S4H - 1019 Transformation XM - Procedures

Transformation Experience Management (TXM)
Mitigating your Implementation Risks

SAP Activate
INTERNAL
Instructions | How to Use this Accelerator
1. Read the “Introducing the Experience Economy & XM” Accelerator, located in the Activate
Roadmap Viewer.
2. Review this deck from end-to-end.
3. Set up your relevant XM organization (stakeholders, process, technology) to support the

recommendations provided in this accelerator, if you haven’t already done so.
4. Refer to the relevant Hyperlinked section, when seeking instruction on a particular survey
during the Activate implementation.
5. Open the “Transformation XM_Survey Questions” accelerator, located in the Activate

Roadmap Viewer, to support development of surveys for each phase of the S/4HANA
implementation.
Index for Using “Transformation XM” Accelerator | Hyperlinked
Transformation XM | Overview Transformation XM | S/4HANA Implementation

s
• Readiness Assessment
• Program Goal Alignment
• Project Performance
Transformation XM | Projects wit • Solution Validation
h Activate
• Readiness for UAT
• Training Satisfaction
• Tracking Goals
• Solution Performance
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 3

Transformation XM | Overview
In the context of Projects and Transformations
Projects & Transformations | The challenge
Limited information undermines project management capability
Challenge
Ensure project success on a large, complex, technology
implementations by accessing relevant and reliable data,
to mitigate risks such as:
+ Cost overruns
+ Missed timelines
+ High project team turnover
+ High end-user burnout
+ Sub-optimal solution design
+ Low end-user satisfaction or adoption

Projects & Transformations | The solution
Integrate Transformation Experience Management (TXM) throughout each project
Solution
Combine continuous stakeholder feedback with
operational data from an IT transformation, enabling
project leads to use real-time behavioural insights
analysis to:
+ Assess and prioritise project risks.

+ Focus resources on areas of weakness.
+ Adapt learning and enablement materials.
+ Maximise end-user satisfaction and adoption.
+ Renegotiate budget or timelines with sponsors
and implementation partners using real data.
This proactive management framework provides

the best chance for new technology and service
rollouts to deliver expected business outcomes
on time and on budget.

Key Outcomes | When TXM is integrated into projects
1 4
Ensure projects stay on track/in scope by Unlock new budgets and resources for
proactively managing project clarity and strategic, transformational projects by
goals, confidence and risk, enabling real- demonstrating their impact on employee
time course corrections and mitigating productivity, engagement, and ultimately the
missed deadlines or errant customizations. top and bottom line.
2
Maximize limited project resources and
Drive confidence and trust across project
teams in order to promote collaboration and 5 extend your investments by activating and
the employee voice throughout
resilience through potential change or
setbacks. implementations.
Confirm functional and technical designs

3 Improve change management, enablement
and end-user adoption by incorporating 6 meet the needs of users, in advance of
build.
employee insights into project rollouts early
and often.

Projects & Transformations | When to apply Transformation XM
When to Listen:
+ Long-term implementation projects with dedicated resources and teams
Listening Cadence:
+ Throughout the lifecycle of the Software Implementation / Transformation project
+ Touchpoints specifically focused:
○ Transitions between major project phases
○ Project Charter
○ Solution Validation
○ User Acceptance Testing
○ End User Trainings
○ Post Go-Live

Transformation XM | Core Activities Overview
Plan & Prepare Listen & Understand Act
● Identify the team members & ● Deploy pulse listening surveys ● Utilise dashboards along key phases
stakeholders involved in your and during reviews to adjust styles
● Review & interpret results together
transformation / implementation project and priorities, supporting appropriate
● Share feedback via role-based governance and maintenance of the
● Enable Core Teams (Customer &
dashboards with key stakeholders teams.
Service Partners) and sponsors to
understand quick insights from pulse ● Implement corrective actions where
surveys needed.
● Customize survey content
(Note: Start with our pre-built
Transformation template and tailor to
your project needs)
● Establish communications plan for end
users
● Gather distribution lists for core team
and end users
● Set up role-based dashboards

