Professional Documents
Culture Documents
EMPLOYEE HANDBOOK
By:Gezahegn Tibebe
December 2020
We make high demands on our Employees: we expect them to excel in their work, to
continuously develop new and better technologies, to work together in diverse
teams, to satisfy demanding customers, to meet tight deadlines, and to improve and
expand their own capabilities.
What we can offer in return is a chance to operate in a dynamic and enjoyable work
environment, to collaborate with highly-skilled and ambitious colleagues from all over
the world. In addition to on-the-job learning, we offer our Employees a range of
opportunities to develop their knowledge and competences that can help them
further advance their career.
We want our Employees to enjoy their work, to feel at home, and to be proud to work
for us. Most importantly, we want ETELL to be a place where it is safe to work.
This handbook serves to provide our Employees with information and guidance on all
relevant personnel matters of our Company. In addition to providing practical
information, it describes the company’s guidelines for behavior and conduct.
I hope you will feel at home in our Company and wish you a successful career with a
great amount of fun!
Sincerely,
INTRODUCTION
In this Handbook, all definitions and phrases relating to persons and written in the male form (he/his),
also apply to women.
ETELL will update this Handbook from time to time and will notify its Employees of any subsequent
changes or additions when they occur.
1.1.2 Introduction
ETELL conducts its business with integrity and with respect for all its stakeholders. Our first priority is to be a
successful business, which means investing in growth and balancing short-term and long-term interests. We care
about our customers, our Employees and shareholders, our business partners, and the world we live in.
This Code of Business Conduct is a reflection of our beliefs and values and we want it to have practical value in
our day-to-day business. Every Employee must follow the letter as well as the spirit of this Code. The most & proud
value we will have shall be to appreciate, greet, and respect each other & obedient.
We will maintain good communication with Employees through Company-based information and consultation
procedures.
This can only be achieved with the support of all staff and it is the Employee’s responsibility to ensure that this equal
opportunities policy is observed and to fully understand that there is a moral and legal duty not to discriminate.
1.1.3.3 Shareholders
We will conduct our operations in accordance with internationally accepted principles of corporate governance. We
will provide timely and reliable information on our activities, structure, financial situation and performance to all
shareholders on a regular basis.
All Employees are responsible for the day-to-day application of these values. Any breach of the Code must be
reported to the MT, who will not criticize the Employee for loss of business resulting from adherence to these values
and other mandatory policies and instructions. The MT expects Employees to bring to their attention any breach or
suspected breach of these values and/or the Code. Provision has been made for Employees to be able to report any
breach of the Code in confidence and the Company will ensure that the reporting Employee will be not be
disadvantaged.
All ETELL, Employees commit to these Golden Safety Rules. These rules remind us every single day
that we take safety very serious .We have implemented our Golden Safety Rules, we have
procedures, we have good safety systems in place, but we all know that it requires continuous
attention and awareness (behavior & culture) to make sure that we operate in a safe manner. We
take care of each other.
EtELL believes in a no-blame safety culture, where incident follow-up is done in a learn & growth
approach. However, gross negligence or intentionally breaking the rules will have consequences.
A high standard of appearance and hygiene is expected of all Employees. Employees are expected to dress in
smart business attire and to take particular care of their appearance when they expect to meet customers or other
business partners. Employees must wear uniform y & safety clothes duringl working hour.
2.3.2.1. Discrimination
Discrimination is defined as conduct which, intentionally or unintentionally, causes detriment to the recipient and
which is based on their gender, marital status, race, color, age, nationality (including citizenship), national or ethnic
origin, disability, religion and/or sexual orientation.
2.3.2.2 Harassment
Harassment is defined as conduct (physical, verbal or non-verbal) which is unwanted and personally offensive to the
recipient. If an Employee is found guilty of harassment, he will be held personally liable for such conduct and
disciplinary actions will be taken towards this Employee. In addition, where harassment constitutes a criminal
offence, it could render the harasser liable to prosecution under Ethiopian law.
The following are (non-exhaustive) examples of inappropriate conduct and unacceptable behavior which may be
regarded as harassment:
unwanted physical contact in any way or form; physical threats; and/or insulting or abusive behavior or
gestures;
offensive language; derogatory or demeaning remarks based on gender, race, disability, religion or sexual
orientation; inappropriate or offensive jokes, comments, etc.; and repeated unwelcome invitations;
non-verbal conduct of an offensive nature; pictures or pin-ups that display men or women as sexual objects,
as members of derogatory racial or religious stereotypes or that ridicule people as a result of their disability
or sexual orientation; abusive or offensive gestures or messages including those sent via e-mail or posted
on the Internet.
2.3.2.3 Bullying
Bullying in the workplace causes an unhappy, distrustful and stressful atmosphere and often leads
to illness absence, increased staff turnover, and deteriorating morale and performance levels if not
dealt with promptly and fairly.
The following are (non-exhaustive) examples of inappropriate and unacceptable behavior at work that
Spreading malicious rumors and/or making malicious allegations which can be considered
attacks on another person’s character or standing;
Bullying does not include legitimate, justifiable and appropriately conducted c behavior or job performance.
