Professional Documents
Culture Documents
Neil
amazon
DOMINATION
By Neil Asher
with Miriam Battersby
Outsmart the Rest and become a
Bad Ass Aussie Entrepreneur
CONTENTS
Special Offer!........................................................................................................ii
About the Authors...............................................................................................1
Introduction.......................................................................................................12
ABOUT NEIL
Neil Asher – Cuban Drug
Lords, Maniacal Chefs, Naughty
Housewives and a Few 7 & 8
Figure Businesses I’ve Built
I left home at 16 and because the only subject I liked at school was home
economics (I had a crush on the teacher Mrs Hepworth*) I decided that I’d
become a chef, that and the fact I was useless at school, I think in my final
year I went to school 38 days out of the year….
My teachers opened the champagne when I left.
*Mrs Hepworth (35) went on to date someone who was 18 at the time in
the 6th form, it was quite the scandal!
So I started learning to be a chef, I went to Buxton College for 3 years
and loved it, I won chef of the year each year I was there and at nights and
the weekends worked at Baslow Hall which at the time had a Michelin star
(I think it still does). In return for working Max let me sleep in a cupboard
upstairs and eat in the kitchen, which I liked as I got to hang out with Max
a lot.
He grew all his own vegetables and I used to love getting up early to
help him pick the veg and herbs for the day, often times locals would bring
in pheasants, grouse and local fish that we’d prepare and serve that evening.
I had little time for anything else other than cooking and eating.
I went to London and Max got me a sojourn with Marco Pierre White
at Harvey’s in Wandsworth, Max was a gentle caring fatherly German…..
Marco was a creative genius, the difference could not have been more
profound.
Max played classical music into the kitchen and it was, for the most part,
tranquil…. Marco played Rock and thrash and shouted and screamed, he
was a man on a mission.
I met Gordon Ramsey at Harvey’s, he was Marcos Sous chef (read
maniacal crazy bastard) I watch Gordon on TV now and it surprises me how
much he’s calmed down. The words, “he was an a**hole” spring to mind….
talented beyond belief, but a total a**.
I worked my way through lots of 2 and 3 michelin star restaurants, la
tante claire, Le Gavroche (when it had 3 stars) and Le Manoir aux quat
saison to name a few you may have heard of, I learnt the value of hard work
and preparation. Perfection was and still is something I strive for…. she’s a
hard task mistress.
From there I went to Jersey and with a friend and girlfriend opened my
first restaurant at age 22. We knew nothing of business, the restaurant barely
broke even.
We paid our suppliers in dinners for them and their mistresses/wives.
Our rent was paid for by a stroke of luck when I learnt that our landlord
had a crush on one of the regulars, it wouldn’t be the last time i’ve played
pimp to help a business.
I remember in the mornings we’d be woken by the fisherman at the door
(we slept in the kitchen) with fresh scallops, sea bass and oysters. They’d open
a few and have a beer we’d start intravenously ingesting coffee in readiness
for another 17 hour day.
We won a bib gourmand in our first year, which still amazes me even
now. As a chef, these are my happiest memories.
I had heard that the Olympics were on in Sydney and a good mate of
mine Stuart, who was from Glasgow and thus needed me to translate for him,
was heading off to Sydney to make his fortune as a chef. As he eloquently
put it, “they’re giving any one who can hold a knife a visa” (that is a very nice
translation of something which actually went more like “ay ay nils, lets gan
shag their wee ohsie lahssies an drink thar pufter piss beer ya ken?”)
So we sold the restaurant and jumped on a plane to Sydney with our
visa’s and knives in hand. I was 23 by then.
I LOVE IT HERE!
After 7 years of 16 hour days 6 days a week I needed a break and Sydney
was the perfect respite from the crazy UK kitchens I was used too.
I tend to do everything to extremes (can anyone say neurosis) so just
like I ploughed myself into cooking, I now rushed headlong into a life of
hedonism.
Life became a blur of drink and women.
Meanwhile I had established that my michelin starred training as a chef
meant I could cook the pants of most chefs whilst hungover. Very quickly I
learnt that the people making the real money were the people who owned
the restaurant and so along with a mate and a somewhat dodgy investment
from a drug dealer we purchased our first restaurant.
Short black hair, gorgeous pixie like features, green eyes, an ass you’d cry
for.
She was working as a volunteer, I knew the volunteer co-ordinator, Steve.
“Steve, we’re really in the shit in the kitchen, could we get some help?”
“Yeah sure Neil, I’ll send one of the guys in”
“Errrr this job is gonna need the feminine touch, how about you send
her into the kitchen (pointing at sexy green eyed girl)”
Steve looked me dead in the eye and said the words that are etched in
my memory
“Neil, there is no way in hell I’m putting Natasha in there with you 2!”
Natasha….. 8 months later we were engaged, 1 year later I married her in
the Botanical Gardens in Sydney. I thank my lucky stars everyday that I met
her, she is my soul mate in a way I cannot put into words.
Soon after I started a Psychology & Statistics degree at Sydney Uni, I had
to do a prep course first to show that my maths were good enough (lots of
maths in Behavioral Psych).
I was hooked, people fascinate me, why they do what they do, in retrospect
the Psychology degree was to understand me, I was trying to “figure myself
out” through everyone else.
I see this a lot.
I loved helping people, still do. BUT, I love helping people who help
themselves.
If you take the first step I’ll be right at your side for the next 1, 2, 1000.
But people who complain about their problems without actually doing
anything about them, I have no time for.
So I saw traditional therapy as hindering rather than helping people.
I met a guy called Dr Anthony Grant and loved what he was doing with
Coaching Psychology.
I made it my mission to learn everything about it.
I got good very quickly (that neurosis again) and started coaching some
amazing people to do even more, from lawyers and bankers to actors and
Isabella:
Do you have kids? I honestly never thought I’d have any. I partied hard
and screwed around.
Kids were something the mums I’d sleep with had.
Then during a trip to Cape Town with Tash, Isabella was conceived.
She is my world.
If you’re a parent you’ll get that, if you’re not, you will soon enough.
I love her so much it actually hurts sometimes. She is a part of me and
I’m grateful to have her.
Charlotte:
Charlotte is my second child 🙂 she was born on the 8th of Sept 2012…
she is an incredibly cute little girl who is already showing signs of being an
independent thinker.
