. Open the fuser access.
4. Remove the paper. Close the fuser access.
5. Remove all the paper found. Close the right door.
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13.JJ.NT - Fuser wrap jam

Explanation:
Paper is wrapping at the fuser. In order to continue processing a job, clear all paper found.
Recommended action:
Clear the jam in the fuser area.
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13.JJ.NT - Jam in Tray 1
Explanation:
A page is jammed in the multipurpose tray.
Recommended action:
Remove all loose paper from Tray 1.
1. Clear the jam in Tray 1.
2. Reload paper in Tray 1 and make sure the guides are next to the paper. Do not load paper above the fill
tabs.
3. To continue printing, touch OK .
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13.JJ.NT - Jam inside lower-right door

Explanation:
A jam occurred in the lower-right door.
Recommended action:
1. Open the lower-right door.
2. Remove jammed paper.
3. Close the lower-right door.
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13.JJ.NT - Transfer and fuser jam

Explanation:
A jam occurred in the registration-sensor area.
Recommended action:
Clear all paper found.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.

3. Open the transfer access panel.
4. Remove the paper. Close the transfer access panel.
5. Open the fuser access.
6. Remove the paper. Close the fuser access.
7. Remove all the paper found. Close the right door.
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13.JJ.NT - Transfer area jam

Explanation:
A jam occurred in the registration-sensor area.
Recommended action:
In order to continue processing a job, clear all paper found.
3. Open the transfer access panel.
4. Remove the paper. Close the transfer access panel.
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13.JJ.NT – Jam inside right door

Explanation:
A page is jammed.
Recommended action:
Check the right door of the printer.
2. Remove any paper in the duplex area.
3. Close the right door.
SAW Page 29 of 106
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13.JJ.NT- Jam below control panel

Explanation:
A jam occurred below the control panel.
Recommended action:
Check the area below the control panel for any jammed paper. Remove any paper found, then touch OK to
continue.
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13.XX.YY
Explanation:
There is a paper jam inside the output-accessory bridge (IPTU).
Recommended action:
Clear the jam in the IPTU.
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20 INSUFFICIENT MEMORY To continue touch OK

Explanation:
The product does not have enough memory to print the page.
Recommended action:
Touch OK to print a partial page. Reduce the page complexity or add printer memory.
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22 - USB I/O buffer overflow To continue touch OK

Explanation:
The printer's USB buffer overflowed during a busy state.
Recommended action:
Touching OK resumes printing but results in a loss of data.
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22 EMBEDDED I/O BUFFER OVERFLOW To continue touch OK

Explanation:
Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol
might be in use.
Recommended action:
Touch OK to print the transferred data. Some data might be lost. Check the host configuration.
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30.01.01
Explanation:
The scanner flatbed cover is open.
Message appears only in the event log and is not posted on the control panel. The control panel will read
Flatbed Cover Open.
Recommended action:
1. If the cover is open, close the cover.
2. If the cover is closed, check the cover sensor at the right rear of the scanner for correct mechanical
functionality, using the scanner sensor test in the Troubleshooting Menu.
3. Check the connectors on the scanner control board (SCB) for loose connections.
4. Replace the Lid-sensor assembly.
5. Replace the SCB.
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30.01.02
Explanation:
SAW Page 30 of 106
Paper in the ADF is jammed.

Message appears only in the event log and is not posted on the control panel. The control panel will read ADF
Paper Jam.
Recommended action:
1. Clear the jam following the instructions on the control panel display.
2. If the ADF continues to jam, make sure that the document meets media specifications for the ADF. If it
does not, use the flatbed glass for copying.
3. Open the ADF cover and inspect the paper path for damage or obstructions.
4. Check the pickup rollers and separation pad for excessive wear or contamination. Replace if necessary.
5. Check the ADF paper path sensor for correct operation, using the scanner sensor test in the
Troubleshooting Menu.
6. Check all connectors on the ADF control board and scanner control board for loose connections.
7. If, after performing all of the previous steps, the ADF continues to jam, replace the ADF.
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30.01.03
Explanation:
The ADF could not pick up the document.
Message appears only in the event log and is not posted on the control panel. The control panel will read ADF
Paper Jam.
Recommended action:
1. Clear the jam following the instructions on the control panel display.
2. If the ADF continues to jam, make sure that the document meets media specification for the ADF. If it
does not, use the flatbed glass for copying.
3. Verify the customer is properly loading media; if the guides are too tight, a pick error may result.
4. Verify the customer is not loading too much media in the ADF. The guides have features which limit the
amount of media that can be loaded and may cause pick errors if the paper is forced under the guides.
5. Open the ADF cover and inspect the paper path for damage or obstructions.
6. Test the registration/deskew sensor operation: Administration , Troubleshooting , Scanner Tests ,
Sensors , Register/Deskew (#2) . Actuating the sensor manually will cause the box to turn dark. If
actuating the flag does not cause the box to turn dar, the sensor is likely defective and the ADF needs to
be replaced.
7. Check the pickup rollers and separation pad for excessive wear or contamination. If dirty, clean with a
soft cloth moistened with water. If damaged, the roller assembly may need to be replaced. The
separation pad assembly contains both the pick (black) and separation (green) pads. These pads
normally collect toner and paper dust and may appear dirty. Replace the separation pad assembly if
either of the pads is worn or damaged.
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30.01.06
Explanation:
Scanner fan error.
Message appears only in the event log and is not posted on the control panel. The copy, fax and send options
will be grayed out on the control panel.
Recommended action:
1. Reseat the scanner lamp fan connection to the SCB.
2. Replace the fan.
3. Replace the SCB.
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30.01.08
Explanation:
Scanner optical unit position error.
Recommended action:
1. Check the scanner lock to verify that it is in the unlocked position.
2. Turn the device off and then turn the device on.
3. Make sure that the optical unit moves freely and that it is attached to the belt.
4. Check the scanner motor connector to the SCB.
5. If the message persists, replace the scanner.
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SAW Page 31 of 106
30.01.14
Explanation:
The SCB firmware failed.
Recommended action:
1. Turn the product off and then on.
2. Perform a remote firmware upgrade.
3. Check the SCB.
4. Replace the SCB.
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30.01.15
Explanation:
The scanner initialization failed.
Recommended action:
2. Check the SCB LEDs for a heartbeat.
3. Replace the SCB.
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30.01.18
Explanation:
The SCB ASIC failed.
Recommended action:
2. Check the connection on the SCB.
3. Replace the SCB.
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30.01.19
Explanation:
The scanner lamp failed.
Recommended action:
2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on.
3. If the lamp does not turn on and then off:
a. View the lamp through the glass to determine if it is broken. Replace the lamp if it is broken.
b. Re-seat the cables from the lamp to the inverter.
c. Replace the inverter.
4. If the lamp does turn on and then off:
a. Reseat the FFC interconnect between the optical carriage and the SCB.
b. Replace the optical carriage.
c. Replace the SCB.
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30.01.25
Explanation:
The copy-process board (CPB) failed.
Recommended action:
2. Check the CPB LED.
3. Verify that the CPB connections are correct.
4. Verify the cable from the scanner to the formatter is not plugged in backwards.
5. Replace the CPB.
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30.01.34
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Explanation:
The scanner initialization failed, and the copy-process board (CPB) cannot communicate with the scanner-
control board (SCB).
Recommended action:
2. Check the SCB LEDs.
3. Verify that the SCB connections are correct.
4. Replace the SCB.
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30.01.39
Explanation:
There was an AFE1 (analog front-end) failure.
Recommended action:
2. Check the flat cables on the SCB.
3. Check the LEDs on the SCB.
4. Replace the SCB.
5. Replace the scanner.
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30.01.40
Explanation:
The scanner AFE 2 failed.
Recommended action:
2. Check the flat cables on the SCB.
3. Check the LEDs on the SCB.
4. Replace the SCB.
5. Replace the scanner.
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30.01.41
Explanation:
There was a CPB error.
Recommended action:
HP is aware of this issue but has not determined the entire root cause or this issue. At this time, no permanent
solution has been found.
When troubleshooting this issue it is important to realize that there are two parts to this issue:
 Consistent 30.01.41 errors:
If consistent 30.01.41 errors are seen on the HP Easy Select Control Panel, which are not resolved by a
power cycle of the device the issue could be related to hard ware problem. If this is the case it is
recommend that you review the document labeled Troubleshooting 30.01.41 Scanner errors
(c01655921).
 If the 49.144B or 30.01.41 occurs intermittently, upgrading the devices firmware to the following
versions will help lessen the occurrence of the error.
 CLJ CM3530MFP: 20090914 53.031.4
 CLJ CM6040MFP: 20090909 52.051.3
In addition to updating the firmware, disabling the Sleep Mode (aka Power Save) feature will also limit further
occurrences.
If these workarounds are not acceptable for the customer, the standard troubleshooting procedures for
troubleshooting a 49 error should be used. Document HP Color LaserJet, LaserJet and LaserJet MFP
Products - 49 Service Errors (c01558499) can be used to refresh your knowledge of trouble shooting 49
errors if necessary. Please see the Feedback Requested section (below) for additional information on this
issue.
Feedback Requested:
In some circumstances, it appears that this issue may be related to occurrences of the 30.01.41 error. In
addition, some instances of excessive network traffic or storms caused by a faulty or incorrectly configured
switch or router may provoke this error. These two circumstances may need to be investigated when
SAW Page 33 of 106
troubleshooting this problem.

The following list of questions and actions should also be answered, documented and gathered before
escalating this issue to the next level of HP support.
1. What was the customer doing with the MFP when they noticed the 49 error?
2. How frequently do they see the error?
3. Has anyone who uses the device been able to recreate the problem or provide details of what they were
doing at the device when the issue occurred?
4. Which of the following features are used on the device and how frequently are they used (i.e., once a
day, many times a day, once a week, etc.)
a. Fax
b. Send to E-mail or folder
c. Digital Sending Software
d. Copying
e. Printing
5. Has the customer seen a 30.1.41 error on the device?

a. Does the customer recall whether they saw that error just before the device displayed the
49.144b or in what time duration before or after the error?
6. Was the device in Sleep Mode when the error was noticed?
a. Is Sleep Mode used?
7. Are there any known issues with the network including excessive traffic, slow network, or other
problems in general that users have noticed?
8. Has the device been serviced recently and what was done to repair the device?
9. Gather the following:
 Event Log
 Configuration Pages
 Menu Map
 Fax Activity log (if fax is used)
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30.01.42
Explanation:
The scanner cable is disconnected.
Recommended action:
1. Connect the scanner cable to the formatter.
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30.01.43
Explanation:
The CPB memory is full.
Recommended action:
1. Connect the CPB memory.
3. Replace the CPB memory.
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30.01.44
Explanation:
There is an SCB communication error.
Recommended action:
2. Check the SCB/CPB connections.
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30.01.45
Explanation:
The CPB memory is full.
SAW Page 34 of 106
Recommended action:
2. Check the SCB/CPB connections.
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30.01.46
Explanation:
The CPB enumeration failed.
Recommended action:
2. Check the PCI cable at the scanner and formatter.
3. Check the SCB connections.
4. Replace the CPB.
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30.1.14
Explanation:
EEPROM error.
Recommended action:
3. Check the connections on the SCB.
4. Of the error continues, replace the SCB.
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30.1.15
Explanation:
The scanner initialization failed.
Recommended action:
2. Check the SCB LEDs for a heartbeat.
3. Replace the SCB.
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30.1.18
Explanation:
An error occurred on the SCB PCA. The ASIC on the SCB has failed.
Recommended action:
3. Check all connections on the SCB.
4. Replace the SCB.
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30.1.19
Explanation:
The scanner lamp failed.
SAW Page 35 of 106
Recommended action:
2. Determine if the scanner lamp turns on and off approximately 12 seconds after the product is turned on.
3. If the lamp DOES NOT turn on and then off:
a. View the lamp through the glass to determine if it is broken.
b. Replace if the lamp is broken.
c. Re-seat the cables from the lamp to the inverter.
d. Replace the inverter.
4. If the lamp DOES turn on and then off:

a. Reseat the FFC interconnect between the optical carriage and the SCB.
b. Replace the SCB.
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30.1.25
Explanation:
Communication was lost between the CPB and the formatter.
Recommended action:
2. Reseat the connection between the SCUID board and the CPB and the cable between the SCUID board
and the formatter.
3. Replace the CPB.
4. Replace the SCUID board.
5. Replace the formatter.
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30.1.34
Explanation:
The scanner initialization failed and the CPB cannot communicate with the scanner control board.
Recommended action:
2. Check that the SCB LEDs.
3. Reseat all connections to the SCB.
4. Reseat the connection from the SCB to the CPB.
5. Replace the SCB.
6. Replace the CPB.
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30.1.39
Explanation:
The AFE1 (analog front-end) failed.
Recommended action:
2. Reseat the FFCs on the SCB, particularly the connection to the CON2 FFC.
3. Replace the SCB.
4. Replace the optical carriage assembly or scanner.
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30.1.40
Explanation:
The scanner AFE2 (analog front-end) failed.
SAW Page 36 of 106
Recommended action:
2. Reseat the FFCs on the SCB, particularly the connection to the CON1 FFC.
3. Replace the SCB.
4. Replace the optical carriage assembly or scanner.
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30.1.41
Explanation:
A CPB error occurred.
Recommended action:
1. Check the CPB LED to verify the scanner has power.
2. If the LED is on, reseat the 512MB DIMM on the CPB.
3. If the LED is off, reseat the cables to the scanner power supply and fuser power supply.
4. If the LED remains off, replace the scanner power supply.
5. If the LED remains off, replace the CPB.
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30.1.42
Explanation:
The scanner cable is disconnected.
Recommended action:
1. Reseat the scanner cable at the formatter and at the SCUID board.
2. Replace the formatter.
3. Replace the SCUID board.
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30.1.43
Explanation:
The CPB memory error.
Recommended action:
2. Reseat the memory DIMM on the CPB.
3. Replace the memory DIMM on the CPB.
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30.1.44
Explanation:
SCB communication error occurred.
Recommended action:
2. Check the connection between the SCB and CPB.
3. Replace the SCB.
4. Replace the CPB.
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30.1.45
Explanation:
A CPB assertion failed.
SAW Page 37 of 106
Recommended action:
2. Reseat the connections to the SCB and CPB.
3. Replace the CPB.
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30.1.46
Explanation:
The CPB enumeration failed.
Recommended action:
2. Reseat the black PCI cable at the SCUID board and at the formatter.
3. The PCI cable has a slight “D” shape. However, it’s possible for the PCI cable to be installed 180
degrees off. Once this is done, the “D” shape on the cable may not be as visible. If that is the case, turn
the cable 180 degrees and install it again.
4. Reseat the connections to the SCB and CPB.
5. Replace the SCB.
6. If the error persists, replace the CPB.
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30.1.47
Explanation:
ADF cable is disconnected.
Recommended action:
1. Reseat the cable from the ADF to the SCB.
2. Replace the SCB.
3. Replace the ADF.
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40 Embedded I/O Bad Transmission To continue touch OK

