Professional Documents
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LAZADA PHILIPPINES
Respondent
x - x
DECISION
PARTIES
1
Complainant’s supplemental Position Paper reads: “We seek the maximum penalties on each
and every infraction that Lazada has caused in violation of R.A. 7394 otherwise known as the
Consumer Act of the Philippines”
2
as indicated on the Formal Complaint
record at 23rd floor, Seven/Neo Building, 5th Ave., Bonifacio Global City,
Taguig and electronically at j.nabong@lazada.com.ph
THE ANTECEDENTS
3
Annex A of the Complainant’s Position Paper shows that the two items based on the
screenshots were:
a. Samsung RS542NCAESL 19 cu. ft. side by side digital inverter refrigerator in the amount
of Fifteen Thousand Six Hundred and Ninety-Nine Pesos (Php. 15,699)
b. LG 2HP Dual-Cool Split Type Aircon Inverter HSN09ISS in the amount of Sixteen
Thousand Two Hundred and Ninety-Nine Pesos (Php. 16,299)
4
attached is the screenshot of the chat, Annex B of the Complainant’s Position Paper
5
Annex C, supra shows the respective receipts evidencing the payment made by the
Complainant
6
Par. 1.20 of Position Paper, Complainant
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
Lazada representative.
Gagarin then told the Complainant that they may re-order the
same item again this time with a different seller, named
“ROBINSONS(Home Appliances)” to which the Complainant again,
made the same order but clarified that it shall this time, be paid via
‘cash on delivery’.
7
“Gagarin” for brevity
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
RESPONDENT LAZADA’S
CONTENTION
8
Par.4, Respondent’s Position Paper
9
Par 8, ibid
10
Par. 12, ibid
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
orders.
ISSUE
RULING
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
This Office however cannot brush aside the fact that the sending
of the purported ‘bar codes’ and instructions which facilitated the
fraudulent transaction was made possible through and within the
Lazada Application 11
11
Annex B, Complainant’s Position Paper
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
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DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
Page 8 of 9
DECISION
ARTEMIO CUSI and STEPHANIE MULLINS-CUSI vs. LAZADA PHILIPPINES
CC 2021-197
Adjudication Officer
TO:
LAZADA PHILIPPINES
C/O: Jeric Alvin Cruz
Respondent
23rd floor, Net Park Building, 5th Avenue, Bonifacio Global City, Taguig
j.nabong@lazada.com.ph
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