Distribution Business Unit Dealership Branch : Karm Sales & Services

Cummins Field Service Report Pvt Ltd-Jabalpur

Karm Sales & Services Pvt. Ltd. Single Point Contact No.:
Toll Free No :
Customer care email ID :
SR Type : FSEM Sub Type :Courtesy SRN : FSR No : FSR-SA-2839054 Date :10/9/2022
SR-KP-JB-2223-000936
Customer Name :ABC TRADING COMPANY Contact Person Name : Designation : Incharge Contact No :
LIMITED(Cafe Coffee day) GULFAM SHEKH 7974774849
Branch Code: NA Employee Id: NA
Customer Address :CAFE COFFEE DAY SADAR Camp Address :
BAZAR JBP,,JABALPUR,MP,482001,India
eMail id 1 :vipulkumar.p@coffeeday.com eMail id 2:
gulfam.sheikh@cafecoffeeday.com
ESN : 50870522 Gen/Equp Model : GSN : Alternator / Current Cumulative Hours :
50KVA Equp Sr. No : Hours : 3055.00
Component Hours :
Engine Model : OEM : JAKSON Avg. Monthly Running Hrs : Last B Check done at Hrs Date :
S 3.8 G6.69HP @ LIMITED Last D Check done at Hrs & Date :
1500RPM.AL3004 Battery repalced Hrs & Date :
Coolant replaced Hrs & date :
kVA Rating : 50KVA
Air Cleaner element replaced Hrs and Date:
Global Failure Code :00 Brand and Grade of Lube Oil used:VCL15W40 Type of Coolant Used: EG50
Battery Make: EXIDE
Digital Failure Code: Model:
Battery Sr No. :

DG Set : Controller Type : Key Coolant Concentration Level :

switch
Engine Performance Parameters Service Request Details
Date
Low idle RPM 0 Lube Oil pressure 0.00 kPa Response to Service Request Time
(dd/mm/yy)
High idle RPM 1500 Lube Oil pressure 498.00 kPa Failure Date 10/9/2022 2:27 PM
Full Load RPM 1500 Lube Oil pressure 489.00 kPa Failure Reported on 10/9/2022 2:37 PM
Coolant Temp 62 °C Lube Oil Temp 0 °C Customer Requested on 10/9/2022 5:00 PM
Cranking Voltage 10 Volts Attended on 10/9/2022 3:08 PM
Parameters for Other
Parameters for Generator Set Diagnosis Completed on 10/9/2022 3:17 PM
applications
Drilling
Voltage (AC) 415 Volts 50 hz RPM Required Material Received on
Frequency Speed
Gear
Current (AC) amp Load kW RPM Actual Resolution Date 10/9/2022 3:19 PM
Speed
Ripple
Stray Voltage(DC volts) Voltage
(AC volts)
Power Factor 0.80
Customer Complaint : COURTESY VISIT

Inspection/Observation and Work Done in Brief : Attend the site as per request. 1. Check oil level found very low. 2. check coolant level found low. 3. Check
Redietor condition chocked so need to be readywash. 4. check air filter outer and inner condition found ok. 5. check all hoses condition found ok. 6. check coolant
line hoses condition found ok. 7. B check maintaince and Readywash need to be replace.
Problem Resolution/Solution : Courtesy visit done

Recommendation/Suggestion :B check maintaince, Coolant replace, Rediwash need to be replace.

Problem Status:Closed Responsibility (If Status is Open):

Customer's Remarks: Customer Experience :Satisfied

Service Representative's Gagan Tiwari Customer Mr. Gulfan

Name : Representative's
Name:
Cummins ID No: 1208307LAC Service Rep Signature and Date : 10/09/2022 03:19 Customer Signature and Date : 10/9/2022 03:19 PM
PM
Promotion ID No: 1208307

Escalation Matrix
Dealership: Cummins:
*Designation Contact No. Function Designation: Contact No.
Customer Support Channel Service Manager 9425503630
Customer Support Area Service Manager 9826152101
Customer Support Zonal Service Head 08308834344
Customer Support
I AM CUMMINS , YOU CAN DEPEND ON ME. Our Goal : Zero Engine Down