Unit -1 who is a Contributor?

Q1: “I did not understand my Math lessons thoroughly. I will go to the library for some
reference books. Anil also did not understand it well. I will ask him to come along with me.”
Which of the statements below demonstrate contributor thinking?

“It will be good for me and for Anil too, if both of us can explore the Math lesson together.”

“Anil will motivate me by accompanying me to go to the library.’”

Q2 : Which of the statements would most likely be spoken by a contributor teacher?

'Work means…

…teaching well in class everyday'.

…shaping minds everyday'.
Q3 : Lalit and Imran are playing the last quarter of a football game. Who is the contributor
player among them?

Imran: “My team has to win today so that we can win the
Championship.”
Lalit: “I have to score a goal today; that will lead my team to win the
Championship.”

Q4 The college has organised a trip to a nearby hill station. One friend
: cannot afford the cost. What would a contributor friend do?

Find out if there is anything that can

be done to include the friend
Feel bad about having to leave the
friend out of the trip
Q5 : The seminar presentation is incomplete because some of the team members have not done
their part. Who is a contributor?

Komal who calls up those members who did not complete it and demands them to finish it
somehow
Priyanka who calls up the team members to find a way to complete the presentation
Q6 : Pari and Dwani presented a project to a panel of teachers. They received feedback from
them. Which of them thinks like a contributor?

Pari: “Now that the project is over, no use of this feedback.”

Dwani: “The feedback can be useful for thinking about future projects.”

Q7 : At a police station, a person has come to lodge a complaint about her stolen laptop.
Identify which police man is a contributor?

The policeman who listens to the complainant and suggests what to do next
The policeman who says that this is a common occurrence in the area after listening
to the complainant

Q8 : Which of these statements applies to a contributor?

The most important contribution that a visionary leader can make to a nation is to
get people to believe in a shared future
The most important contribution that a visionary leader can make to a nation is to
take important decisions on behalf of other citizens

Q9 Which of these fruit-sellers can be called a contributor?

The fruit-seller who sees his job of selling fruits as a way of earning money
The fruit-seller who feels that through his job he is able to provide food to his
customers for their good health

Q10 : Every team member is always a contributor.

Not necessarily
Of course, yes!
Test-2

Q1 Who would you identify to be a contributor?

:

Michael who worries about fulfilling the teacher’s

expectations when doing assignments
John who finishes his assignments on time
Melvin who wants his assignment to be better than
others
Shaun who decides that he will submit an excellent
assignment and goes all out to do so

Q2 What is the most likely consequence when one member of your family
: is a contributor?

Everyone depends on the contributor in a

crisis
Since the contributor is the problem-solver in
the family, problems in the family reduce
The contributor is able to energize the family
and get each member to give their best
The contributor invariably becomes the most
important person in the family

Q3 You are the last one in a queue, waiting to get your tickets. By the time
: you reach the counter, it is time to close for the day. What bothers you
the most when that person (non-contributor) at the counter does not do
your work beyond his exact duty hours?

It bothers me that he is unable to see

the inconvenience he is causing to others!
His indifference to my plight bothers
me
It bothers me that he sees his work in
such a narrow way!
It bothers me that he has no concern
for other human beings!

Q4 : Anish is angry as during the project work, he ends up doing most

of the typing as he has an excellent typing speed. How would a
contributor see the same issue?

It is good that he has a clear role in the project

He can help his team through his fast typing speed
He can afford not to get involved with research etc. for
the project work
He can see it as an opportunity to add value to his team
so that the project gets done on time

Q5 : How would you expect a contributor to act when he sees his

friend’s parents are worried about the arrangements of their
son’s wedding?

Take responsibility for doing some specific work and do it

Arrange for people who have the time to help in the arrangements
Ask his friend to call him whenever there is a need and he can do that
kind of work
Tell his friend’s parents that he can come anytime to help out and they
should not worry
Explanation :

Q6 When a person keeps a secret shared by his friend (especially when

: there is temptation to reveal it), why would you refer to him as a
contributor?
 …because that is what is expected
out of a ‘good’ friend
…because he is worthy of his
friend’s trust
…because everyone is supposed to
keep the promises that they make
…because he values the friendship

Q7 Tanya has missed attending many of her classes the previous month.
: What, in your view, should a contributor teacher do?

