HP Care

Wipro Limited

Email ID- hpbreakfix.support1@wipro.com

CNO- 5069986903 Case Number: WO-014718167 Service Type: Warranty/ Care Park/ Contract / Others

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Product Serial
Customer Name tejas manoj sadvelkar 5CD04079BB
Number:

Customer Contact Product Model

167W1PA
Person: Number:

Rangna Tulsuli(Dewoolwadi) Tal- Kudal

Dist-Sindhudurg, Rangna
Tulsuli(Dewoolwadi) Tal- Kudal Dist-,
Customer Address: Product Name: HP Pavilion Gaming - 15-ec0101ax
Maharashtra, Maharashtra, 416519

Customer Phone
Call Log Date: Jul/31/2021 12:56:11 PM
No.

Arrival Date: Tue Aug 10 16:25:40 IST 2021 System Fixed Date: 2021-08-12 15:21:00.0

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Issue Description: in/ons/nbd/heating issue

@HPCS_KMS0281 Visited side check notebook update BIOS clean and refix fan now unit is
Resolution Summary:
working fine

Impact Infotech Pvt 2021-08-12

Engineer Name: Signature: __________ Date:
Ltd 15:21:00.0

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Customer Comments:

Overall service experience for this case:-

tejas manoj 2021-08-12

Customer Name: Signature: Date:
sadvelkar 15:21:00.0

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Web Support: At HP Care, we believe in exemplary customer service. If we haven't met your
https://support.hp.com/in-en/ expectations, please write to us at - servicehead@hp.com

Note: Hard disk related issue and replacement may lead to loss of data. It is advisable for the customer to backup the important files & applications prior to
repair activity.
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Parts Used / Returned Details:

SO No / Part Part Removed Part Installed Part Status (Def/

S.N. Part Number
Req ID Description CT # CT# DOA/ Good)

24 Digit UEFI Failure ID:

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Token Sheet Copy

Terms and Conditions

1. The terms and conditions as contained in the product warranty statement or additional CarePAQ applicable to the
particular model shall be applicable for the repairs relating to the same.
2. In case of units not covered under warranty, the customers shall fill-in the Quotation Acceptance form in token of
acceptance of the quotation offered by HP.
3. HP India Sales Private Limited Reserves the right to dispose off any equipment which is not claimed by the customer
from the date of receipt of this CSO form/Quotation acceptance form in case of units not covered under warranty. In such
an event, the customer acknowledges that he/she shall have no claim against HP in respect of such equipment, which is
disposed off by HP. Further demurrage charges shall be applicable on the units @ Rs. 500/- per month if the machine is
not collected from HP Care within 1 month from the date of receipt of this CSO form/Last Quotation Acceptance Form in
case of units not covered under warranty. Demurrage charges will not be applicable if the delay is due to non-availability
of the spare parts at HP's end.
4. Please verify if all the items including accessories of the machine that is handed over to HP are listed in the material
receipt.
5. Force Majeure: HP shall not be liable for performance delays or for non-performance due to fire, floods power acts of
Gods, acts of the public enemy wars, insurrection, riots, strikes, lockouts, sabotage and law, statute or ordinance order
action or regulations of the government or any agencies thereof or any local authority or any compliance therewith or any
other causes, contingencies, or circumstances similar to the above. HP shall use all reasonable endeavors to minimize
any such delay upon cessation of the event giving rise to the delay; HP shall in so far as may be practicable under the
circumstance complete performance of its obligations hereunder. Notwithstanding the foregoing, if any of the
above-mentioned events precludes HP from meeting any or all of its obligations hereunder for a period of more than 3
months from the date of occurrence of such act, HP shall intimate the customer of the same.
6. Please notify HP of any discrepancy with the repaired unit while taking delivery.
7. All correspondence will be directed to the customer at the address indicated on the form. The Customer shall inform HP
immediately in event of any change in the address or telephone as mentioned in this form.
8. Inspection service charges will be applicable in case if the product is not covered under Warranty/ARC/CARE PAQ.
9. In case of Hard Disk failure or reinstallation of OS due to any other reasons, it may require formatting the Hard Disk. This
may lead to loss of data. Hence, it is advisable for the customer to backup important files/data & programs. Application
software will not be installed apart from the recommended operating system (OS), including drivers and patches. Kindly
refer to warranty terms and conditions for more information.

Note: We are committed to enable security & protection of customer data and under no circumstances can we copy, read, erase or use customer data without
the written consent of the customer.

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