(Rahat Khan)

Centralized Organizations

The City Bank follows the Centralize management system. Centralization is a business structure
in which one individual makes the important decisions (such as resource allocation) and provides
the primary strategic direction for the company.
CEO of the City Bank makes all decisions regarding services, strategic direction, and most other
significant areas. Within “The City bank”, much of the decision-making responsibility lies with
the Chief Executive Officer (CEO) Mashrur Arefin, who assumed the has been appointed (in
2019) as the Managing Director & CEO of The City Bank Limited . The City Bank has long been
viewed as an organization that maintains a high level of centralized control over the company’s
strategic initiatives such as new system development, markets to operate in, and company
acquisitions. Like many businesses The City Bank is continuously changing their technological
environments that have a centralized form of management structure. The decisions made by the
lower level management are limited in a centralized environment.

Advantages:

The advantages of City Bank’s include clarity in decision-making, streamlined implementation

of policies and initiatives, and control over the strategic direction of the organization.

Disadvantages:

The primary disadvantages of City Bank can include limited opportunities for employees to
provide feedback and a higher risk of inflexibility.

Controlling:

The City Bank is using wide span of control system. The board of directors provides
governance, direction and oversight to senior Management. It is liable for endorsing and
assessing the general business techniques and huge arrangements of the association just as the
hierarchical design. The directorate has a definitive obligation regarding guaranteeing that a
sufficient and compelling arrangement of internal controls is set up and kept up with. Board
individuals are objective fit and curious with an information or mastery of the exercises of and
hazards run by the bank. This board is solid, dynamic board, especially combined with viable
vertical correspondence channels and competent monetary, lawful, and internal review
capacities. They give a significant component to guarantee the amendment of issues that might
reduce the adequacy of the internal control framework.
By and large, the senior management who are the subordinates of the board individuals isolates
the undertaking of various specialty unit as indicated by the objective that has been chosen for
them. What's more, from a higher situation of the hierarchical outline, the watch out for the
presentation and oversee where required.
In the root level the image is very surprising from different banks. Maybe than assigning every
one of the workers under branch manager and right hand branch manager, there are various
gatherings for completing various undertakings. For instance, in each branch there is a functional
office, whose errand is to administer the new record openings and assisting customers with the
Loan exchanges. Essentially in these gatherings all representatives are of same assignment and
under one functional manager.

End of these gathering managers’ report to the Branch manager. Thus, it is obviously seen that,
in The City Bank Limited, the obligations of branch managers are not that much weighty like
different banks. What they do is, oversee if all approaches of Bangladesh Bank and the actual
Company are being followed or not and if any gathering chiefs need any direction they give
them. Along these lines, it is perceived that their obligations are isolated among his sub
ordinates.

. Organizational Behavior:-

1. Employee motivational tools used within the organization:

Employee motivation process in City Bank has some specialty for attaining their organizational goal. The
bank uses different types of motivational tools as well as internal and external motivation.
City Bank use this tools for motivating employees which fall into two basic categories. The first is
external . These tools deal with physical or monetary rewards, such as bonuses or child care. The second
category is internal. These rewards meet a psychological or personality need of employees, such as
feelings of validation or pride in a job well done.

Tool type:-

Internal Motivation:

Empowerment:
Empowerment is an inherent inspiration. City Bank engages representatives by giving them
individual responsibilities and the power to settle on basically fundamental decisions. They
additionally propel workers by empowering them to be just about as imaginative and creative as
could be expected.

Self-Improvement:
City Bank self-improvement programs permit representatives to get the preparation or classes
they should be better at their jobs. This inspires employee in two ways. In the first place, it
shows workers the organization accepts they are equipped for accomplishing with additional
abilities or information.

Recognition/Attention:
At the point when workers achieve something they have accomplished something recognition is
appreciation for that accomplishment. City Bank advances their best worker of the year to give
such recognition.

Applause:
In the City Bank they physically applauds people by giving them a round of applause for specific
achievements.

One-on-One Coaching:
Coaching is worker improvement only expense is time. Time implies care. City bank has
preparing office. Preparing plan "adjust" instructional meetings will continually upgrade the
presentation of individuals and the efficiency of business.

Profession Path:
Representatives need to realize what is conceivably ahead for them, what openings there are
intended for development. This issue is a sometimes failed to remember fixing with regards to
the significance it plays in the general motivation of individuals. City bank sets vocation ways
inside organization for aiding representative.

Job Titles:
City Bank discusses job titles and tapping the self-regard of individuals. Someone feels about the
manner in which they are seen in the labor force is a basic component to in general demeanor
and spirit.

On-the-Spot Praise:
This tow is related with recognition however the key here is timing. When there is a reason for
lauding someone under any condition! Expeditiousness rises to viability.

Leadership Roles:
City Bank gives individuals leadership roles to compensate their exhibition and furthermore to
assist with distinguishing future productive individuals. The vast majority are animated by
leadership roles even in spot appearances. For instance, whenever guests come to working
environment utilize this chance to permit a representative to play the job of guests guide.

Team Spirit:
Here individuals like to truly consider themselves to be essential for a gathering or team.

Executive Recognition:
This is the clear-cut advantage. Furthermore, similar to any unmistakable advantage, timing is
generally basic. In case this is utilized time after time the worth is decreased. Furthermore, in
case it is utilized only for exceptional occasions and uncommon accomplishments the worth is
heightened.

Social Gatherings:
Booked offsite occasions improve bonding which thus helps team spirit, which at last effects
City Bank positive workplace.

Time Off:
Implement contests that procure time off. Individuals will vie for 15 minutes or 1/2 hour off
similarly as hard as they will for a money grant.

Outside Seminars: Outside seminars are an animating break. City Bank does outside seminars for
a great many people; consider on location seminars or studios for the staff.

Additional Responsibility:
There are most certainly workers in organization who are asking for and can deal with additional
responsibility.

Theme Contests:
Over the years contests have delivered up to 170% expansion in execution. However, similarly
as significant, contests kept up with positive environments that have diminished representative
turnover by 400%.

Stress Management:
City Bank gives articles and books regarding this matter. They ensure they realize it is
accessible and urge them to utilize it.

2. External Motivation:

Life Enhancement:
Some workers fail to meet expectations or oppose organization change or guidelines due to
things occurring in their lives. So City Bank masterminds motivational program to improve
worker life by giving rewards, stately/festival impetuses etc.
Good Work Environment:
City Bank gives fantastically finished office spaces. This for sure gives an uplifting tone in the
personalities of the representatives.

References

Organizational behavior, Robbins Judge, 13th Edition. (Chapter 7, pg# 246 and
onwards)www.thecitybank.com.bd (annual report, highlights, CEO’s message, Chairman’s
Message)Wanda Thibodeaux, Demand Media, www. smallbusiness.chron.com