New Stage 6

Agenda
What is intelligence ?
What is intelligence ?
Agenda
What is EI ?

• Emotional intelligence is the ability to understand

one’s emotional make-up and the emotional make-up
of others and to use insight from this knowledge to
effectively manage and regulate one’s own emotions to
make good decisions and to act effectively.
Agenda
Two main Areas of EI

• Self Awareness
Personal • Self Management
competence

• Social Awareness
Social • Relationship
competence Management
Agenda
1-The Personal Competence
Self- Self-
Awareness Management

Emotional self
Emotional control
self-
awareness

Transparency

Accurate self
assessment
Adaptability

Self Achievement
confidence orientation

Initiative

Optimism
1-The Personal Competence
Self-
Awareness
Knowing
one’s internal
Emotional states, prefere
self- nces, resourc
awareness
es and
intuition
Accurate
self
assessment

Self
confidence
1-Self Competence cont.
• 1.1- Self Awareness
– Emotional self-Awareness:
o Recognizing one’s emotions and their effect
1-Self Competence cont.
• 1.1- Self Awareness
– Accurate self assessment :
o Knowing one’s strength and Limits

Howard Gardner:
we spend far too much time trying
remedy our weaknesses rather than
building our strengths

Knowing one’s weaknesses and

strengths = strength
1-Self Competence cont.
• 1.1- Self Awareness
– Self confidence :
o A strong sense of one’s self worth and
Capability

Albert Bandura
Stanford Professor has done
decades of research into “self
efficacy”
Confidence determines
Choices, Effort, Perseverance, an
d resilience
1-The Personal Competence
Self-
Management

Emotional self
control

Transparency Managing one’s

internal
Adaptability
states, impulses and
resources
Achievement
orientation

Initiative

Optimism
1-Self Competence cont.
• 1.2- Self Management
– Emotional self-Control:
o Keeping disruptive Emotions and Impulses
in check

The Marshmallow Test

1-Self Competence cont.
• 1.2- Self Management
– Transparency:
o Maintaining integrity .

Andrew Grove:
Taking responsibility can be
really hard.
CEO of Intel during 1994
Pentium flow crisis, The
company was “in denial” at
first until he took personal
responsibility , then the
company started change!
1-Self Competence cont.
• 1.2- Self Management
– Adaptability
o Flexibility in Handling change

Carly Fiorina
It's not the strongest of
the species who survive
nor the most
intelligent, but those who
are most adaptive to
change #Darwin
1-Self Competence cont.
• 1.2- Self Management
– Achievement Drive
o Set challenging goals and take calculated risks
1-Self Competence cont.
• 1.2- Self Management
– Initiative
o Readiness to act upon opportunity

Bill Gates:
Unlike some students I
loved college. However, I
felt the window of
opportunity to start a
software company might not
open again .
1-Self Competence cont.
• 1.2- Self Management
– Optimism
o Persistence in pursuing goals despite
obstacles and setbacks
J.K Rowling
Harry Potter author was
divorced and living in a public
assistance with her daughter in a
tiny apartment in Edinburg
The first Book in the series was
rejected by 10 publishers !!
Stress … friend or foe ?
Stress … Foe
Stress … Friend
Agenda
2-The Social Competence
Social- Relationship-
Awareness Management

Developing
others
Empathy

Change
Catalyst

Organizational
awareness
Influence

Service Conflict
orientation management

Teamwork
2-The Social Competence
Social-
Awareness

Empathy

Organizational
awareness

Service
orientation
2-The Social Competence

• 2.1- social awareness:

– Empathy

Aaron feuerstine:
Fire destroyed is
factory
Personally paid salaries
of 2000 employee for
3 months until the
factory was rebuilt
2-The Social Competence

• 2.1- social awareness:

– Organizational awareness

Colin powell:
The youngest
general to ever be
named chairman of
the joint chief of
staff
2-The Social Competence

• 2.1- social awareness:

– Service orientation: Anticipating and
recognizing client needs.
2-The Social Competence
Relationship-
Management

Developing
others

Change
Catalyst

Influence

Conflict
management

Teamwork
2-The Social Competence

• 2.2- Relationship management:

– Developing others

Jack welch:
General electric CEO, he
spent 50% of his time on
people development
He knew the names and
rules of 1000 persons in
the company
2-The Social Competence

• 2.2- Relationship management:

– Change catalyst

Gordon Bethune:
Took over as a CEO of failing
continental airlines.
One of his first public acts was
to take a group of employees out
to the parking lot , they burned
the outdated and constraining
employee manual.
The symbolic gesture set the
stage for his successful
transformation of the airline
2-The Social Competence

• 2.2- Relationship management:

– Influence
Robert cialdini:
-Told people in a
restaurant “please call
if your plans change”
And only 10% of no
show called to cancel
-He began asking
people “will you please
call if your plans
change”
30% of no show called
2-The Social Competence

• 2.2- Relationship management:

– Conflict management
2-The Social Competence

• 2.2- Relationship management:

– Teamwork :creating group synergy in
pursuing collective goals
Agenda
Why would it matter?
• Emotion related dysfunction:
– all or nothing thinking
– excessive worrying
– worrying as magical thinking
– disqualifying the position
– jumping to negative conclusions
– “should” statements
– labeling & mislabeling
– personalization
– stonewalling
– criticism contempt
Why would it matter? Cont.

– Impacts on physical health

– Impacts on relationships
– Impacts on mental health
– Impacts on your Job
Does it matter for Organizations?!

• Research Findings:
– Emotional Intelligence & Performance
(Self-Ratings of EI; Supervisor ratings of
Performance)
• Innovation & Creativity (r =.35, 12%)
• Teamwork Effectiveness (r = .38, 15%)
• Customer service (r = .35, 12%)
• Organizational Commitment (r = .47, 22%)
Does it matter for Organizations?!
• Research Findings:
– The higher you go, the more EI
matters, the more social competencies
matters
Agenda
So what do I do now?!
• Develop a strategy on your own !!

– Tried strategy:
– Taking the time for mindfulness
– Recognizing and naming emotions
– Understanding the causes of feelings
– Preventing depression through “learned optimism”
– Managing anger through learned behavior or distraction techniques
– Using “gut feelings” in decision making
– Developing listening skills
Assignment ;)
• List at least 5 points of weakness and 5
points of strength
• Pick 5 random moments in your and
describe How you felt, why you felt that
way and how did it affect your action
• develop 3 different techniques to manage
your moments of anger or depression.
Quote

• Anyone can be angry – that is

easy…But to Be angry with the
right person, to the right
degree, at the right time, for
the right purpose and in the
right way – that is not easy!!
Any Questions?