With my family complete (2 kids is enough!) I’m happy with my family
life.
With parenthood comes responsibility… my interpretation of that is the
responsibility to explore.
For the last 5 years we have lived in 5 different countries, Australia,
England, America, Holland and France.
We live in 1 new country a year and it’s an amazing way to live.
The internet means I can run 5 big businesses from my laptop along with
10 or so smaller ones, we have 50+ employees and I’ve met 7 of them face
to face.
That to me is freedom.
I’ve spent a considerable amount of time selling other peoples products
as an affiliate, it’s become a part of my strategy to test markets by selling
other peoples products first…. In 2013 I became one of the top 100 affiliates
in the world in the click bank network of 250,000 affiliates.
I now run a business where we bring great products to market and
through my team of distributors throughout the world (England, Ireland,
Germany, Holland, France, Italy, South Africa, Australia, New Zealand,
Norway, China, Singapore and Canada) we sell globally.
Then we spend our time optimising the process so our clients get the
most bang for their buck.
ROARlocal is now running in the UK and Australia with a brilliant team
of people helping our clients businesses grow.
It’s a strange turn around for me and in many ways I’ve gone from
poacher to gamekeeper, where once I was learning how to sell their products
so I could create my own now I apply my skills to massively increase their
online business revenues.
So far so good!
We’ve got lots of great clients who we look after and on average we triple
their online revenue for them, our normal clients tend to be in the $10 – $25
million range and we like a max of 15 clients at a time so we can look after
them properly.
I suppose I’m growing up because I plan to float my company on the
stock exchange.
Tash says next thing you know I’ll be buying a pipe and slippers!
Hope you’ve enjoyed reading some stuff about me, warts and all.
I’m human, I screw up, I’ve made LOTS of mistakes, I’ve looked VERY
foolish, I’ve embarrassed Natasha too many times to count.
We make our own life. We create our own reality.
My overlying philosophy in life can be summed up best by the Delphic
Oracle:
Know thyself, Be Thyself, Love Thyself.
Neil Asher
Amazon has had a “.com.au” website for a few years, but only selling Kindle
EBooks. Now Amazon is really coming to Australia! More than likely
sometime during 2017. Why is this important? Amazon is an Ecommerce
giant and kicks its opposition out of the park in every country it sets up in.
In USA 1 in 4 of all online sales is through Amazon. Amazon already has
clients and they want to buy.
Australians are shopping on line in huge numbers – increasing at 20%/
year currently and retail shops are closing. Research shows that “Amazon
Australia” is searched on Google around 200,000 times each month so there
are many Australians ready to buy on Amazon but are put off by the cost and
time of shipping and the alternatives such as engaging receiving companies
like Borderlinx (http://www.borderlinx.com/AU/en/) in the USA.
Soon a giant warehouse will be situated somewhere in Australia fulfilling
Amazon products to Australians without the crazy high postage cost we are
now faced with if we want to purchase an Amazon product that does ship
here. Most don’t. Why? They don’t want the cost of dealing with complaints
(which lead to negative feedback) about late, lost or damaged goods.
Australians want to receive their purchase in 2-3 days and until now
this has been impossible via Amazon. Now we have a chance to compete on
a level playing field with other Australian Ecommerce companies. This is
not for the faint-hearted and is not an instant get-rich-quick formula. Like
any new business you are going to need some startup capital. You will need
to invest considerable time and a bunch of dollars, be diligent and expect
failures and frustrations. However with this in mind, if you follow the plan,
you too can be a successful Aussie Online Entrepreneur.
Once you have gone through this book you may want to know even more.
Help is at hand in the way of online courses (http://roarlocal.com.au/
aussie-online-entrepreneurs-2/) and the great friendly helpful Facebook
Community (members only). There is also a Monday night coaching call
with Q and A and regular special guest webinars.
The aim is to set up your own business with your own brand, private labeled,
targeting the Australian market. Drop shipping and affiliate marketing are
other ways, not recommended here – there is very little profit in it.
Like all successful projects we start with a plan. There are many parts to
setting up your own Amazon business and unless you plan and go through
each stage methodically ticking off and moving to the next, you will get to
the point of listing and realise you have neglected an essential part of the set
up required. Get a large notebook and follow through the sequence given in
this book, chapter by chapter, using clear headings, noting things that must
be done with links where applicable and end each with a clear checklist so
you can see your progress. Note the costs of each part of the plan so there
will be no surprises.
You can do some tasks simultaneously, especially if you have a partner/
team or are outsourcing some tasks. It is then even more important to keep
track of what you have and haven’t done. Expect this lead time to take at least
3 months if you are doing each task conscientiously.
Right at the outset it needs to be said selling on selling on Amazon is
not easy and requires hard work. Most people just don’t get that selling on
Amazon is different from selling on EBay. The average price of a product
bought on EBay is $5 compared to $25 on Amazon, so there is potentially
more money in an Amazon business. The set ups and conceptions are
different too. EBay, though it may be changing, is seen as a glorified flee
market, where anyone can sell whereas with Amazon you have to be an
“Approved Seller” with “approved products” and they can kick you off, shut
you down, for noncompliance and poor performance.
The good thing about Amazon is that it already has clients – massive
traffic – people with buying intent. And they advertise on Google, so you are
much more likely to make sales there than from your own ecommerce store,
provided you follow the plan.
Succeeding requires active ongoing work and dedication but has much
more potential than eBay if you follow the AOE workflow. Take special note
of how to write the listing and how to get reviews and also how to manage
a launch.
You just have to stick to the method that has been worked out, through
much research, trial and error. It doesn’t just happen ‘cos you have a listing.
You have to be on page one for your major keyword and that takes effort and
an initial financial outlay. Just the way it is.
The plan is to set up now, targeting Australians, doing your own
fulfillment (you will need somewhere to store you stock and time/patience
with Australia post) or using the likes of Shipwire ( https://www.shipwire.
com/w/support/shipwire-australia-intro/) or NPF Fulfillment (http://www.
npfulfilment.com/) to send your Amazon products out. We will then be
set up and ready with a history of sales and be well placed to start using
Fulfillment by Amazon (FBA) which gives us a HUGE advantage - more
later. Aim to set up 10 Amazon Businesses, one at a time, getting the first
to 1k/mth than start another and so on until you have 10 businesses = 10k/
month. This is not only possible, but relatively easy of you have the drive
and dedication to follow the plan. It does that time and effort and there is a
financial outlay.