Make notes of the event or events that were experienced or witnessed. Speak to the person
responsible if this feels doable. It is important that the person knows that his behavior has
caused another person to feel harassed/discriminated against or bullied. Give feedback on
the effects of their behavior, the feelings they have caused, but do not make personal
comments about them. It is possible that they did not intend to cause offence and need to
have the effect of their behavior drawn to their attention. If this feels like it is too much to
ask, the LM, the Confidant or HR should be requested to help.
If the problem cannot be solved, if the negative behavior persists or is too severe, the
incidents should be reported to HR. If HR is not able to solve it, HR shall install a complaints
committee (either internal or external) which will perform a discrete but thorough
investigation into the allegations and decide upon appropriate action. It would be helpful if
the report of the incident(s) was specific, describing the behavior including time, place and
date.
If an Employee feels that his LM is harassing him or another Employee, assistance from HR
and/or the Confidant should be sought. They will review the details of the incident and, if
necessary, carry out an investigation to determine whether disciplinary action is merited.
HR can determine to install a complaints committee (internal or involve a third party) to investigate the incident if
needed. The complaints committee will be sensitive to the feelings and needs of those involved and will be sure to
treat everyone concerned with respect during the course of the investigation.
All information surrounding the complaint will be handled professionally, in the strictest confidence, and will be
disclosed only to those who need to know for the purpose of investigation or taking disciplinary measures.
Within 7 days of receipt of the complaints committee's report, the MT will decide on the measures to be taken with
respect to the specific individual case. Should the MT deviate from that advice, they will do so after consultation with
the complaints committee and they will state the grounds therefore in their written decision. A copy of the decision is
sent to those directly involved.
2.3.2.6 Sanctions
Depending on the seriousness of the complaint(s), the MT may impose, amongst others the following sanctions on
the person against whom the justified complaint is addressed:
a written reprimand;
a suspension;
transfer;
If the complaint is deemed to be unfounded, the MT will take the necessary measures to bring the situation in the
workplace back to normal. The complaints committee will be asked for their advice on how best to achieve this.
If a deliberately false complaint has been lodged, the MT will take appropriate steps to rehabilitate the person against
whom the complaint was directed. Appropriate measures will also be taken against the person who intentionally
submitted the false complaint. The complaints committee will be asked for advice on this.
2.3.2.7 Confidentiality
All involved parties with the complaint and/or the investigation by the complaints committee must keep any data or
knowledge they receive strictly confidential. Whether or not this duty of confidentiality also applies to the complaints
committee's advice and/or the Company's final decision, is for the MT to decide.
2.3.2.8 Confidant
Has appointed a Confidant for problems of Employees with which he needs help or wants to talk about. The
Confidant will act according to SOP problem occurs at work or in private that cannot be discussed with the
Employee’s LM and the Employee feels the need to discuss it, the Confidant is the designated person to talk to. The
Confidant will keep all discussions and received information strictly confidential and will try to advise the Employee
under the conditions described in the Confidant regulations. Examples of circumstances where Employees could
contact the Confidant include inappropriate behavior, sexual intimidation, aggression or violence, discrimination, and
unequal or unjust treatment.
2.4.1 Smoking
ETELL’s premise is also prohibited and smoking is only allowed in the designated area. Please make sure not to
make a negative impression on our customers by smoking.
If an employee wishes to smoke, he should do so only during a break. Employees who wish to take a cigarette break
must first obtain permission from their LM, especially if such a break arises during a busy period. Employees must
ensure that they take their cigarette breaks at sensible intervals, that they do not happen too frequently, and that they
do not cause disruption to their or the work. Cigarette breaks are not considered a normal part of working hours.
3. EMPLOYMENT CONDITIONS
Prior to commencement of the employment, the Company and Employee conclude an individual written employment
contract for either a fixed or indefinite period. All employment contracts and other documents are drafted in English.
Employees recruited for indefinite period are subjected to sixty (60) days of probation period.
All relevant documents relating to the employment contract should be known, approved and signed before the first
day of work.
A copy of the Handbook , offense & penalty ,SOP and other related documents will be handed to the Employee
along with the employment contract and the digital version of the Handbook will be available through intranet.
The company reserves the right to change the terms and conditions of this Handbook from time to time if this is
required by a change of law, for fiscal reasons, or because of important Company interests or developments.
Changes to and updates of the Handbook will be published and made available to all Employees by HR.
Prior to or upon the commencement of the employment, Employees may be asked to present a certificate of good
conduct and free from crime acts. This document can be obtained from the Ethiopia Federal police Forensic
Department.
To follow instructions given by the employer based on the term of the contract and work rules
To handle with due care all instruments and tools entrusted to him to work
To give all proper aid when an accident occur an imminent danger threatens life or property in his
place of work without endangering his safety and health.
(c) Absence from work without good cause for a period of five days in six
month and eight times late attendance record in six month;
10. Conviction for an offence where such conviction renders him unsuitable for
the post which he holds.