Transformation XM
Projects with Activate
Projects with Activate | Standard Transformation XM Use Cases
OBJECTIVE XM ACTIVITIES TYPES OF PROJECTS AND

TRANSFORMATIONS
+ Manage project effectively to ensure: + Gather experience feedback across
o Business outcomes are realised. o Multiple teams + SAP S/4HANA transformation
o High adoption of, and satisfaction o Touchpoints + SAP SuccessFactors implementation
with, the project outcomes by end o Phases

+ Any large software implementation
+ Analyze feedback for insights

+ Any multi-country or multi-siloed project
users.
with disparate teams, KPIs and individual
o Delivery is on time and on budget. + Take actions, where weaknesses have objectives.
o Project team’s needs are met been identified, to enhance project
throughout the implementation. outcomes.

Projects with Activate | Transformation XM ‘Listening posts’
Readiness Solution Readiness Training

Assessment Validation for UAT Satisfaction
Discover Prepare Explore Realize Deploy Run
Program Goal Project Tracking Solution

Alignment Performance Goals Performance
Point-in-time feedback: Monitor phase-related feedback at project quality gates and key stages
Periodic feedback: Create a feedback baseline that is continually monitored throughout the project

Projects with Activate | TXM Stakeholder Groups
ACTIVATE GROUP AUDIENCE WHO ARE THEY?
Project Sponsors & Executive representatives accountable for the budget and successful
Stakeholders
Steering Committee implementation.
The Customer project management team (Project Manager, OCM, HR etc)

Core Project Team Customer team (PMO) responsible for budget, change management and successful implementation
activities.
Service Provider team Service Provider PM and any consultants supporting Organisational Change
Core Project Team
(PMO) Management (strategy and framework) or Business Transformation Office activities.
Customer experts familiar with the business requirements or technology

Customer Subject requirements for a particular business process; charged with defining the
Supporting Roles
Matter Experts (SMEs) configuration of a portion of the new solution (or integrations) with the Service
Provider.
Service Provider Business Analysts and Technical Experts working with the Customer SMEs and
Supporting Roles
Experts their PMO to deliver the new system to the end users.
Trainers and
Supporting Roles Experts developing content and programs to support UAT and End-User Go-Live.
Enablement
Stakeholders UAT Testers Employees from across the business asked to carry out user acceptance testing.
Stakeholders End Users Entire population of End Users that are required to adopt the solution from Go-Live.
Projects with Activate | Important TXM Data to Visualize
+ Clarity of Desired End-State + Feature Expectation Gaps

+ Process & Meeting Effectiveness + Project Risk Indicators
+ Trust & Confidence in team members + Ease of Technology Use
+ Burnout risk (End-User Metric)
+ Product Satisfaction (End-User Metric)
Typically available via HRIS, ticketing systems or telemetry data from applications. Can also be captured in assessment:
+ Project Phase, Role/Job Title, Internal/External, Division, Date

+ Project Milestone & Risk Status
+ Project Costs vs Budgets

Transformation XM
S/4HANA Implementations
S/4HANA Implementations | TXM listening posts
Start of Prepare During Explore Realize Deploy
Readiness Assessment Solution Validation Readiness for UAT Tracking Goals
Core Team, Relevant SMEs Relevant SMEs UAT Testers Core Team, Relevant SMEs
Explore, Realize & Deploy

Project Performance
Run
Core Team, Relevant SMEs
Solution Performance
Core Team, End Users,
Relevant SMEs
Deploy
Training Satisfaction
UAT Testers & End Users
Start of Explore
Program Goal Alignment
Core Team + Sponsors

S/4 HANA Implementations | TXM Surveys across Phases



S/4HANA Implementations | TXM Survey Distributions per Stakeholder Group
Customer SMEs Service Provider

Sponsors & Service (Bus. Process & Experts
O-Data: O-Data: Steering Customer PMO Provider Tech Experts, (Bus. Analysts Trainers &
Survey Level 1 Level 2 Committee (PMO, OCM) PMO Bus. Analysts) & Tech. Experts) Enablement UAT Testers End Users
Readiness Assessment Customer/ Respondent R Y R Y

