General Facilities For 3 Star Hotel:

 Full-time operation 7 days a week in season.

 Establishment to have all necessary trading licenses.
 Establishment to have public liability insurance.
 24 hr. lifts for buildings higher than ground plus two floors.
 Bedrooms, Bathroom, Public areas and kitchen fully serviced daily.
 All floor surfaces clean and in good shape.
 Floors can be of any surface or materials.
 Power backup or Diesel Generator - DG sets.

Guest Room Facilities For 3 Star Hotel

 Minimum 10 lettable rooms, all rooms with outside windows / Ventilation.
 Minimum size of bedroom excluding bathroom in 130 sq. ft
 Air-conditioning should be done on 50% of Rooms
 A clean change of bed and bath linen daily & between check-in.
 Minimum bed width for a single 90 cm and double 180 cm.
 Mattress minimum 10 cm thickness.
 Minimum bedding 2 sheets, pillow & case, blanket, mattress protector/bed cover.
 3 Star hotels shall provide a hairdryer facility on request.
 Minibar / Fridge - the items kept in minibar should conform to local laws.
 Drinking water minimum one tumbler per guest with Glass.
 All category hotels to provide two sealed bottles of branded bottled water of a
minimum 300 ml. per person per day on a complimentary basis.
 Clean and good quality linen should be provided to the guest.
 Shelves /drawer space for 3 start hotel.
 Wardrobe with a minimum of 3 clothes hangers per bedding.
 Sufficient lighting, 1 per bed
 A 3amp earthed socket power near bedside and USB charger.
 A bedside table and drawer.
 TV - cable or satellite channels if available.
 A writing table or surface with sufficient lighting.
 A wastepaper basket in the room.
 Opaque curtains or screening at all windows.
 A mirror at least half-length (3”).
 A stationary folder and containing stationery.
 A ‘do not disturb’ notice.
 A clean my room notice.
 Night spread/bedcover.
 Energy-saving lighting.
 Linen Room or Wardrobe well ventilated.
 Telephone with direct dialling and intercom.

Required Bathroom Facilities For 3 Star Hotel

 All rooms should be with attached bathrooms.
 Minimum size of bathroom in square feet is 36 SQF.
 Minimum of 1 Bath Towel and 1 Hand towel to be provided per guest.
 Bath Mat to be provided.
 New guest toiletries to be provided with a minimum of 1 new soap per guest
 Bottled toiletry products to be provided on required not mandatory.
 Clothes hooks in each bath/shower room.
 A sanitary bin with cover to be provided.
 Each western WC toilet to have a seat with lid and toilet paper.
 3 Star hotels shall provide water sprays or bidets or washlets or other modern water-
based post-toilet-paper hygiene facilities.
 Floors and walls to have non-porous surfaces.
 Hot and cold running water available 24 hours.
 Shower cabin or shower cubical or Bathtubs with shower curtains.
 Water-saving taps and showers to be installed.
 Energy-saving lighting to be installed in the bathroom.

Public Area Facilities For 3 Star Hotel

 24X7 Reception facility.
 Availability of Room, F & B and other packages/tariff.
 Heating and cooling to be provided in public areas.
 Lounge or seating area in the lobby
 Public restrooms for ladies and gents with soap and clean towels.
 Washbasin with running hot and cold water, a mirror, a sanitary bin with a lid in
unisex & ladies toilet.

Room And Other Facilities For The Differently Abled

Guest
 At least one room for the differently-abled guest
 Bathroom with facilities for the differently-abled guest.
 Ramps with anti-slip floors at the entrance.
 Minimum door width should be one meter to allow wheelchair access.
 Public Restrooms should have facilities for the differently-abled guest.

Food and Beverage Facilities for 3 Star Classification.

 One Restaurant minimum which servers all meals.
 Crockery & Glassware to be used in all the dining areas.
 Cutlery to be at least stainless steel or preferably EPNS (Electro Plated Nickel
Silver).
 Good quality metal cutlery to be used and aluminium cutlery prohibited.
 Plasticware accepted only in the pool area.

Required Kitchen Facilities for 3 Star Classification.

