About us 1

Our Partners 2

Our Customers 3

Our Team 4

Our Strategy & Approach 5

Project/Service Management Prerequisites 6

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Jan 2017 AVTEL Bangalore
Office opens

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 Country HQ in
AVTEL India Mumbai, Regional
Security office in Bangalore

Our strength lies in our in-house Project Execution & Service Team supported by our Design
Engineers with single point of contact for smooth execution of Projects.

Design Engineering
Certified Partner –
Diversified Client Base Team
Lenel, Prowatch, C Cure
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We partner with our customers to deliver a comprehensive security solutions by
combining people, process and technology.

• Our experience is diverse and unique with specialization in Systems

Integration.
• We have strategic and long term association with major OEM’s
providing most appropriate solutions.
• Certified in-house engineers to handle complex project requirements.
• Strong in-house service team to provide after sales service.
Access and Entrance Control Solutions Networking /
Video Solutions
Storage
 Myles Hick,
Group CEO

Nitesh Khanna,
Dimple Arora,
Director
Executive
(Shared
Assistant
Services)

D&E Head

D&E Engineers

Business
Procurement Operations
Development
Head Head
Head

Procurement Project Service

Team Coordinator Coordinator

CAD Logistics

Project/Service Project/Service Project/Service

Manager, West Team in North Manager, South

Project/Service Project/Service
Engineers & Engineers &
Technicians Technicians
 Strategic Focus

Solutions Service based OEM Customer

Architect reputation partnerships referencing
program

Understanding customer needs  Project execution VAR agreements aligned  Reference list by vertical
 Excellent knowledge of  SLA management with market Partners support
product, design, software  Trained & experienced  Investment in training
personnel
Trained, certified and empowered AVTEL associates are the foundation to our
service excellence and essential to customer satisfaction.

• Performance assessments and certification tracking

to ensure comprehension and skill mastery

• Training commitment to all associates including field

technicians, support personnel, centralized support
teams, account executives, managers and leaders
Delivering service takes intense focus on performance and metrics.
Our service excellence is based on those that are most important to our customers.
Key Service Metrics Key Service Process
• Response time • Service request management

• First time fix • Call management system

• Average time to repair • Capacity planning

• Repeat calls • Service Satisfaction Guarantee

• Call rate
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support@avtelglobal.com

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