She will probe into why Tanya has not attended classes and take
appropriate action
She will inform Tanya the rule that she may not be allowed to sit for the
exams unless she catches up on her attendance
She will work with Tanya to avoid such a situation in the future
She will pair Tanya with another regular student to help her catch up on
her missed lesson

Q8 In your college, a visiting faculty has scheduled a time for an

: interactive session. Unfortunately, your friend cannot attend. In what
way can you contribute to your friend?

Recording the session (and checking that the recording is audible)

Tell him that he missed a great session!
Discussing the points raised in the session so that he understands it and
feels he has not missed much
Ensuring that he has the time to go through the recording and the
session discussion

Q9 A famous dancer has to quit professional dancing due to ill-health. She

: feels that she can no longer contribute as the only way for her to
express herself was through the medium of dance. How do you think
she can continue to be a contributor?
 She could become a patron for a
performing arts NGO
She can suggest to someone to write
her biography to inspire beginners in the
dance field
She can reach out to young people to
advocate dance as a profession
She can mentor upcoming dancers

Q10 A teacher teaches very well (ensuring that all learning goals are met)
: and is polite to students. If that is not enough to be called a contributor
teacher, what other aspects do you need to know?

Is s/he completing the syllabus on

time by giving correct level of challenges
to the students?
Is s/he concerned about how s/he
impacts the students' overall
development?
Is s/he a good role model for the
students?
Are all the above aspects met by the
teacher?
Unit -2 THE CONTRIBUTOR'S IDENTITY

Test 1

Q1 : This is how two volleyball players talk about themselves in an interview. Who sees
himself as a contributor?

“I play volleyball well. I represented the college in the State Level Championship.”
“I play volleyball well. As a part of the team, we have participated in the State Level
Championship.”

Q2 : Your friend’s brother has joined the family business reluctantly. What advice would a
contributor give him?

Do what you love to do

Learn to love what you do

Q3 Gaurav is a team lead. Yesterday one of his team members was

: not available in office. Gaurav did the needed work for the
project. How did Gaurav see himself?

He saw himself as a part of the

team responsible for completing the
project
He saw himself as a leader of a
successful project team
Q4 : After losing one of the Zonal Level cricket matches, two of the players recall the match
after a few months. Which of the statements reflects a contributor’s point of view?

“Though we lost that match, it helped the team to make some strategic changes to improve
our future performance.”
“Though we lost that match, we can say that we played at the Zonal Level, which is quite an
achievement in itself.”
Q5 : Jyoti and Yashi have been posted as medical interns in a village for their internship. On
seeing that even basic facilities were not available, both of them got back to their mentors
in college. Who is the contributor?

Jyoti- “I would love to practice there. Let us start with whatever is possible like small group
discussions on hygiene.”
Yashi- “I would love to practice there but without the infrastructure and equipment it is
impossible to make any difference.”
6 : Minu has been transferred from one department to another. She was in the previous one
for a long time and had made some good friends. As a contributor, how would she see
herself?

“I had made such good friends. Now I have to start all over again.”
“I had made such good friends. Now I can widen my circle of friends.”

Q7 : Reena promises to deliver the goods to her customer’s house. But she forgets to inform
that there are additional delivery charges. She calls the customer back, informs them and
allows them to make an informed decision about the delivery. Which of these definitions
applies to a contributor?

Reena sees her role as maintaining good relationship with the customer on behalf of the
company
Reena views herself as being responsible for the finances related to sales and service
Q8 : Preeti was known to be the ‘creative genius’ in her previous company. In her new job,
which of the thoughts would help her to move ahead?

“I must maintain my ‘creative genius’ status in this job too. I have to prove to others that I
think differently”
“It doesn’t really matter what I will be called – I just need to focus on my new job.”

Q9 : An employee has not been able to meet the monthly sales targets. Which of the statements
reflect the role that a contributor boss would want to play in the situation?