Explanation:
A temporary printing error occurred. The connection between the product and the EIO card in the specified slot
has been broken.
Recommended action:
Touch OK to clear the error message and continue printing. Turn the product off and then on.
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41.2
Explanation:
A temporary laser beam detect occurred.
Recommended action:
1. Touch OK to clear the error.
2. If the error is not cleared, turn the product off and then on.
3. If the error returns, check the wire harness from the laser/scanners to the DC controller. If the error
continues, replace the affected laser/scanner.
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41.3
Explanation:
The specified tray is loaded with media that is longer or shorter in the feed direction than the size adjusted for
SAW Page 38 of 106
the tray. This message also appears if two or more sheets of media stick together in the product or if the tray is
not adjusted correctly. If using glossy paper, ensure that it has been acclimated.
Recommended action:
Touch OK to use another tray. Reconfigure the size in a tray so that the product will use a tray that is loaded
with the correct media size. If the message does not clear automatically from the control-panel display, turn the
product off and then on.
Customers may load Tray 1 with a sheet of letter plain paper, then send a multiple page job to the printer. The
printer will pull the sheet from Tray 1, then request more paper. The customer then loads the paper in R
orientation, and receives a 13.01.00 paper jam in Tray 1 . If the customer presses the check button
on the control panel, the paper is flushed from the system, and a 41.3 unexpected size in tray 1
error message will be displayed, along with Load Tray 1 plain letter .
Load the paper in the correct orientation (long edge first) to avoid this issue.
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41.5
Explanation:
The product detected an unexpected paper size. There is a tray type mismatch.
The tray is a cassette and there is another tray available for use.
Recommended action:
To continue, load the tray with the size and type indicated. Or, if another tray is available, touch OK to use
it. This problem affects printing, but some scan functions might still be available.
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41.X
Explanation:
A temporary printing error occurred.
Recommended action:
Touch OK to clear the error. If the error is not cleared, turn the product off and then on.
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41.7
Explanation: Feed
delay error.
Recommended action:
1. Touch OK to clear the error. If the error does not clear turn the product off and then on.
2. If the error becomes a frequent problem, replace the DC controller.
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48.01
Explanation:
The ITB top sensor malfunctioned.
Recommended action:
Turn the product off and then on. Check the sensor and replace the ITB.
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49.XXXX
Explanation:
A critical firmware error occurred.
Recommended action:
Error Issue Root Cause Solution

49.144B 49.144B error may occur Please escalate this issue if
randomly on the control seen consistently on
panel individual devices.
Preliminary investigations
show this to be an issue
SAW Page 39 of 106
with communication
between components within
the printer. A fix is will be
included in firmware version
52.05x.x or higher.
49.1D34 Boot Progress After upgrading to FW An interim firmware build is
version 20090605 currently available if
52.041.5 an increase in escalating through the call
boot-up hangs caused by center to the Advance
a 49.1D34 error may Technical Support team.
occur. A Firmware release to
A new feature called the hp.com will be available in
Boot Progress Indicator the May/June 2010 time
was introduced in this frame.
firmware version and
certain errors like the
49.1D34 error were not
able to be displayed in the
foreground above the new
display window.
The only way you are able
to see this error is if you
look at the Event Log.
49.1E19 A 49.1E19 occurs when Resolution is to replace the
additional memory is added formatter with service part
to an MFP manufactured Q3938-67982 or newer.
after June 30th 2009. Work around is to remove
any additional memory
above the standard 512MB.
49.4C02 49.4C02 error when posting Update the firmware to
status messages from Chai version 52.011.x or higher
SOE concurrently
49.4C02 error may occur Update the firmware to
when faxing small pages 52.031.1 interim build
sizes through the ADF
49. 4C02 error may occur if Most common fault is a
you have set up your space in the Realm/Domain
Kerberos Authentication
incorrectly
49.4C02 and 49.4C06 Fax Update the firmware to
errors when using the fax version 52.041.5 or higher
address book
49.4C02 errors when faxing Fax Update the firmware to
A5 paper version 52.041.5 or higher
Intermittent 49.4C02 errors Fax Update the firmware to
when faxing a A4 paper version 52.041.5 or higher
49.4CF0 49.4CF0 error occurs when Update the firmware to
printing customers PDF file version 52.011.x or higher
49.00FF 49.00FF may occur after Update the firmware to
approximately 195 print version 52.011.x or higher
jobs out of sleep mode are
executed
49.234A 49.234A performing a Update the firmware to
MEDIA-SENSOR- version 52.011.x or higher
CALIBRATION
49.2FA7 49.2FA7 error appears to A very simple multiple Current work around:
occur randomly throughout page or copy color print Turn off Sleep mode from
the day. You may or may job must be sent while the the Management Menu.
not see partial pages printer is in a light sleep
printed. mode. Not the deep sleep Also recommended to turn
mode. As the machine on Wake and Sleep
SAW Page 40 of 106
tries to wake up quickly Schedule so the machine is

from the Sleep 1 mode not fully on during the night
the printer is not able to or non-working hours.
response quick enough We hope to get a fix into a
and the device will cause future role as soon as
this error. possible.
49.2F81 49.2F81 error may occur Lower grounding foot
when the grounding foot Upgrade to 52.031.1. This
from the output device is version will minimize these
not in the proper position. errors if you have a bad
Issue could also be a bad ASIC. If you continue to see
ASIC on the Formatter. multiple errors while turning
Only seen while powering ON the device and you
ON the device. This cause have checked the
of the 49.2F81 will not grounding foot, replace
occur while already formatter board.
powered ON.
49.2FBE 49.2FBE errors may occur Upgrade to 52.031.1. This
49.2F81 due to a bad ASIC on the version will minimize these
Formatter. error is you have a bad
Currently we are seeing ASIC.
this error while the printer is If you see multiple 49.2FBE
trying to come out of Power errors, or a mix of 49.2F81
Save. This error is similar errors, replace the formatter
to the above 49.2F81, but board.
the difference is one is
coming out of Power Save NOTE: Just seeing a single
and the other is while you error does not justify a
are booting up your printer. formatter replacement.
49.4C01 A 49.4C01 error may occur Update the firmware to

after a firmware upgrade is version 52.021.7 or higher
performed on a device that
is used primarily for faxing
and/or has been in service
for a long period of time.
49.6008 A 49.6008 error may occur Please escalate.
when very large jobs are
being stored to the hard
drive.
49.FF03 A 49.FF03 error may occur Update the firmware to
when performing a digital version 52.021.7 or higher.
send job using Kerberos
authentication
49.4C06 Possible 49.4C02 and Fax Update the firmware to
49.4C06 errors when using version 52.041.5 or higher.
the fax address book.
49.4C01 Possible 49.4C01, 49.4CF0 Fax Update the firmware to
49.4CF0 and 49.5001 errors version 52.041.5 or higher.
49.5001
49.FF03 A 49.FF03, 49.FF04 or CPB Replace the Scanner
49.FF09 occurs when the Controller Board.
49.FF04
MFP is powered up.
40.FF09
49.4C01 Possible 49.4C01, 49.4CF0 Fax Update the firmware to
49.4CF0 and 49.5001 errors. version 52.041.5 or higher.
49.5001
Obtaining Firmware
If you need to obtain firmware and/or information on how to perform a firmware update for your particular
product, you can visit http://www.hp.com/go/support .
SAW Page 41 of 106
Once you have accessed the Support & Drivers page, choose: Download drivers and software (and
firmware) . Type in your products model and you will then have access to the latest firmware found under
the Cross operating systems (BIOS, Firmware, Diagnostics, etc) link for your product.
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49.144B Explanation:
Recommended action:
HP is aware of this issue but has not determined the entire root cause or this issue. At this time, no permanent
solution has been found.
When troubleshooting this issue it is important to realize that there are two parts to this issue:
 Consistent 30.01.41 errors:
If consistent 30.01.41 errors are seen on the HP Easy Select Control Panel, which are not resolved by a
power cycle of the device the issue could be related to hard ware problem. If this is the case it is
recommend that you review the document labeled Troubleshooting 30.01.41 Scanner errors
(c01655921).
 If the 49.144B or 30.01.41 occurs intermittently, upgrading the devices firmware to the following
versions will help lessen the occurrence of the error.
 CLJ CM3530MFP: 20090914 53.031.4
 CLJ CM6040MFP: 20090909 52.051.3
In addition to updating the firmware, disabling the Sleep Mode (aka Power Save) feature will also limit further
occurrences.
If these workarounds are not acceptable for the customer, the standard troubleshooting procedures for
troubleshooting a 49 error should be used. Document HP Color LaserJet, LaserJet and LaserJet MFP
Products - 49 Service Errors (c01558499) can be used to refresh your knowledge of trouble shooting 49
errors if necessary.
In some circumstances, it appears that this issue may be related to occurrences of the 30.01.41 error.
In addition, some instances of excessive network traffic or storms caused by a faulty or incorrectly
configured switch or router may provoke this error. These two circumstances may need to be investigated
when troubleshooting this problem.
The following list of questions and actions should also be answered, documented and gathered before
escalating this issue to the next level of HP support.
1. What was the customer doing with the MFP when they noticed the 49 error?
2. How frequently do they see the error?
3. Has anyone who uses the device been able to recreate the problem or provide details of what they were
doing at the device when the issue occurred?
4. Which of the following features are used on the device and how frequently are they used (i.e., once a
day, many times a day, once a week, etc.)
a. Fax
b. Send to E-mail or folder
c. Digital Sending Software
d. Copying
e. Printing
5. Has the customer seen a 30.1.41 error on the device?

a. Does the customer recall whether they saw that error just before the device displayed the
49.144b or in what time duration before or after the error?
6. Was the device in Sleep Mode when the error was noticed?
a. Is Sleep Mode used?
7. Are there any known issues with the network including excessive traffic, slow network, or other
problems in general that users have noticed?
8. Has the device been serviced recently and what was done to repair the device?
9. Gather the following:
 Event Log
 Configuration Pages
 Menu Map
 Fax Activity log (if fax is used)
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49.4C02
Explanation:
Error When Scanning A5 Documents from the ADF.
With firmware version 52.031.1 or earlier, Scanning A5 or other sizes when combined with specific Default
Original page size settings from the ADF results in a 49.4C02 error.
Paper Size ADF Orientation Default Originals Page Size Result

A5 A5 No Error
Short Edge
A5 All Other Page Sizes 49.4C02
Short Edge
LTR/A4 Short Edge (LTR-R, A4-R) LTR, A4 49.4C02
LTR/A4 Long Edge LTR, A4 No Error
LTR/A4 Short Edge (LTR-R, A4-R) LTR-R, A4-R No Error
LTR/A4 Long Edge LTR-R, A4-R No Error
Long-Edge A5 is not supported from the ADF.
NOTE: The 49.4C02 error can also occur if a user is scanning any size document other than A3 and
the user has depressed the A3 ADF flag sensor. This is because the error occurs because the
component that processes image data fails if it receives a scanned image that is shorter than expected.
Recommended action:
There are several possible workarounds for this issue:
1. Change the Optimize Text/Picture setting from Manually Adjust (default setting) to one of the other
settings available.
NOTE: Text works well with Fax, but does not work well for Send to Email when scanning color
documents, for example.
2. Ask users to change the Document Size to A5 in More Settings before either Faxing or Digitally
Sending A5 documents from the ADF.
3. The issue does not occur if documents are scanned from the flatbed.
HP expects to release a revision of firmware in mid-2009 that will resolve this issue.
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50.1
Explanation:
The fuser experienced a low-temperature error while printing or after it warmed up.
Recommended action:
1. Remove any paper jams from the fuser area.
2. Reinstall the fuser. Check the connector (J1901) between the fuser and the product. Replace the cable
or fuser if the connector is damaged.
3. Reconnect the connectors of the thermopile (J1990), fuser control PCA (J302, J305, J306, J309), and
the DC controller PCA (J107).
4. Replace the fuser.
5. Replace the fuser power supply unit.
6. Replace the thermopile.
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50.2
Explanation:
The fuser experienced a warm-up error.
Recommended action:
SAW Page 43 of 106
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50.3
Explanation:
The fuser experienced a high-temperature error.
Recommended action:
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50.4
Explanation:
There was an error with the fuser driver circuit.
Recommended action:
1. Reconnect the connectors of the fuser control PCA (J305) and the DC controller PCA (J107).
2. If the product does not meet the power requirement of 40 to 70Hz frequency, the fuser temperature
control will not work properly, which will cause a malfunction.
3. Check the low-voltage power supply unit for proper voltage.
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50.5
Explanation:
The fuser experienced a type-mismatch error.
Recommended action:
1. Ensure that the fuser is the correct voltage.
3. Reconnect the connectors of the fuser control PCA (J303, J305), low-voltage power supply unit (J6),
and the DC controller PCA (J102, J207).
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50.7
Explanation:
The fuser experienced a pressure-release mechanism error.
Recommended action:
If the 50.7 error is associated with a clicking or grinding noise, refer to Service Action Advisory HP Color
LaserJet CP6015, CM6030 and CM6040 MFP Product Series - 50.7 Error with Clicking or Gear Grinding Noise
(c02090933) for troubleshooting information. Otherwise, continue with the steps below.
1. Reconnect the connectors of the fuser motor (J1720), fuser-unit home-position sensor (J1965),
intermediate (J1964), and the DC controller PCA (J105, J121).
2. Test the fuser pressure-release sensor by performing the paper-path test or the manual sensor test in
the Troubleshooting menu. See Paper-path sensors test .
3. Check the sensor flag of the fuser pressure-release sensor. If the sensor flag is damaged, replace the
fuser.
4. Check the inside gear on the product that drives the fuser.
5. Perform the fuser motor and fuser pressure-release motor component tests in the Troubleshooting
menu.
6. Replace the fuser motor.
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50.8
Explanation:
SAW Page 44 of 106
The fuser experienced a low-temperature error.

