A strong and positive organizational culture is a key for successful growth and serves as a

competitive advantage for organizations. This is especially true for service giving businesses like
banks that rely greatly on the knowledge and skill of their employees. The primary objective of
this study was to assess organizational culture and employees’ performance in the case of CBO
bank. The study viewed organizational culture as shared values, beliefs and norms that influence
the way employees think, feel, behave and perform their day to day duties in the work place.
Observation and interview were used as data gathering tools. Stability and attention to details
were the cultural dimensions shared by the bank need to observe how the employees’ perceive
their bank in organizational culture and work towards developing those organizational culture
dimensions in which they were found to have lower ratings.

The case of CBO bank can be characterized by the dimensions stability and attention to detail. The bank
has a culture of stability means that this bank concentrates their effort and performs their activities to
maintain things as they are so that they can realize continued growth. At the same time having a culture
of attention to details indicates that the bank has concerns to elements of tasks and stress accuracy
while tasks are being performed.

CBO bank STRUCTURES & CULTURE

Organization structure: Every organization should have Organization structure because it tells
about the level of hierarchy that who is responsible to whom and also shows position of a
person. CBO bank structure consists of vital pillars of an organization which the organization is
composed of:
Work Specialization: Work specialization is a key factor of organization structure. In the
organization there are several jobs along their workers. So the workers perform individually
their tasks so they are performing that activity again and again then they trained and work
specialized on their field.
Departmentalization: Though departmentalization jobs are divided into the specialize work and
they perform the tasks in a groups the following are the forms of departmentalization
Customer Departmentalization, Geographical Departmentalization, Functional
Departmentalization, Product Departmentalization, Process Departmentalization
Chain of Command: Chain of command is the responsibility, proper line of authority in the
organization. Classical theory explains hierarchy or chart structure that who reports to whom,
and clarifies the ranks it tells about the duties, responsible assignments in organization. In some
of the organization is based on it like navy and much active.
Span of Control: It explains the actual position of the manager in the organization that how
managers are controlling their sub co-ordinates we have two types of spin of control. In CBO
bank case Tall and narrow spin control.
Tall and narrow: In this factor manager can handle five to eight sub co-ordinates. It is much
easier to handle minimum people good communication will be there supervision will be
stronger its means that the distance between CEO and lower managers is very less.
Centralization and Decentralization: It tells about the organization structure that who is the
decision maker in the organization. In the centralization decision making is concentrated by the
single person and the decision making is done higher manager with no interaction from the
lower level and in the decentralization decision making is get distributed in the hierarchy
throughout the organization its benefits is actions and decisions are taken more quickly and
more confident.
Matrix Structure: Matrix structure is the combination of the product customer, functional
departmentalization. An organization which has a matrix structure that is the team work of the
business and based for the project. Every department is responsible for their section. This team
work is up to the project time if the project time is over then they divert to another project.
Here the project manager is responsible after the completion of the project and budget