Position: Assistant Manager – Training & Development

Reporting To: ● Department Head

Qualification: ● Post Grad/MBA/PGDBM

Experience: ● 2 + years of experience

● Experience in induction for new employees, training for new & ongoing
business products & processes across teams/ departments including
operation, sales, customer handling, communication and soft skills.

● Should have experience in training need analysis and developing training

programs accordingly.

● Strong knowledge and hand on experience in implementation & management

of training processes using appropriate tools and techniques.
● Experience in evaluation of effectiveness of imparted training.

Skills:

● Pleasing personality with effective and strong communication and exceptional

inter-personal skills.
● Excellent presentation, public speaking and persuasive skills with ability to
connect through words
● Highly self-confident, patient with an eye to detail and ability to explain the
content with appropriate examples.
● Demonstrated capability to think strategically for problem solving, decision
making, sound judgment, assertiveness

Nature of ● Preferably from service industry

Process:
 In this position, S/he will work for the new staff training, refresher training,
Role &
training need analysis, updating and developing training content for different
Responsibility:
product and processes to ensure teams are appropriately trained for the effective
and efficient delivery, design training & development program to facilitate meeting
organizational goals and individual professional needs.

● Conduct induction and process training for new hires. Implementing periodic
and regular refresher training.

● Evaluate training requirements for each division basis job analysis, consulting
with department, appraisal process and other information.

● To prepare content of training with different department heads to cover all

aspects needed during training

● Design training program for succession planning for process & training
continuity, also providing cross functional knowledge so that it helps in better
working of organization and departments

● Creating customized content for behavioral training programs as per training

need analysis within defined timeframe and validating content with
stakeholders and internal team

● Conduct and arrange training for communication, culture, soft skills,

behavioral skills, and process & compliance parameter

● Accordingly preparing training calendar on monthly and yearly

● Monitor calls on communication, soft Skills, and responsible for developing the
speed & customer service culture in the zone

● Reviews/revises training and development plans to ensure that they conform

to the changes in business processes and technology.

● Monitoring training effectiveness for individual and overall training program.

● Check best practices, tools and techniques and implements the same for
trainings

● Working as part of the process excellence team and be part of improvement

projects

● Review of training objectives and processes in order to ensure alignment of

delivery in line with strategic goals of the organization