DESCRIPTIVE STATISTICS

1. Frequency and Percentage distribution

2. Mean and Standard Deviation
Research Questions/ Statement of the Problem
1. What is the profile of the patients in terms of:
1.1 sex (qualitative variable: nominal – male and female)
1.2 civil status? (qualitative variable: nominal – single,
married, widowed)
1.3 age 18, 17, 19, 20, 24 35, 28, 40
1 - less than 20 years old
2 - 21 to 30 years old
3 - Above 30 years old

Table 1. Demographic profile of the Patients

Profile Frequency Percent

Male 3 60.0

Sex Female 2 40.0

Total 5 100.0

single 2 40.0

married 1 20.0
Civil Status
widowed 2 40.0

Total 5 100.0
Assign values
Sex Civil Status
1 – Male 1- Single
2 – Female 2 - Married
3- Widowed
Resp# Sex Civil Status Item1 Item2
1 1 1 4 5
2 2 3 3 1
3 2 2 5 5
4 1 3 1 2
5 1 1 3 3

2. What is the level of satisfaction of patients in hospital

services?
Likert Scale
5 Strongly Agree
4 Agree
3 Moderately Agree
2 Disagree
1 Strongly Disagree

Mean Interval Description Interpretation

4.50 - 5.00 Very High Satisfaction is always evident
3.50 - 4.49 High Satisfaction is oftentimes evident
2.50 - 3.49 Moderate Satisfaction is sometimes evident
1.50 - 2.49 Low Satisfaction is seldom evident
1.00 - 1.49 Very Low Satisfaction is not evident

1. I am satisfied with the staff services 54321

2. I am satisfied with the facilities 54321
Table 2 shows the level of satisfaction of patients in hospital services.
It can be observed that the highest mean is in the aspect of being
satisfied in staff services (M=3.20, SD =1.48) while the lowest mean
is in terms of satisfaction with the facilities (M=2.40, SD =1.67).
Meanwhile, the category mean is 2.80 described as moderate. This
means that satisfaction in hospital services is sometimes evident
among the patients. Support literature

Table 2. Level of Satisfaction of Patients

Satisfaction Items Mean Std. Deviation Description

I am satisfied with the staff services 3.20 1.483 Moderate
I am satisfied with the facilities 2.40 1.673 Low
OVERALL 2.80 1.351 Moderate