Complaint Request Details

Complaint Number CM202101140027 Complaint Reported Date 14-Jan-2021 12:00

Service Dealer Name SS Power & Infratech OEA Name Jaycee Punching Solutions
Service Technician Name Alok Kumar Technician Closure Date 15-Jan-2021 21:00
Complaint Status Completed
Category Telecom Customer Reliance Jio Infocom Ltd.
Contact Person Rajat Bhardwaj Customer Mobile Number 8077796608
Primary E-Mail ID Rajat.Bharadwaj@ril.com Alternate E-Mail ID1 Ashutosh.Bhatnagar@ril.com
Alternate E-Mail ID2 Vijay31.Kumar@ril.com Alternate E-Mail ID3 Vijay.Ra.Singh@ril.com
Complaint Details
Name of the Caller Ajay Mobile No. of the Caller 7817952019
Name of the Customer Rep. Ajay Mobile No. of the Cust. Rep. 7817952019
Problem Severity GENSET Running Category of Complaint Complaint
Problem Reported by Customer Automation faulty thunder clap Customer Ticket Number
Site Details
System generated Site ID I-UW-LNSK-ENB-9066 Site ID I-UW-LNSK-ENB-9066
Site Name Devender Rawat s/o Shakamber Singh Vill- Kathurbad Site Location Kathurbada
Address 1 Devender Rawat s/o Shakamber Singh Vill- Address 2 Devender Rawat s/o Shakamber Singh Vill-
Kathurbada, Tehsil-Kotdwar Distt- Pauri Garhwal Kathurbada, Tehsil-Kotdwar Distt- Pauri Garhwal
9937545161 9937545161
Postal Code 111111 City / Village Kathurbada
State Uttarakhand District Pauri Garhwal
Contact Person at Site Narsingh E-Mail ID Ashusharma580@gmail.com
Mobile Number 7830750302 Landline Number 9457420580
Genset Placement Details Ground Floor Floor
Genset Details Side View 1 DG
Engine Serial Number 527329533065 Engine Model 222 ES
Genset Serial Number JPS-1-10-1101T-B5761 KVA Rating 10
Genset Type New Phase Single Phase
Panel Type AMF Exhaust Fan Make Crompton Greaves
Alternator Make Crompton Greaves Alternator Serial Number RIAG3089
Battery Make Amaron Battery Serial Number CAG5631S325823
Battery Model No. Na Battery - Month/Year of Mfg Na Side View 2 DG
Battery Charger Make NHP Battery Charger Serial Number Na
Controller Make Procom Controller Serial Number 52180902532
Llop Make MVD Solenoid Make RICO
Charging Alternator Make AUTOLEK Self-Starter Make AUTOLEK
Radiator Make Not Applicable Fuel Pump Make BOSCH
Turbo Charger Make Not Applicable Commissioning Date 25-Nov-2018 21:30
Complaint Diagnostics Failed Component
Cumulative HMR 1529 Problem Severity GENSET Running
Problem Area Genset Nature of Complaint AMF CONTROLLER FAILURE -
PROCOM
Problem Type MINOR
Actual Problem Found at Site Controller feliur

Action Taken by Technician New procom controller changed Corrected Component

Parts Replaced during CM Other Material Changed Procom controller
(if any)
Hour Meter Reading 3 PIU HMR 3
(Present value)
Daily Running hours 0.1 Service Dealer Remarks Ok

General Checkup Post CM DG

Lubricant Oil Level OK Lub. Oil Pressure(kg/sq. cm) 4.0
Air Filter Cleaned Vacuum Indicator OK
Cylinder/Coolant Temp OK V Belt Condition & Tension OK
Radiator / Fan Condition Not Applicable LLOP Switch OK
Working of Blower Fan OK HCT or HWT Switch OK
LLOP Connected with PIU Not Connected ESU / GCU OK
Low Coolant Switch OK Stop Solenoid Adjusted
Output of Static Charger(V) 13 Battery Charging Mode Boost

ESN : 527329533065 / CM202101140027 / Cumulative HMR : 1529 / 15-Jan-2021 21:00 / Lat : 0 / Long : 0
 Condition of Cables & Wiring OK Condition of Cables Remarks
Harness for Proper Dressing &
Clamping
General Checkup Remarks OK
Alternator and DG Electricals Alternator and DG Electricals
BC Alternator Output(V) 13.00 Frequency(Hz) 51
Voltage(RN)/(RY) 230 Ampere(R) 11
Voltage(YB) NA Ampere(Y) NA
Voltage(BR) NA Ampere(B) NA
Start Pulse (in Seconds) 3 Stop Pulse (in Seconds) 35
Earthing OK Wiring Condition OK
Installation OK Ventilation OK
DG Automation Auto DG Cleanliness Cleaned

Exhaust Fan Amp Reading Between 1 and 2

Alt. Terminal Condition OK Alt. Terminal Connection OK
Battery Available Yes Battery Electrolyte Level OK
Battery Specific Gravity 1230 Main Alternator Cleaned
Cleanliness
Battery Cable, Terminals & Corrected Petroleum Jelly on Battery Applied
Lugs Terminals
Bypass or Loop connections Corrected Bypass inside AMF
inside AMF Panel Panel Remarks
Alternator & DG Remarks OK

DG Enclosure
Doors / Locks / Hinges OK AVM Pads Not Damaged
Exhaust Bellow No Leakage Observed Condition of Base Rail OK
/ Cross Rail
Engine / Alternator OK
Foundation Bolts
DG Enclosure Remarks Check ok

Customer Representative Customer Representative Signature

Name Ajay Kumar
Mobile Number 7817952019
Remarks OK

TMTL Service Dealer Representative Signature

Name Alok Kumar
Remarks Procom controller change

ESN : 527329533065 / CM202101140027 / Cumulative HMR : 1529 / 15-Jan-2021 21:00 / Lat : 0 / Long : 0
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