“I must spend time with him to mentor his growth so that he is able to improve his
salesmanship.”
“I must spend time with him so that I can constantly motivate him to meet his targets on
time.”
Q10. Contributors approach a new role in their job as a challenge they are willing to face.

True
False
Test 2

Q1 : A leader is…

One who is willing to take responsibility on behalf of his team

One who has an unblemished track record of finishing projects on time
One who inspires his juniors through his managerial skills
One who takes ownership of the concerns of his people
Q2 : Dinesh is a Marketing Executive in a hardware company. Which is the most appropriate
way a contributor would introduce himself to a customer?

I am part of the marketing team which decides on strategies to reach out to customers
I am part of the team responsible for customer satisfaction
I am responsible for making a difference in the profits of the company through my marketing
I am in charge of marketing of computers
Q3 : The new CEO of the organization takes up the challenge of playing the role of the clerk in
the office. What lesson could others learn from her?

The CEO is a humble person willing to experience the job of a junior clerk
The CEO is truly a leader who is attempting to understand his team members
The CEO is adjusting to her new role by exposing herself to the different roles of team
members
The CEO is open to new experiences and values different roles
Q4 : How could the office driver look at his work differently?

I am responsible for driving the boss around

I should feel proud that other people depend
on me
I am responsible for taking the staff from
one place to the other
I ensure that the staff reach their destinations
safely and on time
Q5 : Meena feels apologetic about not working. In a party she tends to say rather softly, “I’m a
housewife”, especially when other women talk about their jobs. How could she convey her
important contribution?

I choose to focus my energies on raising and

taking care of my family members
I have a central role in holding my family
together and ensuring a happy family
I am instrumental in the smooth running of the
household
All of the above
Q6 The airhostess was treated badly by a
: passenger. Depending on how she views her
role, choose the statement that most reflects a
contributor identity.

Everyone treats me like a servant

I only like the part of my job which allows me
to travel and see new places. This is the price I
have to pay for that perk
I need to work hard so as to avoid such
situations in my job
These are professional challenges I have to
face in this job. I must learn to deal with them
Q7 : An elderly couple was shifting their home. The supervisor of the movers and packers
company could see himself as…

…the person representing an efficient organization

…the person who can lessen the elderly couple’s worries
by getting the work done smoothly
…the employee who is helpful and caring towards his
customers
…the person who does his work with due diligence

Q8 : An employee should have mutual respect for both his seniors and juniors.
 This is possible in certain situations
This leads to juniors becoming egoistic
This attitude can be adopted by star employees only (especially those who are
liked by all)
This is applicable to all relationships even beyond the workplace
Q9 : How could a contributor traffic policeman see his role as being “different”?

He can view his role as being of help to people when they are lost or when they need to cross
the road (especially disabled or elderly people)
He can view his role as a government servant employed to discipline errant drivers
He can see his role as improving road safety and reducing accidents in the city
He can view his role as contributing to the smooth flow of traffic
Q10 In the interview during college placements, which of the statements would be the most
: appropriate for a contributive career seeker to ask?

Sir, what are the opportunities for learning and growing in your
company?
Sir, will my role require me to utilize all my previous learning?
Sir, how can I prepare myself better for such a job?
Sir, what kind of training will be given by the company?
Unit 3 The Contributor's Vision of Success

Test 1:

Q1 Which of the following statements show that the person has a wider vision of success:
:

“The Doctor makes me feel comfortable; he listens and gives professional advice over the
phone, even at night – unlike many other doctors.”
“The Doctor sees the patients in the clinic till late in the night – he must be earning a lot.”
Q2 Who is successful?
:

Priya, a dress designer, who runs a large boutique, where designs are copied from famous
design collections
Preeti, a dress designer, who manages a boutique and has a small clientele who love her
creative work and her attention to detail
Q3 : If a contributor doctor widens his/her definition of success, what is s/he most likely
to say?

“I am successful because I have built sound judgment over years of practice.”

“I am successful because I have awards to prove it.”
Q4 : Raj is a talented singer who has achieved name and fame. Shalini puts in years of
rigorous practice in order to become excellent at her craft but is not well known.
Which statement is true?

