Southwestern University – PHINMA

Master’s in Public Administration

Module 1

Organization and Management (MPAd2)

Human Relations Theory

Submitted by: Juvan M. Obial, RMT

Submitted to: P/SUPT Delia Reynoso, PNP (Ret), DPA

Professor
Theory Development Report

1.1 Human Relations Theory

In the 1920s, Elton Mayo, considered by many as the founder of Human

Relations Theory, an Australian-born psychologist and organizational theorist,

began his research on the behavior of people in groups and how it affects

individuals in the workplace, known as the Hawthorne studies. His focus was on

changing working conditions like lighting, break times and the length of the

workday. Every change he tested was met with an improvement in performance.

The human relations management theory is a researched belief that

people desire to be part of a supportive team that facilitates development and

growth. Therefore, if employees receive special attention and are encouraged to

participate, they perceive their work as having significance and are motivated to

be more productive, resulting in high-quality work.

1.2 Human Relations Theory

Department of Health or the overall health care system are facing extreme

pressure to reduce costs, become more productive, and create improvements in

the quality of service. The healthcare delivery system is one of the vital

components of the government’s plans and programs for public welfare. The

management of healthcare is very challenging; reforms are needed through a

comprehensive overhaul of the entire delivery system, and the careful

consideration of all pros and cons of developments in the concerned public

healthcare areas.

The Department of Health applies or sees the importance of human

relations in ensuring that health care delivery is effectively carried out. This would

ensure that tasks are carried out in the best way possible to achieve

organizational goals and that appropriate resources, especially human resources

are adequate to support the health facility.

Human resources for health, consisting of clinical and non-clinical staff,

are the most important assets of health systems. The performance of a health

organization depends on the knowledge, skills and motivation of individuals. It is

therefore important for employers to provide suitable working conditions to

ensure that the performance of employees meet the desired standards. Health

care is labor-intensive, making human resources one of the most important

inputs in health care delivery.

Human Resource Support

Besides hiring employees, maintaining records and conduct benefit

analysis which are mostly operational responsibilities, HR provides less

quantitative functions: It exists to help employees thrive. After all, employees are

the single biggest asset to any organization. It follows, then, that protecting their

well-being is of utmost importance.

Providing career growth

- HR can provide career paths to help guide each employee to a long future

within the company. HR can then check in periodically to further guide

employees on their career paths. 

Offering continuing education

- HR can help determine which classes and training programs would be

best for an employee on his or her designated career path. HR can also

work with managers to ensure that the employee’s work schedule is

flexible enough to allow the employee to attend classes.

Training and supporting managers

- Managers and leaders aren’t born. They’re created. HR can help provide

management guidance to managers, making sure that department and

teams are as healthy and functional as possible. This may include

periodically sending managers to formal trainings and retreats.

Supporting health and wellness

- It’s important to remember that employees are people. They’ll need help

weathering mental illness, health issues, debt, pregnancies, adoption, and

myriad other life occurrences. HR can help support employees through

any of these and other circumstances.

Internal Communication

The importance of feedback in the workplace is hard to overestimate:

sharing information on what can and needs to be improved helps optimized work

process and get things done in less time.

Feedback is of great help in leadership and communication: it creates a

clear picture and increases transparency.

Some of the challenges that are met during work which pertains

specifically for individual human relations. Are the improvement for good

relationship skills towards co-workers.

Communication

Good communication skills are the basis for any relationship. Without the ability

to communicate well, we often become confused and things get distorted. Skilled

communicators are trusted and they effectively convey a thought or need.

A good communicator can reach all levels of an organization from peers to

management. They will excel in both email and in-person conversations. The key
to good communicating is also strong listening skills. It's important to hear what

people are saying to you.

Empathy

Empathy is one of the most celebrated soft skills these days. To be

empathetic means that you're able to understand the opinions and biases of

others as well as how their own history or position may influence their thoughts

and reactions. This can help you in areas like marketing and relationships, in

general.

Being empathetic means you suspend judgment and concentrate on

understanding someone else's perspective. It can be very powerful in

establishing relationships as well as persuading others. For instance, it's helpful

to understand their influences before you design a campaign enticing them to do

what you're asking.

Self-awareness

Self-awareness is understanding the biases and challenges you may have

in your own life. Our experiences often define our attitudes and being self-aware

means, you realize and understand these things, giving you the ability to move

beyond them.

Growth mindset

This buzz phrase is often used in reference to innovation in business but a

growth mindset can also be applied to the way you view personal development.

Claiming someone has a growth mindset means they aren't satisfied with the
status quo. For example, someone with a growth mindset will be focused on

becoming a better person and increasing their knowledge personally and

professionally. Many employers hire people who can exemplify a growth mindset

because that means the candidate is generally more willing to change than

someone who does not embrace growth.

1.3 Human Relations Theory

 Receiving feedback. Ask for feedback to understand what areas offer the

largest potential for improvement. Organizations that use 360-degree

insights into professional growth can help an employee see potential areas

of improvement from all levels.

 Incorporate constructive criticism. Incorporate the learning opportunities

and constructive criticism you received from the feedback. Look for

patterns and areas of improvement. If one person provides a suggestion

for improvement, there may be a personal bias behind the comment. But if

their comment is echoed by several sources, it's likely a good area to work

on.

 Create a plan. Brainstorm ideas with your manager, mentor or friend about

how you can act on suggestions. You are more likely to change your

behavior and become better in the suggested area if you plot a course of

action on how you will do that. For instance, wanting to become a better

listener is only the beginning of making it happen. You must create a plan

on how you will no longer spend conversations thinking about what you will
 say next. Instead, pay attention to what the other person is saying until it is

your time to speak. Then instead of adding your opinion or experience, ask

them for further clarification or explanation of what they are saying. It will

help you be a better listener and will make them feel more valued because

you are taking an interest in what they're saying.

 Practice. If you want to become better at a particular human skill, you must

try it more than once to excel at it. Build a habit of your new practice in

order to become successful at it. This means incorporating the human skill

in all aspects of your life personally and professionally. For example, being

a good listener in your personal life but not your professional one will not

help you fully master the skill. You need repetition, practice and

reinforcement to do that. Try a volunteer opportunity for additional practice.

For instance, if you want to be a better listener, volunteering at a nursing

home creates the perfect opportunity to try your new skill.

 H- Have self confidence.

 U- Understand the view point of others.

 M- Make yourself friend of all.

 A- Admit it if you are wrong.

 N- Never make promises you cannot keep.

 R- Respect and courtesy are important.

 E- Explain thoroughly.

 L- Look, Listen & Learn (L3).

 A- Avoid argument.
 T- Try to be sociable & aproachable.

 I- Insist on selfless service to your community.

 O- Others first, self last.

 N- Never criticize in public.

 S- Stress on positive always.