To dominate on Amazon you have to think like Amazon. Amazon is
all about making money for their share-holders and to do this they have to
make the customer experience GREAT. Everything about the way Amazon
is set up is to make it easy for the customer to buy. Amazon needs sales
and will reward sellers who make more sales. So you have to understand
the way Amazon uses CATEGORIES to sort products into departments,
each have its own particular quirks. Think how Amazon trains you to
search by drilling down and then shows you other “relevant products” and
products “frequently bought together”. We have to use this to our advantage.
Eventually we want to have multiple products in a category so that our other
products are shown together.
Aim to select 15-20 product ideas per category and enter them on a
spread sheet for critical analysis. When you join AOE, you will have access
to a spreadsheet template for this.
The key criteria to select products is to use a Google search for “Amazon
Best Sellers”.
http://www.amazon.com/Best-Sellers. (/zgbs= USA). You can search for
other countries.
Choose a product that you have an affinity with. Note that there are
gated and ungated categories – gated categories require Amazon approval
– they are mostly categories where knockoffs abound bit also include health
and beauty products. It can be a VERY long and frustrating process to get
un-gated in these categories. For a full list see Appendix 2.
Approval is not usually difficult, you just have to provide every detail
that Amazon requests. When you become an AOE member your will be
invited to join the AOE Facebook page and find out from others how they
have overcome the obstacles to getting ungated.
You will need about $2000 cash to start with a product you buy for $1
and sell for $4, so don’t underestimate the startup costs. The numbers are
impressive, but remember it costs money to make money and you do need
some cash to start with.
If you can sell 5 units/day at $30 = $150/day. At 50% margin = $75 profit =
$27,000/year.
Set up one product at a time, expanding to 5 products – $750/day =
$136.000/year.
Your first product doesn’t have to be your best product. It is all a learning
curve. That is why we suggest getting 1 product to 1k/mth, then start another
product, building on what you have learned. By the time you get to the 10th
it will seem easy.
10 products each making you 1k/mth =10k/month, ~1000/year. Aim
to have 10 diverse but related products within your brand. Look for what
products are frequently bought together in your category, provide bundles.
Go to webretailer.com/lean-commerce/top-amazon-marketplace-sellers .
The sellers here are ranked by feedback. Study the top Amazon sellers
and model your business on the best.
Research using Google Trends, (http://www.google.com/trends)
Uber Suggest (https://ubersuggest.io/ and Merchant Words (https://www.
merchantwords.com/), (they do offer a free account to get you started but
only 5 keywords will be displayed), and Alibaba (https://www.alibaba.com/),
for an idea of margins possible.
Amazon searches are keyword driven. A key word is the word or phrase
that a person types into the search bar when looking for a product to buy.
Therefore optimizing your listing for your selected keyword is of utmost
importance. So you must choose carefully. All products have at least one
primary keyword (phrase). The better you become at keyword research and
keyword optimisation the more dollars you will make. This is the key to
success.
Prioritise you most specific/relevant keyword for buyer intent. Remember
that some products are generic, not brand driven, also that localized terms/
language should be used.
Go to your spread sheet and add the main keyword to use for each of
your 15-20 products. This is where you do your due diligence and critically
analyse the volume of potential searches for each using Merchant Words
(https://www.merchantwords.com/).
If you get this part right, everything will flow from it.
Research
1. Keyword Volume
Merchant words is a database of keywords used in Amazon searches,
showing the number of searches for a given time period. The free
version gives only 5 results/search so it is worth paying for the full
version if you are serious about this.
Type in your chosen keyword/phrase. Sort by highest search vol-
ume. Look for at least 10,000/mth to be viable. Look at other rele-
vant terms but ignore brand names.
Go to your spreadsheet and enter yes or no and the number of
searches/mth for each.
2. Go to Amazon and search using that keyword (all departments).
For each of the first 3 results note the price, customer reviews,
and best seller ranking – enter these details on your spreadsheet.
Try to select products that have a best seller ranking under
2000. If the top 3 have more than 1000 reviews it will be a
Make informal decisions quickly. You can do all this research for one prod-
uct in one evening.
CHECK LIST
☐☐ Pick a market, before choosing a product
☐☐ Research 15 product ideas
☐☐ Identify your PRIMARY KEYWORD- most relevant word for
searchers to use.
(Use the template available when you become an AOE member).
☐☐ Apply the 5 step Amazon Product Research Formula. (Use the
template available when you become an AOE member).
☐☐ Produce a short-list of 5 products
☐☐ Select your top 3 products
☐☐ Find Possible Suppliers (try Alibaba) to assess possible margin.
☐☐ Completed Date……………..
Your Notes
PRODUCT SOURCING
Ok, have you done all the tasks in Chapter one? Properly? Thoroughly? If
not, go back and complete ALL tasks BEFORE reading on. Believe me it’s the
only way. You will thank yourself when you bank the cashola!
When you choose a product you must be mindful of profit margin
possible. And I don’t mean figuring out how much you can rort out of
unsuspecting buyer from a product you pay $1 for! There are real costs you
have to pay to get your product from the supplier to the buyer and you have
to be able to cover these AND make a profit. The general rule is:
Here is an example:
Cost of Product = $3Shipping = $2
Amazon fees = $5
TOTAL = $10
Sell price = $20 = 50 % profit or 100% Return on Investment.
Product Sourcing
Decide if you will source locally or internationally. Note that you will very
likely run into problems with the US Customs, and/or FDA, if you try to get
any product into USA that is ingestible (by animal as well as by human) or
applied topically. The same goes from bringing such products into Australia.
Everything else is cheaper sourced internationally, particularly from China.
Use Google. Search for your product name +”private label”+ (use quotes
around phrases). Remember it is our plan to sell Private Labeled products
and establish our own brand.
If you wish to avoid getting mostly local results, go to google.com.au/ncr
(no country redirect).
If you wish to find sources that are not on Alibaba or EBay, use the minus
sign modifier in your search query, e.g. product name +”private label” –
site:Alibaba – site:ebay. If you are searching on Alibaba use only suppliers
marked “Gold Supplier” and “Supplier Trade Visit”, to be sure, to be sure.