Partner Group
Program Goal Alignment Customer/ Respondent R Y Y Y Y

Partner Group
Project Performance Customer/ Respondent R Y Y Y Y Y

Partner Group
Solution Validation Customer/ Respondent R R R Y R

Partner Group
Readiness for UAT Location Department R R R R R Y
Training Satisfaction Location Department R R R Y R Y Y
Tracking Goals Customer/ Respondent R R R Y R

Partner Group
Solution Performance Location Department R R R R R Y
This Respondent Group will take the survey. This Respondent Group does not take the survey.
Y They may receive reports, per PMO decision. R They may receive reports, per PMO decision, to assist with actions and improvements.

Transformation XM
Survey Details
Readiness Assessment | Overview


Primary objective:
To assess readiness as the team starts to EXPLORE requirements

Readiness Assessment | Description
SAP Activate
Phase
During PREPARE Description
Aim Readiness Assessment The purpose of this task is to capture the project team’s feedback
following the DISCOVER phase and initial project preparation
Audience + Customer PMO and Customer SMEs activities of the PREPARE phase.
This is a crucial step in establishing readiness and

Cadence + Point-in-time
preparedness for the fit-to-standard analyses and planning
activities.
Items + 8 questions
Its purpose is to safeguard success, check the right stakeholders
Survey + Transformation XM_Survey Questions Accelerator are involved, understand current user sentiment, as well as their
Location concerns and expectations.
+ Filter by “Readiness Assessment” on the Questions
tab
The Readiness Assessment is also the first round of feedback
Experience + Confidence to Meet Objectives collection, which will serve as a baseline throughout the S/4
Measures HANA Private Cloud transformation.
+ Team Trust (Credible, Responsive, Cohesive)
(Expected
Outcomes) + Team Process, Governance, & Empowerment
+ Clarity for definition of success
+ Transformation expectations
+ Open Text Sentiment Feedback: Areas of Opportunity

Readiness Assessment | Key Actions
SAP Activate Phase During PREPARE
Survey Name Readiness Assessment
Report Recipients + Customer PMO, Service Provider PMO, Project Sponsors & SteerCo
Following response collection and based on the dashboard results,

take the following corrective actions where needed:
+ Clarify lack of confidence to meet objectives.

+ If needed, communicate more clearly what the objectives are.
+ Evaluate reasons behind low trust in the team
Key Actions + Reconsider current setup for the team and governance as well as their sense of empowerment
+ Communicate and redefine the definition of success
+ Work through deviating expectations
+ Analyse open text feedback and sentiment (ideally using text analytics) to identify areas of
opportunity

Readiness Assessment | Survey Distribution Groups
Customer/ Respondent
Readiness Assessment Partner Group R Y R Y
Program Goal Alignment Partner Group R Y Y Y Y
Project Performance Partner Group R Y Y Y Y Y
Solution Validation Partner Group R R R Y R
Tracking Goals Partner Group R R R Y R

Readiness Assessment | Example of Questions in a Survey
Program Goal Alignment | Overview


Primary objective:
To capture whether the team has clarity on the transformation and definition of success
following the PREPARE phase

Program Goal Alignment | Description
SAP Activate
Start of EXPLORE Description
Phase
Aim Program Goal Alignment The purpose of this Program Goal Alignment survey is to get
feedback on the Core Team’s cloud mindset adoption, and to
capture whether they have clarity on the transformation and
+ Customer PMO / Service Provider CMO / Customer SMEs / definition of success.
Audience
Service Provider Experts
This survey also supports Organizational Change Management
Cadence + Point-in-time (OCM) efforts by providing insight into stakeholders’ views on
team process, governance and empowerment.
Items + 7 questions
The feedback gained will shed light on the core team’s current
engagement and sentiment before moving to the EXPLORE
Survey + Transformation XM_Survey Questions Accelerator phase.
Location + Filter by “Program Goal Alignment” on the Questions tab
Experience + Confidence in scope and vision

Measures
(Expected
Outcomes) + Team process, governance, and empowerment
+ Clarity for definition of success
+ Open text sentiment feedback: areas of opportunity

Program Goal Alignment | Key Actions
SAP Activate Phase Start of EXPLORE
Aim Program Goal Alignment

Following response collection and based on the dashboard results, take the following corrective actions where
needed:
+ Clarify lack of clarity on the transformation and the definition of success.

