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Innovation Strategies

There’s a better way to do it. Find it!


Thomas Edison

Summary
How can an entrepreneur build an effective strategy
based on innovation that will lead to a sound
technology venture?
An innovation strategy is structured to effectively
commercialize new products and services for its
customers. Using an idealized model of a window of
opportunity, the entrepreneur can decide when to act. The
entrepreneur needs to maintain a sense of urgency but
avoid being too early or too late to market. Entrepreneurs
establish and build a network of partners who work with
them to achieve the new venture’s goals.

Chapter 5: Summary Technology Ventures: From Idea to Enterprise


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Innovation Strategies

Emergent industries:
Newly created or newly recreated industries formed by
product, customer, or context changes [Barney 2002].

Chapter 5: Concept Technology Ventures: From Idea to Enterprise


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Innovation Strategies

Three Types of Industries and Their Characteristics

TYPE OF INDUSTRY
CHARACTERISTICS
Mature Growing Emergent

Revenue Growth Slow Moderate Potentially Fast

Stability High Moderate Low

Uncertainty Low Moderate High

Industry Rules Fixed Fluid Unestablished

Competitiveness High Moderate Low or None

Chapter 5: Table 5.1 Technology Ventures: From Idea to Enterprise


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Innovation Strategies

First Mover Potential Advantages and Disadvantages


Possible Advantages Possible Disadvantages
 Create the Standard and  Short-Lived Advantages Are Competed
the Rules Away

 Low Cost Position  Higher Development Costs

 Create and Protect  Established Firms Circumvent or violate


Intellectual Property patents and intellectual property

 Tie Up Strategic  Cost of Attaining the Resources


Resources

 Increase Switching  High Uncertainty of Designing the Right


Costs for the Producer Product. If vision is wrong, then large
costs to switch

 Increase Switching  Customer is reluctant to buy when a


Costs for the Customer large cost to switch may be incurred

Chapter 5: Table 5.2 Technology Ventures: From Idea to Enterprise


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Innovation Strategies

Creativity is the ability to use the imagination to


develop new ideas, new things, or new solutions.

Six Resources for A Creative Enterprise


• Knowledge in the Required Domain and Fields — knowing what is new
• Intellectual Abilities to recognize connections, redefine problems and
envision and analyze possible practical ideas and solutions
• Inventive Thinking about the problem in novel ways
• Motivation towards Action
• Opportunity Oriented Personality and Openness to Change
• Contextual Understanding that supports creativity and mitigates risks

Chapter 5: Table 5.3 Technology Ventures: From Idea to Enterprise


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Innovation Strategies
Creativity Process
Start Describe
The Problem
Reframe and
Start Again
Build a Prototype
and Show It to the
Incubation Period:
Customer
Observe and
Study the Problem

Evaluate
and Intuitive Thinking,
Test the Ideas Brainstorming

Insights, Ideas,
Inventive Thinking

Chapter 5: Figure 5.3 Technology Ventures: From Idea to Enterprise


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Innovation Strategies
Types and sources of innovation

Basic design concepts

Chapter 5: Figure 5.4 – Four types of innovation Technology Ventures: From Idea to Enterprise
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Innovation Strategies

Importance reflects the magnitude of the economic value of


an invention.
Radicalness measures the degree to which an invention,
regardless of economic value, differs from previous inventions
in the field.
Patent scope describes the breadth of intellectual property
protection for the invention.