· Make a short list of prospective suppliers. (NB Have a large spiral
Call, yes call by phone, the old fashioned way, each of the suppliers you
have selected. They will make more of a phone call that an email. This is your
chance to form a rapport and to ask salient questions such as:
· Do they label and bottle each unit?
· Do they provide artwork templates?
· What is their normal production and lead time for first and repeat
orders?
· What is their monthly manufacturing capacity?
· Do they have the ability to scale easily?
· What is the minimum order for a market test?
· What are their price breaks and volume thresholds?
· Will they provide Material Data Sheets (MDS) and/or ingredient
lists?
· Do they currently sell the product themselves? On Amazon?
· Are they familiar with selling on Amazon?
· How quickly can they get samples to me (get multiple to check
consistency) for testing?
· Ask for costing of samples – don’t expect to get these for nothing.
Be prepared to spend money but you can ask for it to be taken off
your first full order.
· Ask-What is the next step required of you?
When making your final selection, trust your gut instinct. Consider their
ability to scale easily, and if they are familiar with Amazon it is a big plus.
• Always reject their first bid. You will lose respect otherwise.
Negotiation is expected.
• Reject their second bid also.
• When you are ready to close the deal use Skype.
• After negotiation ask for a pro-forma invoice confirming their offer.
• Reply with an official Purchase order on your letterhead. Including
your acceptance of terms.
• Always pay your deposit as agreed in a timely manner.
• Be prepared to pay 30% down and 70% on shipment (though a
20/80 split would be better if you can get it).
• They will accept payment by PayPal /credit card or by Western
Union transfer.
landing the goods. More cost. It is very wise to also arrange for
inspection of the samples at the factory in China before the final
payment is made, or if warehousing in Australia, after arrival and
before your final payment. This is especially recommended for
larger orders. See Inspection Goods (http://www.inspectgoods.
com), charge $103 or V-Trust Inspection Services, (http://www.v-
trust.com).
• At a bare minimum request photographs to show your order
packaged and arrived, before releasing your final payment.
• A good tip is to request some extra flat packed boxes and some are
always damaged in transit.
• Always get your first order by air freight. You don’t have time to
wait around for the ship to dock.
• If your order is for around 250 units use the factory’s shipping
account and have them sent by air to arrive in a week.
• Your second order will be larger, maybe 2000 units. Sea cargo may
take between 60-90 days. You may be able to negotiate your own
cost or get a discounted rate. Your choice of air or sea shipping will
depend on how quickly your product is selling. Remember Amazon
does not like you to run out of stock.
Package Design
to put your business name in it. For higher quality look to 99Designs
(https://99designs.com.au).
Printed product boxes will cost you around 25c from China. (Again when
searching Alibaba choose only “Gold Sellers” and “Online Check” There are
lots of specialist packaging companies in China. E.g. zeal-x-en-alibaba.com.
It is worthwhile to have your product displayed in a quality manner. You
can get an extra $5 for a packaged product and it is very worthwhile to wrap
your product professionally and not DIY.
Product Images
You must have GREAT photography. Your buyers want to know what
the product looks like and how it works. Great photography adds huge value
to your product and are the single most important factor for making sales.
Amazon requires high quality product images, on white backgrounds.
Get a professional to take your images, (e.g. http://www.
productphotography.com/) it will pay off. This is not cheap. You will pay
around $500 for 30 images. Try http://www.styleshot.com.au/. Daniel will
give you a good deal if you mention this book. (~$10 each.)
You can also have you product “rendered” in 3D, by a graphic artist, to
look like a photograph.
Find someone suitable by searching for“3D render “on Fiverr (cheapest
at US $30-$50) or Upwork (US 250-$350). At the high end, 99Designs will
charge around AU$1000 and do some very impressive work.
Your listing image must take up at least 80% of the frame and not show
your logo or any props. You are allowed 9 images and 7 will show without
the need to scroll. Include at least one action image that shows the product
in use.
Brand Creation
You will need a business name and ABN, (link), brand name and
product name. Think about how you want to set this up so that your
business is able to be versatile and expandable. It may be better to have a
parent company and a descriptive business name, with the logo not showing
the parent company. Get advice from your accountant. There is no Amazon
advantage in selling as a company or individual but there may be tax benefits
if your sales go through the roof. Australian company tax is 27%.
Take a look at wordfirst.com (tax strategy). Brainstorm using
leandomainsearch.com. You are after an aspirational and unique domain
name that hopefully contains a key word or two, but keep it short. Your
chosen brand name does not have to be the same as your business name, nor
does your domain name, though it needs to be associated.
Search on http://know.com for brand name ideas for social networks
and DO a trademark search! Don’t use any actively registered Trade Mark
terms. You don’t need to register your trade mark but you may wish to.
Register your chosen domain name and set up email addresses
within your domain (email me: admin@on-line-biz.com for help). Aim
for relevance, consistency, recognisably. Avoid using your personal email
- unprofessional! Also use Google for all your email – you can set up to
receive and send from multiple accounts and it keeps all your mail in one
place that can be accessed anywhere on any device.
You may need a live website, in order to get Amazon approval and if
you are dealing with China they will expect that you have one for credibility.
This can be a simple, easy, free Weebly or Wix site built with drag ’n drop
functionality (https://www.weebly.com/au?lang=en, www.wix.com ), a basic
WordPress site,( https://wordpress.com/create/ ) or any existing site you
have, modified to suit. Use your website. Build interaction -to upsell, cross
sell and for creating landing pages, to get subscribers for your database email
marketing. (Email me: admin@on-line-biz.com for help). Your website must
be designed to be responsive to smart phones and tablets as the percentage
of shoppers using them is growing rapidly. Hosting costs vary from around
$8/mth for a starter pack to around $60+ if you have a full ecommerce site.
For hosting check out Crazy Domains who have phone support in
Australia. They are charging around $120 for hosting and email for 1 year. If
you want someone to build you a site very cheaply look on Fiverr – you may
get a very simple one for less than $100.
It is recommended that you purchase Google Apps Integration $3.75/
user/month.
