Successfully implementing ServiceNow

Value of using ServiceNow

Getting your implementation on the right track makes all the difference Expert Services
Whether you’re modernizing IT, looking to boost employee productivity
and engagement, or enabling new customer experiences, ServiceNow is a Product expertise
powerful platform for digital transformation. But to truly get the most out of your Inside perspective on
investment, you need to get the foundation right. technology and roadmap, so
you get the most out of your
According to research from McKinsey & Company, the potential for value loss in
investment
any transformation project begins as early as day one—with the largest share of
value lost during implementation. This magnifies the importance of having a solid Unmatched track record
implementation plan.
8,500+ successful customer
Post- engagements
Target setting Planning Implementation implementation
900+ proven practices
22% 23% 35% 20% Large library of assets
developed and proven in
When maximum financial benefit is lost, by transformation phase¹ customer engagements by
seasoned experts

Selecting the right implementation path A complete solution

Once you define your desired outcomes and build a plan to create value with Step-by-step guidance from
ServiceNow, you’ll want to select the implementation path that’s the best fit for planning to delivery
your organization. ServiceNow customers typically follow one of three models:
Focused on your unique
business goals
ServiceNow-led implementation Different engagement models
Our experts work directly with your team to define and execute to adapt to your requirements
your ServiceNow implementation across all phases and
ServiceNow workstreams of the Now Create methodology.
Expert
Services ServiceNow + your professional services provider
ServiceNow collaborates with your service provider and advises
on key areas of your implementation to achieve targeted
business outcomes and future-proof your investment.

Implementation Architecture Design Sprint scans &

plan review & governance reviews configuration
review reviews

Partner-led implementation
Your team works directly with a ServiceNow
partner to implement your solution.

1. McKinsey & Company research: Losing from day one: Why even successful transformations fall short
An experienced team focused on the success of your project
Whatever your business priorities, ServiceNow Expert Services help you deliver
extraordinary outcomes—faster and with less risk. Our experts hold deep product The success of our
expertise and bring unique insights into designing workflows that deliver great
experiences for customers and employees.
implementation was
absolutely the direct
Solution Architect Program Director
Creates an action plan for technical Ensures programs are defined and
result of an amazing
governance concepts to ensure a executed in accordance with rigorous team and a great
smooth implementation and prevent management and governance
technical debt standards relationship with
Engagement Manager Technical Consultant ServiceNow.
Leads the successful delivery of Provides technical guidance during – Meghan Sander, Sr. Technical Business
engagements, resources, and financial workshops and assists in the creation Analyst, Finance of America
management and refinement of stories
See the results
Business Process Consultant Practice Director
Aligns current processes with the Defines, designs, and implements
recommended ServiceNow best solutions for specific business process
practices domains

Tools and resources to improve the quality of your

ServiceNow implementation projects

Get on-demand guidance for Empower your team with ServiceNow

seamless projects using Now Create
The Now Create methodology distills
our experience across thousands of
customer implementations.
You and your partner can follow
the same processes and insights our
own experts use to deliver outstanding
business outcomes.
Training and Certification
Training your teams to be ServiceNow
experts boosts their productivity by
nearly 40% and helps them meet
digital transformation objectives faster.
We provide learning for every stage of
your ServiceNow journey and every
role within your teams through:

Prescriptive guidance, leading • Technical training: on-demand

practices, and project recommend- and instructor-led courses
ations are packaged into product- • Private sessions
specific Success Packs, providing a
• Hands-on simulators Learn more
complete framework for achieving
specific business objectives—such as • Certification ServiceNow Expert Services
operating IT as a service or • Custom training Contact your Services Executive
modernizing customer service. • Change enablement

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