Name: Angie Jhoana espinosa Sotelo Cohort: 2232796 Date:14/11/21

Training program: GESTION CONTABLE Y DE INFORMACION Instructor: LUZ ALBA GONZALES

FINANCIERA

1. Work in groups and discuss the following questions:

- - What do you understand for personal information?

R/ the Personal information is what is requested from a person to know their data such as their name, surname,
identification number, telephone number and in some cases their age is asked

- What data corresponds to personal information?

R/ the data that correspond to personal information are

• Names
• Surnames
• Age
• Phone
• Identification number

- How can you ask a person about their personal information?

R/ The following information questions would be asked:

• What is your name?
• Where are you?
• What is your last name?
• What is your first name?
• What is your address?
• What is your phone number?
• What is your E-mail address?

2. Create a business card using your personal information. Use the image as an example. Take into
account:
- Name of the company
- Full name
- Position in the company
- Contact information

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3. Skills practice: Do the following activities to practice the learnt vocabulary and English structures.

3.1.Speaking practice

RTA/=

hello nice to meet you my name is ANGIE ESPINOSA I am the new manager of JOYER LIVANGIE

if you have any questions you can tell me thank you have a good day

3.2.Listening practice
Before watching the video, discuss:
- What is communication?

Communication is the exchange of information that occurs between two or more individuals with the aim of providing
information and receiving it. In this process a sender and a receiver take part, in addition to the message that is revealed.

- How do we use communication at work? Give some examples.

The ability to communicate effectively is essential in all areas, and especially in the workplace. Effective communication
enables and simplifies human resources to carry out properly assigned tasks, fulfillment of objectives, and work as a team.

Watch the video, make notes, and answer or complete the following statements:
- What is communication?

Communication is the exchange of information that occurs between two or more individuals with the aim of providing
information and receiving it. In this process a sender and a receiver take part, in addition to the message that is revealed.

- Mention 3 ways of communication

Visual comunication. It consists of the communication that the receiver perceives by sight. ...

Oral communication. It consists of the communication that the issuer produces through speech, through telephone
 conversations, presentations, formal speeches, etc. ...

Written communication

- What does influence how people imagine you?

It influences the way they look at me when I communicate with them, they can know what kind of p
e person I am
- Who can you communicate with in a casual or informal way?
I can communicate casually but appropriately with older people in order to inform my friends and acquaintances who I
trust
- Texting Abbreviation, Emoji, and being silly is fine to communicate with
used with friends and co-workers with whom we have that kind of confidence to be dumb

Before Reading the text, discuss the following questions:

- Do you think it is necessary to have a communication code at work? Give examples.
– the way we communicate with a person a serious example with a boss at work we
communicate in a cordial way and always making our point of view understood or what
we are needing

What can you say about formal and informal communication? Describe.
formal communication is a communication system that relies on officially designated
channels and systems.

Informal communication refers to the exchange of information in an unofficial way. ...

This communication is born from social relationships, it is beyond the restrictions of the
organization.

VOCABULARY
Identify the key words from the text. Look for their definition, pronunciation in English.
WORD / EXPRESSION DEFINITION

Interchange Reciprocal exchange of a thing between two or more people.

Role Rectangular piece of that blank, handwritten, or printed laminated material.

Organization Group of people and media organized for a specific purpose.

channels of communication It is the means by which data, messages or information sent by a sender to a
receiver are transmitted.

Verbal communication Verbal communication is the type of communication in which linguistic signs
are used in the message. The signs are mostly arbitrary and / or conventional,
since they express what is transmitted and are also linear; each symbol goes
one after the other.

Spoken communication It is established between two or more people, has speech as a means of
transmission and a language as a code. Each technique used in order to
exchange ideas has a very varied field of application, among which are:
 personal, social, professional, political or scientific, among others.

Written communication It is one that is established through words or any other written code.

non-verbal communication es un proceso de comunicación que se manifiesta a través de gestos,

expresiones o movimientos corporales.

eye contact Eye contact is a form of non-verbal communication and is believed to have a
great influence on social behavior.

Workplace it is a place where someone works for their employer or for themselves, a
workplace.

GC-F -005 V. 01

Duties a commitment or expectation to take some action in general or if certain

circumstances occur

Hierarchical It is a structure that is established in order to its criterion of subordination

between people, animals and values.

Command Faculty or ability to command.

Network Organization formed by a set of establishments of the same branch, and

sometimes under the same management, which are distributed by several
places in a locality or geographical area to provide a service.

Requests That right that any individual or legal person, group, organization or
association has to request or claim before the competent authorities, normally
governments or public entities - for reasons of public interest, whether
individual, general or collective.

Reports a document written in informative prose for the purpose of communication,

thus referring to facts obtained or verified by the author.

Bottom-up Bottom-up development requires the participation, innovation and

organization of social actors and their projects in order to generate autonomy
and achieve the development of the town in its multiple dimensions.

Top-down From top to bottom, and not from top to bottom, with the meaning of 'from
beginning to end, from one end to another', is the phrase found in the
academic dictionary.

Strand Chain A DNA strand is made up of a chain of deoxyribonucleic acids: when two of
these chains twist and form a double spiral, it is called a double DNA strand.