CHECK LIST
☐☐ Define your target market
☐☐ Work out your COGS
☐☐ Get a business name, domain, email address and website
☐☐ List possible suppliers
☐☐ Contact suppliers by phone
☐☐ Interview, negotiate and sign agreements
☐☐ Place order for samples
☐☐ Have packaging, label and logo designed
☐☐ Have product images taken and/or 3D rendered
☐☐ Completed Date……………..
Your Notes
So now you have established your business, found and negotiated with
suppliers, received samples of your chosen product from your chosen
supplier and have graphic art work and a website done. If you haven’t, go
back to chapter 2 and COMPLETE ALL TASKS. This system has been tried
and tested and works. Give yourself the best chance at succeeding and do
every step, properly. It’s a process, and it works.
Our strategy is to establish sales on amazon.com, the USA market
place, AT FIRST. Note that each country where Amazon establishes itself
it a separate market place and you need a separate account with each if you
intend to sell in other markets. As soon as Amazon comes to Australia and
allows fulfillment from Australian warehouses, we will be ready to jump in
and get an amazon.com.au account as well.
As we propose to sell Australian goods to Australian people, but later
worldwide, it would be prudent to choose a brand name that reflects the
Australian origin. Australians will like that as they will see cheaper postage
and the global community, particularly Asians, consider Australian products
to be prestige and have the appeal of the “clean and green perception”.
Fulfillment
Plan to fulfill your products yourself at first, and shift to FBA when it
is possible. Note that Amazon gives ranking advantage to FBA products.
In the meantime if you don’t wish to line up at Australia Post every day
and don’t have space to warehouse stock at home, there are local fulfillment
companies such as Shipwire (https://www.shipwire.com/w/support/
shipwire-australia-intro/ ) and NPF Fulfillment (http://www.npfulfilment.
Marketing
• Find the correct Category and Sub-category for your product – you
can only sell in one. Make sure the top level category is correct.
• Use the “Listing Assistant”. Enter the Product Name, Brand Name,
UPC (from your purchased barcodes). Add other details later.
• Choose “Let me skip the offer date and add it later”.
• Shipping Method – Choose “I want to ship myself ”.
• Save and finish
• If approval is required (for ingested or topically applied products)
do everything that is required without argument. E.G. you may
be asked to supply 3 invoices from your supplier which are not
date or numerically sequential, or the same amounts. They must
be addressed to the exact same details, as on your Amazon Seller
Account- name address, email. Most suppliers will do this for
you. Their phone number should also be supplied. You can and
probably will have to reapply repeatedly. Don’t give up after several
rejections, there is a way. Often their rejection process seems
inconsistent. You can escalate your complaint. Or open a new one.
Try a phone call. Be agile. You only need approval once and often it
can open doors you didn’t dream of.
• If you need to acquire a FBA FNSKU bar code, wait 15 mins after
creating the product, then go to Inventory, Manage Inventory.
On the product line click EDIT on the right then print labels.
Download and save the .pdf barcode file generated and supply it
to your graphic designer for inclusion on your packaging. Note
Amazon allows only 1 bar code to be displayed on the product. If
using the FNSKU bar code it must be visible any easily scanned.
(See video - https://www.youtube.com/watch?v=0GK5Yo4Se5o)
. Use the whole label which includes the product name and
condition when it is not obvious from the packaging what the
product is, otherwise just the code.
Shipping Plan
• You will need a shipping plan only if you are using FBA to USA,
UK etc.
• Goods made in Australia for the US market must first go to FBA
for inspection. There are several distribution centres in US and
you may elect to have your product split between them for faster
delivery.
• Print box labels – 1 per case. Email these to your supplier or FBA
inspector.
• If you are sourcing from outside USA for FBA by Amazon USA,
inspections will be required on landing, at your expense.
CHECK LIST
☐☐ Create your Professional Amazon Seller Account
☐☐ Purchase 10 UPC bar codes
☐☐ Create you first product listing-basic detail only at this stage.
☐☐ Generate FNSKU barcode if required.
☐☐ Send it to your graphic designer
☐☐ Create your shipping plan if using FBA
☐☐ Completed Date……………..
Your Notes
PRODUCT LISTING
The quality of your product listing is one of the most important aspects to
ensure good sales volume. It may be worth your while to outsource this
aspect.
Amazon has specific guidelines which do differ between categories.
Make sure you use every aspect of the listing real-estate to your advantage.
You need to put yourself into the head of your chosen buyer and think like
them. Start will a mental image of your perfect customer typing into the
Amazon search bar. They are searching for a solution to a problem. What
are they really looking for? Is it likely to be a gift, something to pamper
themselves with, a utility item?
You must find your best keywords. They will be used in your product
title, bullet points and product description. Use a spreadsheet to store all
your ideas.
There are tools to help you with this, Merchant Words is great. Separate
your searches for descriptive words and brands. You can use competitor’s
brand names in your descriptions to make comparisons.
Go to the search bar and type in your selected keyword. Note what comes
up in the suggested box? These terms can give you further ideas. You could
also try your keyword with a space, following by an “a” – see what comes up,
then try “b” and so on through the alphabet. Consider using terms that are
relevant to you as they are all top terms that are actually used.
Also look on the left of the search page for featured keywords and
brands available. They will give you more ideas. Go to seller central, search
terms. You cannot use BRAND NAMES but you can put them into backend
keywords.
It is helpful to search on Amazon books using your target market as
the search term eg “retirees”, “mothers of toddlers”, “car enthusiasts”, “craft
workers”, “kitchen gourmets”, “hobby photographers”. This way you can see
what topics your target market is interested in, but more importantly by
reading the comments in the reviews you will pick up the language they use
when describing the issues that were addressed. This will give you ideas for
words to use in the product description and the features and benefits. Also
look at other listings similar to yours to get ideas but do not copy! Keep a
spreadsheet.
Select what will be your primary and a few secondary key word phrases
that you want to rank for. The essential keyword formula to consider is
relevancy + buying behavior.
Each part of your listing needs to be optimized for your selected keyword
so that you can be easily found and rank well.
The listing is made up of 4 parts: the title, the bullet points, the product
description and the images. Amazon imposes restrictions for each one,
which differ depending on your category.
This is the most important listing element. Again every category has its
own style guidelines and you must follow them. You can only access these
when you have a live account and are logged in. They will be presented to
you when you are accepted for a particular category.
Go to sellercentral.amazon.com.grp/hrlp/help-page.html?ieUT-
F8+itemID=1641
This gives you important information about the title style, images,
description, browse and search. It also gives a great list of Dos and Donts.