Chapter 5: concept Technology Ventures: From Idea to Enterprise


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Innovation Strategies

The Factors that Influence the Entrepreneur to Exploit An


Independent Invention

1. The Business Interests, Capabilities, and Experiences of the


Entrepreneurial Team

2. The Characteristics of the Industry in Which the Invention Will Be


Exploited

3. The Characteristics of the Invention


a. Importance of the invention — Economic value and
potential payoff
b. Radicalness of the invention — differentiation of the
invention from its predecessors
c. The breadth of patent protection of the intellectual
property

Chapter 5: Table 5.4 Technology Ventures: From Idea to Enterprise


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Innovation Strategies
The New Business Formation Process for an Invention
New Technical Knowledge

The capabilities and


knowledge of the
New Invention entrepreneurial team

The characteristics of the


Characteristics of the Industry in which the
Invention: invention will be
Importance
Radicalness
Patent Scope

Will this invention be


Availability of resources exploited as a new venture
required for this venture led by this team?
YES

NO
New Firm
Chapter 5: Figure 5.6 Technology Ventures: From Idea to Enterprise
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Innovation Strategies

Disruptive or radical innovations introduce a set of attributes to a


marketplace different than the ones that mainstream customers
historically have valued, and the products often initially perform
unfavorably along one or two dimensions of performance that are
particularly important to those customers.
The Expected Trajectory of a Disruptive Innovation

High

Range of performance
required in the
Performance mainstream market

Expected
Trajectory

Current performance of the innovation


Low
Now Time

Chapter 5: Figure 5.7 Technology Ventures: From Idea to Enterprise


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Innovation Strategies

The Elements of An Attractive Innovation Strategy

• A well defined customer


• A key customer benefit that is measurable in dollars
• Short period until economic payback and positive cash flow
• A high benefit to price ratio for the customer
• A proprietary advantage that can be maintained or defended
• The core competencies required to exploit the new technology are
present or available to the new venture
• Access to the necessary resources

Chapter 5: Table 5.5 Technology Ventures: From Idea to Enterprise


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Innovation Strategies
Technology Factors
• Feasibility
• Performance
• Manufacturability

Business Model
• Vision
• Target Market
• Value Proposition

Strategy
The four steps to • Industry and Competitor Analysis
• Expected Competitive Advantage
achieve a favorable
technology innovation.
Expected Economic Results
• Revenue
• Profitability
• Return on Capital
• Time to Profitability

Chapter 5: Figure 5.8 Technology Ventures: From Idea to Enterprise


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Innovation Strategies

Complement:
A complement to a product is any other product that
makes the first one more attractive to the customer.

The Value Network


Customers

Competitors The New Complementors


Venture

Suppliers

Chapter 5: Figure 5.10 Technology Ventures: From Idea to Enterprise


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Innovation Strategies

An innovation strategy builds on creativity, invention, and technologies,


acting within a value network, to effectively commercialize new products
and services for its customers.

Chapter 5: Principle Technology Ventures: From Idea to Enterprise


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Risk and Return

Our greatest glory is not in never falling


but in rising every time we fall.
Confucius

Summary
What determines the success of entrepreneurial
efforts and how can they be managed?
A new venture that creates a novel solution to a problem
will be subject to uncertainty of outcome. An action in an
uncertain market is sure to experience a risk of delay or
loss. It is the entrepreneur’s task to reduce and manage
all risks as much as possible.

Chapter 6: Summary Technology Ventures: From Idea to Enterprise


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Risk and Return

Risk is the chance or possibility of loss.


Regret is the amount of loss a person can tolerate.

Chapter 6: concept Technology Ventures: From Idea to Enterprise


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Risk and Return

Hazard = Risk = Hazard x Uncertainty


Level of Total
Investment
Perceived Risk
Variability of
Outcomes =
Uncertainity

Anticipated
returns Decision
Decision
New Venture
Risk Adversity of Choice
Team

Fit of Team Attractive


Competencies Venture
with Venture Opportunity

Chapter 6: Figure 6.1 Technology Ventures: From Idea to Enterprise


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Risk and Return

Economies of scale are expected based on the


concept that larger quantities of units sold will result
in reduced per-unit costs.
Scalability refers to how big a firm can grow in
various dimensions to provide more service.

Question:
A new firm plans to develop and sell a database offering information on
college admissions and selectivity. If successful, will this firm expect
economies of scale and scalability?

Chapter 6: concept Technology Ventures: From Idea to Enterprise


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Risk and Return
Network economies arise in industries where a
network of complementary products is a determinant of
demand (also called network effects).

