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End user[edit]
See also: End user
End users are the ultimate human users (also referred to as operators) of a software
product. The end user stands in contrast to users who support or maintain the product
such as sysops, database administrators and computer technicians. The term is used to
abstract and distinguish those who only use the software from the developers of the
system, who enhance the software for end users.[1] In user-centered design, it also
distinguishes the software operator from the client who pays for its development and
other stakeholders who may not directly use the software, but help establish
its requirements.[2][3] This abstraction is primarily useful in designing the user interface,
and refers to a relevant subset of characteristics that most expected users would have
in common.
In user-centered design, personas are created to represent the types of users. It is
sometimes specified for each persona which types of user interfaces it is comfortable
with (due to previous experience or the interface's inherent simplicity), and what
technical expertise and degree of knowledge it has in specific fields or disciplines. When
few constraints are imposed on the end-user category, especially when designing
programs for use by the general public, it is common practice to expect minimal
technical expertise or previous training in end users. [4]
The end-user development discipline blurs the typical distinction between users and
developers. It designates activities or techniques in which people who are not
professional developers create automated behavior and complex data objects without
significant knowledge of a programming language.
Systems whose actor is another system or a software agent have no direct end users.
User account[edit]
This section does not cite any sources. Please help improve this
section by adding citations to reliable sources. Unsourced material may be
challenged and removed. (October 2019) (Learn how and when to remove
this template message)
Terminology[edit]
Some usability professionals have expressed their dislike of the term "user" and have
proposed changing it.[6] Don Norman stated that "One of the horrible words we use is
'users'. I am on a crusade to get rid of the word 'users'. I would prefer to call them
'people'."[7]
Users of computer systems and software products generally lack the technical expertise
required to fully understand how they work. [8] Power users use advanced features of
programs, though they are not necessarily capable of computer
programming and system administration.[9][10]
See also[edit]
1% rule (Internet culture)
Anonymous post
Prosumer
Pseudonym
End-user computing, systems in which non-programmers can create working
applications.
End-user database, a collection of data developed by individual end-users.
End-user development, a technique that allows people who are not professional
developers to perform programming tasks, i.e. to create or modify software.
End-user license agreement (EULA), a contract between a supplier of software and its
purchaser, granting the right to use it.
Luser
nickname
Registered user
User error
User agent
User experience
User space
References[edit]
1. ^ Ko, Andrew J.; Abraham, Robin; Beckwith, Laura; Blackwell, Alan; Burnett, Margaret; Erwig,
Martin; Scaffidi, Chris; Lawrance, Joseph; Lieberman, Henry; Myers, Brad; Rosson, Mary Beth;
Rothermel, Gregg; Shaw, Mary; Wiedenbeck, Susan (April 2011). "The State of the Art in End-User
Software Engineering" (PDF). ACM Computing Surveys. 43 (3): 1–
44. doi:10.1145/1922649.1922658. S2CID 9435548.
2. ^ "Understanding Organizational Stakeholders for Design Success". 2004-05-06.
Retrieved 2016-08-31.
3. ^ Rigsbee, Sarah, and William B. Fitzpatrick. "User-Centered Design: A Case Study on Its
Application to the Tactical Tomahawk Weapons Control System."Johns Hopkins APL Technical
Digest 31.1 (2012): 76–82.
4. ^ "What is end user?". Retrieved November 7, 2010.
5. ^ "User Name Formats". MSDN. Developer technologies. Microsoft. Retrieved 2016-01-
11. The down-level logon name format is used to specify a domain and a user account in that domain
[...].
6. ^ Don Norman. "Words Matter. Talk About People: Not Customers, Not Consumers, Not
Users".
7. ^ "Don Norman at UX Week 2008 © Adaptive Path". Retrieved 8 November 2010.
8. ^ Jargon File entry for "User". Retrieved November 7, 2010.
9. ^ "Power Users' Guide". sap.com. Retrieved 2015-01-14.
10. ^ "Windows Confidential: Power to the Power User". microsoft.com. 2012. Retrieved 2015-
01-14.
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exchange, servant leadership, and authentic leadership. The transformational
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