Raj is successful; Shalini is not

Both are successful
Q5 : As Shreya takes part in the debate competitions, she becomes more and more confident
in articulating her thoughts, in addressing an audience, in structuring out her side of the
argument and becoming open to other perspectives. She has never won any competition
till date. Is she successful?

Yes
No
Q6 I should feel successful only when
:
 …I am acknowledged by my boss for
being a diligent worker
…I believe that I have become more
competent in my job
Q7 : Successful people are ones who not only have faith in themselves but also believe in
others (especially in their team members).

True
False
Q8 : Every failure is actually a success – you have to learn to see it as an opportunity to
succeed.

True
False
Q9 : Sharmila was awarded the 'Best Employee of the Year' in her job in the past year. This
year she had to take leave for some personal health issues. But when she came back from
leave, she felt lost and her colleagues too seemed to be distant. What can she do to feel
successful?

Get involved in a team project and keep to the commitments

Continue to wear her ‘Best Employee of the Year’ badge
Q10 Success in the college festival means...
:

…all organizing team members became more confident

...all awards were won by the hosting team
Test-2

Q1 : Your younger sister idolizes a film star. Which of the responses would NOT widen her
idea of success?

Look at how he responded when his films have not worked at the
box-office!
Find out how his acting has improved over the years!
Find out how he deals with everyone on the sets from the director to
the spot boy!
Check out how many ‘flop films’ he has acted in!

Q2 4 tennis players are quoted after losing a game. Which of them,

: according to you, needs to broaden his understanding of success the
most?

I have to win the next match as that

will add a feather in my cap
I have recognized that I need to put
more hours of practice in the sport
Even though I lost, overall I have
gained confidence through the match
I have been successful in learning the
moves that don’t work with such an
opponent

Q3 : Sneha and Farhan graduated in Journalism and joined the same news agency. Sneha is
known in her team as a trustworthy and honest reporter. Farhan has lately been offered his
own talk show program.

None of them are successful

Sneha is successful
 Both of them are successful
Farhan is successful

Q4 : Tarun has 15 years of experience. If he has a wider vision of success, which of these job
offers would he choose?

The job which pays him substantially more than the current job
The job in a reputed company with diverse job openings
A job which gives him an opportunity to deal with new challenges and stretches him to grow
and learn
A job which gives him an opportunity to lead a larger team of people

Q5 : ‘Success comes to those who deserve it.' How would you interpret the statement?

The power to succeed lies within me

Only when people are ready for success, they can be
successful
I have to work hard to deserve success
Luck determines success

Q6 : Which of these football coaches is most likely to have sustained success?

An inspiring coach who energizes the players before every match

The coach who has a track record of winning matches and wants to win every match,
whatever be the cost
The coach who is devoted to helping the players become better as a team over time;
inspiring confidence and faith in themselves
The coach who mentors the excellent players in the team, giving them opportunities to play
more
Q7 : When you widen your vision of success, how can you look at any typical failure in your
life e.g. not getting the job you want badly; not getting the admission in your preferred
course etc.?
 “This time I was unlucky; better luck next time.”
“If I face the challenge with courage and bounce back, then that itself means I’m
successful.”
“It taught me what I have to learn/ do in order to succeed later.”
“How do I not see this as a failure, but as an opportunity to succeed?”
Q8 : Students are taking an exam. Which of them is destroying their chances of success in the
long run?

The student who believes that performing in an exam is

meaningless
The student who has not studied whatever she was expected to
The student who is anxious and fearful of her performance in
the exam
The student who doesn’t mind asking for an answer she
doesn’t know
Q9 : ‘Successful results achieved at the cost of inner strength and character cannot be called
success at all.'

The statement...

...does not make sense

...is false
...is true
...is confusing
Q10 Successful people are the ones who are remembered positively by others for a long time to
: come. Why is that so?

When a person is nice to others, invariably he will be popular and therefore successful
When a person is helpful to others in need; their gratefulness makes him successful
When a person thinks about how others also are affected by his actions, he is successful as it
helps him become a better person; and hence, others respect him
When a person brings out the best in others, he is successful because it brings out the best in
him too; and he becomes a role model for others
Unit 4 The Contributor's Vision of Career
Test 1:

Q1 : Sanjana has been working in a retail chain company for the past two years. She has been
offered a position in a small town, where she is expected to start a new store. Which of the
views is most likely to be Sanjana’s, assuming that she is a contributor?