 Refrigerator with deep freezer.
 Segregated storage of Meat, fish and vegetables.
 Colour-coded synthetic chopping boards.
 Tiled walls non slip floors.
 Head covering for all kitchen and f&b production staff.
 Daily germicidal cleaning of floors.
 Good quality cooking vessels/utensils.
 Use of aluminium vessels prohibited except for bakery
 All food-grade equipment containers to be used.
 Drinking water to be treated with UV + filtration.
 Good Ventilation system to be available.
 Garbage to be segregated - wet and dry.
 Wet garbage area to be air-conditioned.
 Receiving areas and stores to be clean and distinct from the garbage area.
 Every six-month medical checks to be done for the F&B production staff.
 First-aid training for all kitchen staff.
 Pest control to be done at regular intervals.

Required Staff Qualifications, Skills and staff welfare

for 3 Star Classification.
 Staff uniforms for the front of the house.
 English speaking front office staff.
 Percentage of supervisory staff should be 30%.
 Percentage of Skilled staff should be 30%.
 Uniforms to be clean and in good condition
 Have formally qualified Heads of Departments.
 Supervisory or skilled staff may have training or skill certification.
 Degree/diploma from reputed Hospitality Schools or Universities.
 Staff Rest Rooms - Separate for male and female employees with bunk beds, well
lighted and ventilated.
 Staff Locker Room - Full-length mirror, hand dryer with liquid soap dispenser.
 Toilet facilities.
Guest Facilities for 3 Star Classification.
 Provision of a wheelchair for the differently-abled guest.
 Valet (parking) services to be available.
 Dry- cleaning/laundry could be outsourced (In-house facility is not mandatory).
 Paid transportation on call.
 Ice (from drinking water) on demand.
 Acceptance of common credit cards and facility/infrastructure for accepting/ making
payments by digital transactions.
 Assistance with luggage on request.
 A public telephone on-premises.
 Unit charges made known to the guest for the public calls.
 Wake-up call service on request (Both Automated and Manual by the Operators.)
 Messages for guests to be recorded and delivered.
 Name Address and telephone numbers of doctors with the front desk (Doctor on Call
services)
 Stamps and mailing facilities.
 Newspapers nor mandatory in rooms but can be made available in public areas like
lobby or lounge.
 Access to travel desk facilities.
 Left luggage facilities.
 Provision for emergency supplies like medicines, toiletries, first aid kit.
 Provide at least two multi-purpose sockets.
 A telephone for incoming & outgoing calls in the room.
 PC / Business centre available for guest use with internet access.
 E-mail service.
 Wifi internet access not mandatory.
 Fax, photocopy and printing Services.
 Parking Facilities.

Safety and Security Facilities for 3 Star Classification.

 Metal detectors (door frame or handheld).
 CCTV at strategic locations.
 X-Ray Machine at the guest entrance for screening of baggage.
 Manual checks may be conducted for staff and suppliers at designated entry points.
 Underbelly, scanners to screen vehicles.
 Verification of guest with Valid ID, Passport, Visa etc. during check-in.
 Staff trained in fire fighting Drill.
 Security arrangements for all hotel entrances.
 Each bedroom door fitted with lock and key, viewport/peephole & internal securing
device.
 All hotels should conduct a verification of their staff and suppliers by the Police
 / private security agencies.
 A safety chain/wishbone latch or viewport/peephole.
 Smoke Detectors.
 Fire and Emergency Procedure notices and exit plan displayed in the room behind
the door.
 Fire and emergency alarms should have visual & audible signals.
 First aid kit with over the counter medicines with the front desk.
 Fire Exit signs on guest floors with emergency/backup power.
 Conduct periodic fire drills and maintain manuals for Disaster Management, First Aid
and Fire Safety.
 Quarterly Fire and Safety drills as per Law.

Other facilities and requirements.

 Rainwater harvesting.
 Waste management.
 Pollution control methods for air, water and light.
 Introduction of non-CFC equipment for refrigeration and air conditioning and other
Eco-Friendly measures and initiatives.
 Solar power panels.