Recommended action:
3. Reconnect the connectors of the fuser control PCA (J302, J303, J305) and the DC controller PCA
(J107).
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50.9
Explanation:
The fuser experienced a high-temperature error.
Recommended action:
(J107).
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50.A
Explanation:
There is a low-temperature error.
Recommended action:
(J107).
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50.B
Explanation:
There is a high-temperature error.
Recommended action:
(J107).
3. Replace the fuser. .
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51.1Y
Explanation:
There is a beam detect error.
 51.10=black
 51.11=cyan
 51.12=magenta
 51.13=yellow
Recommended action:
2. Check the connectors on the laser scanner.
3. Replace the specific laser scanner.
SAW Page 45 of 106
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51.2Y
Explanation:
There is a laser error.
 51.20=black
 51.21=cyan
 51.22=magenta
 51.23=yellow
Recommended action:
2. Check the connectors on the laser scanner.
3. Replace the specific laser scanner.
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52.00
Explanation:
The scanner experienced a startup error.
Recommended action:
1. Perform the laser scanner component tests in the Troubleshooting menu.
2. Depending on the test results, perform one of the following steps:
 If the cyan or black component tests showed a startup failure, reconnect the connectors of the
cyan/black scanner motor (J1702) and the DC controller PCA (J129).
 If the yellow or magenta component tests showed a startup failure, reconnect the connectors of
the yellow/magenta scanner motor (J1701) and the DC controller PCA (J129).
3. Replace the cyan/black laser scanner unit or the yellow/magenta laser scanner unit.
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52.10
Explanation:
There is a laser scanner startup error.
Recommended action:
Check the cyan/black laser scanner unit or the yellow/magenta laser scanner unit.
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52.20
Explanation:
The scanner experienced a rotational error.
Recommended action:
1. Perform the laser scanner component tests in the Troubleshooting menu.
2. Depending on the test results, perform one of the following steps:
 If the cyan or black component tests showed a startup failure, reconnect the connectors of the
cyan/black scanner motor (J1702) and the DC controller PCA (J129).
 If the yellow or magenta component tests showed a startup failure, reconnect the connectors of
the yellow/magenta scanner motor (J1701) and the DC controller PCA (J129).
3. Replace the cyan and black laser-scanner assembly or the yellow and magenta laser-scanner
assembly.
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53.10.0X
Explanation:
An unsupported DIMM is installed.
Recommended action:
Turn the product off, and then replace the DIMM that caused the error.
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54.01
SAW Page 46 of 106
Explanation:
The environmental sensor experienced an error.
Recommended action:
1. Reseat connector J115 at the DC Controller.
2. Replace the environmental sensor.
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54.05.11
Explanation:
Registration Unit Abnormality.
Media may feed using an incorrect media type, causing print quality issues.
Recommended action:
1. Replace the Registration Secondary Transfer Assembly.
2. If the error continues, replace the DC Controller.
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54.05.12
Explanation:
ITB Unit Abnormality.
Recommended action:
1. Replace the ITB.
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54.05.13
Explanation:
Media Sensor Window Contamination.
Recommended action:
1. Using the brush located on the inside of the right door, clean the white media sensing “read” area on the
Registration Secondary Transfer Assembly.
2. If the error persists, replace the Registration Secondary Transfer Assembly.
3. If the error still persists, replace the DC Controller.
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54.07
Explanation:
Yellow drum phase sensor (SR17) out of range.
Message appears only in the event log and is not posted on the control panel. It indicates a sensor abnormality
caused by a failed sensor or a sensor that reported results outside of an expected range. Calibration will try 3
times and if it fails all 3 times, then default calibration values will be used. However, the error will post each
time calibration fails. It’s important to troubleshoot the potential print quality defect that may occur, not
necessarily the error message. Often, this error is posted to the event log and no associated print quality defect
is discernable.
Recommended action:
1. Perform a Quick Calibration, then check to see if the print quality defect is resolved.
2. If no other drum phase sensor errors are listed in the event log, reseat connector J2017on the Main
Drive Unit.
3. If no other drum phase sensor errors are listed in the event log, replace the Yellow Image Drum.
4. If drum phase sensor errors are listed in the event log for all 4 colors, reseat connector J113 on DC
Controller.
5. Replace the Main Drive Unit.
SAW Page 47 of 106
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54.08
Explanation:
Magenta drum phase sensor (SR18) out of range.
is discernable.
Recommended action:
2. If no other drum phase sensor errors are listed in the event log, reseat connector J2018 on the Main
Drive Unit.
3. If no other drum phase sensor errors are listed in the event log, replace the Magenta Image Drum.
Controller.
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54.09
Explanation:
Cyan drum phase sensor (SR19) out of range.
is discernable.
Recommended action:
Drive Unit.
3. If no other drum phase sensor errors are listed in the event log, replace the Cyan Image Drum.
Controller.
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54.0A
Explanation:
Black drum phase sensor (SR20) out of range.
is discernable.
Recommended action:
Drive Unit.
3. If no other drum phase sensor errors are listed in the event log, replace the Black Image Drum.
Controller.
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54.0B.YY
Explanation:
SAW Page 48 of 106
Density sensor abnormality.

is discernable.
The values of YY are:
 00=Black
 01=Cyan
 02=Magenta
 03=Yellow
Recommended action:
If multiple types of 54.XX calibration errors are listed in the event log (54.0B, 54.0D, 54.0F) and no print quality
issue is observable on the PQ Troubleshooting pages:
1. Check the connectors on the Color-plane-registration (CPR) sensor assembly.
2. Replace the CPR sensor assembly.
If multiple types of 54 errors are listed in the event log (54.0B, 54.0C, 54.0F) and the print quality of all 4
color planes is light or missing, troubleshoot the print quality defect. Perform a Quick Calibration, and
then check to see if the print quality defect is resolved.
Likely parts to check/replace:
 ITB
 HVPS-B
 Main Drive Assy
 CPR Sensor Assembly
If the error occurs for only one color and images are light or missing for just that color:
1. Perform a Quick Calibration.
2. Reseat the Image Drum for the color indicated.
3. Replace the Image Drum for the color indicated.
4. If the print quality defect continues, troubleshoot the PQ defect. Likely parts to check/replace:
 ITB
 HVPS-A and B
 Laser/Scanner
 Main Drive Unit
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54.0D.YY
Explanation:
Halftone calibration error.
is discernable.
 00=Black
 01=Cyan
 02=Magenta
 03=Yellow
Recommended action:
If multiple types of 54 errors are listed in the event log (54.0B, 54.0C, 54.0F) and the print quality of all 4 color
planes is light or missing, troubleshoot the print quality defect. Perform a Quick Calibration, and then check to
see if the print quality defect is resolved. Likely parts to check/replace:
SAW Page 49 of 106
 ITB
 HVPS-B
 Main Drive Assy
 ITB
 HVPS-A and B
 Laser/Scanner
 Main Drive Unit
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54.0F.YY
Explanation:
Color Plane Registration (CPR) Sensor out of range.
is discernable.
 00=Yellow
 01=Black
 02=Cyan
 03=Magenta
Recommended action:
 ITB
 HVPS-B
 Main Drive Assy
 ITB
 HVPS-A and B
 Laser/Scanner
 Main Drive Unit
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54.14
Explanation:
CPR Sensor failed its self test.
Recommended action:
SAW Page 50 of 106
1. Replace the Color-plane-registration (CPR) sensory assembly.

2. If the error continues, replace the ITB.
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54.15
Explanation:
The yellow toner level sensor experienced an error.
Recommended action:
1. Replace the yellow image drum.
2. Reseat connector J2201B on the Print Cartridge Interface PCA (yellow and magenta), connector J403
on the Memory Tag PCA Assembly (Cartridge Driver PCA), and connector J109 on the DC Controller.
3. If the error continues, replace the Print Cartridge Interface PCA (yellow and magenta).
4. If the error continues, replace the Memory Tag PCA Assembly.
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54.16
Explanation:
The magenta toner level sensor experienced an error.
Recommended action:
1. Replace the magenta image drum.
2. Reseat connector J2201B on the Print Cartridge Interface PCA (yellow and magenta), connector J403
on the Memory Tag PCA Assembly (Cartridge Driver PCA), and connector J109 on the DC Controller.
3. If the error continues, replace the Print Cartridge Interface PCA (yellow and magenta).
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54.17
Explanation:
The cyan toner level sensor experienced an error.
Recommended action:
1. Replace the cyan image drum.
2. If the error continues, reseat connector J2201A on the Print Cartridge Interface PCA (cyan and black),
connector J402 on the Memory Tag PCA Assembly (Cartridge Driver PCA), and connector J109 on the
DC Controller.
3. If the error continues, replace the Print Cartridge Interface PCA (cyan and black).
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54.18
Explanation:
The black toner level sensor experienced an error.
Recommended action:
1. Replace the black image drum.
2. If the error continues, reseat connector J2201A on the Print Cartridge Interface PCA (cyan and black),
connector J402 on the Memory Tag PCA Assembly (Cartridge Driver PCA), and connector J109 on the
DC Controller.
3. If the error continues, replace the Print Cartridge Interface PCA (cyan and black).
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54.1B
Explanation:
ITB Alignment Sensor experienced an error.
SAW Page 51 of 106
Recommended action:
Replace the ITB.
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54.1E.YY
Explanation:
Halftone calibration experienced an error.
is discernable.
 00= Bad internal data
 01=Bad external data
 02=Memory Allocation
 03-No default tables
 04=Bad parameters
 05=Cyan data out of range
 06=Magenta data out of range
 07=Yellow data out of range
 08=Black data out of range
 09=Cyan data noisy
 0A=Magenta data noisy
 0B=Yellow data noisy
 0C=Black data noisy
Recommended action:
 ITB
 HVPS-B
 Main Drive Assy
 ITB
 HVPS-A and B
 Laser/Scanner
 Main Drive Unit
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54.21.YY
Explanation:
A Laser/scanner beam detect adjustment error occurred.
 01=Yellow and Magenta Laser/Scanner
 02=Cyan and Black Laser/Scanner
Recommended action:
SAW Page 52 of 106
1. Perform a Full Calibration.

2. If the error continues, replace the Laser/Scanner assembly indicated.
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55.00.YY
Explanation:
The DC controller experienced a communication error.
Recommended action:
2. Perform an engine test.
3. Verify the connectors on the DC controller.
4. Replace the DC controller.
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55.01.YY
Explanation:
There is an error with the DC controller memory.
Recommended action:
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55.02.YY
Explanation:
There is a DC controller outgoing parity error.
Recommended action:
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55.03.YY
Explanation:
DC controller no response error.
Recommended action:
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55.04.YY
Explanation:
There was a DC controller communications timeout.
Recommended action:
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55.05
Explanation:
An interruption occurred during a remote firmware update.
SAW Page 53 of 106
Recommended action:
2. Remove any third-party hardware.
3. Attempt the remote firmware update again.
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55.06.YY
Explanation:
DC Controller NVRAM abnormal read/write error or not accessible.
Recommended action:
2. Reseat all of the connectors on the DC controller and formatter.
3. Reseat the formatter.
5. If the error persists, replace the DC controller.
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55.901C
Explanation:
DC controller restored.
Recommended action:
This is a status message that appears after the DC Controller is replaced. It indicates the DC controller values
were successfully restored from the formatter.
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56.01
Explanation:
There was an illegal input.
Recommended action:
2. Remove any third-party hardware.
3. Attempt the remote firmware update again.
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56.02
Explanation:
There was an illegal input.
Recommended action:
Turn the product off and then on.
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57.01
Explanation:
The VOC fan (FM4) experienced an error.
Recommended action:
1. Reconnect the connectors of the VOC fan (J1921) and the DC controller PCA (J103).
2. Measure the voltage between connectors J103-4 and J103-6 on the DC controller PCA right after the
product is turned on. If the voltage changes from 0V to approximately 24V, replace the VOC fan.
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57.03
Explanation:
The fuser cooling fan (FM2) experienced an error.
SAW Page 54 of 106
Recommended action:
1. Reseat the fuser cooling fan connector (J1917) and the DC Controller connector (J132).
2. If the error continues, replace the fuser cooling fan.
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57.04
Explanation:
The cartridge-area cooling fan (FM3) experienced an error.
Recommended action:
1. Reconnect the connectors of the cartridge-area cooling fan (J1915) and the DC controller PCA (J132).
product is turned on. If the voltage changes from 0V to approximately 24V, replace the cartridge-area
cooling fan.
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57.05
Explanation:
The low-voltage power-supply cooling fan (FM5) experienced an error.
Recommended action:
1. Reconnect the connectors of the low-voltage power-supply cooling fan (J2), low-voltage power supply
(J6), and the DC controller PCA (J102).
2. Measure the voltage between connectors J2-1 and J2-3 on the low-voltage power-supply cooling fan
right after the product is turned on. If the voltage changes from 0V to approximately 24V, replace the
low-voltage power-supply cooling fan.
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57.06
Explanation:
The cartridge-front-area cooling fan (FM6) experienced an error.
Recommended action:
1. Reconnect the connectors of the cartridge-front-area cooling fan (J1934) and the DC controller PCA
(J103).
product is turned on. If the voltage changes from 0V to approximately 24V, replace the cartridge-front-
area cooling fan.
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57.07
Explanation:
The laser/scanner-unit cooling fan (FM1) experienced an error.
Recommended action:
1. Reconnect the connectors on the laser/scanner unit cooling fan and the DC controller PCA.
2. Replace the laser/scanner unit cooling fan.
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57.08
Explanation:
The delivery-unit cooling fan (FM7) experienced an error.
Recommended action:
1. Reconnect the connectors of the delivery-unit cooling fan (J1910) and the DC controller PCA (J103).
product is turned on. If the voltage changes from 0V to approximately 24V, replace the delivery-unit
cooling fan.
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57.09
Explanation:
SAW Page 55 of 106
The scanner fan or control panel fan has failed.

Recommended action:
1. Check if the scanner fan or control panel fan is running while the engine is running. You may be able to
hear the fans. If not, perform a visual inspection.
2. If the fans are not running, determine if the lights on the CPB are on. If so, the connectors at the fan or
at the scanner power supply may be disconnected.
3. If only one fan is not running, try switching the connectors at the power supply. If the failure follows the
connection, the power supply may have failed. If the same fan fails regardless of the connection,
replace the failed fan.
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58.02
Explanation:
Environmental sensor malfunction.
Recommended action:
1. Turn the product Off and then On .
2. If the error persists, replace the environmental sensor.
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58.03
Explanation:
DC controller malfunction.
Recommended action:
2. If the error persists, replace the DC controller.
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58.04
Explanation:
Low voltage power supply malfunction.
Recommended action:
1. CP6015: A firmware upgrade is available on www.hp.com which will solve this issue. Bundle version
20080822 04.043.2 or newer. The DC controller should upgrade to version 1.61 or greater.
CM6030mfp/CM6040mfp: A firmware upgrade is now available on www.hp.com. Bundle version
20081205 52.031.1 or newer.
2. If the error will not clear after the firmware upgrade, replace the low voltage power supply.
3. If the error continues, replace the fuser power supply.
4. If the error still continues, replace the fuser.
NOTE: Replace the low voltage power supply before replacing the fuser or fuser power supply.
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59.30
Explanation:
The fuser motor experienced a startup error.
Recommended action:
Sometimes, when a printer shows a 59.30 error, this may be ‘hiding’ a power supply error. This is due to
the priority of errors in the firmware and the fact we can only show one error at a time.
1. Perform the fuser motor component test in the Diagnostics Menu.
2. Reconnect the connectors of the fixing motor (J1711), intermediate (J1720) and the DC Controller PCA
(J105).
4. Replace the DCC PCA.
5. Replace the Low Voltage Power Supply.
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59.40
SAW Page 56 of 106
Explanation:
The fuser motor experienced a rotational error.
Recommended action:
1. Perform the fuser motor component test in the Troubleshooting menu.
2. Reconnect the connectors of the fuser motor (J1711), intermediate (J1720), and the DC controller PCA
(J105).
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59.50
Explanation:
The black-image-drum motor experienced a startup error.
Recommended action:
1. Perform the image-drum motors component test in the Troubleshooting menu.
2. Reconnect the connectors of the black-image-drum motor (J1715) and the DC controller PCA (J139).
3. Replace the black-image-drum motor.
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59.51
Explanation:
The cyan-image-drum motor experienced a startup error.
Recommended action:
2. Reconnect the connectors of the cyan-image-drum motor (J1714) and the DC controller PCA (J139).
3. Replace the cyan-image-drum motor.
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59.52
Explanation:
The magenta-image-drum motor experienced a startup error.
Recommended action:
2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA
(J138).
3. Replace the magenta-image-drum motor.
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59.53
Explanation:
The yellow-image-drum motor experienced a startup error.
Recommended action:
2. Reconnect the connectors of the yellow-image-drum motor (J1712) and the DC controller PCA (J138).
3. Replace the yellow-image-drum motor.
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59.60
Explanation:
The black-image-drum motor experienced a rotational error.
Recommended action:
2. Reconnect the connectors of the black-image-drum motor (J1715) and the DC controller PCA (J139).
3. Replace the black-image-drum motor.
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59.61
SAW Page 57 of 106
Explanation:
The cyan-image-drum motor experienced a rotational error.
Recommended action:
2. Reconnect the connectors of the cyan-image-drum motor (J1714) and the DC controller PCA (J139).
3. Replace the cyan-image-drum motor.
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59.62
Explanation:
The magenta-image-drum motor experienced a rotational error.
Recommended action:
2. Reconnect the connectors of the magenta-image-drum motor (J1713) and the DC controller PCA
(J138).
3. Replace the magenta-image-drum motor.
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59.63
Explanation:
The yellow-image-drum motor experienced a rotational error.
Recommended action:
2. Reconnect the connectors of the yellow-image-drum motor (J1712) and the DC controller PCA (J138).
3. Replace the yellow-image-drum motor.
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59.90
Explanation:
The ITB motor rotated abnormally.
Recommended action:
Check the ITB motor and ITB unit.
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59.A0
Explanation:
The ITB motor rotated abnormally.
Recommended action:
Check the ITB motor and ITB unit.
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59.C0
Explanation:
The developer-disengagement motor experienced a rotational error.
Recommended action:
1. Perform the alienation motor component tests in the Troubleshooting menu.
2. Reconnect the connectors of the yellow/magenta-developing disengagement motor (J1719), cyan/black-
developing disengagement motor (J1718), print cartridge PCA (J404, J405, J406, J408), and the DC
controller PCA (J141, J142).
3. Check the print-cartridge drive unit if the adjustment pin sticks in.
4. Check the main drive unit if the lever locks.
5. Replace the primary-transfer-roller disengagement motor.
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59.F0
Explanation:
SAW Page 58 of 106
The primary-transfer-roller disengagement motor experienced an error.