“It is a bigger responsibility and it will be quite a challenge to understand what will work in
a new town. It will not be easy to adjust but through such experiences I will learn to adjust”.
“I am so comfortable in my job here; giving that up and starting from scratch does not make
sense. It will be such a challenge to settle in the new town, more so because I don’t know
anyone.”
Q2 : Alok has been working in the financial sector for more than 2 decades. He had been
handling core banking/investment and recently was offered the role of Head (Human
Resources). Which of the statements is true?

A contributor should be willing to expand his role so Alok should take up the new role
A contributor should not let his years of expertise in a particular area go waste so Alok
should wait till a more ‘appropriate’ role is offered
Q3 : The transport company wants to recruit a Supervisor. What should be the basis on
which a contributor would assess the job?

What is the difference in pay from my current

job?
What positive difference can I make in such a
job?
Q4 : Kinjal uses the logic of joining whichever job gives him a higher pay package. In the
past 10 years, his resume boasts of 12 jobs. What could be the most likely impact on a
future recruiter when he sees Kinjal’s resume?

He will most likely not offer a job to Kinjal as he may think that Kinjal will not last long in
this job either
He will most likely offer a job immediately to him as he may think that Kinjal must be in
high demand
Q5 : Which of these statements does a contributor believe in?

Unless you try out something new, how will you know how well you can do it or whether
you like it or not?
What is the use of doing anything new – it disrupts your life, calls for adjustment and leads
to inconvenience?

Q6 : Why are contributors successful in their work places?

As they have ‘contacts’ and therefore are bound to succeed

As they approach their work such that they deserve the
success
Q7 : Contributors are successworthy.

True

Q8 : Arun has been a volunteer for the Advanced Locality Management - voluntary
neighbourhood groups which work with the executive wing of local government. For the
Municipal elections, he is unanimously nominated as a citizen candidate. What could be
the contributor view of the situation?

“It is a responsibility that others are entrusting in me. It will require tremendous amount of
time, effort, energy and commitment to build a career in this field. Am I ready for that?”
“Politics is a dirty game. I am not sure how I can fit in. And if in the elections I don’t win,
my so called career will be over even before it begins. Am I willing to take that?”
Q9 : Kiran is a martial arts instructor who has a loyal clientele of students and adults. He has
been fond of cooking since childhood. When he reads about a cooking reality show, he
gets excited. What would be your friendly advice to him?

“It is better you continue to focus on your career, which you have steadily built over so
many years of hard work. Cooking should continue to be your hobby.”
“Go ahead with the reality show. Anyway, it will help you become a better cook and who
knows, maybe you can have an alternative career as a Chef.”
Q10 If a contributor is asked, “Why should a person be open to challenging work
: assignments?”, he is most likely to answer -

…because it is an opportunity to learn from

the new experience
…because it is a quick way to get noticed by
the seniors
Test 2

Q1 During the job placement week, Rajul has been offered two jobs. Which metric would a
: contributor use to compare the jobs?

Which job is more convenient?

Which job pays more?
Which job has more
opportunities to learn?
Which job has the potential to
widen my power to contribute?
Q2 Which of the following beliefs is most likely to help you have a successful career in the long
: run?

Maintaining the ‘correct’ contacts

leads to a successful career
Proving one’s capability through hard
work leads to a successful career
Choosing to contribute more and more
leads to a successful career
Getting the right job(s) leads to a
successful career
Q3 : Sumeeta focuses on the criterion ‘what will I get from this job’ to choose her first
job. How can I help her to think like a contributor?

Focus on challenging opportunities to help

you prove yourself
Focus on what you will ‘give’, not just on
what you will get
Focus on learning / training, opportunities to
increase your capabilities etc.
Focus on the pay, promotion system, perks,
etc.
Q4 : Piya has been elected as a student representative for the year. If she thinks like a
contributor, what would she look for?