11. Absence from work due to a sentence of imprisonment passed against him
for more than thirty (30) days.
The employee after probation period should provide one month in advance notice to
resign.
These Confidentiality Statements apply to all personnel at all positions. In the case an Employee
refuses to sign the Confidentiality Statements, ETELL is authorized to revoke the offer of
employment or terminate the employment with immediate effect.
These records are filed in each individual Employee`s name and are available upon request for the Employee to
look into. These files include all data, agreements, letters, reviews and other documents relating to the Employee`s
employment.
After termination of the employment contract, the files will be stored for a minimum of five years for access by
authorized personnel only or such period of time as required by applicable law.
ETELL will act as a good employer. This means the Company adheres to the principles of diligence, will treat the
staff without arbitrariness and undertakes to act in fair and reasonable compliance with the Company regulations
and codes of conduct as set out in the employment contract and this Handbook.
For every job, a job description is available. This job description indicates the tasks and responsibilities of the job
and the reporting lines.
If the performance or conduct standards during the trial period are not satisfactorily met, the Employee will be
informed, and, depending on the circumstances, either the Employee or employer can terminate the contract without
notice.
For the termination of his/her employment contract the Employee has to observe a notice period of at least one (1)
month. Notice can be given up to the last day of the calendar month. The last day of work will be determined in
consultation with the LM and HR. Notice must be handed in writing to HR.
For the Company, the notice period depends on the years of employment, according to the labor proclamation:
One (1) month, if the consecutive length of employment with the Company is less than one (1) years,
Two (2) months, if the consecutive length of employment with the Company is at least one year (1) years but
less than nine (09) years,
Three (3) months, if the consecutive length of employment with the Company is at greater than nine (09)
years but less than fifteen years.
2.3.13 Retirement
The employment at ETELL will automatically terminate on the day the Employee reaches the legal retirement age
which is 60 years. The Employee has to inform HR and the pension insurer at least 6 months before the
commencement of the pension.
2.3.15 Termination
At the last day at the office, not necessarily the last day in service, the Employee must return all resources and
equipment that were handed to him during the term of his employment. The Employee is responsible for properly
returning the applicable properties.
a. General
Working hours at factory are flexible (subject to the working hours described in this section); however, Employees
are expected to adjust their working hours to the proper execution of their tasks and responsibilities. If certain
positions require specific working hours, this will be confirmed to the relevant Employees.
3.4.1 Overtime
As a general principle, compensation for overtime is deemed to be included in the salary of the employee. An
Employee may be required to work overtime in addition to the normal hours if requested to do so by an LM on
reasonable notice or it is necessary for the proper performance of the duties. Any Employee with serious and
justifiable objections of principle may be excluded by his LM from working Overtime. The compensation will be
calculated for every over time performed from
6:00 am up to 8:00Pm (rate of1.5),for every hours of overtime done during 6:00am -8:00pm will be 1.5
times of the worked hours.
8:00 Pm up to 6:00 am (1.75) for every hours of overtime done during 8:00Pm -6:00am will be 1.75 times of
the worked hours.
Day off (2), for every hours of overtime or normal duty performed is twice normal working hour hours.
Holiday (2.5)for every hours of overtime or normal duty performed by public holiday is two & half times that
of normal working hour.
3.5 Salary
3.5.1 General
The personal development of the Employee and the individual performance are registered in the
Salary system of the company each employee’s salary is determined in range accordance of the Company’s salary
scales as set out in used the on the salary performances assessment the individual Employee’s salary increase.
3.5.6 Promotions
In case an Employee is promoted to a job which is classified in a higher job grade, the Employee is entitled to a
salary increase up to management discretion and up to decision of Gm
Promotions can be submitted following the annual performance review. The responsible LM will present the
recommendations of the promotion in writing, after consulting with HR, to the MT.
3.5.7 Deductions
The employee salary is subjected to payroll income tax, pension contribution (7%) and the company will contribute
(11%) pension contribution.
3.5.9 Bonus
ETELL recognizes successful teamwork and individual contributions to our success with bonus remuneration.
Annually, an individual bonus can be granted based on the Company and Department performance.The
percentage of and amount of bonus can be approved by the BOD/MT/ in order to enhance employees performance
and achievements.
Other than the holiday payment of employees, the company can provide holiday allowance in kind or in cash
Eastern
Ethiopian Christmas
Only Lunch-------------------------------300birr
(a). Sixteen (16) working days for the first one year of service
Employees shall be entitled to leave with pay for three working days when
(b).His spouse or descendants or ascendants, brother, sister, aunt, relative by consanguinity or affinity dies
(c).A male employee shall be entitled to three consecutive days paternity leave with full pay
3.5.18 Insurances
Employees must obey & perform their task as per the company safety & security rules;
Employees are insured for the sickness & injury arises from Work.
The Employee must read all SOPs that are applicable to his job. When all training sections are signed off by
the Employee, the form can be submitted to the LM at the end of the year.
The LM is responsible for handing in the signed form with the final appraisal at HR for filing in the personnel
file.