The reinforcing +
characteristic of a Wide visibility and recognition
positive loop of the value of the network
exhibiting network
effects.

Re-enforcing
Loop +
Utility (Value)
of the network
Number of users
+ on the network

Chapter 6: Figure 6.7 Technology Ventures: From Idea to Enterprise


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Risk and Return

Risk and Return

Higher return & higher risk


of a disruptive application

40

High-return
& high risk
30 venture
Annual
Expected
Return
(%) 20 Moderate risk venture

10 S&P500 stock
portfolio
Low risk franchise

0 Risk-free T-bill

0 Low Moderate High Highest

Chapter 6: Figure 6.9 – return vs. risk Technology Ventures: From Idea to Enterprise
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Risk and Return

The entrepreneur seeks to manage risks and attain


economies of scale, scope, and networks while achieving
scalability of the business.

Chapter 6: Principle Technology Ventures: From Idea to Enterprise


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The Business Plan

The method of enterprising is to plan with


audacity and execute with vigor.
Christian Bovee

Summary

How are ventures actually formed and what is the role of


the business plan?
Entrepreneurs respond to attractive opportunities by forming new
ventures. One particularly important step is the development of a
business plan. We also discuss the benefits of joining a cluster of
interconnected enterprises.

Chapter 7: Summary Technology Ventures: From Idea to Enterprise


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The Business Plan
Building A New Business
Opportunity

Vision

Access to Distinctive Capabilities of


Resources Competencies the Team

Innovation Business Industry


or Strategy Context
Novelty

Talent Structure Processes

Profitability

Chapter 7: Figure 7.1 – building a new venture Technology Ventures: From Idea to Enterprise
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The Business Plan

The Five-Step Process for Establishing A New Venture

Step
1. Identify and screen opportunities. Create a vision and concept statement and build an
initial core entrepreneurial team. Describe the initial ideas about the value proposition and
the business model.

2. Refine the concept, determine feasibility and prepare a mission statement. Research the
business idea and prepare a set of scenarios. Draft the outline of a business plan and an
executive summary.

3. Prepare a complete Business Plan with a financial plan, and the legal organization suitable
for the venture.

4. Determine the amount of financial, physical and human resources required. Prepare a
financial model for the business and determine the necessary resources. Prepare a plan
for acquiring these resources.
5. Secure the necessary resources and capabilities from investors as well
as new talent and alliances. Launch the organization

Chapter 7: Table 7.1 Technology Ventures: From Idea to Enterprise


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The Business Plan

Stories are an integral part of the process by which founders


start and build new ventures, acquire needed resources, and
generate new wealth (Lounsbury and Glynn, 2001)
Stages of the Story

Chapter 7: Table 7.2 - 3 stages of the new venture story Technology Ventures: From Idea to Enterprise
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The Business Plan

A business plan is a document that describes the


opportunity, product, context, strategy, team, required
resources, financial return, and harvest of a business
venture.

Chapter 7: concept Technology Ventures: From Idea to Enterprise


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The Business Plan

The Elements of a Business Plan

 Executive Summary
 The Opportunity — Quality, Growth potential
 The Vision — Mission, Objective, Core Concept
 The Product or Service — Value Proposition, Business Model
 The Context — Industry, Timeliness, Regulation
 The Strategy — Entry, Marketing, Operations, Six Forces
 The Organization — Structure, Culture, Talent

Chapter 7: Table 7.3 Technology Ventures: From Idea to Enterprise


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C
The Business Plan

The Elements of a Business Plan (cont.)