Cluster Chain A person shares information with a group of selected individuals and each of
them in turn shares that information with others.

Gossip Chain True or false news, or comment that is generally intended to upset some
people with others or is whispered about some.

secrecy This information may include databases on customers, suppliers; production

methods and techniques; Investigation and development

time-consuming Complain without thinking of solutions a waste, not just of time, but of
energy worrying about more.
 reliable
Applies to the person who can be trusted

Supporting
That it is less important or of a lower hierarchy than something else that is the
main one.

Available Que está en servicio activo sin destino, pero puede ser destinado
inmediatamente.

Difference Between Formal and Informal Communication

Someone said correctly “The very attempt of,

not to speak, speaks a lot.” Communication
plays a crucial role in our life, as
people interchange their ideas, information,
feelings, and opinions by
communicating. Formal
communication passes through
predefined channels of communication all
over the organization. On the
contrary, Informal flows in every direction,
i.e. it moves freely in the organization.

Communication can be verbal – spoken or written, or non-verbal i.e. using sign language, body
movements, facial expressions, gestures, eye contact or even with the tone of voice. In an
organization, there are two channels of communication – formal communication and informal
communication. People often confuse between these two channels, so here we present this
article that explains the difference between formal and informal communication network.

Definition of Formal Communication: communication in which the flow of information is already

defined. The communication follows a hierarchical chain of command established by the
organization. This type of communication is used exclusively in the workplace, and the employees
follow it while performing their duties. Some examples are: Requests, commands, orders, reports
etc.
There are four types of formal communication:
∙ Upward or Bottom-up: The information goes from subordinate to superior authority. ∙
Downward or Top-down: The goes from superior to subordinate.
∙ Horizontal or Lateral: The communication between two employees of different
departments working at the same level.
∙ Crosswise or Diagonal: The communication between the employees of two different
departments working at different levels.

Definition of Informal Communication: Communication does not follow any pre-defined channel
for the transmission of information. This type of communication moves freely in all directions, and
it is very quick and rapid. This type of communication is very natural as people interact with each
 other about their professional life, personal life, and other matter. Some examples are: Sharing of
feelings, casual discussion, gossips, etc.
There are four types of informal communication:
∙ Single Strand Chain: The communication in which one person tells something to another,
who again says something to some other person and the process goes on.
∙ Cluster Chain: The communication in which one person tells something to some of its most
trusted people, and then they tells them to their trustworthy friends and the
communication continues.
∙ Probability Chain: The communication happens when a person randomly chooses some
persons to pass on the information which is of little interest but not important. ∙ Gossip
Chain: The communication starts when a person tells something to a group of people, and
then they pass on the information to some more people and in this way the information is
passed on to everyone.

Key Differences

1. Formal communication is also known by the name of official communication. Informal

Communication is also known by the name of grapevine.
2. In formal communication, the information must follow a chain of command. Conversely,
the informal communication moves freely in any direction.
3. In formal communication, full secrecy is maintained, but in the case of informal
communication maintenance of secrecy is a very tough task.
4. Formal communication is written, whereas Informal communication is oral. 5. Formal
communication is time-consuming as opposed to Informal communication, which is rapid
and quick.
6. Formal communication is more reliable than Informal communication.
7. Formal communication is designed by the organization. Informal communication starts
itself due to the urge of ‘human to talk’.
8. In formal communication, the documentary evidence is always available. Informal
communication supporting documents are not available.

According to the text:

- Answer your instructor´s comprehension questions and share your answers.
- Establish a comparison chart between formal and informal communication. Work in pairs
FORMAL COMMUNICATION INFORMAL COMMUNICATION

 Communication in the office or organization Informal communication also takes place in the
that takes place through the officially workplace between employees, although it is not
designated channel or the predefined done through officially designated channels and the
channel is known as formal communication. topic of discussion is broader.

 Up or bottom up, bottom or top down,
horizontal for lateral and transverse or
diagonal communication
 Formal communication takes place mainly
in written form.
 Single strand chain, cluster chain,
probability chain, and gossip chain.
 Informal communication occurs primarily
orally.
- Make a graphic illustration of the 4 types of in/formal communication. Use mind maps models and
share it with the rest of the class. Work in pairs

3.4.Writing Practice
Let’s suppose that you are part of a design team. Write a short paragraph, saying who the
members of your team are. Use the following text as a model.
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Hello, My name is Kevin Galindo. I am a graphic
designer at Draw your Dreams Corporation.
These are the members of my team. On my
right, Blanca and Jeisson, they are the
copywriters for the new products on the
production department. On my left, you can see
Rosa, Julian, and Miriam. They are the sales
representatives of the company.
And I am the one in the middle of the picture.
We are a great team with lots of ideas for our
customers!

Now, try your own text. Use a picture to have

more ideas!

HI, MY NAME IS ANGIE ESPINOSA, OUR COMPANY IS CALLED JOYERIA LIVANGIE IS A COMPANY
DEDICATED TO THE SALE OF JEWELERY OUR MEMBERS ARE LISETH ROMERO, VALENTINA
CARNEDAS AND I, THIS DIVIDED VALENTINA IS IN CHARGE OF THE WORK OF THE ACCOUNTS
AND LISET I AM THE ONE WHO HELPED WHEN THEY NEED SUPPORT