I.

Application on Communication Principles and Effects:

Write the letter of the best sentence. Each item merits two points. (50 points)

1. After your GPCOM class, your classmate James kept talking about globalization.
Clarity is most evident in what statement below? *
2 points

C. James Sun said that embracing diversity is a key to globalization.

A. James Sun talked about globalization and things that people should do.
D. Globalization and diversity is all that James Sun talked about.
B. James Sun talked about globalization and of embracing diversity.

2. Which sentence is the best example of concreteness? *

2 points

A. Many Filipinos write and speak in fluent Philippine English.

B. As of 2015, 14 million Filipinos can speak English.
C. Most Filipinos can speak English as their second language.
D. According to Brooks (2017), about 92% of the Philippine population, or around 90 million, can
speak English as their second language.

3. Which statement best demonstrates consideration and courtesy? *

2 points

A. Please read the terms and conditions of the contract so that you will not complain in the future
as our past clients did.
B. Please read the terms and conditions of the contract to avoid conflicts in the future.
C. Please read the terms and conditions of the contract so that we would not have unpleasant
relations with you.
D. Please read the terms and conditions of the contract, or we might have future conflicts.

4. Which is the most creative statement in declining the offer of a position by the
company’s president? *
2 points

A. I appreciate the offer but to be honest, I don’t think I am fit to occupy the position.
B. Your offer appeals to me, but I must regretfully decline because I am content with my status
right now.
C. The offer is great; however, I have other priorities I have to attend to.
D. The position is indeed an upgrade; however, I really enjoy my stress-free status.

5. How do you best show courtesy in declining a client who arrived at the closing
hour? *
2 points

A. We are very very sorry that we really cannot entertain you today because you came at the
wrong time.
B. Please come back during clinic hours so we will address your business concern.
C. We entertain medical concerns only during office hours.
D. We are sorry but we can’t entertain your medical concern today. It’s not clinic hours.

6. Which statement exemplifies clarity? *

2 points

A. Please use the official format attached to this memo for all office documents.
B. The purpose of this memo is to provide a reference for all your staff members of the formats of
various documents for office use.
C. This memo is to provide a reference for all your staff members of the formats of various
documents for office use.
D. No other format is allowed for office documents except the attachment.

7. Conciseness in communication can be best illustrated by _____. *

2 points

A. phrasing your colleague’s ideas through poetic language.

B. keeping your colleague’s sentences short and simple but complete in thought.
C. providing evidence to support your colleague’s claim or argument.
D. addressing your supervisor with a respectful tone and language.

8. Which sentence best illustrates concreteness? *

2 points

A. Romeo has exemplary qualities in dealing with clients.

B. When it comes to client care, Romeo is the model.
C. Romeo has the highest rating as regards client satisfaction.
D. Romeo has the best client satisfaction rating at 94 percent.

9. Which is the best sentence as regards correctness? *

2 points

A. The role of a political analyst is to conduct research and analysis on current policies and
political events.
B. The role of a political analyst are to conduct research and analysis on current policies and
political events.
C. The roles of a political analyst is to conduct research and analysis on current policies and
political events.
D. The roles of a political analyst are to conduct research and analysis on current policies and
political events.

10. Which is the best example of a concise but courteous statement *

2 points

A. Attendance is mandatory.
B. Attendance is required.
C. Attendance is obligatory.
D. Attendance is compulsory.
11. Which of the choices is an improvement of the sentence below? The cafeteria
served excellent food; it was only two years old. *
2 points

A. The two-year old food in the cafeteria was excellent.

B. The served food in the cafeteria is excellent.
C. The two-year-old cafeteria served excellent food.
D. There is excellent food served by the two-year cafeteria.

12. When speaking with others especially strangers or foreigners, a low, soft tone
should be used because this is an indicator of…. *
2 points

A. recognition of the primary importance of the person.

B. consciousness of one’s social involvement and positivism.
C. conscious effort to show courtesy to the person.
D. understanding diversity of cultures and bridging it.