DO
• Always capitalize the first letter of each word except articles (a, an,
the), conjunctions (and, but) and short prepositions (in, on)
• Use numerals not words for numbers
• ASCII characters and symbols are not supported. (But you can use
#1)
• If the product is a bundle state the number in the pack e.g. pack of
10
• There is a 50 character limit but you can add up the 250 characters.
This is inconsistently enforced -go figure!
• The more words you can use the better for getting important words
in the title, but it must read well. Test and judge by your results.
Model from existing top sellers without copying.
• Keep your most important text within the allowed characters.
Supporting text can follow and is sometimes displayed and
sometimes truncated.
• The characters displayed are different when viewing on PC, Tablet
and Smart Phone.
DONT
Suggested Formula
Bullets points are the second most important part of your listing. Only 5
bullet points are available to you, you them wisely.
They are displayed ‘above the fold’ on your product page. People generally
will read them, whereas the product description is much lower on the page,
after other Related Products, and is really there just for SEO. For help go to
https://www.amazon.com/gp/help/customer/display.html?nodeid=1275941
Bullet points are so important to get right. This is where you get to list
the benefits (and key features) of your product.
Tips
• Phrase your benefits along the lines of… .’allows you to be……
have……..do……...’ Use an evocative word image.
• Include the main keywords and benefits that will advance you sale.
Stack them with the most important as number 1.
• Sell against generic competitors (e.g. cheaper than plastic store
brands.)
• Keep a consistent order for atll your products
• Reiterate important information from your Title and Product
Description
• Begin each bullet point with a capital letter
• Use sentence fragments and no punctuation
• Do not include promo or pricing information
• Finish with a Risk Reversal Lifetime Guarantee.
Bullet points should consist of keyword phrases, benefits and key features
(turn your features into benefits). They are viewable under the product image
on your product page, and people will read them. Include all your main key
words in readable phrases and also use words to advance sales. Use HTML
to format your bullet points with italics, bolding and underlining.
Amazon prefers shorter bullet points, but use longer ones where you
can. In some categories there is a character limit of 80, 100 or 250. Use longer
phrases if possible. Maximize your retail space!
This is the least important part of the listing. It is usually “under the fold”
meaning that people need to scroll to see it and it is usually not read. Use it
for search engine optimisation. It is another place to include your keywords.
There is a maximum character limit of 2000.
• Format using HTML (see onlineeditor.net for a WYSIWYG editor
very easy to use) to include bold, colour, underline, italic etc and
white space -important for readability.
• Start with a rhetorical question and address any concerns the
reader may have.
• Follow with a benefit. Give in words an image of the result they will
get for their problem, Use as many of these question/benefit pairs
as you can. Use material for your comments and keyword research.
Stitch together the benefits and key phrases.
• Alternatively if you are an excellent writer you may do this is story
format with a real case scenario and what/how you product helped.
It is also another aspect that can be outsourced to an expert copy
writer.
Images are VITAL. You must have at least one excellent image of your
product. Amazon allows you to use up to 9 product images. 7 will be
displayed and the other 2 on scrolling. Try to use as many of the 9 spots you
are allocated. At least one should be an action photo of the product being
used.
• The first image is the most important as it is the one to be displayed
on both the search results page and your product page. Each
category has its own style guide.
You have more freedom with the other images you put up.
should cost around $20.Fivver, $50 Upwork. You could use multiple
people and pick the best or combine their work and tweak and edit
the copy afterwards for increased impact. Choose the most relevant
people with good experience in a similar field. Check the reviews
and feedback to choose a good writer. You need to know and be
able to convey to them what you consider ‘good’.
CHECK LIST
☐☐ Create your list of targeted keywords
☐☐ Write your Product Title
☐☐ Do competitor comment research
☐☐ Write your bulleted benefits
☐☐ Write your Product Description
☐☐ Produce your images
☐☐ Add normal and sales price
☐☐ Hire outsourcers to write copy and produce images
(recommended)
☐☐ Completed Date……………..
Your Notes
Product Reviews dominate the Amazon selling mode – they are VERY
influential, having a huge impact on ecommerce purchase decisions. People
look at the Title, Image, Reviews, in that order. Subscribe to marketingland.
The number and ranking of the reviews you receive makes the difference
between selling and not selling. Negative reviews affect 80% of buyers,
positive 90%. You need to be getting 4.8 to 5 stars consistently. If you are
getting less than 4 it might as well be a dead listing.
Reviews must be from verified buyers who have paid the full price
as listed. In October 2016, just recently, Amazon has changed the rules
link. You can no longer offer free or discounted products in exchange
for reviews. The amounts to buying reviews and Amazon now has a zero
tolerance on that. Now reviewers must have spent a minimum of US $50.00.
Amazon’s Terms of Service PROHIBIT you from soliciting reviews and you
must NEVER pay someone to write a review.
Old non-compliant reviews are now disappearing from older listings.
This gives you, the new seller, a better opportunity.
There are two important metrics to keep in mind – making sales and
getting reviews. You can’t get one without the other. Amazon gives more
weight to more recent reviews and to those which others vote as helpful.
You need to create systems for getting a large quantity of ongoing quality
reviews and for managing negative reviews. Bury the bad reviews under
masses of good reviews. You will get some and you must handle them well,
but if you have none, you look false.
Amazon will remove reviews from family (with the same surname), or
traceable friends, or from people with an Amazon seller account. So leverage
online forums, groups and bloggers and use professional Amazon reviewers.
To get large numbers of quality reviews you will need to have a system,
a process and an attitude of co-operation and customer service. Focus on
what you can control and on giving your customer a top experience.
Only 2% of purchasers will leave a review voluntarily. You must work to
increase this. Aim for 5-10%, it will make a big difference to your revenue.
There are many ways to do this legally.
