AIR CABIN CREW

An air cabin crew team help to make sure that airline passengers have a comfortable, safe and
pleasant flight. As an air cabin crew member, you need to be flexible to people’s individual
needs and cultures, and have a polite but firm approach with customers.

You will need excellent communication and organisational skills for this role. Being able to
work well in a team is also really important. If you like meeting different people every day,
and you enjoy travelling, this job could be ideal for you.

 You will usually need to have a good standard of maths and English for this role. Experience
in a customer service role can also be useful. Entry requirements can vary between airlines,
so check with them directly.

Work activities

As part of the air cabin crew, you will meet new passengers every day who are travelling for
business or leisure. You day-to-day work will vary, but there will be some tasks that you will
always be responsible for.

Before a flight you will:

 go to a meeting about the flight and its schedule so that you know where it’s going,
when it’s leaving and who’s on it
 check that there are enough supplies on the plane and that emergency equipment is
working properly
 greet passengers and direct them to their seats
 Demonstrate emergency equipment and procedures to passengers.

During a flight you will:

 make sure that passengers are comfortable and deal with any requests
 serve food and drinks, and sell duty-free items
 make announcements on behalf of the pilot
 Reassure passengers in the event of an emergency, and make sure that they follow
safety procedures.

At the end of a flight you will:

 make sure that passengers leave the plane safely and with all their hand luggage
 write a flight report, including about any unusual incidents
 Add up and record food and drink orders, and duty-free sales.

Between flights, you may have some spare time to relax and explore the destination you have
flown to.
Working hours and environment

You will work shifts that include weekends, nights and public holidays. The amount of time
you will spend away from home will depend on the flight routes that you choose to work on.

Some airlines will expect you to live within one hour’s travelling time of their base. You will
be expected to be neat and smart, and your airline will provide you with a uniform.

The work can be physically demanding, as you will spend a lot of time on your feet and work
in small spaces like the kitchen galley.

You will need to be comfortable flying in all weather, as bad weather could make it
uncomfortable in the aircraft, and passengers will be looking to you to reassure them.

Income

Starting salaries can be between £12,000 and £14,000 a year.

With experience, this rises to between £15,000 and £21,000 a year. Senior crew can earn up
to £25,000 a year. Overtime and flight allowances can increase salaries.

Some airlines offer free or discounted flights to cabin crew staff and their families.

Figures are intended as a guideline only.

Entry requirements

To get started in this role, you will usually need a good standard of education, including
GCSEs (grades A-C) in maths and English, or equivalent qualifications. Previous experience
in a customer service role will also be useful.

Entry requirements will vary between airlines, so check with the airline you want to work for
first, but as a general guide you will usually also need:

 a good level of fitness and colour-normal vision

 a smart appearance
 the ability to swim well
 A valid passport with no restrictions for the countries the airline travels to.

You must be over 18 to work as an air cabin crew member, although some airlines set the
minimum entry age at 21. There are also rules around height and weight, although this will
vary between airlines, so check with them. As a general guide, many look for people between
5ft2in (157cm) and 6ft2in (188cm).

Airlines do not usually want their cabin crew to have any visible tattoos or body piercings.

Some airlines look for air cabin crew who can speak a second language and this is usually
essential if you want to be based in an overseas location.

Airlines often use a mixture of group and individual tests and interviews for recruiting staff.

There are introductory courses available which may help you to get some useful skills for this
career:

 Level 1 Certificate in Exploring the Aviation Industry

 Level 2 Certificate in Introduction to Air Cabin Crew
 Level 2 Certificate/Diploma in Air Cabin Crew (New Entrant).

Check with local colleges and the awarding bodies in the more information section for further
details.

Training and development

Once you start work, you would be given basic training lasting between three and seven
weeks. You will usually cover:

 security, customs and immigration regulations

 safety and emergency procedures
 first aid
 customer relations and passenger care
 currency exchange
 food preparation and service, and galley management
 Uniform standards (appearance).

