MISGANA ARAGAW MEKURIA

Curriculum Vitae
STATEMENT
A highly motivated individual currently committed to resume to a career
relevant to my education and experience after attending the last few
months to a regular graduate study. I have extensive experience liaising
with people and possess excellent analytical skills. I have also proven rec-
CONTACT ord working under pressure. I am currently looking for a challenging op-
portunity in health sector projects.

 +251935203182 EXPERIENCE

misgana01@gmail.com
 Addis Ababa Ethiopia January 2010-October 2019
Various Sections in Ethiopian Airlines starting from Customer
Service Clerk to Senior Customer Service Officer Positions.
Some of the activities I have been engaged with include:-
 Negotiate and process ground handling service contracts across Inter-
SKILLS national Airports where Ethiopian airlines operate.
 Analyze ground handling cost and information on database containing
C O OR D I N A TI ON all supplier contracts and rate information
T E A M W OR K  Study, survey and benchmark industry best practices and develop new
C O MP U TE R S KI L L S premium customer service products to improve service quality of Ethi-
 M S O FFI CE opian Airlines.
 SPSS  Create awareness trainings for front line staffs through presentation
 SAP and preparing quick reference.
 Team up with all concerned divisions to ensure customer service
standards improve constantly, maintain the industry standard system-
LANGUAGE wide
 Being front line staff deals with passengers from accepting to departing
A M HA R I C activities
E N GI S H  Plan and supervise loading and unloading of aircraft to comply safety

REFERENCE
EDUCATION

Mr. Daniel Tilahun
FH Ethiopia
JEOP Manager
E-mail; dtilahun@fh.org
Tell; +251911388791
Mrs. Mekdelawit Mekbib
Ethiopian Airlines
Senior Sales and Service Officer
E-mail; mekdela.me@gmail.com
 Perusing MSc in MEDICINAL CHEMISTRY in Addis Ababa Univer-
sity College of Health Science.
 MA in PROJECT MANAGEMENT 2019, Addis Ababa University
School of Commerce.
 BSC in PHARMACY 2015, Rift Valley University Addis Ababa.
TRAINING
 Discovery and Development Antimalarial Medicines given by School of
Pharmacy Addis Ababa University in collaboration with EDCTP
 Systems and procedures given by Ethiopian Airlines Aviation Acadamy
 Aircraft Turnaround Coordination and Loading Supervision given by
IATA(International Air Transport Association)