Recommended action:
1. Check the ITB-alienation sensor (m) by performing either the manual sensor test or the paper-path
sensors test in the Troubleshooting menu.
2. Reconnect the connectors of the ITB home-position sensor (J2010), the cartridge driver PCA (J406,
J407), and the DC controller PCA (J142).
3. Perform the ITB contact/alienation component test in the Troubleshooting menu.
4. Reconnect the connectors of the primary-transfer-roller disengagement motor (J1709) and the DC
controller PCA (J110).
5. Replace the primary-transfer-roller disengagement motor.
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59.XY
Explanation:
A temporary printing error occurred.
Recommended action:
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60.02
Explanation:
The Tray 2 lifter motor experienced an error.
Recommended action:
1. Check the Tray-2 paper-surface sensor in the Manual Sensor Test 2 menu in the
Troubleshooting menu.
2. Reconnect the connectors of the cassette lifter motor (J1920) and the DC controller PCA (J112).
3. Replace the lifter drive unit.
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60.03
Explanation:
Recommended action:
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60.04
Explanation:
The Tray-4 lifter motor experienced an error.
Recommended action:
top
60.05
Explanation:
Recommended action:
1. Check the Tray-5 paper-surface sensor in the Manual Sensor Test 2 submenu in the
SAW Page 59 of 106
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60.<XX>
Explanation:
The tray number specified by <XX> is in the process of lifting the paper to the top of the tray for proper feeding,
and an obstruction prevents the tray from lifting properly.
Recommended action:
1. Open the tray indicated.
2. Remove loaded paper, move guides out of the way, and remove any foreign objects.
3. Reload paper in the tray and make sure the guides are next to the paper. Do not load above the fill tabs.
4. Close the tray.
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65.12.99
Explanation:
An external paper-handling product connection has been interrupted.
Recommended action:
Check that all external paper-handling products are seated and connected properly. Reconnect any loose
external product cables.
If the error reappears, turn the product off and then on.
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66.00.15
Explanation:
This error occurs when a firmware upgrade is in progress and the 24V DC voltage from the engine to the
finisher is interrupted. An unexpected boot-up intent signal is detected causing the error message to be
displayed.
This error also occurs when too much time (more than 25 minutes) has elapsed during a firmware upgrade.
This error also occurs during a 65.12.99 error state, which is caused when the printer is on and the finisher is
disconnected, and a different model finisher or the same model finisher with a different version of firmware is
connected to the printer.
Recommended action:
If the error message occurs during a firmware upgrade, allow the upgrade to continue without interruption.
When the upgrade is complete, the printer will power cycle automatically, which may remove the error
message.
If the system reboots from the firmware upgrade and a message requesting that the upgrade be performed
again appears, or if the error originally occurred due to the firmware upgrade taking longer than 25 minutes,
perform the following procedure:
1. Turn off the printer and disconnect the finisher.
2. Remove the IPTU and inspect the IPTU connectors for damage. Replace the IPTU if the connectors are
damaged. Otherwise, reinstall the IPTU, making sure that the two securing screws are tight.
3. Ensure that the grounding frame assembly (the bar with the wheel located between the printer and the
finisher) is in the down position with the wheel touching the floor, and that the grounding plate is not
damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher ships. It must be
lowered when the finisher is installed to ensure proper grounding.
4. Reconnect the finisher to the printer.

5. Inspect and reconnect the Jet Link cable (power and communication cable) from the finisher to the
printer.
6. Turn the printer on.
7. Perform a firmware upgrade.
8. If the error displays again, replace the Stacker Controller PCA and upgrade the firmware again.
If a firmware upgrade was not in process when the error occurred:
2. Remove the IPTU and inspect the IPTU connectors for damage. Replace the IPTU if the connectors are
damaged. Otherwise, reinstall the IPTU, making sure that the two securing screws are tight.
3. Ensure that the grounding frame assembly (the bar with the wheel located between the printer and the
finisher) is in the down position with the wheel touching the floor, and that the grounding plate is not
damaged.
SAW Page 60 of 106
NOTE: The grounding-frame assembly is in the up position when the finisher ships. It must be
lowered when the finisher is installed to ensure proper grounding.

5. Inspect and reconnect Jet Link cable (power and communication cable) from the finisher to the printer.
7. If the error displays again, replace the Stacker Controller PCA.
If the error was caused by exchanging finishers while the printer was still on, perform the following steps:
2. Make sure that the finisher is designed to be used with the printer.
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66.12.01
Explanation:
Finisher to engine communication error
The communication between the print engine and the finisher has been interrupted or lost.
Recommended action:
Control-panel diagnostics: none
2. Make sure that the finisher is properly grounded.
 Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside
the front door.
 Ensure that the grounding-frame assembly (the bar with the wheel located between the engine
and the finisher) is in the down position with the wheel touching the floor and that the grounding
plate is not damaged.
NOTE: The grounding-frame assembly is in the up position when the finisher is shipped. It
must be lowered when the finisher is installed.
3. Make sure that the communication cable from the engine to the finisher is correctly installed.
4. Verify that connectors J701 and J726 on the stacker controller PCA are fully seated and not damaged.
5. Remove and inspect the electrical connections for damage and then reinstall the IPTU. Make sure that
the connector is fully seated and that the IPTU is securely fastened.
6. If the error persists, replace the IPTU.
controller PCA.
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66.12.02
Explanation:
Finisher board communication error
Occurs when the finisher's stacker-controller board has had a internal communication problem between the
two processors on the board.
Recommended action:
the front door.
3. If the error persists, replace the stacker controller PCA.
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SAW Page 61 of 106
66.12.03
Explanation:
Finisher control board RAM error
The checksum for the finisher stacker controller PCA has an error when the power is turned on.
Recommended action:
the front door.
2. Turn the engine power off and then on to try clearing this error.
3. If the error persists, replace the stacker controller PCA.
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66.12.11
Explanation:
Finisher error: swing motor (M36) and the swing-guide home-position sensor (PI35)
Occurs when the swing guide does not leave its home position (swing-guide home-position sensor: PI35) after
the swing motor (M36) is activated for 3 seconds.
Also occurs when the swing guide does not return to its home position (swing-guide home-position sensor:
PI35) after the swing motor (M36) is activated for 3 seconds.
Recommended action:
Control-panel diagnostics: M36 (Swing Motor) and PI35 (Swing Guide Home Position Sensor).
1. Test the swing motor M36 by using the finisher component test from the control-panel display.
NOTE: When activated during the component test, the motor should rotate for about five seconds.
While the motor is rotating, make sure that the swing guide is moving up or down at the exit area for
stapling and stacking.
 If the swing guide freely moves up and down, proceed to the next step (testing the swing-guide
sensor PI35).
 If the swing guide does not freely move up and down, remove the finisher rear cover and use
your hand to turn the gear located to the right of motor M36 clockwise.
 If the swing guide moves upward, the gears are properly working. Replace motor M36. If
after replacing the motor the motor still does not turn on, replace the stacker controller
PCA.
 If the swing guide does not move, inspect the gears and replace damaged components as
necessary.
2. Test the swing-guide sensor PI35 by using the finisher component test from the control-panel display.
NOTE: Manually lift the swing guide to the highest position, and then look at the control-panel
display and verify a change in state for the sensor.
 If the sensor state does not change, perform the following steps:
 Verify that the connector J707 on the stacker controller PCA is fully seated and not
damaged.
 Manually activate the sensor PI35 at the sensor body. If the control panel does not
indicate a change of state, replace the sensor.
 If raising the swing guide does not activate the sensor but it can be manually activated at
the sensor body, replace the swing-guide assembly.
 If the PI35 sensor state does change, check the drive gears for damage or obstructions. Replace
components as necessary.
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66.12.12
Explanation:
Finisher error - shutter movement malfunction
Normal operation: When the shutter clutch (CL31) and stack-ejection lower-roller clutch (CL32) are on, the
shutter moves up (closed) when the stack-ejection motor (M32) turns forward and moves down (open, delivery
enabled) when the motor turns backwards.
Error occurs when the shutter home-position sensor (PI45) indicates no change when the stack-ejection motor
(M32) is activated for 3 seconds, indicating that the shutter is not moving.
Recommended action:
1. Inspect the shutter for damage. If the shutter cannot freely move, replace the shutter assembly.
2. Remove the lower guide (grate-shaped) and check sensor PI45 for damage. Make sure that the sensor
is securely fastened to the chassis.
3. Check for proper alignment of the shutter mounted on the back of the grate-shaped lower guide and the
lift mechanism on the finisher chassis.
4. Verify that connector J721 on the stacker controller PCA is fully seated and not damaged.
5. Check CL31 during operation, and verify that it is correctly functioning by activating prior to the error.
Replace CL31 if necessary.
controller PCA.
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66.12.13
Explanation:
Finisher error - stack trailing-edge motor (M39)
In order to improve stacking performance when ejecting copies, a trailing-edge assist guide is used in addition
to the stack-ejection roller to support the rear end of the stack during stack ejection.
Error occurs when the stacker trailing-edge guide does not leave its home position (PI39) after the stack
trailing-edge motor (M39) has been turned on for 3 seconds.
Recommended action:
Control-panel diagnostics: M39 process motor (stack trailing-edge assist motor)
Test the swing motor M39 by using the finisher component test from the control-panel display.
 If the trailing-edge assist guide does not move, perform the following steps:
 Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also
check the wiring at motor M39 and sensor PI39.
 Replace the operation-tray assembly (processing tray).
 Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
 If the trailing-edge assist guide does move, perform the following steps:
debris.
 Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
 Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also
check the wiring at sensor PI39.
 Replace the operation-tray assembly (processing tray).
 Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
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66.12.14
Explanation:
Finisher stapling and offsetting front-aligning-plate motor failure
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning
plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate
front-home-position sensor (PI36) when the front-aligning-plate motor (M33) has been driven for 4 seconds.
Recommended action:
1. Verify that Offsetting is turned On in the Device Behavior menu.
2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check
the wiring at sensor PI39 and motor M33.
3. Replace the operation-tray assembly (processing tray).
controller PCA.
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66.12.15
Explanation:
Finisher stapling or offsetting rear-aligning-plate motor failure (M34)
In order to neatly align the paper stack for either stapling or offsetting to take place, the front and rear aligning
plates move to align each sheet when it enters the processing tray.
The error occurs when the aligning plate either does not leave or when it does not return to the aligning-plate
rear-home-position sensor (PI37) when the rear-aligning-plate motor (M34) has been driven for 4 seconds.
Recommended action:
1. Verify that Offsetting is turned On in the Device Behavior menu.
2. Verify that connector J722 on the stacker controller PCA is fully seated and not damaged. Also check
the wiring at sensor PI37 and motor M34.
3. Replace the operation-tray assembly (processing tray).
controller PCA.
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66.12.16
Explanation:
Finisher error - speed-change motor (M40).
The speed-change motor M40 and sensor PI49 associated with this error have been removed from the output
device prior to introduction to the field. This error message should never be seen in the field.
Recommended action:
If error message appears, contact HP Support and report the error. HP Support: Report error to Technical
Marketing.
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66.12.21
Explanation:
Finisher upper-stapler motor failure (M41)
Error occurs either when the stapler does not leave stapler home position (PI50) after staple motor (M41) is
driven for 0.4 seconds or when it does not return to stapler home position after the staple motor has detected a
motor-lock condition and the motor is driven backwards for 0.4 seconds, attempting to reach home position.
NOTE: PI50 and M41 are located on the stapler assembly and can only be replaced by replacing entire
stapler assembly. M41 (Staple Motor) drives the insertion and crimping of the staple only (not location of
the staple on paper). PI50 senses the home position of the stapler as it is inserting and crimping a
staple only (not location of the staple on the paper).
The stapler-safety switch (MS34) that assures that stapler motor (M41) is disabled when it senses a
finger may be in the stapler.
Recommended action:
Control-panel diagnostics: M35-Staple Motor (Stapler-Shift Motor) and PI140-Stapler Home Sensor (Stapler
Home Position Sensor).
1. Test the upper stapler-shift motor M35 by using the finisher component test from the control-panel
display.
 If the stapler unit moves properly, proceed to the next step in this section.
 If the stapler unit does not move properly or moves erratically, perform the following steps:
 Check the flat-flexible cable (FFC) for damage (dents, folds, and/or tears). Replace the
FFC if necessary.
 Check the FFC connectors and cable mounting areas.
 If the error persists, replace the stapler assembly.
2. Test the stapler-shift home-position sensor PI40 by using the finisher component test from the control-
panel display.
 If the sensor does not change state when the stapler unit is moved from the home position,
perform the following steps:
 Carefully clean the sensor body by gently blowing clean air across the sensor to remove
dust and debris.
 Verify that connector J1040 on the stacker controller PCA is fully seated and not
damaged. Check the wiring at the sensor.
 If the error persists, replace the stapler assembly.
NOTE: The stapler assembly includes the stapler-shift home position sensor PI40,
stapler unit, shift-position-plate assembly, and the flat-flexible cable (FFC).
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66.12.23
Explanation:
Finisher upper stapler failure
Occurs when stapler-alignment-interference sensor (PI46) is activated, signaling that the stapler unit is not in
its proper position for stapling to occur. This is to prevent damage to stapler from occurring when stapler is
positioned over one of the three stoppers when the signal to staple has been sent.
Recommended action:
1. If the stapler unit does not move properly or moves erratically, check the flat-flexible cable (FFC) for
damage (dents, folds, and/or tears). Replace the FFC if necessary.
2. If the stacker controller PCA was recently replaced, use the steps in this manual to adjust the staple
alignment and staple position.
3. If the stapler is not positioned over a stopper when this error occurs, perform the following steps.
 Make sure that the stapler unit is correctly mounted and securely fastened to the base.
 Make sure that the sensor is not obstructed or damaged. Verify that the sensor flag is not
damaged, moves freely, and is correctly aligned with the sensor body.
 If the error persists, replace the stapler subassembly.
NOTE: The stapler subassembly includes the stapler unit and base.
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66.12.31
Explanation:
Finisher error - 1st-tray lift/lower motor (M37)
Occurs when the output-bin 1 does not activate the home-position sensor (PI41) when the output-bin-1-shift
motor (M37) is driven for 20 seconds.
Also occurs when output-bin 1 does not move when output-bin-1-shift motor (M37) is driven for 4 seconds.
Also occurs when the output-bin-1 switch (MSW33) is activated while output-bin 1 is operating.
NOTE: Output-bin-1 home position is detected using the top sheet of paper on the bin when paper is
present and the edge of the bin itself when there is no paper on the bin.
Recommended action:
Paper curl in the output bin may cause a 66.12.31 error.
Figure 1: Top Output Bin “curl under”
Figure 2: Accessory bin “curl under”
Figure 3: Possible cause for 66.12.31 error message
Simply ‘flip’ the paper over in the trays (top sheet is now the bottom sheet) to correct this effect.
If paper curl is not the cause of the error, continue with the remaining steps.
Control-panel diagnostics: M37 tray 1 (output-bin 1 motor).
NOTE: M37 moves both output bin 1 and the upper output bin that is attached to output bin 1 on the
stapler stacker finisher, but only output bin 1 on the booklet maker finisher.
1. Manually release output bin 1, and position it at the mid point of its travel area. Test the output-bin-1-
shift motor M37 by using the finisher component test from the control-panel display.
 If output bin 1 moves during the test, perform the following steps.
 If the paper-surface sensor flag was recently removed or replaced, make sure that it is
installed correctly.
NOTE: The four tabs under the clips must be inserted into the slots behind the roller
shaft of the lower stack-ejection roller.
 Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the PI41 sensor body. Also verify that when the top edge of the output bin
engages the sensor arm that the sensor flag moves into sensor PI41.
 Carefully clean the sensor body by gently blowing clean air across the sensor to remove
dust and debris.
 Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully
seated and not damaged. Check the wiring at the sensor.
 If the error persist, replace sensor PI41.
 If the error persist, replace the output-bin-1 assembly.
NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M37), output-
bin-1 switch (MSW33), output-bin-1 area sensors, and the output-bin-1 driver PCA.
2. If output bin 1 does not move during the test, perform the following steps.
 Check the output-bin tracks for damage.
 Replace the output-bin-1 assembly.
NOTE: The output-bin-1 assembly includes the output-bin-1-shift motor (M37), output-bin-1
switch (MSW33), output-bin-1 area sensors, and the output-bin-1 driver PCA.
 Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
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66.12.32
Explanation:
Finisher error: second-tray lift/lower motor (M38).
Occurs when the output-bin 2 does not activate the home-position sensor (PI48) when the output-bin-1 shift
motor (M38) is driven for 20 seconds.
Also occurs when output-bin 2 does not move when output-bin-1–shift motor (M38) is driven for 4 seconds.
Also occurs when bin-2 upper limit is detected by PS983, PS982, PS981 on the Tray-2-shift PCA when no
paper has been sensed by the output-bin-2 paper sensor (PI43).
NOTE: output-bin-2 home position is detected using the top sheet of paper on the bin when paper is
present and the edge of the bin itself when there is no paper on the bin.
Recommended action:
Control-panel diagnostics: M38 (output-bin-2 motor) and PI48 output-bin-2 paper-surface sensor.
1. Manually release output-bin 2, and position it at the mid point of its travel area. Test the output-bin-2-
shift motor M38 by using the finisher component test from the control-panel display.
 If output bin 2 moves during the test, perform the following steps.
 Verify that the paper-surface sensor flag is not damaged, moves freely, and is correctly
aligned with the PI48 sensor body. Also verify that when the top edge of the output bin
engages the sensor arm that the sensor flag moves into sensor PI41.
 Carefully clean by gently blowing clean air across the sensor to remove dust and debris.
 Verify that intermediate connector J1040 and J721 on the stacker controller PCA are fully
seated and not damaged. Check the wiring at the sensor.
 If the error persist, replace sensor PI48.
 If the error persist, replace the output-bin-2 assembly.
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M38), output-
bin-2 area sensors, and the output-bin-2 driver PCA.
2. If output bin 2 does not move during the test, perform the following steps.
 Check the output-bin tracks for damage.
 Replace the output-bin-2 assembly.
NOTE: The output-bin-2 assembly includes the output-bin-2-shift motor (M38), output-bin-2
area sensors, and the output-bin-2 driver PCA.
 Only if the error persists and none of the previous steps correct the problem, replace the stacker
controller PCA.
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66.12.34
Explanation:
An output accessory is not functioning properly.
Recommended action:
1. Turn the product off.
2. Verify that all output accessories are securely connected.
3. If the product uses cables, disconnect and reconnect them.
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66.12.41
Explanation:
Finisher: folding-paper-positioning-plate motor (M4)
The paper-positioning-plate motor (M4), located in the booklet making area of the finisher, controls the Up and
down positioning of the stacked paper for stitch stapling and for folding.
Error occurs when the paper-positioning-plate home-position sensor (PI7) does not turn on when the paper-
positioning-plate motor (M4) has been driven for 1500 pulses.
Also occurs when the paper-positioning-plate home-position sensor (PI7) does not turn off when the paper-
positioning-plate motor (M4) has been driven for 300 pulses.
Recommended action:
Control-panel diagnostics: M4-guide plate motor (paper-positioning-plate motor).
1. Test the paper-positioning-plate motor M4 by using the finisher component test from the control-panel
display.
During the test, observe the movement of the booklet-maker-guide plate, and make sure it is not
obstructed or damaged.
2. Remove the booklet-maker output bin to gain access to the paper-position-plate home-position sensor
PI7 and delivery door. Remove the plate that holds PI7, and carefully clean the sensor body by gently
blowing clean air across the sensor to remove dust and debris.
3. Make sure that the sensor is securely fastened to the plate.
4. Check the wiring at the sensor.
5. If the error persists, replace sensor PI7 and the positioning-plate assembly together.
controller PCA.
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66.12.42
Explanation:
Finisher error: folding-guide motor (M3).
The guide motor (M3), located in the booklet-making area of the finisher, controls the position of the guide
plate. The guide plate is positioned in front of the folding rollers as the paper stack is being stapled, allowing
the bottom edge of the paper to smoothly pass by the folding rollers. When the stacked paper is lowered to the
folding position, the guide motor (M3) lowers the guide plate out of the way to allow the paper stack to be
pushed into the folding rollers.
Error occurs when The guide-home-position sensor (PI13) does not turn on when the guide motor (M3) has
been driven for 700 pulses.
Also occurs when the guide-home-position sensor (PI13) does not turn off when the guide motor (M3) has
been driven for 50 pulses.
Recommended action:
Control-panel diagnostics: M3 guide motor.
debris.
2. Make sure that the sensor is securely fastened to the plate.
3. Check the wiring at the sensor.
4. Check sensor PI13 for damage.
5. Check the guide, gears, and gear tracks on the front and rear frame for damage. Replace components
as necessary.
6. If the error persists, replace the guide motor M3 and the guide-home-position sensor PI13 together.
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66.12.43
Explanation:
Finisher error: paper-fold motor (M2).
M2: paper-fold motor, located in the booklet making area of the finisher, drives the rotation of the folding rollers
to create the desired fold in the paper.
The error occurs when the number of pulses by the paper-fold-motor clock sensor (PI4) is less than expected
standard value.
Also occurs when the status of the paper-fold home-position sensor (PI21) does not change when the paper-
fold motor (M2) has been driven for 3 seconds.
Recommended action:
Control-panel diagnostics: M2 folding motor (paper-fold motor).
1. Check the area around the folding rollers for a jam.
2. Test the paper-fold motor M2 by using the finisher component test from the control-panel display.
 If the folding rollers rotate properly, perform the following steps:
 Check sensor PI4 and sensor PI21 for damage.