13. How do words best facilitate understanding during disagreements in the

workplace? *
2 points

A. Words help diffuse tensed atmosphere.

B. Words can clarify issues amongst peers.
C. Words become the tool to present one’s arguments.
D. Words can empower those who are right.

14. In a Filipino setting, why is an applicant’s response to being asked what she can
contribute to the school, “I saw your curriculum, and it is totally outdated and I can
upgrade it for you so you can be on a par with other schools,” not acceptable? *
2 points

A. The response is too wordy and it can be made concise.

B. The response made use of highfalutin and inappropriate words.
C. The response is too blunt to the point of being disrespectful.
D. The response implies that the applicant is better than the school owner.

15. Why is an articulate applicant usually hired by a law firm? *

2 points

A. An articulate applicant can represent the company anywhere in the world.

B. An articulate applicant can give the best face of the company to clients.
C. An articulate applicant is an asset in many ways to a company.
D. An articulate applicant has the ability to clarify issues with clients.

16. Why is the language the most convenient tool to learn and to clarify? *
2 points

A. Language is a medium in asking about the unknown topic.

B. Language is always at our disposal, anytime and anywhere.
C. Language is the tool for the concepts to be made public.
D. Language is part of our mechanism to facilitate everyday activities.

17. Why is non-verbal language usually more powerful than the verbal form of a
statement? *
2 points

A. Non-verbal language has deeper and complex nature than the verbal form.
B. Non-verbal language is usually spontaneous thereby revealing genuine expression.
C. Non-verbal language is open to many interpretations than the verbal form.
D. Non-verbal language is perceived using more than one sense.

18. Why should courtesy be given primary attention in language use? *

2 points

A. Courtesy begets positive feedback anytime and anywhere.

B. Courtesy is a natural human trait that we just have to exercise.
C. Courtesy shows our humaneness and sensitivity of other’s ways.
D. Courtesy is a mark of individualism in this world of diverse personalities.

19. Which of the following job advertisements is most inclusive? *

2 points

A. We hire applicants based on efficiency factor.

B. Having a native-like accent in English is not a requirement but a plus factor.
C. Be one of us if you are 20-30 years old and single.
D. We welcome all applicants especially those with 5-year minimum experience.

20. A political analyst comes from a culture where people constantly greet one other
eagerly whenever there is an opportunity. Which of the following must the political
analyst assume when he starts working in an unfamiliar work environment? *
2 points

A. Some people are not verbally expressive.

B. Some people do not have manners.
C. Some people do not respect others.
D. Some people simply do not care.

21. Americans place a high value on eye-to-eye contact and tend to distrust those who
fail to look at them directly. The Japanese, in contrast, believe eye contact over a
sustained period shows disrespect. Arabs, on the other hand, maintain direct eye
contact with those they interact with for prolonged periods. What do these situations
imply about eye contact preferences? *
2 points

A. Eye contact preferences vary across cultures.

B. Eye contact is not a necessary element in communication for Asians.
C. Eye contact is of great importance in most cultures.
D. Eye contact is overrated element in communication.

22. In every workplace, it is inevitable that errors are committed. Which of the following
assumptions is most favorable to work relations? *
2 points

A. Persons are flawed; hence, they should be excused when they commit errors.
B. Persons are prone to errors; hence, they should be given rooms for improvement.
C. Persons are fallible; hence, monitoring and training should be increased.
D. Persons are not perfect; hence, standards of performance should be regulated.

23. We, Filipinos, embrace the practice of greeting one another eagerly whenever
there is an opportunity. Which of the following must we assume when we start working
in a foreign work environment? *
2 points

A. We should spread this practice to foreign co-workers since it gives positive vibe.
B. We should adapt whatever is the practice of the foreign work environment.
C. We check first our new environment then adapt the dominant practice.
D. We observe first then adapt our practice as we see fit to the occasion.

