Guided Success Program 13 Nov 2018

We take great pride in our happy customers. That’s why, for those who want to accelerate their OutSystems

adoption, we offer the Guided Success Program with a dedicated success team, expert guidance, faster

support times, and a range of expert services designed to ensure your success.

OutSystems perfectly complemented our journey towards 100% Agile and SCRUM adoption. After the initial investment in training
and base setup, results came at a record rate.
SAMEER JALEEL - Director, Systems Development @ Kent State University

Why This Service Is for You What’s Included?

With a focus on success at all stages of the adoption journey, The Guided Success Program is structured based on what
our Guided Success Program helps customers achieve superior experience has shown is a typical path for maturing with
business results in four key areas. OutSystems. However, it is also flexible so that each customer
gets the right support based on their specific needs and
objectives. The program includes:
rs Ma
tome xim
us Customer Success Manager (CSM)
ize
rC

dR
pie

• Plan Management • Success Metrics and Reports

OI
Hap

• Welcome Sessions • Application Release Promotion

• Checkpoints • Coaching
Better Outcomes • Executive Reviews • Best Practices
• Portfolio Reviews • Problem Solving and Escalation
Hig h

t
ark e

• Project Planning
er Q

oM
ua

it y
et

Ti m
l

Ad
opt ter Customer Success Engineer (CSE)
io n S h or
• Technical Onboarding • Technical Assessments and Validation
• Technical Enablement and Oversight

In the Guided Success Program you will get recommended

paths and best practices, based on what we've learned from
A Catalog of Flexible Services
supporting our 1000+ customers, designed to accelerate and
de-risk your adoption journey with Outsystems. • Installation and Setup • DevOps
• Custom Planning and Design • Operations Services
• Hands-on Training • Architecture Services
How It Works • Mentoring and Coaching • Mobile Services
The Guided Success Program is subscription-based and includes • UX/UI • Troubleshooting
a Customer Success Manager (CSM) and a Customer Success
Engineer (CSE). The CSM creates a success plan tailored to your
needs and coordinates adoption activities, services, and support. Customer Support

The CSE focuses on technical enablement of your teams and • Portal for Submitting and Tracking • Accelerated Response for Urgent
successful project delivery. Cases Online Issues
When you subscribe to a Guided Success Program, you will join other happy customers in their journey with OutSystems.

We work with our Guided Success Program customers throughout their adoption journey to create and evolve a custom success
program based on their desired business outcomes and adoption goals. These programs are created, together with your CSM, through
a selection of expert services(*):

Installation and Setup Training and Certification

• Platform Installation • Online Webinars, Guided Paths, and Training
• Lifecycle Permissions Setup • Developing OS Web Apps Boot Camp
• Developing OS Mobile Apps Boot Camp
• Jump Start Training
Plan and Design • Advanced Developer Boot Camp
• Project Vision • Support Engineer Boot Camp
• UX/UI Concept • Mobile for Outsystems Developers
• Live Style Guide • Train the Trainer Services (Web, Mobile, Advanced Dev Boot Camps)
• Application Architecture Design • Train the Trainer Services (Support Engineer Boot Camp)
• Infrastructure Design
• DevOps Model Definition
• Foundation Architecture Design Mentoring
• Application Estimation • Architecture Mentoring
• Front-End Awareness Session • Operations Mentoring
• Mobile Awareness Session • UX/UI Mentoring
• Design for OutSystems Awareness Session • Front-End Developer Mentoring
• DevOps Workshop Awareness Session • "Agile in a Day"/Delivery Mode
• High Availability and Disaster Recovery Review • Front-End Workshop
• "Office Hours" for Online Development
• Mobile Workshop
Assessments, Tests and Verification • On Demand Expert Guidance
• Application Architecture Analysis
• Application Coding Best Practices Analysis
• Infrastructure Design Review Development and Platform Services
• UX/UI Assessment • Native Plugin Development
• DevOps Assessment • Platform Upgrade Support
• Mobile Application Assessment • On-Demand Component Development
• Load Tests
• Environment Sanity Check
• Application Performance Review for Web (*) - Not all the listed services can be delivered within a Guided Success Program. A custom
• Application Performance Review for Mobile services plan will be designed with the help of your CSM to fit within the scope of the program.
• UX/UI Light Assessment
• Foundation Architecture Review
• Application Health Check
• Infrastructure Health Check

"...get the Customer Success Program. This "Make use of the Customer success program. "...quick and insightful answer to questions
is a gem. Throw any development question They are skilled and eager to help." from the CSP team..."
and you get answers pretty quickly."
Gartner Peer Insights G2 Crowd Gartner Peer Insights

Add-On Packages
If you want to add even more value to your Guided Success Program, we also provide add-ons adjusted to specific use cases. Contact
your CSM for further information.

Team Enablement B2C Applications Center of Excellence Setup

• We enable your team's • We help you build pixel-perfect • We guide you through
OutSystems proficiency. digital experiences. establishing team and project
governance.

© 2018 by OutSystems. All rights reserved. OutSystems is a registered trademark of OutSystems. The information contained +1 404 719 5100
herein is subject to change without notice. All terms and conditions for OutSystems products and services are set forth in the info@outsystems.com
agreements accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. OutSystems shall not be liable for technical or editorial errors or omissions contained herein. www.outsystems.com