After this you would normally have a trial period of three to six months. During this time
your performance would be checked by trainers or senior crew members. You would have to
pass regular exams to test your knowledge of safety and emergency procedures, and to make
sure you meet official first aid requirements.

You may also be encouraged to work towards a qualification, for example:

 Level 2 Certificate for Air Cabin Crew

 Level 3 Certificate in Senior Cabin Crew
 Level 3 Diploma in Aviation Operations.
Skills, interests and qualities

To become an air cabin crew member, you will need:

 excellent communication skills

 a confident and friendly manner
 a clear speaking voice
 tact and discretion
 a polite but firm approach when dealing with difficult customers
 good team-working skills
 the ability to be calm under pressure and decisive in emergencies
 sensitivity towards people who are anxious or upset
 Good maths skills for handling cash, including foreign currency.

#Link for service pasangers in the cabin as cabin crew:

https://youtu.be/Xn6NM_-9YVI

https://youtu.be/Qi9zFFFJrBA
 THE AIRLINE VOCABULARIES
 Alternate Aerodrome : Bandara alternatif yaitu bandara lain yang

akan dipilih jika tidak bisa mendarat di bandara tujuan

 Apron : Tempat parkir pesawat

 Arrival : Bagian kedatangan

 Aviation : Institusi atau suatu lembaga penerbangan

 Boarding : Naik ke pesawat

 Cabin Attendant : Penjaga Kabin atau lebih dikenal dengan Pramugari atau Pramugara

 Climbing : Saat pesawat sedang terbang naik

 Connecting Flight : Pergantian pesawat lain atau menggunakan airline lain biasanya
saat transit

 Cabin Crew : Pramugari atau Pramugara

 Baggage : Bagasi yaitu barang barang bawaan

 Crash : Kecelakaan

 Cruising : Pesawat sedang terbang datar

 Ditching : Mendarat darurat di air

 Dangerous Good : Barang-barang yang termasuk dalam daftar membahayakan

keselamatan penerbangan

 Departure : Keberangkatan

 Descending : Pesawat sedang terbang turun

 Control Air Space : Ruang udara yang dikendalikan

 FIR : Flight Information Region

 UIR : Upper Information Region

 Destination : Tujuan akhir suatu penerbangan

 Divert : Mendarat di bandara yang bukan tujuan – dialihkan ke bandara lain

 Force Landing : Pendaratan dilakukan di luar Bandara

 Holding Area : Tempat pesawat menunggu di udara, dengan cara berputar-putar

biasanya menunggu antrian untuk landing

 Flight attendance : Pramugari/ pramugara

 Emergency Landing : Pendaratan darurat yang dilakukan di bandara

 Flight : Penerbangan

 Holding Bay : Tempat pesawat menunggu di darat biasanya menunggu antrian untuk
berangkat

 Pax (Passenger) : Penumpang pesawat udara

 Runway : Tempat pesawat mengambil ancang-ancang dalam takeoff atau juga sebagai
tempat landing

 Security check : Pemeriksaan keamanan

 Check-in : pengecekan yang menyangkut identitas penumpang, tujuan keberangkatan

dan Lain-lain

 Boarding ticket/ pass : Tanda untuk masuk ke dalam pesawat

 Pay Tax : Membayar pajak untuk negara baik skala domestik maupun internasional

 Take off : Pesawat terbang landas

 Landing : Pesawat mendarat

 Check-in luggage : Tas yang disimpan di bagian kargo dalam pesawat.

 Carry-on luggage : Juga disebut hand luggage, dibawa oleh penumpang ke dalam
kabin pesawat.

 Anything to declare? : Pertanyaan ini diajukan oleh Petugas bea dan cukai, “Apakah
Anda membawa benda-benda seperti alkohol dan rokok?”

 Safety belt : Sabuk Keamanan

 Metals : Benda-benda seperti perhiasan, uang logam, dan kunci.

 Aisle seat : Kursi di dalam pesawat yang terletak di pin