 Verify that the sensor flags are not damaged, move freely, and are correctly aligned with
the PI48 and PI21 sensor bodies.
 Make sure that the sensors are securely fastened to the chassis.
 Carefully clean each sensor body with a clean, lint-free cloth, or gently blow clean air
across each sensor to remove dust and debris.
 Verify that connector J3 on the saddle-stitcher controller PCA is fully seated and not
damaged. Check the wiring at the PI4 sensor.
 Verify that connector J18 on the saddle-stitcher controller PCA is fully seated and not
damaged. Check the wiring at the PI21 sensor.
 If the error persists, replace sensor PI4 or PI21.
 Only if the error persists and none of the previous steps correct the problem, replace the
 If the folding rollers do not rotate properly, perform the following steps:
 Check the folding-roller gears and connecting gears between the paper-fold motor M2 and
the folding rollers for damage. Replace components as necessary.
 Check the folding rollers for wear and damage. Replace components as necessary.
 Replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-fold motor M2 and the paper-
fold motor-clock sensor PI4.
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66.12.44
Explanation:
Finisher - folding-paper-alignment motor (M5).
M5 - The alignment motor, located in the booklet making area of the finisher, drives the two alignment plates
that adjust the side edges of the stacked paper so that the paper in the stack is perfectly aligned with one
another.
Error occurs when the aligning-plate home-position sensor (PI5) does not turn on when the aligning-plate
motor (M5) has been driven for 500 pulses.
Also occurs when the aligning-plate home-position sensor (PI5) does not turn off when the aligning-plate motor
(M5) has been driven for 50 pulses.
Recommended action:
Observe the alignment plates during a booklet-maker stacking operation.
 If the alignment plates move during the operation, perform the following steps:
 Check sensor PI5 for damage.
 Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor
body.
 Carefully clean the sensor body by gently blowing clean air across the sensors to remove dust
and debris.
 If the alignment plates or the alignment-plates drive gear has been removed or replaced, make
sure that the plates are correctly aligned with each other on the drive gear.
 If the alignment plates do not move during the operation, perform the following steps:
 Remove motor M5 and check the gears between the motor and alignment plates for damage.
Replace components as necessary.
 Verify that connector J7 on the saddle-stitcher controller PCA is fully seated and not damaged.
Check the wiring at the M5 motor.
 Replace the alignment motor M5.
 Only if the error persists and none of the previous steps correct the problem, replace the saddle-
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66.12.45
Explanation:
Finisher - paper-pushing-plate motor (M8).
Error occurs when the paper-pushing-plate home-position sensor (PI14) does not turn on when the paper-
pushing-plate motor (M8) has been driven for 0.3 seconds.
Also occurs when the paper-pushing-plate home-position sensor (PI14) does not turn off when the paper-
pushing-plate motor (M8) has been driven for 80 ms.
Also occurs when the paper-pushing-plate leading-edge-position sensor (PI15) does not turn off when the
paper-pushing-plate motor (M8) has been driven for 80 ms.
Also occurs when the number of pulses detected by the paper-pushing-plate-motor clock sensor (PI1) is less
than expected standard value.
Also occurs when the paper-pushing-plate leading-edge-position sensor (PI15) does not turn on when the
paper-pushing-plate motor (M8) has been driven for 0.3 seconds.
Recommended action:
1. Open the front finishing door, and activate the front-door switch (MSW31) and front-door sensor (PI32)
so that the finisher will operate with the front door open. Turn the engine and finisher power off to clear
the error, and then turn the power on.
WARNING: Operating the finisher with the front door open exposes moving parts that can
cause serious injury. Be very careful operating the finisher with the front door open.
2. Use the control-panel menus to begin a booklet making operation. Observe the paper-pushing plate
motor M8 (located in the lower-right front corner of the finisher), associated gears, and the paper-
pushing plate for proper motion.
 If motor M8 does not rotate, replace the motor-mount assembly.
NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.
 If motor M8 does rotate but the paper-pushing plate does not move or moves erratically, check
the drive gears and paper-pushing plate for wear or damage. Replace components as necessary.
 If motor M8 does rotate and the paper-pushing plate moves properly, the plate movement
sensors might have failed.
 Inspect the paper-pushing-plate home-position sensor PI14, pushing-plate leading-edge-
position sensor PI15, and paper-pushing-motor clock sensor PI1.
Make sure that the sensors are securely fastened to the chassis.
Check sensor PI4, sensor PI15, and sensor PI1 for damage.
 Verify that connectors J6, J9, and J23 on the saddle-stitcher controller PCA are fully
seated and not damaged. Check the wiring at the sensors.
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66.12.46
Explanation:
Finisher - Communication Lost with Stitcher Controller PCA.
Error occurs when communication between the stacker-controller board and the saddle-stitcher-controller
board has been lost or interrupted.
Recommended action:
the front door.
2. Verify that connector J730 on the stacker controller PCA and the wiring between connector J22 on the
saddle-stitcher controller PCA are fully seated and not damaged.
3. Replace the saddle-stitcher controller PCA.
controller PCA.
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66.12.47
Explanation:
Finisher error - micro switches - doors.
There are three switches in the booklet-maker finisher: SW1 (saddle-guide switch also known as the inlet-door
switch), SW3 the booklet-ejection-door switch, and MS31 the front-door switch. The stapler/stacker finisher
only has one switch, MS31 for the front door of the finisher. All three switches detect if the associated door or
guide plate is open or closed. Each of the switches also have a sensor (SW1/PI9, SW3/PI3, and MS31/PI32)
that acts as a backup and detects the same information as the switches.
The error occurs when all the doors and guides are closed and there is a mismatch in readings between the
sensors and the switches. For example, the front finisher door is closed, PI32 senses the door is closed and
MS31 senses the door is still open.
Associated finisher door and guide switches and sensors are as follows:
 Saddle-guide switch SW1 and saddle-guide sensor PI9
 Booklet-ejection-door switch SW3 and booklet-ejection-door sensor PI3
 Front-door switch MS31 and front-door sensor PI32
Recommended action:
Control-panel diagnostics: PI32 (front-door-1 sensor), PI3 (booklet door-1 sensor, also known as booklet-
delivery-door sensor), PI9 (front-door-2 sensor, also known as the saddle-guide-door sensor or inlet-door
sensor), SW3 (booklet-door 2).
1. Using the control-panel diagnostics, try to isolate which door or guide switch and sensor is causing the
error.
2. Make sure that the sensors are securely fastened to the chassis.
3. Check the switches and sensors for damage and clean the sensors by gently blowing clean air into the
sensor to remove dust and debris.
4. Check the wiring at the switches and sensors.
5. Check the tabs that activate the switches and sensors on the doors and guides for damage. Make sure
that the tabs are aligned with the switches and sensors. Replace the doors and guides as necessary.
6. Verify that the following connectors are fully seated and not damaged:
 Stacker controller PCA
 J719 (MS31)
 J707 (PI32)
 Saddle-stitcher controller PCA

 J4 (SW1)
 J10 (PI9)
 J4 (SW3)
 J11 (PI3)
7. Only if the error persists and none of the previous steps correct the problem, replace the PCA that is
associated with the failed switch/sensor (stacker controller PCA or saddle-stitcher controller PCA).
SAW Page 71 of 106
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66.12.51
Explanation:
Finisher error- rear-booklet-stapler motor (M6).
The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main
stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during
the actual stapling of the booklet. The stitch-home-position switch (SW5) is part of the rear-stitch stapler unit
and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW5,
the stitch motor (M6) is also part of the overall-stitch stapler unit and replacement requires the replacement of
saddle-stapler assembly.
Error occurs when the front booklet-maker-stapler stitching-home-position sensor (SW5) does not turn on
when the stitch motor (rear) (M6) has been driven forward for 0.5 seconds.
Also occurs when the front booklet-maker-stapler stitching-home-position sensor (SW5) does not turn off when
the stitch motor (rear) (M6) has been driven forward for 0.5 seconds.
Recommended action:
1. Check the rear-stitch stapler for jammed staples, and then perform the following steps:
 Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
 If the error continues, check the following items:

Make sure that HP-approved staples are used.
Replace the staple cartridge with one containing HP-approved staples.
If the error continues, replace the saddle-stapler assembly.
 If the error persists, but no damage is found, proceed to the next step.
2. If the error persists and no jammed staples are found, perform the following steps:
 Verify that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged.
Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage
and proper seating. Also inspect the connector that the saddle-stitch-stapler assembly engages
inside finisher, for damage and foreign material in the connector as well as for proper seating with
the saddle-stitch-stapler assembly.
 Only if the error persists and none of the previous steps correct the problem, replace the saddle-
top
66.12.52
Explanation:
Finisher error - front booklet-stapler motor (M7).
The booklet-maker stitch staplers do not move to different locations in relation to the paper like the main
stapler. The only movement is through the movement of the rotary cam located on the stapler unit itself, during
the actual stapling of the booklet. The stitch-home-position switch (SW7) is part of the front-stitch stapler unit
and senses the stapler opening and closing during stapling by the motion of the rotary drive cam. Like SW7,
the stitch motor (M7) is also part of the overall-stitch stapler unit and replacement requires the replacement of
saddle-stapler assembly.
Error occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn ON
when the stitch motor (Front)(M7) has been driven forward for 0.5 seconds.
Also occurs when the front booklet-maker stapler-stitching home-position sensor (SW7) does not turn off when
the stitch motor (front) (M7) has been driven forward for 0.5 seconds.
Recommended action:
1. Check the front-stitch stapler for jammed staples, and then perform the following steps:
 Clear jammed staples, and then check the staple unit for damage. Retest the stapler.
 If the error continues, check the following items:

Make sure that HP-approved staples are used.
Replace the staple cartridge with one containing HP-approved staples.
If the error continues, replace the saddle-stapler assembly.
 If the error persists, but no damage is found, proceed to the next step.
2. If the error persists and no jammed staples are found, perform the following steps:
 Verify that connector J8 on the saddle-stitcher controller PCA is fully seated and not damaged.
Check the wiring at the rear-saddle-stitch stapler and the saddle-stapler assembly for damage
and proper seating. Also inspect the connector that the saddle-stitch-stapler assembly engages
SAW Page 72 of 106
inside finisher, for damage and foreign material in the connector as well as for proper seating with
the saddle-stitch-stapler assembly.
 Only if the error persists and none of the previous steps correct the problem, replace the saddle-
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66.XY.ZZ
Explanation:
An error occurred in an external paper-handling accessory.
Recommended action:
1. Turn the product power off.
2. Check that the accessory is properly seated on and connected to the product, without any gaps
between the product and the accessory. If the accessory uses cables, disconnect and reconnect them.
3. Verify that there is no packaging material in or around the output device.
4. Turn the product power on.
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68.X
Explanation:
At least one of the settings saved in the non-volatile storage device is invalid and was reset to its factory
default. Printing can continue, but there may be some unexpected behavior because an error occurred in
permanent storage.
 68.0: The onboard NVRAM failed.
 68.1: The removable disk (flash or hard) failed.
Recommended action:
Touch OK to clear the message.
top
69.X
Explanation:
A duplex error occurred.
Recommended action:
Turn the product off and then on. This problem affects printing, but some scan functions might still be available.
Touch Hide to remove this message and use other features.
top
79.XXXX
Explanation:
A critical hardware error occurred.
Recommended action:
top
8X.YYYY
Explanation:
The EIO accessory card encountered a critical error, as specified by YYYY
. or
The embedded HP Jetdirect print server encountered a critical error, as specified by YYYY .
Recommended action:
Try the following actions to clear the message:
2. Turn the product off, reseat the EIO accessory, and then turn the product on.
3. Replace the EIO accessory.
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8X.7345
Explanation:
Disk successfully cleaned or sanitized.
The value of X is the EIO slot #; 0 is internal.
Recommended action:
Status message only, indicating HP Web Jetadmin was successfully used to perform a Non-Secure Fast Erase
or Secure Fast Erase of the hard disk (disk successfully cleaned); or to perform a Secure Sanitizing Erase of
the hard disk (disk successfully sanitized).
top
8X.7346
Explanation:
Cleaning or sanitizing of the disk failed.
Recommended action:
The Non-Secure Fast Erase, Secure Fast Erase or Secure Sanitizing Erase operation failed.
2. Attempt the Secure Disk Erase feature using HP Web Jetadmin again.
3. If the issue persists, replace the hard disk drive.
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8X.7347
Explanation:
A portion of the cleaning or sanitizing of the disk failed.
Recommended action:
A portion of the Non-Secure Fast Erase, Secure Fast Erase or Secure Sanitizing Erase operation failed.
2. Attempt the Secure Disk Erase feature using HP Web Jetadmin again.
3. If the issue persists, replace the hard disk drive.
top
8X.7346
Explanation:
Disk successfully sanitized.
Recommended action:
Status message only, indicating HP Web Jetadmin was successfully used to perform a Secure Sanitizing
Erase.
top
99.00.01
Explanation:
Remote firmware upgrade (RFU) was not performed, file is corrupt.
Recommended action:
The RFU file is corrupt. Download the RFU file and attempt the upgrade again.
top
99.00.02
Explanation:
Remote firmware upgrade (RFU) was not performed, timeout during receipt.
Recommended action:
The IO timed out during the RFU download. The most common cause is an issue with the network
environment. Ensure a good connection to the MFP and attempt the upgrade again.
top
99.00.03
Explanation:
Remote firmware upgrade (RFU) was not performed, an error occurred writing to the hard disk.
Recommended action:
1. Attempt the RFU download again.
2. If the error persists, initialize the hard disk.
3. If the error persists, replace the hard disk.
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99.00.04
Explanation:
Remote firmware upgrade (RFU) was not performed, timeout during receipt.
Recommended action:
The IO timed out during the RFU download. The most common cause is an issue with the network
environment. Ensure a good connection to the MFP and attempt the upgrade again.
top
99.00.06
Explanation:
Remote firmware upgrade (RFU) was not performed, error reading the upgrade.
Recommended action:
top
99.00.07
Explanation:
Remote firmware upgrade (RFU) was not performed, error reading the upgrade.
Recommended action:
top
99.00.14
Explanation:
Remote firmware upgrade (RFU) was not performed, an invalid file was sent.
Recommended action:
The RFU file sent was not the correct file. Download the RFU file again, making sure to download the file for
the correct MFP model and attempt the upgrade again.
top
ACTION NOT CURRENTLY AVAILABLE FOR TRAY X TRAY SIZE CANNOT BE ANY SIZE/ANY CUSTOM
Explanation:
A duplexed (2-sided) document was requested from a tray that is set to Any Size or Any Custom
. Duplexing is not allowed from a tray configured to Any Size or Any Custom .
Recommended action:
Select another tray or reconfigure the tray.
top
Authentication required
Explanation:
Authentication is enabled for this feature or destination. A user name and password are required.
Recommended action:
Type the user name and password, or contact the network administrator.
top
Authentication required to use this feature

Explanation:
A user name and password are required.
Recommended action:
Type the user name and password, or contact the network administrator.
top
Bad duplexer connection To continue turn off then on

Explanation:
The duplex printing accessory is not connected correctly to the product.
Recommended action:
1. Reconnect the connectors for the duplexing driver PCA (J4101), intermediate (J1902), and the DC
controller PCA (J133).
2. Replace the duplexing reverse unit.
top
Bad optional tray connection

Explanation:
The optional tray is not connected properly and must be reconnected before printing can continue.
Recommended action:
1. Turn the product off.
2. Remove and then reinstall optional tray or trays.
3. Reinstall the IPTU.
4. Reconnect the connectors for the IPTU driver PCA (J7001) and the DC controller PCA (J130).
5. Replace the IPTU driver PCA.
top
Calibrating
Explanation:
The product is calibrating.
Recommended action:
No action is necessary.
top
Cancelling
Explanation:
The product is canceling a job.
Recommended action:
SAW Page 76 of 106
top
Card Slot Device Failure - To Clear Touch OK

Explanation:
The specified device failed.
Recommended action:
Touch OK to clear.
top
Card Slot file operation failed To clear touch OK

Explanation:
A PJL file system command was received that attempted to perform an illogical operation, such as
downloading a file to a non-existent directory.
Recommended action:
Touch OK to clear.
top
Card Slot is write protected To clear touch OK

Explanation:
The device is protected and no new files can be written to it.
Recommended action:
Touch OK to clear message.
top
Card Slot Not Initialized

Explanation:
The file system device must be initialized before it can be used.
Recommended action:
Initialize the device.
top
Cartridge Error – Replace Black Cartridge

Explanation:
Toner has settled in the black print cartridge and the auger cannot turn.
Recommended action:
Replace the black cartridge. After replacing the cartridge, turn the power off and then on to continue
top
Cartridge Error-Replace color cartridges Reinstall, then turn off and then on
Explanation:
The cyan, magenta, or yellow print cartridges are defective and need to be replaced.
Recommended action:
Replace the defective print cartridges and turn the product off and then on.
top
Checking engine
Explanation:
The product is checking the engine.
Recommended action:
top
Checking paper path

Explanation:
SAW Page 77 of 106
The engine is checking the rollers for possible paper jams.

Recommended action:
top
Chosen personality not available. To continue touch OK.

Explanation:
A print job requested a product language (personality) that is not available for this product. The job will not print
and will be cleared from memory.
Recommended action:
Print the job by using a printer driver for a different printer language, or add the requested language to the
product (if possible). To see a list of available personalities, print a configuration page.
top
Cleaning
Explanation:
The cleaning page is being processed.
Recommended action:
top
Cleaning disk <X>% complete Do not power off

Explanation:
A storage device is being sanitized or cleaned.
Recommended action:
Do not turn off the product. The product's functions are unavailable. The product will automatically restart when
finished.
top
Clearing activity log

Explanation:
The corresponding fax menu item has been triggered.
Recommended action:
top
Clearing all blocked numbers

Explanation:
The corresponding fax menu item has been triggered.
Recommended action:
top
Clearing event log

Explanation:
The event log is being cleared.
Recommended action:
top
Clearing paper path

Explanation:
The printer jammed or was turned on and paper was detected where it should not be. It is attempting to eject
these pages automatically.
SAW Page 78 of 106
Recommended action:
top
Close front door

Explanation:
The front door is open.
Recommended action:
Close the front door.
top
Close lower-right door

Explanation:
The lower-right door is open.
Recommended action:
Close the lower-right door.
top
Close output accessory bridge

Explanation:
The output accessory bridge is open.
Recommended action:
Close the output accessory bridge.
top
Close right door

Explanation:
A door on the right side of the product is open.
Recommended action:
1. Check the right-door-open-detection sensor by the sensor-monitor mode.
2. Check the sensor flag of the right door. Replace the right door unit if the sensor flag is damaged.
top
Close small front door

Explanation:
The small front door is open.
Recommended action:
Close the door.
top
Code CRC error

Explanation:
This message is displayed before the firmware is loaded at startup when an error occurs during a firmware
upgrade.
Recommended action:
Resend the upgrade.
top
Color RFU failed

Explanation:
This message is displayed before the firmware is loaded at startup when an error occurs during a firmware
upgrade.
Recommended action:
SAW Page 79 of 106
Resend the upgrade.

top
Conditioning image drum

Explanation:
This message is displayed when a new p-crg is inserted, or the printer comes out of power save. The image
drum goes through a rotation/charging cycle, approximately 2.5 minutes long. This does not add to the time to
get out of power save because it is done in parallel with the other processes.
Recommended action:
top
Connect output accessory

Explanation:
An accessory device, such as the booklet maker or the stapler/stacker, has not been connected.
Recommended action:
To continue with an output accessory, turn the power off, connect the output accessory, reconnect any loose
external accessory cables, and then power on. To continue without an output accessory, turn the power off,
remove the output accessory bridge, and then power on.
top
Cooling device
Explanation:
This product recently experienced a period of heavy usage. In order to maintain a supported operating
temperature, the product cycles through intervals of printing and pausing.
Recommended action:
top
Creating cleaning page

Explanation:
A two-step page is being processed after having been created. This message is also used for products with
duplexers that create and process the cleaning page in one step.
Recommended action:
top
Data received
Explanation:
The printer is waiting for the command to print the last page. The last page will print in a few moments.
Recommended action:
top
Deleting...
Explanation:
The printer is currently deleting a stored job.
Recommended action:
top
Disk spinning up
Explanation:
The EIO disk product in slot <X> is spinning up.
SAW Page 80 of 106
Recommended action:
top
Document feeder cover open

Explanation:
The document feeder cover is open.
Recommended action:
Close the document feeder cover. Follow the instructions in the onscreen dialog box.
top
Document feeder empty

Explanation:
The user pressed Start and there is no paper in the ADF or scanner.
Recommended action:
top

Explanation:
The document feeder experienced an error while picking media.
Recommended action:
Open the document feeder cover.
top

Explanation:
Recommended action:
If necessary, roll the green wheel to the left to advance the paper. Remove all paper found.
Lift the green tab to open the paper guide. Remove all paper found.
Close the paper guide. Close the document feeder cover.
top

Explanation:
Recommended action:
Reinsert the original pages into the document feeder. Align the paper guides with the edges of the paper.
To continue, press Start .
NOTE: If this jam occurs frequently, try scanning from the flatbed glass. Some paper types cause jams
in the document feeder. If the original document contains both Letter and Legal size pages, select
“Mixed Letter/Legal” as the original size.
top
Duplexing... do not grab paper

Explanation:
The product is printing a duplex job, and the paper is accessible.
Recommended action:
top
SAW Page 81 of 106
E-mail Gateway did not accept the job because the attachment was too large.
Explanation:
The scanned documents have exceeded the size limit of the server.
Recommended action:
Send the job again using a lower resolution, smaller file size setting, or fewer pages. Contact the network
administrator to enable sending the scanned documents by using multiple e-mails.
top
E-mail Gateway did not respond. Job failed.

Explanation:
A gateway exceeded the time-out value.
Recommended action:
Validate the SMTP IP address.
top
E-mail Gateway rejected the job because of the addressing information. Job failed.
Explanation:
One or more of the e-mail addresses is incorrect.
Recommended action:
Send the job again with the correct addresses.
top
EIO <X> Disk initializing

Explanation:
The EIO disk product in slot <X> is initializing.
Recommended action:
top
EIO <X> disk not functional

Explanation:
The EIO disk in slot <X> is not working correctly.
Recommended action:
Turn the product off. Remove the disk from the slot indicated, and replace it with a new disk. Turn the product
on.
top
EIO Device Failure - To Clear Touch OK

Explanation:
Recommended action:
Touch OK to clear.
top
EIO file operation failed To clear touch OK

Explanation:
A PJL file system command attempted to perform an illogical operation, such as downloading a file to a
directory that does not exist.
Recommended action:
Touch OK to clear.
top
EIO is write protected To clear touch OK
SAW Page 82 of 106
Explanation:
Recommended action:
Touch OK to clear message.
top
EIO Not initialized

Explanation:
Recommended action:
top
Entering internal application <X>

Explanation:
Recommended action:
top
Error
Explanation:
The directory or file is not readable.
Recommended action:
To activate a fax, complete the required fax settings available through Administration.
top
Error executing Digital Send job. Job failed.