24. Which of the following is most helpful to a new employee in communicating

effectively with people in a culturally diverse workplace? *
2 points

A. clarity of expression
B. self-confidence
C. social intelligence
D. good reputation

25. Sacha is from the Philippines and is surprised that on her first trip to New York
City, native New Yorkers do not respond to her friendly overtures on the subway. She
learns that New Yorkers generally do not talk to strangers on the subways to maintain
their privacy. Knowing such information, how should she deal appropriately with New
Yorkers? *
2 points

A. She will ignore them and mind her own business to be familiar to the practice.
B. She must understand their behavior from their own cultural reference.
C. She will exert more effort to generate positive feedback from the New Yorkers.
D. She still extends her friendly gestures to make the world a better place.

II. Modified True or False. Read and analyze each statement, then shade the letter of
your choice. (2 points each)
A if statement X is true but statement Y is false
B if statement X is false but statement Y is true
C if both statements are true
D if both statements are false

26. *
2 points

A
B
C
D

27. *
2 points

A
B

C
D
28. *
2 points

B
C
D

29. *
2 points

B
C
D

30. *
2 points

A
B

C
D

*
2 points
A
B

C
D

III. Register reminds us of the appropriateness of a language to use in consideration of

our relationship with the person we are speaking to or speaking with. In the following
situations, choose the most appropriate way of speaking the message or meaning to
our receiver/listener. (2 points each)

1. Which of the following should determine the level of a person’s formality and style in
communicating with others? *
2 points

a. the communicative context

b. his educational attainment
c. his social status
d. his culture
e. his environment

2. To exemplify the formal register, which is the best structure for presenting the
estimate of COVID 19 recovery as a research finding based on collected data? *
2 points

a. It is speculated that 95% of people infected with COVID 19 will recover.

b. Perhaps, 95% of people infected with COVID 19 will recover.
c. Around 95% of people infected with COVID 19 will recover.
d. It is safe to say that 95% of people infected with COVID 19 will recover.
e. Conclusively, 95% of people infected with COVID 19 will recover.

3. In a promotional print and non-print material for a newly opened medical clinic in
Baguio City, which register is most suitable? *
2 points

a. Consultative
b. Intimate
c. Casual
d. Formal
e. Static
4. While having your break, which is the most appropriate statement for clarification
with a close co-worker who just reported on sales? *
2 points

a. May I clarify if our sales this month have gone lower by 40%?
b. Did you mention our sales this month have gone lower by 40%?
c. Would you mind if I clarify about our sales going down by 40 % this month?
d. Are you sure that our sales this month have gone lower by 40%?
e. Can you prove that our sales this month have gone lower by 40%?

5. Which of the following is a formal telephone conversation? *

2 points

B
C

6. Which of the following responses can be considered as a casual answer when your
friend asked you if have eaten lunch? *
2 points

A. Not yet, but thank you for asking.

B. Nope! Maybe later. Thanks.
C. Thank you for asking, Ms. Delicadesa, but I have not yet eaten my lunch.
D. Thanks for asking, Ma’am, but I will eat later.

7. Which of the following responses can be considered as an appropriate answer in

refusing a date? *
2 points

A) I am sorry, I am not a dating type.

B) I’m sorry, you're not my type.
C) I'm sorry, but I really can't go out with you. Thanks for the invite, anyway.
D) I regret to refuse your offer for a date but this is not the right time.
8. You are actually annoyed but you choose to be polite and poised. Which of the
following is the most polite way of asking the question (despite your irritation)? *
2 points

A) Yours? This one?

B)Is this yours?
C) Would you mine telling me if this is yours?
D)I am asking you if this is yours.

9. Sheila has this endearing way of addressing everybody "Beh." Which in the
following instances should "Beh" be most appropriately used? *
2 points

A) Beh,let's go eat. (To her best friend)

B)May I have the menu, Beh? (To a server)
C) We should be ready with the modules before the month ends, Beh (To her colleagues at a
departmental meeting)
D) Beh, can you show me how to go to the market? (To a stranger)