English Learning Guide

Competency 1
Unit 1: Customer Service
Workshop 1
Centro de Servicios Financieros- CSF
Name: Angie Jhoana espinosa Sotelo Cohort : 2232796 Date:30/07/2021
Training program : ingles Instructor: Stephanie López

Exercise one
Work in groups and discuss the following questions:

Personal information for me is used to

What do you
identify, contact or locate a specific
understand for
person, or it can be used, together with
personal
other sources of information to do so
information?

Our age.

What data Address.

corresponds to Phone number.
personal
information? Personal email.

What is your favorite food?

How can you ask a What is your favorite color?
person about their
Why would you like to learn Spanish?
personal
information? What / What are the names of your
pets?
Do you have a favorite team?
Exercise two
Create a business card using your personal information. Use the image as
an example. Take into account:

3.4. Writing Practice

Let’s suppose that you are part of a design team. Write a
short paragraph, saying who the members of your team
are. Use the following text as a model.
My name is Angie Espinosa. I am the
secretary at sports technology ltda. These are
the members of my team. Nicolas is the
manager of the company, the person in charge
of product production is Jenny, the following
members of our company are Estefania and
Rossy are in charge of advertising.
We are a great team with many ideas for our
clients