Explanation:
A digital send job failed and cannot be delivered.
Recommended action:
Try to send the job again.
top
External device initializing

Explanation:
An external product is initializing.
Recommended action:
top
Fax is disabled ignoring call

Explanation:
The product received a call, but the fax feature was not configured with the required settings (country/region,
date/time, company name, fax number, etc.). The fax icon on the control panel is grayed out.
Recommended action:
Configure the fax with the required settings from the Administration menu on the control panel.
top
Flatbed cover open

Explanation:
The flatbed scanner cover is open.
Recommended action:
Close the flatbed cover.
top
SAW Page 83 of 106
Found SMTP gateway

Explanation:
The Found SMTP Gateway menu has been selected.
Recommended action:
No action is necessary
top
Gateways failed
Explanation:
The gateway configuration is incorrect.
Recommended action:
See document HP Color LaserJet CM6030 and CM6040 MFP Product Series - Solve network connectivity
problems for more information.
top
Gateways OK
Explanation:
The gateway configuration is correct.
Recommended action:
top
Genuine HP supplies installed

Explanation:
A new HP cartridge has been installed. This message appears for approximately 6 seconds before the printer
returns to the Ready state.
Recommended action:
top
HP Digital Sending: Delivery Error

Explanation:
A digital send job failed and cannot be delivered.
Recommended action:
Try to send the job again.
top
Incompatible fuser
Explanation:
The wrong fuser is installed. The product will not print, even though the fuser fits the product.
Recommended action:
Install the correct fuser.
top
Incompatible roller kit

Explanation:
The wrong roller kit is installed. The product will not print, even though the roller kit fits the product.
Recommended action:
Install the correct roller kit.
top
Incompatible supplies
Explanation:
SAW Page 84 of 106
Two or more incompatible supplies are installed. The product will not print, even though the supplies fit the
product.
Recommended action:
Install the correct supply.
top
Inflate Failure Send Full RFU on Port <X>

Explanation:
An error occurred during a firmware upgrade.
Recommended action:
Reinstall firmware.
top
Initializing permanent storage

Explanation:
Product is initializing permanent storage.
Recommended action:
top
Initializing scanner
Explanation:
The scanner is initializing.
Recommended action:
Wait until the scanner is Ready before proceeding to scan.
top
Install <color> cartridge

Explanation:
The print cartridge has been removed or has been installed incorrectly.
Recommended action:
Replace or reinstall the print cartridge correctly to continue printing.
top
Install <color> drum

Explanation:
An image drum is either not installed or not installed correctly. <Color> can be one or more of the following:
black, cyan, magenta, or yellow.
Recommended action:
Install the image drum or verify that the installed drum is fully seated.
top
Install fuser
Explanation:
The fuser is either not installed or not installed correctly.
Recommended action:
Install the fuser.
top
Install roller unit

Explanation:
The roller unit is either not installed or not installed correctly.
Recommended action:
SAW Page 85 of 106
Install the roller unit or make sure the installed roller unit is fully seated.
1. Open the right door and the transfer access panel.
2. Install the roller unit.
3. Close the transfer access panel and the right door.
top
Install supplies
Explanation:
At least two supplies are missing.
Recommended action:
Replace the missing supplies or make sure the installed supplies are fully seated.
top
Install transfer unit

Explanation:
The ITB is either not installed or not installed correctly.
Recommended action:
Replace the ITB.
top
Insufficient memory to load fonts/data <device> To continue touch OK

Explanation:
The product does not have enough memory to load the data (for example, fonts or macros) from the location
specified.
Recommended action:
Touch OK to continue without this information. If the message persists, add memory.
top
Internal Disk Device Failure - To Clear Touch OK

Explanation:
Recommended action:
top
Internal disk file operation failed To clear touch OK

Explanation:
A PJL file system command attempted to perform an illogical operation, such as downloading a file to a non-
existent directory.
Recommended action:
Touch OK to clear.
top
Internal Disk Initializing

Explanation:
The internal disk is initializing.
Recommended action:
top
Internal disk is write protected To clear touch OK

Explanation:
The product is protected and no new files can be written to it.
Recommended action:
SAW Page 86 of 106

top
Internal disk not found

Explanation:
Internal disk not found.
Recommended action:
top
Internal disk not functional

Explanation:
The internal disk is not functional.
Recommended action:
Copy and send is disabled. Turn the product off and then on.
top
Internal disk not initialized

Explanation:
The internal disk is not initialized.
Recommended action:
Initialize the disk.
top
Internal disk spinning up

Explanation:
The internal disk is spinning up its platter. It usually shows for approximately 15 seconds when the printer
comes out of power-save mode. Jobs can still print, but jobs that require disk access (i.e., stored jobs) must
wait.
Recommended action:
top

Explanation:
Media is jammed in the document feeder.
Recommended action:
Open the document feeder cover.
top

Explanation:
Paper is jammed in the document feeder.
Recommended action:
If necessary, roll the green wheel to the left to advance the paper. Remove all paper found. Lift the green tab to
open the paper guide. Remove all paper found. Close the paper guide. Close the document feeder cover.
top

Explanation:
Media is jammed in the document feeder.
Recommended action:
Reinsert the original pages into the document feeder. Align the paper guides with the edges of the paper. To
continue, press Start.
SAW Page 87 of 106
NOTE: If this jam occurs frequently, try scanning from the flatbed glass. Some paper types cause jams
in the document feeder. If the original document contains both letter- and legal-size pages, select
Mixed Letter/Legal as the original size.
top
Job is being saved to disk

Explanation:
Job is being saved.
Recommended action:
top
LED is on To continue, touch OK

Explanation:
This message appears when the LED is component tested.
Recommended action:
Touch OK to continue.
top
Load Tray 1 <type> <size>

Explanation:
The tray is empty or configured for a different size than the size requested.
Recommended action:
Follow the instructions in the onscreen dialog box.
top
Load Tray 1: [Type], [Size] To continue, touch OK

Explanation:
Tray 1 is empty.
Recommended action:
Load Tray 1 with the requested paper. Or, if paper is already in Tray 1, touch OK to
print. If paper is in another tray, remove the paper and insert it in Tray 1, and then touch
OK .
top
Load Tray <XX> <type> <size> To use another tray, touch OK

Explanation:
A cassette tray is empty, and there is another tray available.
Recommended action:
Load the tray with the requested paper or adjust the paper guides.
If another tray is available, touch OK to select.
top
Load Tray <XX>: [type], [size]

Explanation:
A cassette tray is empty, and there is no other tray available.
Recommended action:
Load the tray with the requested paper or adjust the paper guides.
top
Loading program <XX> Do not power off

Explanation:
Programs and fonts are being loaded into the printer’s file system.
SAW Page 88 of 106
Recommended action:
top
Manually feed <type> <size>

Explanation:
The specified job requires manual feed from Tray 1.
Recommended action:
Load the requested media into Tray 1.
Touch OK to use paper in another
tray.
top
Manually feed output stack Then touch OK to print second sides

Explanation:
The first side of a manual duplex job printed and the product is waiting for the user to insert the output stack to
complete the second side. For the normal Manually Feed message, printing continues automatically when
the paper is reinserted. With this message, printing stops until the user touches the OK button, which allows
time for straightening the output stack.
Recommended action:
The even-numbered pages of the two-sided document have printed. Follow the next steps to print the odd-
numbered pages.
1. Maintaining the same orientation, remove the document from the output bin. Do not discard blank
pages.
2. Flip the document over so it is face up.
3. Load Tray 1 with the face-up document.
4. To continue printing, touch OK .
top
Manually Feed: [Type], [Size] To continue, touch OK

Explanation:
A job has specified manual feed, and Tray 1 is loaded.
Recommended action:
Touch OK to resume printing.
top
Manually Feed: [Type], [Size] To use another tray, touch OK

Explanation:
The job specified manual feed, the MP-tray is empty, and there is another tray available to use.
Recommended action:
Touch OK to switch to another tray and resume printing.
top
Moving solenoid To exit press STOP

Explanation:
The solenoid and a motor are moving as part of a component test.
Recommended action:
top
No job to cancel
Explanation:
This message appears when the Stop button is pressed.
Recommended action:
SAW Page 89 of 106
top
Non-HP supply installed

Explanation:
A refilled color or a cloned color/mono cartridge was installed, and the printer previously used all genuine HP
supplies. Or, an unauthorized cartridge was installed, and the printer previously used all genuine supplies.
Recommended action:
Install a genuine HP cartridge, or touch OK to override the condition.
top
Non-HP supply in use

Explanation:
This message appears when the override button is pressed (on the non-HP supply installed error).
Recommended action:
top
Order <color> Cartridge

Explanation:
The identified print cartridge is nearing the end of its useful life. The product is ready and will continue for the
estimated number of pages indicated. Estimated pages remaining is based upon the historical page coverage
of this product.
Printing will continue until a supply needs to be replaced.
Recommended action:
Order a replacement print cartridge.
top
Order <color> drum

Explanation:
The <color> image drum has reached the low threshold.
Recommended action:
Order a replacement image drum. Approximate pages remaining will vary depending on the types of
documents printed.
top
Order Fuser Kit

Explanation:
The fuser is near the end of life. The product is ready and will continue for the estimated number of pages
indicated. Printing will continue until a supply needs to be replaced.
Recommended action:
Order a replacement fuser kit.
top
Order roller kit-Less than XXXX pages

Explanation:
The roller kit is low due to rotations.
Recommended action:
Order a replacement roller kit.
top
Order staple cartridge

Explanation:
The staple cartridge needs to be replaced.
Recommended action:
SAW Page 90 of 106
Replace the staple cartridge.

top
Order Supplies
Explanation:
One or more supplies need to be replaced.
Recommended action:
Replace the supply.
top
Order Transfer Kit

Explanation:
The transfer kit is near the end of life. Printing can continue.
Recommended action:
Order a replacement transfer kit.
top
Order transfer kit

Explanation:
The transfer kit is low.
Recommended action:
Order a replacement transfer kit.
top
Order transfer kit Less than XXXX pages

Explanation:
The number of pages remaining for this supply has reached the low threshold. Printing can continue.
Recommended action:
Order a replacement transfer kit. Approximate pages remaining will vary depending on the types of documents
printed.
top
Output accessory bridge attached To continue turn power off and then on
Explanation:
The output accessory bridge (IPTU) has been attached while the power is on. To continue, turn the product off
and then on.
Recommended action:
This problem affects printing, but some scan functions might still be available.
top
Output accessory bridge disconnected

Explanation:
The output accessory bridge (IPTU) connection has been interrupted.
Recommended action:
1. Verify that the output accessory bridge is connected properly.
2. Reattach the output accessory.
3. Reconnect any loose external product cables.
4. To continue without the output accessory bridge, turn the product off, attach the standard output tray,
and then turn the product on.
top
Output accessory bridge failure Turn off, verify connection, then turn on
Explanation:
Recommended action:
SAW Page 91 of 106
1. Turn the power off.

2. Verify that the output accessory bridge is connected properly.
3. Turn the power on.
To continue without the output accessory bridge, turn the product off, attach the standard output tray, and then
turn the product on.
top
Output paper path open

Explanation:
The paper path between the product and the output device is open and must be closed before printing can
continue.
Recommended action:
1. If you have a 3-bin mailbox installed, make sure the jam-access door is closed.
2. If you have a stapler/stacker installed, make sure the staple cartridge is snapped into position and that
the staple-cartridge door is closed.
top
Performing Color Band Test

Explanation:
The color-band test is being performed.
Recommended action:
top
Performing paper path test Press stop to cancel

Explanation:
The product is performing a paper-path test.
Recommended action:
top
Performing upgrade <Device>

Explanation:
The product is performing a product upgrade.
Recommended action:
Do not turn the product off or press any buttons. The product will automatically restart when the upgrade is
finished.
top
Please wait
Explanation:
The product is going offline.
Recommended action:
top
Printing
Explanation:
The page is being printed.
Recommended action:
top
Printing CMYK Samples

Explanation:
SAW Page 92 of 106
The CMYK-samples page is being generated. The product will return to the ready state when the page is
complete.
Recommended action:
top
Printing Color Usage Log

Explanation:
The color-usage-log page is being generated. The printer will return to the ready state when the page is
complete.
Recommended action:
top
Printing configuration
Explanation:
The product is generating the internal configuration page.
Recommended action:
top
Printing Demo Page

Explanation:
The demo page is being generated. The product will return to the ready state when the page is complete.
Recommended action:
top
Printing Diagnostics Page

Explanation:
The diagnostics page is being generated. The product will return to the ready state when the page is complete.
Recommended action:
top
Printing event log

Explanation:
The event log page is being generated.
Recommended action:
top
Printing file directory

Explanation:
The product is generating the file directory page.
Recommended action:
top
Printing font list

Explanation:
The product is generating the font list.
Recommended action:
SAW Page 93 of 106
top
Printing menu map

Explanation:
The product is generating the menu map.
Recommended action:
top
Printing mopy status

Explanation:
The product is generating the mopy status report.
Recommended action:
top
Printing PQ Troubleshooting
Explanation:
The print-quality troubleshooting test is being generated. The product will return to the ready state when the
test completes.
Recommended action:
top
Printing registration page

Explanation:
The product is generating the registration page.
Recommended action:
top
Printing RGB Samples

Explanation:
The print-quality troubleshooting test is being generated. The product will return to the ready state when the
test completes.
Recommended action:
top
Printing stopped To continue, touch OK

Explanation:
A Print/Stop test is running.
Recommended action:
top
Printing supplies status

Explanation:
The product is generating the supplies status page.
Recommended action:
top
Printing usage page
SAW Page 94 of 106
Explanation:
The product is generating the usage page.
Recommended action:
top
Processing copy <X> of <Y>...