The respect that she may earn from the other students
 The experience that she can add to her resume
The amount of recognition from the teachers that she
will get through her role
The inner capability and confidence that she would
build through the experience
Q5 : Minaz and Sheena are friends. Minaz works in a position in a high reputed company
and Sheena works in a school. Who is a contributor?

Minaz is a contributor as he has achieved a high position

Sheena is a contributor as she is doing the noble work of teaching
school students
There is not enough information to say for sure
It is how they approach their work that will determine whether they
are a contributor or not
Q6 : Arnav is a famous film-maker, trained from one of the best schools of film-making. He
has been offered an educational project which demands creating a new campaign for
school students. On what basis should he accept the project?

It means he will be able to afford, use and learn from high

tech equipment
It means that he will be able to develop and harness new
capabilities in himself
It means that he can contribute to children and make a
positive difference
It translates into a fat paycheck
Q7 : Fardeen joined the new job as a Salesman. He has been given additional responsibility of
conducting training sessions. How can Fardeen see this opportunity, if he is a contributor?

It is an opportunity to learn a new skill (how to conduct a training session)

It helps to develop new capabilities, connect with other people and contribute in two diverse
areas
It is not of much use as it takes away time from selling activities
It’s an opportunity to prove that one is able to manage both training and selling well
Q8 : Ravina is the team lead. The senior management has asked her to identify one person who
will take over her role during the time she is on a years leave. Who should she pick up?
 Mohit who is willing to stretch himself but not wait for others to tell him what work he
should do
Sujoy who does his job well but is reluctant to do anything ‘extra’
Ranganath who does work that he is familiar with but gets stressed when unknown work is
given to him
Nazema who is willing to try out new work but only if she sees obvious benefits from it
Q9 : A good job is one which will give me a lot of diverse opportunities to learn and grow

True
False
This could a good metric to compare two jobs
All jobs give you opportunities to learn and grow; it is your approach that
makes a difference
Q10 What choices can an advertising professional make in order to ensure a contributive
: career?

S/he should use every opportunity available to learn new techniques and skills
S/he should make ‘contacts’ with famous people in the field
S/he should willingly volunteer for new responsibilities so as to contribute
S/he should use every opportunity available to develop and showcase his/ her
creativity
Unit 5 THE SCOPE OF CONTRIBUTION
Test 1

Q1 : Which of the tailors has a wider scope of contribution?

The tailor who stitches the dress well and gives it to customers on time
The tailor who ensures that the customer is satisfied (with the quality of the dress and on-
time delivery)

Q2 : The young law graduate is waiting to join his first job. Which way of thinking is bound to
help him in the long term?

Join the job and then look around for better opportunities? For example, look out for
working with the best of lawyers so he can learn and grow in his profession
Look at his career as a journey of building capability, self confidence in and contribution to
himself & the place he works
Q3 : Which of these statements has a wider view of contribution?

As a student, you can have limited influence on people to bring in change

As a concerned student, I can add ‘my voice’ (to any cause I feel strongly about) to bring in
change
Q4 : The scientist in the pharmaceutical research lab has worked towards making a new
medicine. A company wants to market it prior to the clinical trials (which are done to find
out the effectiveness and / or negative impact of the medicine). Should the scientist do
something in such a situation?

Yes, he should as the medicine will impact people and so needs to be ‘safe’ before being
launched into the market
Though he should but there is no way that he can influence the big company. Anyway, that
is not part of his job
Q5 : Rajan works in a software company and does volunteer work in a not-for-profit
organization which helps needy children. Does one need to always do voluntary work in
order to contribute to society ?

Yes. It is the only way to contribute to society

No. You can contribute through your work too
Q6 : During her internship with a media company, Alpana experiences how TV news reports
are ’faked’ and spread only one point of view. Can she contribute within the role of an
intern?

Not much! She can just tell some people but maybe later when she is in a position to
influence, then she could bring in impartiality in reporting
Yes. She can start by spreading some awareness, so that those (with whom she interacts
with) will not be influenced by every news report
Q7 : I call my dentist a contributor! Which of them is my dentist?

