Julia Mae D.

S San Juan

MGT C301 – 301O

ASSIGNMENT

Create a list of prominent person of Total Quality Management, Highlight their achievements and the
year of their recognition.

 Dr. W. Edwards Deming - Born on October 14, 1900, Dr.

W. Edwards Deming was an eminent scholar and teacher
in American academia for more than half a
century. Deming's management system was
philosophical, based on continuous improvement toward
the perfect ideal. He believed that a commitment to
quality requires transforming the entire organization. His
philosophy is based on a system known as the Fourteen
Points. 

Achievements:

1937 - Publishes brochure with Raymond T. Birge, "On the Statistical Theory of Errors."

1939 - USDA Graduate School publishes Dr. Shewhart's lectures with Deming as Statistical
Method from the Viewpoint of Quality Control.

1950 - Publishes book, Some Theory of Sampling

1955 - Awarded the Shewhart Medal by the American Society for Quality Control (ASQC).

1960 - Awarded the Second Order Medal of the Sacred Treasure by the Emperor of Japan.
Emperor Hirohito decorates Deming with an award recognizing the philosophy and methods he
provided to Japan, which allowed the nation to rise from destruction to the ranks of world
economic power. 
 1967 - Deming publishes "What Happened in Japan?"

1980 - NBC airs documentary "If Japan Can, Why Can't We?" on June 24. Deming gains belated
national attention in his own country for the significant contribution of his philosophy to Japan's
amazing business success. 

1982 - Publishes book, Quality, Productivity and Competitive Position.

1982 - Publishes book, Out of the Crisis.

1983 - Recipient of the Taylor Key Award, American Management Association.

1983 - Recipient of the Samuel S. Wilks Award from the American Statistical Association.

June 1986 - Recipient of the Distinguished Career in Science award from the National Academy
of Sciences.

1987 - Awarded the National Medal of Technology by President Reagan.

1993 - Publishes book, The New Economics.

1993 - Founds the W. Edwards Deming Institute

 Joseph Juran - Born in Romania in 1904 before emigrating to

Minnesota in the US in 1912, from an early age Dr. Joseph M.
 Juran displayed a keen interest in learning and developing skills. Started out professionally as an
engineer in 1924. In 1951, his first Quality Control Handbook was published and led him to
international prominence.

Achievements:

1986 - The Juran Trilogy, also known as the Quality Trilogy, consists of the three processes that
together make up the overall quality management journey.

The three components of the Juran Trilogy are:

Quality planning – This is effectively the design stage during which an organization establishes
an understanding of its target customer’s needs, defines the features and specifications of the
product or service, and devises the processes that will deliver on those needs.
Quality control – Ongoing quality control involves periodic checks and inspections, and tracking
metrics to ensure the process is in control and meeting specifications. Where defects are
identified, root causes need to be identified to enable corrective and preventative action.
Quality improvement – While organizations may expect to achieve incremental improvements
by day-to-day means, breakthrough quality improvement involves the identification of areas
where processes can be optimized, and the organized creation of beneficial change in order to
attain measurably improved performance.

Quality by Design is a fundamental principle of the quality planning stage

By making the planning of quality an integral part of the design process, an organization can
ensure that its new product or service is created around features that will produce customer
satisfaction. Dr. Juran established the universal methods that created breakthroughs in Quality
Improvement. These methods were the precursor to Six Sigma. It was Dr. Juran who put the
Define in DMAIC.

 Philip Crosby - was an influential author, consultant and

philosopher who developed practical concepts to define
and communicate quality and quality improvement
practices. His influence was extensive and global. 
Achievements:

1979 - He wrote the best-seller Quality is free, at a time when the quality movement was a
rising, innovative force in business and manufacturing. In the 1980s his consultancy company
was advising 40% of the Fortune 500 companies on quality management.

1984 - Quality without tears, Crosby developed the idea of a Quality Vaccination Serum (or
vaccine)

1988 - The eternally successful organisation, a broader approach to improvements is reflected,

and Crosby identified five characteristics essential for an organisation to be successful.

1996 - Quality is still free: making quality certain in uncertain times.

1999 – Quality and me: lessons from an evolving life.

References:

Principles of management. Major Contributors to TQM. (n.d.).

https://www.cliffsnotes.com/study-guides/principles-of-management/productivity-and-total-
quality-management/major-contributors-to-tqm.

British library. (n.d.). https://www.bl.uk/people/philip-crosby.

Pioneers of quality improvement. Juran. (2021, August 19). https://www.juran.com/.

Deming. (n.d.). Deming the man. The W. Edwards Deming Institute. https://deming.org/deming-
the-man/.