1. Reviews are seen and read consistently before a purchase is made.
You want them to be useful, interesting, relevant and honest. For top
quality, unbiased reviewers, search for “Amazon Top Reviewers” or
go to amazon.com/reviews/top-reviewers. These professional writers
will give unbiased, reviews that add massive credibility, plausibility
and believability to your listing. Many will include a video review
and show the product being used. These are extra good and get a lot
of visits. When choosing reviewers look at their rankings and their
reviews, also the category of products they have reviewed. Look for
the Hall of Fame Reviewers, and Top 500 reviewers, those who will
6. Use phone calls to resolve issues, show you care, to turn customers
into loyal fans who will buy from you forever and recommend you to
their friends. Also to get lots of 5 star reviews on autopilot and to get
the customers personal email for your database. Call yourself for a
deeper connection, but as sales increase this method is not scalable
and you will need to outsourcers to other to do the calling for you.
You may use hired help or Upwork (People from the Philippines
often have excellent English.). In Australia you could try call assist,
though it is not as good yet as Feedback Concierge in the US which
is cutting edge– more than just a call center. They offer a fantastic
service, good data and follow-ups. $1- $1.50 per call. Plans start
from $250/75 calls. They will immediately send a follow up email
asking for a review.
7. Offer Skype consultations, pdf reports, video links etc as add on
surprises
8. Use packaging inserts to remind to leave a review. Your package
inserts should also be a way of collecting emails by offering an opt-in
VIP club with discounts etc. This is a repeatable system on autopilot.
Offer life time warranty, free videos, pdf guide, inclusive offers/
discounts/coupons, a link to website landing pages for your full range
of products. Also include a script – “Thinking of leaving a negative
review?” and tell them how to contact you to put the situation right.
9. Run a launch/sale to boost the number of sales in a short period.
Be sure you review the Amazon Terms of Service, they are extremely
strict and you risk losing your account if you don’t comply.
You could not stipulate that you wanted a positive review but that is what
you normally got and in Amazon’s test a significant amount of incentivised
reviews were 5 stars.
They have now stopped this UNLESS the reviews are through Amazons
own incentivised review program called Vine.
No doubt they saw a lot of people making money off incentivized reviews
and wanted to bring that cash back in house whilst tidying up reviews to
make them more trustworthy
Giving away products is still OK. You can still sell products to people at a
discount. So you can still product launch. You cannot expect to get a review
from those giveaways, however, clearly some people will leave a review.
These will be organic reviews, based on you as a seller following up with
your customers, (which is what you should be doing anyway.)
So what changes for us? Well nothing really changes. We still do product
launches. We still give away product. The only thing that changes is that we
do not now “expect” a review. You may or may not get one. You should, as
always follow up with you customers to ensure they’ve had a good customer
experience.
CHECK LIST
☐☐ Identify 5 Amazon Top Reviewers you can ask to purchase your
product in the hope of a good review, without asking for one.
☐☐ Create a Snagshout Campaign in the hope of getting 20 reviews.
☐☐ Set up a Feedback genius Account.
☐☐ Send at least 1 automated, follow-up email to your customers after
7-14 days, asking for a review.
☐☐ Create a 90 day deadline to either start calling
☐☐ Completed Date……………..
Your Notes
You must get traffic to make sales. That’s a given. But how do you get people
to see your listing? Consistent sales with paid traffic – that’s the best way
to get fast results. Paid advertising generates sales, repeat customers, and
helps you achieve and maintain your organic ranking. Also the higher your
volume of paid traffic, the more highly you will rank in the organic listings
so the more free traffic you get. It’s a catch 22. Free traffic is slower and isn’t
scalable. Don’t rely on it. Balance you paid and free traffic.
You also need to consider your conversion rate. Getting traffic does not
always mean making sales. That where the quality and relevance and of your
listing comes in. Aim for a 15% conversion to sales.
You will need to see goals and set a budget – don’t let it run away on you
without measuring what your results are. You can advertise, pay per click, on
Amazon itself and it is much easier and simpler and probably more effective
than trying Google ads, though if you have a big budget go for both. These
two are the best PPC platforms for Australians.
Set Goals. Calculate your marketing spend per day, per week and per
month and take 10 mins a day to track what is happening. Start with an
educated guess, but be realistic. If you are going for 100,000/mth income you
will need to spend more than $200/day. Include what you spend on getting
reviews in your monthly marketing budget, which should be around the
same dollar figure as what your product costs are per month.
You can choose to bid for impressions (how often you ad is displayed,
clicks, or sales. Measure your cost per click, and sales per click. There is good
sales data you can use for this inside your Amazon Seller account, but you
can also make up your own spreadsheet for analysis.
Amazon Advertising
Note that Amazon sponsored ads are only available to Amazon Sellers
and are displayed in 2 areas of the search results page – 5 down the right
hand side and 2 at the bottom – or sometimes they are at the top. That is
there are only 7 spots available and you want to aim for the top 3 places.
They can be identified by the word SPONSORED.
• Sponsored ads are marketplace specific i.e. your ad on amazon.com
will not appear in amazon India, for example, unless you list it there
as well.
• Only available to Amazon Sellers,
• Very easy to use. Not need to write copy or upload images.
• Go to services.amazon.com. It is simple and quick to set up and you
get free clicks when you sign up for your Amazon Seller account to
get you started.
• Log into your seller account and go to Sponsored Products. https://
services.amazon.com/services/sponsored-products-overview.
htm. On the top Navigation bar select Advertising then Campaign
Manager then Create Campaign.
• Name it with your primary key word and set your daily spend limit
e.g. $3.30/day - $100/mth
Manual Campaigns
Automatic Campaigns
• Use the Automatic campaign setting only once per product and
only for 7-14 days.
• The goal here is to uncover new keywords to test further, with the
aim to bring out the best keywords into your manual campaign.
• Use the Automatic targeting report to which ones are getting clicks
and sales. Copy those over to your manual campaign to test.
• Inside Seller Central go to Reports->Advertising Reports->
Automatic Targeting. Select Auto Targeting Report, and the date
range, update, request a report, download it as a text file and open
in Excel. Sort the data by “Numbers of Orders Placed” or “Product
Sales within a week of click”.
For success, be clear on your goals, set you budget and check regularly.
Create a manual campaign with no more than 10 keywords. Set an automatic
campaign to find the best keywords to use. Review every 7 days. Drop non
performing keywords and test new ones.
Google AdWords
• The opportunity here is good as few take the time and trouble to
use it.
• Try PPC advertising on Bing and Facebook as well.
• Ultimately sell in other markets as well, e.g. India, UK, and New
Zealand.
