Birla Institute of Technology & Science, Pilani

Work-Integrated Learning Programmes Division

First Semester 2020-2021

Comprehensive Examination
(EC-3 Regular)

Course No. : MBA ZG526

Course Title : OPERATIONS MANAGEMENT
Nature of Exam : Open Book
Weightage : 45% No. of Pages =1
Duration : 2 Hours No. of Questions = 6
Date of Exam : Sunday, 28/11/2020 (FN)
Note:
1. Please follow all the Instructions to Candidates given on the cover page of the answer book.
2. All parts of a question should be answered consecutively. Each answer should start from a fresh page.
3. Assumptions made if any, should be stated clearly at the beginning of your answer.

Q.1. Explain the four classifications of Cost of Quality, and their managerial implications. Also,
describe the Cause-and-Effect diagram, and how can this be used to control quality (draw relevant
Cause-and-effect diagram). [7]

Q.2. Describe FCFS, SPT, EDD schedules, and compare their likely performances on different criteria.
[7]

Q.3. Explain a) Slack, and its importance in managing projects, and b) Poka-Yoke and types of Poka-
Yoke. [7]

Q.4. Describe (a) Chase strategy and Level scheduling, (b) compare in a table the impact on these
strategies on inventory and capacity, and (c) give examples of two industries in which each of the
three strategies are most appropriate- justify your answer. [8]

Q.5. Compare the Pull production system and Pull production system, and explain role of the Suppliers,
Quick changeover (setup), and Scheduling for JIT production. [8]

Q.6. The details of activities of a Marketing Research project are given below- [8]

Activity Immediate Duration

Predecessor (weeks)
A - 3
B A 7
C A 5
D B, C 9
E D 4
F D 2
G E, F 2
H G 8
I E, G 3
J G, H 4

(a) Draw a neat network diagram.

(b) Show critical path, ES, EF, LS, LF dates, and slack of each activity in a table.
(c) What is the critical path, and what is the minimum duration to complete the project?
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