+ If needed, communicate more clearly what the objectives are.
+ Evaluate reasons behind low scores

Key Measures
+ Reconsider current communication approach
+ Communicate and redefine the definition of success
+ Analyse open text feedback and sentiment (ideally using text analytics) to identify areas of opportunity

Program Goal Alignment | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Program Goal Alignment | Example of Questions in a Survey
Project Performance | Overview


Primary objective:
To assess what is working well and what needs improving to ensure the project team remains high-functioning.

Project Performance | Description
SAP
Activate EXPLORE; REALIZE; DEPLOY Description
Phase
The purpose of the Project Performance survey is to collect the
Aim Project Performance
performance of each major project workstream throughout the
+ Customer PMO / Service Provider PMO / Customer Transformation Program. This includes the core project
Audience SMEs / Service Provider Experts / Trainers and management team and each team working to transform the
Enablement business processes of a ‘Line of Business’ (LoB).
+ Periodic (monthly for dispersed teams, quarterly
NOTE: for LoB teams (only), ‘Tracking Goals’ takes over this
Cadence otherwise) assessment, at that phase.
Survey + Transformation XM_Survey Questions Accelerator Each team will provide project team-related feedback in terms of
Location governance, processes and empowerment during the EXPLORE,
+ Filter by “Project Performance” on the Questions tab
REALIZE and DEPLOY phases.
Items + 4 questions
Throughout the transformation, it is important to continually gather
this type of feedback from the individual to ensure everyone is
Experience Continue: satisfied with how the project is going.
Measures + Team Trust (Credible, Responsive, Cohesive)
(Expected + Team Process, Governance, & Empowerment Furthermore, this survey assesses how they feel about topics
Outcomes) such as inclusivity, workload, the technology and equipment they
are using as well as the training they receive. The results of this
Begin:
survey will give an indication of what is working well and what
+ Team Resilience & Burnout Risk Checks needs improving to ensure the teams continually perform well.
+ Technology fit

Project Performance | Key Actions
SAP Activate Phase EXPLORE; REALIZE; DEPLOY
Aim Project Performance

Following response collection and based on the dashboard results, take the following corrective actions where
needed:
• Clarify lack of team trust, governance, communication and process
Key Measures • Evaluate reasons behind low scores relating to resilience and burnout questions
• Invest in improving team health and spirit
• Analyse open text feedback and sentiment (ideally using text analytics) to identify areas of opportunity

Project Performance | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Project Performance | Example of Questions in a Survey
Solution Validation | Overview


Primary objective:
To assess how well the EXPLORE phase scoping activities meet the customer’s requirements.

Solution Validation | Description
SAP Activate
During EXPLORE Description
Phase
Aim Solution Validation The purpose of the Solution Validation survey is to keep
monitoring feedback provided by the Core Team about the
Audience + Customer SMEs team’s performance, clarity of goals, cloud mindset and other
factors influencing their experience during the transformation.
Cadence + Point-in-time
Moreover, this survey captures the Core Team and Subject
Survey + Transformation XM_Survey Questions Accelerator
Matter Expert feedback about the fit-to-standard analyses
and design as well as how well the EXPLORE phase scoping
Location + Filter by “Solution Validation” on the Questions tab meet the customer’s requirements.
Items + 8 questions
Experience Continue:
Measures + Confidence to Meet Objectives
(Expected
Outcomes)
+ Team Process, Governance, & Empowerment
+ Team Resilience & Burnout Risk Checks
Additionally:
+ Solution Build Fit (Customization vs. Fit-to-Standard)

Solution Validation | Key Actions
SAP Activate Phase During EXPLORE
Aim Solution Validation
Key Measures Following response collection and based on the dashboard results, take the following corrective actions where
needed:
• Clarify lack of team trust, governance, communication and process
• Evaluate reasons behind low scores relating to resilience and burnout questions
• Address discrepancies between expectations and solution build fit
• Analyse open text feedback and sentiment (ideally using text analytics) to identify areas of opportunity

Solution Validation | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Solution Validation | Example of Questions in a Survey
Readiness for UAT | Overview


Primary objective:
To assess the team’s readiness for UAT.