Explanation:
The product is currently processing or printing collated copies.
Recommended action:
top
Processing digital send job

Explanation:
The product is processing a digital send job.
Recommended action:
top
Processing duplex job

Explanation:
The product is processing a duplex job.
Recommended action:
top
Processing from tray <X>

Explanation:
The product is processing a job. The <X> stands for the chosen paper tray.
Recommended action:
top
Processing-intermittent mode
Explanation:
The internal temperature of the product is too hot, and the product is processing a job(s).
Recommended action:
top
Processing. .
Explanation:
The product is processing the current job but has not begun to pick up pages yet.
Recommended action:
top
RAM Disk Device Failure - To Clear Touch OK

Explanation:
Recommended action:
SAW Page 95 of 106

top
RAM Disk file operation failed To clear touch OK

Explanation:
Recommended action:
top
RAM Disk is write protected To clear touch OK

Explanation:
Recommended action:
top
RAM disk not initialized

Explanation:
Recommended action:
top
Ready
Explanation:
The product is online and ready to receive data.
Recommended action:
top
Reattach output bin

Explanation:
The standard output bin was detached when the product was turned on, or the cable on the stapler/stacker or
the 3-bin mailbox is not connected to the product.
Recommended action:
Turn the product off. If you are using the stapler/stacker or the booklet maker, verify that the cable is connected
to the product. Reattach the output bin, and then turn the product on. Observe the LEDs on the output
accessory. If the LEDs are flashing or amber, use the LED diagnostics to troubleshoot further.
top
Receiving upgrade
Explanation:
The product is receiving a firmware update.
Recommended action:
top
Reinstall Output Device

Explanation:
The output device is not attached.
Recommended action:
Make sure the output accessory is installed.
SAW Page 96 of 106
top
Remove all image drums

Explanation:
The belt is being component tested.
Recommended action:
Open the front door and remove all image drums.
top
Remove All Print Cartridges

Explanation:
The product is executing a component test and the component selected is belt only.
Recommended action:
Remove all print cartridges.
top
Remove and Shake <color> Cartridge

Explanation:
Toner has settled in at least one print cartridge and the auger cannot turn.
If the error persists, it may turn into a 10.91.00 (black) or 10.91.99 (cyan, magenta, yellow).
Recommended action:
If the black cartridge is indicated:
1. Remove the black print cartridge and inspect for damage or jammed auger. See document c01442529
for more details on this procedure.
2. Remove the image drum and inspect the seal around the hole at the top of the image drum, where toner
feeds into the drum from the print cartridge. The seal may be bent or damaged, blocking toner from
feeding into the image drum. If the seal damaged, replace the image drum. Image drums with lot codes
later than 8B27 have been counter measured for this defect.
3. Replace the black toner feed motor, M16.
If the cyan, magenta, or yellow cartridge is indicated:
1. Remove the color print cartridges and inspect them for damage or jammed augers. See document
c01442529 for more details on this procedure.
2. Remove the image drums and inspect the seal around the hole at the top of the image drum, where
toner feeds into the drum from the print cartridge. The seal may be bent or damaged, blocking toner
from feeding into the image drum. If the seal damaged, replace the image drum. Image drums with lot
codes later than 8B27 have been counter measured for this defect.
3. Replace the cyan, magenta, and yellow toner feed motor, M17.
top
Remove at least one image drum

Explanation:
The drum motor is being component tested.
Recommended action:
Open the front door and remove at least one image drum. Close the front door. Press Stop to stop the test.
top
Remove At Least One Print Cartridge

Explanation:
The product is executing a disable-cartridge check or component test and the component selected is the
cartridge motor.
Recommended action:
Remove one print cartridge.
top
Remove duplex support

Explanation:
SAW Page 97 of 106
Printing is stopped until the duplex support is removed from the paper tray.
Recommended action:
Remove the duplex paper support. This part is needed when an output accessory and IPTU are not used.
top
Remove or install cartridge/drum pairs

Explanation:
The print cartridge and the image drum must be installed or removed to proceed.
Recommended action:
Press the Stop button to stop the test.
top
Replace <color> Cartridge

Explanation:
The identified print cartridge has reached the end of life. Printing can continue.
Recommended action:
Replace the specified print cartridge.
top
Replace <color> cartridge - To continue, touch “OK”

Explanation:
A print cartridge has reached the low threshold, and the Replace Supplies menu is set to stop at low.
Recommended action:
Order a replacement print cartridge. Touch OK to continue printing.
top
Replace <color> drum

Explanation:
The number of pages remaining for this supply has reached the low threshold.
Recommended action:
Replace the image drum.
top
Replace <color> Drum – To Continue, Touch “OK”

Explanation:
The number of pages remaining for this supply has reached the low threshold.
Recommended action:
Replace the image drum.
top
Replace DIMM <X> MEM test failure

Explanation:
The listed DIMM is not functioning properly and must be replaced.
Recommended action:
Replace the DIMM.
top
Replace document feeder kit

Explanation:
This warning message appears one month before the end of life when the maintenance interval has been
reached.
Recommended action:
Follow instructions included with the document feeder kit to install.
SAW Page 98 of 106
top
Replace fuser kit

Explanation:
The fuser kit has reached the low threshold.
Recommended action:
Replace the fuser.
If the fuser is replaced and the message does not clear (220-volt fuser kit, product number CB458A), refer to
document c02171138 HP Color LaserJet CP6015, CM6030 and CM6040 MFP Product Series - Replace Fuser
Kit Message will not Clear .
top
Replace fuser kit To continue, touch “OK”

Explanation:
The fuser is nearing the end of its useful life. Printing can continue.
Recommended action:
Replace the fuser kit.
top
Replace roller kit

Explanation:
The roller kit has reached the low threshold.
Recommended action:
Replace the roller kit.
top
Replace Supplies - Override in Use

Explanation:
The product is set to continue printing even though a supply has reached the end of life.
CAUTION: Using the override mode can result in unsatisfactory print quality. HP recommends
replacing the supply when this message appears. The HP Supplies Premium Protection
Warranty coverage ends when a supply is used in override mode.
Recommended action:
top
Replace Supplies - Override in use

Explanation:
The product is set to continue printing even though a print cartridge has reached the end of life.
Recommended action:
1. From the control-panel Home screen, touch Supplies Status .
2. Touch the Supplies tab to see which supplies are out.
3. Replace the necessary print cartridge.
top
Replace Supplies - Using black

Explanation:
A color supply (or supplies) has reached the out condition and the Color Supply Out menu item is set to
Autocontinue black .
Recommended action:
No user input is required for printing to continue. Printing continues in black.
top
Replace transfer kit
SAW Page 99 of 106
Explanation:
The supply has reached the end of life. Printing can continue.
Recommended action:
Replace transfer kit.
top
Replace transfer kit To continue, touch “OK”

Explanation:
The transfer kit is at the end of life. Printing can continue, but print quality might be reduced.
Recommended action:
The product is set to stop printing when a supply needs to be ordered. To continue printing, touch OK .
top
Request Accepted Please Wait

Explanation:
This message appears when a request to print an internal page is accepted but cannot print.
Recommended action:
Wait for the internal page to print.
top
Resend external accessory firmware

Explanation:
An external accessory requires a firmware upgrade. Printing can continue, but jams may occur if the job uses
the external accessory.
Recommended action:
Perform a firmware upgrade.
top
Resend upgrade
Explanation:
A firmware upgrade did not complete successfully.
Recommended action:
Upgrade the firmware again.
top
Resetting Media Sensor Calibration

Explanation:
This message appears after the user touches Media Sensor Calibration in the Service menu and
then touches the Calibrate button.
Recommended action:
top
Restoring factory settings

Explanation:
A Restore Factory Settings printer reset is being performed.
Recommended action:
top
Restoring…
Explanation:
A Restore Last Saved State , Restore Print Modes , Restore Optimization , or Restore
SAW Page 100 of 106
Color Values operation is being performed.

Recommended action:
top
Restricted from printing in color

Explanation:
The print job is being forced to print in black either because the printer is set to print only in black or because
the user ID and application ID do not have color printing permissions.
Recommended action:
top
RFU load error

Explanation:
An error occurred during a firmware upgrade.
Recommended action:
Upgrade the firmware again.
top
ROM Disk Device Failure - To Clear Touch OK

Explanation:
Recommended action:
Touch OK to clear.
top
ROM Disk file operation failed To clear touch OK

Explanation:
Recommended action:
top
ROM Disk is write protected To clear touch OK

Explanation:
Recommended action:
top
ROM Disk Not Initialized

Explanation:
Recommended action:
top
Rotating <color> Motor

Explanation:
A component test is in progress; the component selected is the <color> cartridge motor.
Recommended action:
SAW Page 101 of 106
Press Stop to stop the test.

top
Rotating Motor - To exit press STOP

Explanation:
The product is executing a component test and the component selected is a motor.
Recommended action:
Press Stop to stop the test.
top
Sanitizing Disk <X>% Complete Do not power off

Explanation:
The hard disk is being cleaned.
Recommended action:
Contact the network administrator.
top
Scan Failure Press 'Start' to rescan

Explanation:
The scan was unsuccessful and the document needs to be scanned again.
Recommended action:
If necessary, reposition the document to scan again, and then press Start .
top
Scanning...page <X>
Explanation:
The product is scanning a job in the ADF.
Recommended action:
top
Scanning...page from glass

Explanation:
The product is scanning from the glass.
Recommended action:
top
Searching... please wait

Explanation:
The product is searching.
Recommended action:
top
Send complete
Explanation:
The send process is complete.
Recommended action:
top
Sending digital send job
SAW Page 102 of 106
Explanation:
The product is sending a digital job.
Recommended action:
top
Sending to external destinations

Explanation:
Recommended action:
top
Size mismatch in tray XX

Explanation:
The media in the listed tray does not match the size specified for that tray.
Recommended action:
Load the correct media.
top
Sleep mode on
Explanation:
The product is in sleep mode.
Recommended action:
top
SMTP Gateways OK
Explanation:
The status of the SMTP gateways is normal.
Recommended action:
top
Testing Please wait

Explanation:
The product is temporarily unavailable.
Recommended action:
top
To return to ready press STOP

Explanation:
The product is paused, and there are no error messages pending at the display.
Recommended action:
top
Too Many Pages In Job To Staple

Explanation:
The maximum number of sheets the stapler can staple is 30.
Recommended action:
Manually staple print jobs that have more than 30 pages.
SAW Page 103 of 106
top
Total images: <X>

Explanation:
Recommended action:
top
Transfer access sensor error

Explanation:
This error affects printing, but some scan functions are still available.
Recommended action:
Open the right door. Close all access panels. Close the right door. Touch Hide to remove this message
and use other features.
top
Tray <X>: [Type], [Size]

Explanation:
The tray is closed if the Size/Type Prompt menu is set to Display.
Recommended action:
top
Tray <XX> empty: [type], [size]

Explanation:
The specified tray is empty and needs to be loaded, but the current job does not need this tray to print.
Recommended action:
Load the tray.
top
Tray <XX> open

Explanation:
The specified tray is open or not closed completely; the tray is not required to print and is not blocking the
paper path of a tray required for printing.
Recommended action:
Close the tray.
top
Type Mismatch In Tray <XX>

Explanation:
The specified tray contains a media type that does not match the configured type.
Recommended action:
The specified tray will not be used until this condition is addressed. Printing can continue from other trays.
top
Unable to connect
Explanation:
Recommended action:
To temporarily hide this message in order to fax or send to e-mail, touch Hide .
top
Unable To Copy
Explanation:
The product was unable to copy the document.
SAW Page 104 of 106
Recommended action:
To temporarily hide this message in order to fax or send to e-mail, touch Ignore .
top
Unable to mopy job

Explanation:
Because of a memory, disk, or configuration problem, a mopy job cannot be mopied. Only one copy will be
produced.
Recommended action:
top
Unable To Send
Explanation:
Recommended action:
To temporarily hide this message in order to fax or send to e-mail, touch Ignore .
top
Unable to send Fax. Please check fax configuration.

Explanation:
The product was unable to send the fax.
Recommended action:
Contact the network administrator.
top
Unauthorized supply in use

Explanation:
The product is using a non-HP supply.
Recommended action:
Any printer repair required as a result of using non-HP or unauthorized supplies is not covered under warranty.
HP cannot ensure the accuracy or the availability of certain features.
top
Unsupported data on [FS] DIMM in slot

Explanation:
The data on the DIMM is not supported.
Recommended action:
The DIMM may need to be replaced. Turn off the product before removing it. To clear this warning, touch OK .
top
Unsupported USB accessory detected

Explanation:
The USB accessory is not recognized and cannot be used by this product.
Recommended action:
Remove the USB accessory. To clear this message, touch OK .
top
Upgrade complete To continue, turn off and then on

Explanation: Upgrade
complete.
Recommended action:
top
USB Device Failure - To Clear Touch OK
SAW Page 105 of 106
Explanation:
Recommended action:
Touch OK to clear.
top
USB file operation failed To clear touch OK

Explanation:
Recommended action:
top
USB is write protected To clear touch OK

Explanation:
Recommended action:
top
USB needs too much power

Explanation:
Power requirements for the USB accessory attached to this product are beyond supported limits.
Recommended action:
Detach the accessory, and then turn the product off and then on. Try a similar accessory that has its own
power supply or requires less power.
top
USB Not Initialized

Explanation:
Recommended action:
top
USB storage <X> is initializing

Explanation:
The designated USB storage unit is initializing.
Recommended action:
top
USB storage <X> is not functional

Explanation:
A parameter in the USB storage is not working correctly.
Recommended action:
Turn the product off. Disconnect the USB storage accessory, and replace with a new USB storage accessory.
top
USB storage <X> removed

Explanation:
A USB storage accessory has been disconnected since the product was turned on.
SAW Page 106 of 106
Recommended action:
To continue using the USB accessory, turn the product off and reconnect it. Turn the product off and then on to
clear the message.
top
Wait for printer to reinitialize

Explanation:
The user changed the RAMDISK settings before the printer automatically reboots.
Recommended action:
top
Waiting for tray <XX> to lift

Explanation:
The tray number specified by <XX> is in the process of lifting the paper to the top of the tray for proper feeding.
Recommended action:
top
Warming up
Explanation:
The product is coming out of sleep-delay mode. Printing will continue once the product completely warms up.
Recommended action:
top
Warming up scanner
Explanation:
The scanner is warming up.
Recommended action:
top
Windows login required to use this feature

Explanation:
A Windows login is required.
Recommended action:
Enter a Windows login.
top
top

HP Color Laserjet Cm6030 and Cm6040 MFP Product Series - Control Panel Messages (Updated)

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HP Color Laserjet Cm6030 and Cm6040 MFP Product Series - Control Panel Messages (Updated)

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SAW Page 1 of 106

HP Color LaserJet CM6030 and CM6040 MFP Product Series -

Clearing all blocked numbers

HP Digital Sending: Delivery Error

Order Fuser Kit

Scanning...page from glass

<Binname> Full Remove all paper from bin

10.70.YY / 10.80.YY / 10.88.YY / 10.89.YY

 If the error persists, replace the IPTU. See IPTU .

NOTE: The grounding-frame assembly is in the up position when the finisher is

13.2F and 13.2G

13.JJ.NT - Fuser area jam

1. Open the right door.

13.JJ.NT - Fuser wrap jam

13.JJ.NT - Jam inside lower-right door

13.JJ.NT - Transfer and fuser jam

1. Open the right door.

13.JJ.NT - Transfer area jam

13.JJ.NT – Jam inside right door

13.JJ.NT- Jam below control panel

20 INSUFFICIENT MEMORY To continue touch OK

22 - USB I/O buffer overflow To continue touch OK

22 EMBEDDED I/O BUFFER OVERFLOW To continue touch OK

Paper in the ADF is jammed.

troubleshooting this problem.

5. Has the customer seen a 30.1.41 error on the device?

4. If the lamp DOES turn on and then off:

40 Embedded I/O Bad Transmission To continue touch OK

Error Issue Root Cause Solution

tries to wake up quickly Schedule so the machine is

49.4C01 A 49.4C01 error may occur Update the firmware to

5. Has the customer seen a 30.1.41 error on the device?

Paper Size ADF Orientation Default Originals Page Size Result

Long-Edge A5 is not supported from the ADF.

The fuser experienced a low-temperature error.

Density sensor abnormality.

1. Replace the Color-plane-registration (CPR) sensory assembly.

1. Perform a Full Calibration.

The scanner fan or control panel fan has failed.

The primary-transfer-roller disengagement motor experienced an error.

4. Reconnect the finisher to the printer.

4. Reconnect the finisher to the printer.

Figure 1: Top Output Bin “curl under”

Figure 3: Possible cause for 66.12.31 error message

 Check sensor PI4 and sensor PI21 for damage.

NOTE: The motor-mount assembly includes the paper-pushing-plate motor M8.

 Saddle-stitcher controller PCA

 If the error continues, check the following items:

 If the error continues, check the following items:

Authentication required to use this feature

Bad duplexer connection To continue turn off then on

Bad optional tray connection

Card Slot Device Failure - To Clear Touch OK

Card Slot file operation failed To clear touch OK

Card Slot is write protected To clear touch OK

Card Slot Not Initialized

Cartridge Error – Replace Black Cartridge

Checking paper path

The engine is checking the rollers for possible paper jams.

Chosen personality not available. To continue touch OK.

Cleaning disk <X>% complete Do not power off

Clearing activity log

Clearing all blocked numbers