Interview for DomRAC Technician

(3-5 Groups)

Group Members:

1. Santos Julius C. / j.santos2622@student.tsu.edu.ph

2. Santos Kenneth Emil / ke.santos2365@student.tsu.edu.ph
3. Latorre Aldrine / a.latorre1585@student.tsu.edu.ph
4. Dimatulac Albert / a.dimatulac0456@student.tsu.edu.ph
5. Villafania Nervin John / nj.vilafania1476@student.tsu.edu.ph

Instruction: Find a Refrigeration and Air-Conditioning Technician or DomRAC NC II holder.

Always ask permission for any action!

The interview could be done face-to-face or via video call.

I. About the Technician:

Name of the technician(optional): Demmi S. Santos

Company/Center they are currently working (if there is any): Ramp Agent

II. Suggested Questions to ask during Interview:

1. What are the common troubles you encounter when repairing a Refrigeration/Air-Conditioning
Unit?

Technician Response:
a. Refrigerator: Fridge not cooling
Common troubles: not enough Freon, condensers coils are dirty

b. Air Conditioner: not blowing cold air

Common troubles: dirty air filter, defective compressor/capacitor

Your responses:
Is that all the troubles of refrigerator and air-conditioner?

Technician Response:
Actually there a lot reason why refrigerator and air conditioner does work.
2. What are the possible causes of such problems?

Technician Response:
There is a lot of reason why does a unit doesn't work like…
1. Damaged compressor/capacitor
2. Condenser and evaporator are dirty
3. Insufficient refrigerants
4. Evaporator fan or condenser fan are broken
5. Dirty air filter- changing air filter every month to produce cold air of your AC unit
6. Clogged system. There are also basic issues like broken door of refrigerator,
worn out gasket and sometimes the lamp doesn't work. But the most important
is to fix the main problem which is the main function of refrigerator or air-con
doesn't work.

Your responses:
I thought is easy to fix the refrigerator unit or air conditioner. But when we interview
Mr. Demmi S. Santos now I know what the common troubles and how to fix it.

3. What tools and equipment you usually use while performing troubleshooting/repair?

Name of tool/equipment Description Benefits

Multi tester with clamp It is used to measure voltage,
resistance and ampere.
Gauge manifold It is used for measuring the
pressure inside the unit.
Clamp tester/ Clamp meter The clamp meter is used to
find out the device is normal
or abnormal, it can be
known, measuring the
amount of electric current
flowing in the load or
electrical equipment.
Philip screwdriver A screwdriver that is
designed to be used with a
type of screw (called a
Phillips-head screw) that has
a slot in its top that looks like
a cross.
Multi tester is also great for
some basic sanity check and
troubleshooting
Most pressure measurement
applications will benefit from
using manifolds whether
direct or remote mount.
It has an ergonomic design
that fits in your hand while
wearing safety gear. Fast
measurement saves money
and time.
The advantage of it is easier
to seat the bit into the screw
head. Self-centering and self-
aligning, easier to use with
robot assembly machines.

4. What procedures you make as a routine to identify the problem in a Refrigeration/Air-

Conditioning Unit?
 No. Procedure Description
1 ask the client first to know the problem of unit They are the ones who
knows what happened to
their unit, when they
provide answer it’s easy to
me identify where I start
to repair.
2 You need to turn off first the power supply When doing the
troubleshooting, Before I
repair the unit, I always do
to checking of power
supply and making it sure
that the power is off.
3 Plug the unit After all the checking and
repairing some parts I
should test the unit, I
need to plug it so that I
can see if there is still a
problem to repair or it is
totally repaired.

5. How you receive requisition of Troubleshoot/Repair from a client?

Technician Response:
For instance, I start check the unit of my client and do some troubleshooting, when I
find the problem, then I explain to my client, that this is how much cost to fix the unit.

Your responses:
Thank you Mr. Santos for an information you shared and thank you for your time, and
this is the end of our interview. We are in amidst of pandemic today but still, you allow
me and my group mates for this informative interview. Again, Thank you Very much.

III. Reflection
What have you learned with this interview?

Julius C. Santos
This is I’ve learned in the interview to Mr. Santos, first you should have safety gear, you
must have knowledge, skills on troubleshooting, know how you fix unit and you must
know the proper tools you used. Being a technician is not easy job you have lot
 obligation and perform well in unit. Then you should always do a standard procedure to
prevent mistakes.

Kenneth Emil V. Santos

I learned in this interview, first you should always know the importance of knowledge in
troubleshooting of unit. If there are problems, you encounter and you can’t fix it look for
expertise or technician to solve your problems.

Aldrine Latorre
My reflection in this interview, I learned that being technician, you must know what are
you doing. You encountered some customer they want you to fix their unit but the unit
can’t fix because its old, then you explained a lot of the customer why they should buy
new refrigerator or air-condition instead of fixing it.

Albert Dimatulac
This is my reflection in our interview to Mr. Demmi Santos, you should have safety gear
when you perform the problems of the unit, you must always check the power supply in
plug off to prevent the accident. The most important you have the skills and knowledge
in order to perform good in their unit.

Nervin John Villafania

My reflection in this interview, when you fix the refrigerator or air-conditioning unit first
you check the issue of the unit after that start to fix the unit then when you finish, test
the unit if it already fixed. I realize being technician, you should expert of what are you
doing because when your expert in that area, you fix that properly.

IV. Documentary Photo/Screenshots

Paste you proof/evidence that you have conducted an interview. Put captions for every
Photo.

These evidences of the video call that we apply in this interview. We don’t do face to face interview, we
just contact them thru video call in messenger.
This is the evidence that Mr. Santos hold NCII