There is no such thing as free traffic. It is either going to take you time
or money to get people to see your listing. Free traffic can be leveraged but
is not as easy to control as paid traffic. Amazon loves both slow and steady
sellers and fast high volume sellers. What it does not like is stop start sellers
and you must never run out of stock!
The take away message from this chapter is simple. Use paid traffic to
make big money or don’t and get hobby money. 5% more effort will result
in 1000% more revenue. Ultimately you will be getting free organic sales in
other markets.
Amazon ads are not yet available in Australia but they will be coming.
Sell first through amazon.com and be ready for amazon.com.au. Leap frog
the rest. Few are prepared for Amazon Australia. If you follow this system
you will have a huge advantage over other who just won’t do this and will
wonder why they don’t make sales. Figure it out. Make it work. It will bring
you dividends if you stick to it.
CHECK LIST
☐☐ Set your goals and your marketing budget
☐☐ Do thorough keyword research
☐☐ Set up your first Amazon Manual Campaign
☐☐ Set up an Amazon Automatic Campaign
☐☐ Analyse and monitor your data
☐☐ Set up a Google AdWords Campaign
☐☐ Set up Facebook Advertising
☐☐ Completed Date……………..
Your Notes
Once you have your product listed, plan a launch. A launch sounds
like something you do when a product is first revealed on the market but
it is actually a strategy to get massive sales and can be repeated many times
throughout a products life time.
them a product code on a certain date that will allow them to buy
for a greatly reduced rate for 24 hours. You will get a rush of sales.
Check out https://moz.com/blog/category/blogging
2. COST: Thomson is a relatively inexpensive source for finding trusted
bloggers. They connect the business with the blogger and give you
tools to monitor and research. They give a 30 day free trial period
then it is $99/month for 10 active promotions. Build a list of bloggers
to use over and over again. Many will post a You Tube video of your
product in action which is value+++. You can outsource this task to
a VA – see the following chapter. Reduced or no product profit.
3. AMZ Tracker
Go to the Amazon review tracker, https://www.amztracker.com, and
start a campaign to give away many units (50-70) of your product for
$1. Allow a waiting list to build up, don’t approve each one initially.
When your launch is about to commence approve each one at the
same time. AMZ tracker will automatically email all of your selected
people, at the same time, a coupon code to use to buy your product
at this greatly reduced price. You should get large numbers of sales
on the same day. Amazon loves that! Membership of AMZ includes
access to the Amazon Review club and many other useful tools.
There is an excellent video available at amzhq.com/amzt
Note: In order to strictly adhere to the TOS, as of October 2016,
we can no longer require the shoppers on ART to leave reviews for
amztracker product promotions.
COST: Expensive -$50/month minimum level. It is however highly
automated and flexible and gives you a good volume of reviewers
and other tools. You will of course get a reduced or no profit on these
sales but it is well worth it to make the volume of sales and see your
ranking improve.
4. DIY Email Lists
This is a do- it-yourself method of creating a list (database) that you
own. This method requires a reasonable level of computer skill to be
successful and it an ideal job to have outsourced. Use email capture
forms on your website and Facebook advertising to send traffic to
“lead pages”. (Recommended resource, Leadpages, (https://www.
leadpages.net/ ). Leadpages offers free and paid templates if you have
CHECK LIST
☐☐ Choose which strategy(s) to use
☐☐ Set a deadline
☐☐ Create coupon
☐☐ Implement
☐☐ Completed Date……………..
Your Notes
packaging, labels, logo. In this case they compete for your project
and you get to choose.
• Once you find the right person to work with you can contact them
directly.
• Choose you Virtual Assistant (VA) carefully using their ratings
and reviews. Look for “best seller”, “amazon research” and “amazon
product photo”.
• Upwork is good for general VA work - copy writing, legals, and
transcriptions etc. Their people are monitored, with a timer set and
a screen shot of their work taken regularly
• Interview prospective VAs using Skype messenger.
• Then TRAIN them to do your process – time well spent.
• It may be better to hire 3 and then you should get 1 good result.
• You can hire teams, and a supervisor – there are pros and cons.
• Send them a project description outlining your expectations and
outcomes. Ask questions and ask them to repeat back in their own
words to be sure they understand what you want. Most of these
people use English as their second language.
• Ask for an estimate of the number of hours required to complete
the task to your standards. Show them an example.
• It is better to work on a fixed price per task so there are no
surprises. You can negotiate the hourly rate you are prepared to pay.
Project creep comes from poor descriptions of what is expected.
You will save money if the job is set out in great detail. However
fixed price jobs leave no incentive to do good work or for creativity,
and can lead to disagreements. Hourly rate jobs are generally less
stress, provide ongoing work and they like it better. It is harder to
budget this way. It is best to use a mix of the two but start with a
fixed price job. Ask for a time estimate. You can negotiate a lower
hourly rate.
Evaluation
Teams or Individuals?
Hiring a team may seem a good way, as they are supervised, however there
will be double communication, they will cost more and be less transparent.
You may have access to a greater range of skill, but your association will be
less personal. Better to hire 3 individuals – one may be excellent!
Copy what successful people do – see their project descriptions and role
titles to get ideas. If you project description is professional and you sell the
benefits to them of working on it and with you, you are more likely to find
committed people. List the requirements of the job and ask questions to see
if they have read everything.
Avoid:
Top Tips
CHECK LIST
☐☐ List tasks to outsource
☐☐ Decide on your platform
☐☐ Decide on your budget
☐☐ Study existing similar projects and model on them
☐☐ Review each outsourcing project with plus and minus points. Keep
notes
☐☐ Completed Date……………..
Your Notes
WHAT’S NEXT?
If this all sound rather daunting, it is. It is not a get rich quick scheme and
there are no guarantees. The world of ecommerce is ever changing and
Amazon in particular changes the rules constantly. This can either flip you
out or make you more cunning. That said, this method is tried and works.
Final Tips
• You will need some cash – at least 2,000 to get started.
• You must be prepared to think outside the box and change tactics
midstream as the rules and or circumstances change.
• It is possible to make a six figure income per month in a short time
– even a year. You just have to start with one product and one by
one work up to 10.
• You have to be prepared to spend money to make money.
• Aussie Online Entrepreneurs offer LOADS of help! Join and follow
on Facebook to benefit hugely from the combined experience of the
members.
GLOSSARY OF TERMS
RESOURCES