Readiness for UAT | Description
SAP Activate
During REALIZE Description
Phase
Now that the REALIZE phase of the transformation is

Aim Readiness for UAT
nearing go-live, this task will establish whether the team is
ready for the testing activities, based on their feedback.
Audience + UAT Testers
Apart from the continual monitoring of the team’s
Cadence + Point-in-time performance and clarity of goals, this survey asks about
testing confidence, preparedness, and planning.
Location + Filter by “Readiness for UAT” on the Questions tab Corrective measures derived from the findings report will
allow stakeholders to ensure UAT runs smoothly and
Items + 9 questions within the designated timeframe.

Experience + Readiness for UAT
Measures
(Expected + System Capability Depth of Understanding
Outcomes) + Readiness for System Ease Post Go-Live
+ Satisfaction with the training
+ Satisfaction with the solution

Readiness for UAT | Key Actions
SAP Activate Phase During REALIZE
Aim Readiness for UAT
needed:
+ Clarify lack of readiness for the UAT activities
+ Identify and address additional training needs
+ Evaluate reasons behind low satisifaction with the solution

Readiness for UAT | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Readiness for UAT | Example of Questions in a Survey
Training Satisfaction | Overview


Primary objective:
To safeguard adoption by end users and assess their satisfaction with training.

Training Satisfaction | Description
SAP Activate
Phase
REALIZE Description
Aim Training Satisfaction In preparation for the DEPLOY phase, this task is to safeguard
the adoption of the solution by end users and assess their
+ UAT Testers
satisfaction with training content, activities, and time given to
Audience absorb the knowledge transfer.
+ End Users
Furthermore, the Training Satisfaction survey also asks
Cadence + Point in time (pre-UAT and post-trainings) participants about their opinion on the solution in terms of ease of
use, usefulness and whether they would recommend the solution
Survey (NPS).
+ Transformation XM_Survey Questions Accelerator
Location
+ Filter by “Training Satisfaction” on the Questions tab
Items + 5 questions
Experience + Satisfaction with the training

Measures
+ Enabled for UAT, cutover and go-live tasks
(Expected
Outcomes) + Satisfaction with the solution
+ System capability depth of understanding
+ Readiness for system ease post Go-Live

Training Satisfaction | Key Actions
SAP Activate Phase REALIZE
Aim Training Satisfaction
needed:
+ Identify and address additional training needs
+ Evaluate reasons behind low satisfaction with the solution

Training Satisfaction | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Training Satisfaction | Example of Questions in a Survey
Tracking Goals | Overview

Program Goal Project Solution

Tracking Goals
Alignment Performance Performance
Primary objective:
To assess whether the team is operationally ready for the cutover and go-live tasks.

Tracking Goals | Description
SAP Activate
DEPLOY Description
Phase
The purpose of this survey is to assess whether the required

Aim Tracking Goals features and functions have been delivered and the team is
operationally ready for the cutover and go-live tasks at the
Audience + Customer SMEs beginning and again at the end of the DEPLOY phase.
The Tracking Goals survey further supports OCM activities and

Cadence + Periodic invites the respondent to give recommendations for
improvement.
The survey continues to assess project team health, process,
Location + Filter by “Tracking Goals” on the Questions tab governance and confidence in the solution.
Items + 6 and 5 questions, respectively It also assessed SME satisfaction with the implemented solution
and the quality of hyper-care.
Experience + Readiness for go-live and cutover tasks NOTE: This survey may need to be asked of SMEs more than
Measures once, if the first survey results show that UAT has been
(Expected + Project team health
unsuccessful and more work is required before Go-Live.
Outcomes) + Post Go-Live and hypercare
+ Satisfaction with the transformation as a whole
+ Satisfaction with the solution