 The Entrepreneurial Team — Capabilities and Commitment

 The Financial Plan — Assumptions, Cash Flow, Profit

 The Required Resources — Financial, Physical, Human

 The Uncertainties and Risks

 The Financial Return — Return on Investment

 The Harvest — Return of Cash to Investors and Entrepreneurs

Chapter 7: Table 7.3 continued Technology Ventures: From Idea to Enterprise


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The Business Plan

Ten Common Mistakes or Gaps in Business Plans

 Solutions or technologies looking for a problem

 Unclear or incomplete business model and value proposition

 Incomplete competitor analysis and marketing plan

 Inadequate description of the uncertainties and risks

 Gaps in capabilities required of the team

 Inadequate description of revenue and profit drivers

 Limited or no description of the metrics of the business

 Lack of focus and a sound mission

 Too many top down assumptions like "we will get 1% market share"

 Limited confirmation of customer demand or pain

Chapter 7: Table 7.4 Technology Ventures: From Idea to Enterprise


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The Business Plan
The Business Plan
Context: Economy, Regulatory, Industry

People
The Team
Capabilities
Attitude
Reputation

The
Deal Business
Resources
Reward, Risks Financial
Incentives
Ownership
Physical The business plan serves
Intellectual
Harvest as the alignment tool for a
Plan new business venture.

Opportunity
Customers
Strategy
Business
Model

Chapter 7: Figure 7.3 Technology Ventures: From Idea to Enterprise


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The Business Plan

Entrepreneurs can learn and master a process for building


a new venture and they communicate their intentions by
writing a business plan.

Chapter 7: Principle Technology Ventures: From Idea to Enterprise


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Types of Ventures

Even if you are on the right track, you’ll


get run over if you just sit there.
Will Rogers
Summary
What forms do new businesses take and what are corporate
ventures?
The appropriate legal and organizational format used to organize a new
venture will vary according to several factors such as context, people,
legal and tax consequences, and cultural norms. New ventures can range
from small businesses or consulting services to high-growth, high-
potential enterprises. Other organizations start out operating in a niche
market and grow into a broader one. An important contrast to these
independent ventures is the corporate new venture. It emerges within
larger existing enterprises and is granted autonomy so it can fulfill its
promise.

Chapter 8: Summary Technology Ventures: From Idea to Enterprise


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Types of Ventures

Organizational Forms:
•Independent venture: new venture not owned or controlled by an
established corporation.
•Corporate venture: new venture started by an existing corporation.
•Nonprofit organization: Corporation, member association, or charitable
organization that provides a service but does not earn a profit, nor does
it distribute dividends or payments to its employees, donors, or
volunteers. Today, these organizations are often called not-for-profit.

Chapter 8: Organizational Forms Technology Ventures: From Idea to Enterprise


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Types of Ventures

Organizational Forms (continued):

•Family-owned: includes two or more members of a family who hold


control of the firm.

•Franchise: legal arrangement in which the owner of a business format


has licensed it to an individual or local firm, called a franchisee. The
franchisor is the organization that owns and operates a firm that
controls the business format and its associated trademarks and logo.

Chapter 8: Organizational Forms Technology Ventures: From Idea to Enterprise


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Types of Ventures

Types of New Business Ventures:


Small business is a sole proprietorship, a partnership, or a
corporation owned by a few people.
Niche business seeks to exploit a limited opportunity or market
to provide the entrepreneurs with independence and a slow-
growth buildup of the business.
High-growth business aims to build an important new business
and requires a significant investment to start up.

Chapter 8: Types of New Business Ventures Technology Ventures: From Idea to Enterprise
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Types of Ventures

Types of New Business Ventures (continued):

Radical innovation business seeks to commercialize an important


new innovation and build an important new business.

Nonprofit organization is a corporation or a member association


initiated to serve a social or charitable purpose.

Corporate new venture (CNV) is that started by an existing


corporation for the purpose of building an important new business
unit as a solely owned subsidiary or a spin-off as a new independent
company.

