According to the KBBI, the definition of service is an effort to serve other people's needs.

Service is a series of activities at the attitude and behavior of bank officers in accepting
attendance or communicating with customers directly or indirectly
direct.
Service is provided as an act or act of a person or organization to provide satisfaction to
customers. These actions can be carried out in a direct way serve customers. This means that
employees directly deal with customers or place something where the customer already knows
the place or service over the phone.
The following are the basics of service that a customer must understand and understand:
Services are:
a. Dress and look neat and clean
Dressing and looking neat and clean means that employees must
wear matching shirts and pants in interesting combinations.
Employees must also be neatly dressed, clean and not dirty, such as sleeves
length cannot be rolled.
b. Confident, friendly and full of smiles
In serving customers, employees should not hesitate but must
have high self-esteem and confidence. Employees must also be able to
Be friendly with customers, as if you have known them for a long time. In serving customer
employees also have to smile with an attractive face
heart
c. Greet gently and try to name names if you already know them
When a customer arrives, the employee must immediately say hello first and if have
met before, try to say hello by mentioning
his name. However, if you don't know you can greet as Mr / Ms. and asked how I could help.
d. Calm, polite, respectful, and diligent in listening to every conversation
Try when serving customers, employees are calm, not
in a hurry, manners in behaving. Then show attitude respect guests, listen diligently and try to
understand customer's wishes.
e. Speak in a good and correct language
Speaking in a good and correct language means in communicating with customers use
good and correct Indonesian or if use other languages such as foreign languages use true too
f. Passionate in serving customers and show their ability
Passionate in serving customers and show their ability means in serve customers do
not look lethargic or less enthusiastic. Show excellent service as if you are really interested in
customer wishes and desires.
g. Do not interrupt or interrupt the conversation
Do not interrupt or interrupt the conversation when the customer is talk try not to
interrupt or interrupt the conversation. Then avoid sentences that are reprimands or innuendos
that can offend customer feelings. If something happens to the customer, try not debate.
h. Able to convince customers and provide satisfaction
Being able to convince customers and provide satisfaction means every services
provided must be able to convince customers with arguments reasonable argument. Company
employees must also be able to provide satisfaction with the services it provides.
i. If you can't handle the problem at hand, ask for help
In practice, sometimes there are things you can't or can't afford we do it ourselves. In
this case if you can't handle the problem available, ask for help. That is, if there are questions or
problems that cannot be answered or resolved by the employee on duty, then should ask for
help from employees who are able to handle it.
j. If you haven't had time to serve, please let me know when it will be served
If you have not been able to serve, please let me know when it will be served,
meaning if at the time certain employees are busy and cannot serve one of the customers,
please let me know to customers when will be served sympathetically