Tracking Goals | Key Actions
SAP Activate Phase DEPLOY
Aim Tracking Goals
needed:
+ Address project team-related feedback
+ Improve hypercare and post-go-live activities with low ratings

Tracking Goals | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Tracking Goals | Example of Questions in a Survey
Solution Performance | Overview


Primary objective:
To collect feedback from end users regarding the solution, performance and support

Solution Performance | Description
SAP Activate
DEPLOY; RUN Description
Phase
This survey collects feedback about the End User’s

Aim Solution Performance impression of the solution, its performance and the
support activities following the Deploy phase.
Audience + End Users
In detail, the feedback identifies areas of improvement for
support delivered via different channels and the
+ Periodic, 4 and 8 weeks post Go-Live, then at least performance of support activities regarding speed and
Cadence every 6 months. stability. The results will offer important insight into how
the RUN phase can be improved.
Location + Filter by “Solution Performance” on the Questions tab
Items + 5 questions
Experience + Success of implementation

Measures
(Expected + Satisfaction with solution (hypercare)
Outcomes + Performance ratings
+ Improvement sentiment and open text

Solution Performance | Key Actions
SAP Activate Phase DEPLOY; RUN
Aim Solution Performance
Key Measures Following response collection and based on the dashboard results, take the following corrective actions
where needed:

+ Analyse hyper-care shortcomings
+ Analyse open text feedback and sentiment (ideally using text analytics) to identify areas of
opportunity

Solution Performance | Survey Distribution Groups

Partner Group

Partner Group

Partner Group

Partner Group

Partner Group

Solution Performance | Example of Questions in a Survey
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Transformation Experience Management (TXM)

Mitigating your Implementation Risks

2. Review this deck from end-to-end.

3. Set up your relevant XM organization (stakeholders, process, technology) to support the

5. Open the “Transformation XM_Survey Questions” accelerator, located in the Activate

Transformation XM | Overview Transformation XM | S/4HANA Implementation

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 3

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 5

+ Assess and prioritise project risks.

This proactive management framework provides

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 6

Confirm functional and technical designs

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 7

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 8

Plan & Prepare Listen & Understand Act

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 9

OBJECTIVE XM ACTIVITIES TYPES OF PROJECTS AND

with, the project outcomes by end o Phases

+ Analyze feedback for insights

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 11

Readiness Solution Readiness Training

Discover Prepare Explore Realize Deploy Run

Program Goal Project Tracking Solution

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 12

The Customer project management team (Project Manager, OCM, HR etc)

Customer experts familiar with the business requirements or technology

+ Clarity of Desired End-State + Feature Expectation Gaps

+ Project Phase, Role/Job Title, Internal/External, Division, Date

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 14

Explore, Realize & Deploy

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 16

Readiness Solution Readiness Training

Discover Prepare Explore Realize Deploy Run

Program Goal Project Tracking Solution

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 17

Customer SMEs Service Provider

Readiness Assessment Customer/ Respondent R Y R Y

Program Goal Alignment Customer/ Respondent R Y Y Y Y

Project Performance Customer/ Respondent R Y Y Y Y Y

Solution Validation Customer/ Respondent R R R Y R

Readiness for UAT Location Department R R R R R Y

Training Satisfaction Location Department R R R Y R Y Y

Tracking Goals Customer/ Respondent R R R Y R

Solution Performance Location Department R R R R R Y

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 18

Readiness Solution Readiness Training

Discover Prepare Explore Realize Deploy Run

Program Goal Project Tracking Solution

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 20

This is a crucial step in establishing readiness and

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 21

SAP Activate Phase During PREPARE

Survey Name Readiness Assessment

Following response collection and based on the dashboard results,

+ Clarify lack of confidence to meet objectives.

+ Evaluate reasons behind low trust in the team

+ Communicate and redefine the definition of success

+ Work through deviating expectations

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 22

Readiness for UAT Location Department R R R R R Y

Training Satisfaction Location Department R R R Y R Y Y

Solution Performance Location Department R R R R R Y

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ EXTERNAL 23