My dentist uses the latest techniques in effective ways; and does a check up when I have a
tooth pain
My dentist is busy with so many patients (even people having tooth pain have to wait for
long!) and he finds it difficult to take out time to update his knowledge/ skills
Q8 : As long as you are consciously contributing to self, you can be rest assured that
contribution to organization and society will follow.

True, once you start contributing, it can become a way of life. Moreover, the possibility of
contributing at multiple levels reveals itself easily!
True, only when you contribute to self development, you build your capabilities to take on
more and more responsibilities
Q9 : How can an entrepreneur expand his scope of contribution?

Only through keeping his valued customers and business ‘contacts’ happy (those who will
help his business to grow)
Valuing his customers, business contacts and staff as well as using every opportunity to
serve them through his business
Q10 The gardener was employed by the company to do off-site work (public gardens at a busy
: road junction sponsored by the company were maintained by him). Which is a wider
definition of his work?

I have to water the plants, and keep the garden clean. This is an opportunity to do the work at
my own relaxed pace (since there is no one to supervise my work)
I am responsible for maintaining my company’s reputation. This is a good opportunity to
show passers-by how we should care for the environment
Test 2:

Q1 : Shamim works in an agency which guides students to study abroad. Her role is to check
that each application has no mistakes. How can she view her role ?

She works so that the students will have less inconvenience

She works towards making the students' dream of going abroad to study come true!
Her work involves ensuring that the chances for higher studies and therefore, a better life
become a reality for the students
Her work helps the students to send their application so that there is no mistake and so has
better chances of being accepted

Q2 When you go to the library to find a specific book, the librarian informs you that the book
: has been borrowed by another person. After 2 days, the librarian calls to inform you that the
book has come back and she is holding it for you so you can borrow it. What does it tell
you about the librarian?

She paid attention to me on that day

She made sure that I got the book I wanted
She is good at her job
She is focused on the purpose for which I had gone to the library, and also concerned enough
to inform me
Q3 Raman joins as a sales man in a jewellery shop. What work can he take up in addition to his
: regular work in order to contribute most to himself?

Attempt to recognize the gems and the different designs available in the shop
Build confidence in communicating to the customers
Memorize the prices of the pieces of jewellery he needs to sell
Learn as much about jewels and ways to sell them confidently to customers (e.g. what to say,
how to say, what to remember about customers, etc.)
Q4 : The project was to interview 4 people to find their views on marriage. In the project
team, identify the person who has widened his scope of contribution the most.

Raheem: “I interviewed a lady and she had such different views – they did not match with
the other interviewees”
 Uttam: “I learnt to take short interviews so the report could be finished on time”
Varun: “I learnt that next time we need to prepare ourselves before taking an interview; so
that our report is more precise”
Amanjit: “Through the interview I learnt to recognize that people were hesitant to speak
about private topics such as marriage”
Q5 : The cricketer refuses to recommend a product (in an advertisement). Which is a
reason that seeks to meet the goals of society?

Reason - the cricketer feels that the product advertising can lead to
controversy
Reason – the cricketer has been offered a more valuable contract by a rival
company
Reason – the cricketer doubts that effects of the product may be harmful in
the long- term
Reason – the cricketer himself does not use the product
Q6 : The four teams have been formed to sell annual subscriptions for a new magazine. In
the first month, all the teams have got low number of subscriptions. Which of the
following team leaders would be able to motivate their team the most?

Shaurya: “This is a new magazine so it may take more time to catch up. I am confident the
sales will pick up.“
Falguni “You people are not really putting in your best effort. I want to see the targets met
next month, under any circumstances.”
Sudarshan: “Why can’t we sell more subscriptions? What are the barriers? What can be done
to sell more?”
Rehaan’s “We sold a few at least. So that’s good. I think we need to see what helped us to
sell the subscriptions. Could we keep some stalls at the movie halls? Any more ideas?”
Q7 : Which of these purposes of making a film has the widest scope of contribution?