Chapter 8: Types of New Business Ventures Technology Ventures: From Idea to Enterprise
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Types of Ventures

The Six Types of New Ventures


Planned
Revenue for Most
Type Growth Likely Description Objective
Size
1. Small Slow Small Sole proprietorship, and Provide independence and wealth to
Business family business partners by serving customers

2. Niche Slow to Small to Slow growth of corporation Provide steady, lower-risk growth, good
Medium Medium income

3. High Growth Fast Medium Fast growth, needs large Important new business
to Large initial investment

4. Non-Profit Slow Small to Serves members or a To serve a social need


Organization Medium social need

5. Corporate Medium Large Independent unit of an To build an important new business unit
New Venture to Fast existing corporation or separate firm

Chapter 8: Table 8.1 Technology Ventures: From Idea to Enterprise


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Types of Ventures

Characteristics of Corporate New Ventures

 Newness and Novelty of the Product Relative to the


Firm's Existing Products
 Independence or Semi-Autonomy from Existing
Corporate Structure
 High Potential for Significant Innovation
 Unique Entrepreneurial Team Leadership Capabilities

Chapter 8: Table 8.6 Technology Ventures: From Idea to Enterprise


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Types of Ventures

Contrasts between independent ventures and corporate ventures

Chapter 8: Table 8.7 Technology Ventures: From Idea to Enterprise


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Types of Ventures
Four models of corporate entrepreneurship (Wolcott and Lippitz, 2007)

Chapter 8: Figure 8.3 – Four models of corporate entrepreneurship Technology Ventures: From Idea to Enterprise
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Types of Ventures

The Five-Step Process for Establishing A Corporate New Venture

1. Identify and screen opportunities. Create a vision. Designate a venture


champion and an entrepreneurial team.

2. Refine the concept and determine feasibility. Prepare the concept and vision
statement. Draft a brief Business Plan Summary or Outline for review and
gathering support.

3. Prepare a complete Business Plan. Identify the person to lead the new venture.

4. Determine the best form of the corporate new venture: internal new venture
unit; spin-out, subsidiary, or internal project.

5. Establish the Corporate New Venture with talent, resources, and capabilities
transferred from the parent company.

Chapter 8: Table 8.14 Technology Ventures: From Idea to Enterprise


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Types of Ventures

Extracting value from corporate venturing

Chapter 8: Table 8.12 – Extracting value from corporate venturing Technology Ventures: From Idea to Enterprise
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Types of Ventures

An important, vigorous new business venture can emerge


from a large firm when afforded the appropriate balance of
independence, resources, and people to respond to the
opportunity.

Chapter 8: Principle Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

Knowledge and human power are


synonymous, since the ignorance of the
cause frustrates the effect.
Francis Bacon

Summary
How can a new organization access and use knowledge
in order to build its new venture?

The creation and management of knowledge can lead to new,


novel applications and products. Sharing knowledge
throughout a firm can enhance the firm’s processes and core
competences, thus making the firm more innovative and
competitive.

Chapter 9: Summary Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

Knowledge is the awareness and possession of information, facts,


ideas, truths, and principles in an area of expertise.

Intellectual capital is the sum of the knowledge assets of a firm.

Chapter 9: concept Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

The Knowledge Creating and Sharing Activities of A Firm

1. Present: Shared
Problem Solving

2. Implementing
4. Acquiring Core New Processes
Knowledge from
Competencies and Tools within
Outside the Firm
the Firm

3. Future:
Experimenting
and Learning

Chapter 9: Figure 9.1 Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

Knowledge management is the practice of collecting, organizing,


and disseminating the intellectual knowledge of a firm for the
purpose of enhancing its competitive advantages.

Chapter 9: Concept Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design
Managing Knowledge in A Technology Venture

ROLE: Identify and evaluate the role of knowledge in the firm.

VALUE: Identify the expertise, capabilities and intellectual


capital that creates value in the form of products and
services.

PLAN: Create a plan for investing in the firm's intellectual


capital and exploiting its value while protecting it from
leakage to competitors.

IMPROVE: Improve the knowledge creation and sharing


process within the new venture.

Chapter 9: Table 9.1 Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

A learning organization is skilled at creating, acquiring, and


sharing new knowledge and at adapting its activities and behavior to
reflect new knowledge and insights.

