8/11/2021 INGRAM | Grievance Details

 Last Login Time : 2021-06-30 09:31:11

AS

Grievance Details

Grievance Number: 2810916

Grievance Reg Date: 2021-06-30 09:29:08

Complainant Name : Ajay Sonawane Complainant Contact No : 9270097629

Mode : By Web Complaint Type : Complaint

State : MAHARASHTRA Purchase City : Kopargaon

Sector : E- Commerce Category : Online

Booking
(Hotel /
Travel/
Ticket)

Grievance Company : Goibibo.com Company Name : Red Bus

Govt Dept / Regulator :

Product / Service Type: Order no:

Transaction id: Date of purchase /

transaction:

Mobile Number or Email id Complaint No / Ref no.:

registered with company:

Amount Paid:    

Company Details Red Bus Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Deficiency in

Services

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8/11/2021 INGRAM | Grievance Details

Grievance Details : Respected Sir, I had purchased a bus ticket online from Red Bus of
 Last Login Time : 2021-06-30 09:31:11
MSRTC Bus to travel from KOPARGAON to JALGAON. On ticket the AS
departure timing of bus was given 06:30 Hrs. on 23/06/2021. I
reached on the Bus Station sharp at 06:00 hrs on 23/06/2021, and
started waiting for bus. I waited for bus up to 06:45 Hrs. When I
found that bus is not coming I visited to Bus Station's Enquiry
Counter. I asked them about bus and showed my ticket. They told me
that bus has already left at 05:45 hrs and also told me that they do
not accept any red bus tickets. Because of this I was not able to
reach my destination in time and got mental harassment. I request
you to direct red bus to refund me my amount with compensation
for harassment. Copy of Ticket is attached
Thanking You

Status :   Disposed
 

Grievance Updated Details

: Updation Date :2021-07-01 17:24:38

NCH Agent Remark : Moved to convergence

Remark Date :2021-07-01 17:24:38

Company Remark : Hi,

Greetings from redBus!
We apologize for the Status :  
inconvenience caused. We are working on the In Process
concern raised and will share an update at the
earliest.
Thank you for choosing redBus.
With
regards,
Team redBus

Remark Date  2021-07-04 08:53:39

Company Remark : Hi Ajay

Greetings from redBus! Thank you for
I understand that
Status :  
reaching out to us regarding the issue faced with Closed
your ticket no. TQ7M33719617.
the poor experience during your journey would
have caused an inconvenience to you, and we are
truly sorry. We tried connecting you multiple times
on the contact number: 9270097629, at different
intervals. Unfortunately, we couldn't get through.
We would like to inform you that as per the MSRTC
refund policies, you are requested to reach out to
the nearest MSRTC counter along with the ticket
printout and a valid Govt. ID proof. We hope this
clarifies. Thank you for your reaching out to us.
Regards, Team redBus.

Remark Date  2021-07-07 12:37:01

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8/11/2021 INGRAM | Grievance Details

NCH Agent Remark : The grievance was taken up with the company by Status :  
 Last Login Time : 2021-06-30 09:31:11
NCH, and the company has replied under company Disposed AS
response.
In case you still feel the need to pursue
the case with the company for further relief/
compensation in the absence of suitable/
acceptable redressal, you may file a case at the
designated Consumer Commission from a place of
your convenience, offline. For more information,
please visit
http://www.ncdrc.nic.in/districtlist.html
For online
filing of cases at Consumer Commission, you may
visit https://edaakhil.nic.in and follow the process
described step-by-step on the portal after
confirming that the concerned State has launched
the e- filing portal. For more information, please
visit
https://edaakhil.nic.in/edaakhil/faces/login.xhtml
Facility of hearing over video-conferencing is also
available as per provision Section 38 (6) of the
Consumer Protection Act, 2019 provided that the
District Commission may, on sufficient cause being
shown, and after recording its reasons in writing,
allow the same.
Cases filed in the Consumer
Commissions are attempted to be disposed off
within a period of three months from the date of
receipt of notice by the opposite party where the
complaint does not require analysis or testing of
commodities and within five months if it requires
analysis or testing of commodities as mentioned
under sub-section (7) of Section 38 of the
Consumer Protection Act, 2019.

Remark Date  2021-07-08 10:39:31

Uploaded Files: File1 | | NA | NA

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