Chapter 9: Concept Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

The Entrepreneurial Learning Process


Outcome or
Step Question Action Required
1 Identify the problem What do we want to Desired specific result
or opportunity change?

2 Analyze the problem What is the key cause Key cause identified
or opportunity of the problem?

3 Generate potential How can we make a A list of possible


solutions positive change? solutions

4 Select a solution and What's the best way to Establish a criteria, select
create a plan do it? the best solution and
set a plan to
accomplish it

5 Implement the How do we implement Monitor the


selected plan the plan effectively? implementation

6 Evaluate the outcome How well did the Verify that the problem
and learn from the outcome match our is solved. Why did it
results desired result? work?

Chapter 9: Table 9.2 Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

A prototype is a physical model of the product or service.

Chapter 9: Concept Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design
The Prototype Development Process

Initial Build:
Requirements Prototype to Demonstrate
and Attributes of the Product and Its
the Product Benefits
Revise:

Evaluate the
Prototype and Its
Specify Additional Demonstrated
Requirements and Benefits
Attributes

Identify further
Requirements and
Attributes for the
Product
Satisfactory?
Continue to
Adjust?
?
No
Yes

Complete Final
Prototype

Chapter 9: Figure 9.5 Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

A scenario is an imagined sequence of possible events or


outcomes, sometimes called a mental model.

Chapter 9:Concept Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design
The Elements of A Scenario

Key Issues
and
Questions

Logics:
Driving
The Rationale
Forces
for the Story

The
Story or
Scenario

Outcomes: Learning:
The Conclusion Understanding
and
of the Story
Decisions

Chapter 9: Figure 9.6 Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

Knowledge acquired, shared, and used is a powerful tool for the


entrepreneur to build an innovative, learning organization that can
compete and grow effectively.

Chapter 9: Principle Technology Ventures: From Idea to Enterprise


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Knowledge, Learning, and Design

Describe and sketch a prototype of a small, low energy consumption


two-person vehicle for in-town operation only. Create a brief scenario
for this vehicle.

Chapter 9: Exercise Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Successful salesmanship is 90 percent preparation and


10 percent presentation.
Bertrand R. Canfield

Summary

What is the best way to attract, serve,


and retain customers?

Any new firm needs to build a marketing plan


that describes how it will attract, serve, and
retain the customers targeted for its
products.

Chapter 11: Summary Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Marketing is a set of activities with the objective


of securing, serving, and retaining customers for
the firm’s product offerings.

Chapter 11: Marketing Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

The Six Elements of the Marketing Plan

•Marketing Objectives

•Customer Target Segments

•Product Offering Description

•Marketing Research and Strategy

•Marketing Mix

•Customer Relationship Management

Chapter 11: Table 11.1 Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Building A Marketing Opportunity


Plan and a Sales Plan
Mission & Strategy

Business Model

https://www.mql5.com/en/signals/979656
Target Market & Customer

Marketing Objectives

Marketing Research

Marketing Plan

Sales Plan

Chapter 11: Figure 11.2 Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

A market segment consists of a group with


similar needs or wants and may include
geographical location, purchasing power, and
buying attitudes.

Chapter 11: Market segment Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Four crucial questions to ask about target markets


(Mullins, 2006)

Chapter 11: Table 11.2 – Crucial questions to ask about target markets Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

Positioning is the act of designing the product


offering and image to occupy a distinctive place in
the target customer’s mind.

Chapter 11: Positioning Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

High A positioning map


for personal
X Dell
computers
showing the
X EasyPC
position of a new
Performance X HP product, EasyPC.
Price X Apple Mac

Medium
X Gateway

Low
Low Medium High
Ease of Use

Chapter 11: Figure 11.3 - Positioning Map Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

The unique selling proposition is a statement


of the key customer benefit of a product that
differentiates it from its competition.

Chapter 11: Unique selling proposition Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

Create a positioning map for the airline industry


and describe the position of a new product that
provides regional service using a jet with 72
seats. Describe its unique selling proposition.

Chapter 11: Exercise Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

The positioning statement describes the


customer, the need, the product, the key benefit
and the product differentiation.

Chapter 11: Positioning statement Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Positioning Statement
• For (target customer)
• who (statement of need or opportunity)
• that (statement of benefit)

Differentiation
• Unlike (primary competitive alternative)
• our product (statement of primary differentiation

Chapter 11: Figure 11.4 (a) Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

Positioning Statement for Tesla Motors


 For wealthy individuals and car aficionados
 Who want an environmentally friendly, high-end sports car
 The Tesla Roadster is an electric automobile that delivers
unprecedented performance without damaging the
environment.

Differentiation
 Unlike Ferraris and Porsches,
 Our product has fantastic mileage, unparalleled performance,
and no direct carbon emissions.

Chapter 11: Figure 11.4 (b) Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

Market research is the process of gathering the


information that serves as the basis for a sound
marketing plan.

Chapter 11: Market Research Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

The Market Research Process

1. Define the product and its unique selling proposition. Identify


the customer segment. Develop a set of questions that will
provide the necessary data on customer preferences and behavior.

2. Collect the data using surveys, published sources, focus groups,


interviews, and other means to secure it.

3. Analyze and interpret the data to determine if the product


meets the needs or wants of the customers and determine
whether they will pay the price you seek.

4. Draw conclusions on the customer and their needs, preferences


and behavior.

Chapter 11: Table 11.3 – Market research process Technology Ventures: From Idea to Enterprise
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F
The Marketing and Sales Plan

Customer development process

Chapter 11: Figure 11.5 – customer development process Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan

The Four Elements of the Marketing Mix

Product Price
Product Variety List Price
Quality Discounts
Design Credit Terms
Features Payment Period
Brand Name
Packaging
Warranties
Returns Policy
Promotion Place
Public Relations Channels
Advertising Locations
Sales Force Inventory
Direct Messages Fulfillment

Chapter 11: Table 11.4 Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Customer relationship management (CRM)


consists of a set of conversations with the customer.

Chapter 11: Customer Relationship Mgmt. Technology Ventures: From Idea to Enterprise
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The Marketing and Sales Plan
The Customer

Search Acquire Use Maintain Dispose

Conversations

Design Build Sell Service

The Firm

The Customer-Firm Relationship as Conversation

Chapter 11: Figure 11.7 Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Five Characteristics of an Innovation

Relative Advantage represents the perceived


superiority of an innovation over the current product or
solution it would replace. This advantage can take the
form of economic benefits to the adopter or better
performance.

Compatibility represents the perceived fit of an


innovation with a potential adopter's existing values,
know how, experiences, and practices.

Complexity describes the extent to which an innovation


is perceived to be difficult to understand or use. The
higher the degree of perceived complexity, the slower the
rate of adoption.

Chapter 11: Table 11.8 Technology Ventures: From Idea to Enterprise


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The Marketing and Sales Plan

Five Characteristics of an Innovation (cont.)

Trialability represents the extent to which a potential


adopter can experience or experiment with the
innovation before adopting it. The greater the trialability,
the higher the rate of adoption.

Observability represents the extent to which the


adoption and benefits of an innovation are visible to
others within the population of potential adopters. The
greater the visibility, the higher the rate of adoption by
those that follow.

Chapter 11: Table 11.8 Technology Ventures: From Idea to Enterprise


F
The Marketing and Sales Plan

The Chasm Model

CHASM

Chapter 11: Figure 11.10 Technology Ventures: From Idea to Enterprise


F
The Marketing and Sales Plan

Selling is the transfer of products from one person


or entity to another through an exchange
mechanism.

Chapter 11: Selling Technology Ventures: From Idea to Enterprise


F
The Marketing and Sales Plan

A sound marketing plan enables a new firm to


identify the target customer, set its marketing
objectives, and implement the steps necessary to
sell the product and build solid customer
relationships.

Chapter 11: Principle Technology Ventures: From Idea to Enterprise

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