“I want to make a film which will make money beyond return of investment so that everyone
in my team can get funding for our next project”
“I want to use new, creative techniques to make a film on the man who sailed alone around
the world. The film should be appreciated by other film makers and film critics”
“I want to document the story about farmers and their role in the wine-making industry. It
may also give solutions on how to avoid wastage of grapes & improve productivity for both
farmers and middle-men”
 “I want to bring alive the story of a man who faces domestic violence. People who see it
should become aware of the hidden issue”
Q8 : The way we define the purpose for which we are working, impacts the extent of
contribution that we make.

It is not so easy to define

the purpose
True
Partly true
Not true
Q9 : Why do we need to contribute to our nation?

So that we can fulfill our duty towards our nation

So that India becomes the ‘best’ in the world!
So that all of us can be more happy and fulfilled
So that India earns the respect of other nations
Q10 Muhammad Yunus (who established Grameen Bank) has said, “If we are not achieving
: something, it is because we have not put our minds to it”. What does ‘putting our minds to
it’ mean, in your view?

It means we need to commit to a societal

purpose
It means all of us need to work harder
It means we must build capability in
people
It means we need to find solutions for
others
Unit:-6 EMBARKING ON THE JOURNEY TO CONTRIBUTORSHIP

Test 1

Q1 Sharanya decided to do a course in real estate management. After completion of the course,
: she was unable to get placed (during college placements) in a job due to her age (all her
classmates were far younger than her). What would be your advice to her?

Keep trying for a job. I’m sure you will get it due to your qualification. There must be some
good job waiting for you. You just need patience.
Why don’t you start out on your own? Either in a job or as an entrepreneur you will be able
to do well. Just go ahead and give it a try.
Q2 Mahendra has never danced. During a party with his friends, they compel him to dance. He
: thinks, “I have never done this before…how can I do it! Everyone will make fun of me, if I
dance. I just don’t feel comfortable!” Should he continue to think so?

No. There is always a first time. He should just go ahead and try to dance!
Yes. It is better that he doesn’t make a fool of himself in front of his
friends!
Q3 : The crime news reporter is requested by the senior to cover a story on sports. As a
contributor, what would be his view?

If they give me a script and clear instructions about what I am supposed to do, then I can do
it.
I will have to find a way to make this report interesting, even though everything will be new
and I will be working on this for the first time.
Q4 : The principal of the school wanted the librarian to coordinate the annual program of
the school. This was the first time for the librarian to be offered such an assignment.
Should she choose to take it up because it is a new challenge and a way to develop
organising skills?

Yes
No
Q5 Kirti had to go to a new country to settle down with her
: husband. She was unable to get a work visa but she did
not give up hope. Whenever she got any time, she
compiled traditional recipes, which she continues to use.
Many years later, she started to work and progressed in
 her career. What is the attitude that was helpful in tiding
over the difficult phase in her life?

She took positive action to

make her life meaningful.
She did something to keep
herself busy.
Q6 : Gurinder worked in a car sales showroom. The owner was strict and would get angry if
the employees did not do their work well. What advice would you give Gurinder?

Focus on your work, and work sincerely and you will do well!
Change your job so you get a better boss and you will do well!
Q7 : You watch a deeply offensive advertisement on television. Obviously, the advertising
agency, the product company, the Advertising Standards Council of India and the public
who watch the ads are to blame. Which of these is most likely to be a contributor’s
thinking?

It’s far more complex than that. We need to bring change in society and ourselves. Everyone
is corrupt, therefore the regulations don’t work.
It’s far more complex than that. This is a reflection of our times. I need to find a way to put
in a complaint. That is the least that I can do.
Q8 : If you want to become a contributor, how would you deal with the situation after you
have had a fight with your friend?

“Why should I bother to approach her! It all started because of her. She must take the first
step.”
“What action should I take to sort it out? There has to be some way to solve the issue.”
Q9 : Ruchira blames her parents for forcing her to study engineering. Can she do something
about what she really likes – media studies?

Yes, she can. She can take some small step towards becoming a media professional.
No, she can’t. You can’t just change your stream of studies. It is not really practical.
Q10 Ranbir had persistent breathlessness. As a contributor friend, what are you likely to say?
:

Don’t worry about it. You follow your doctor’s advice and be sure that you continue with the
medication and the exercises. It is in your hands to become better.
It is just your bad luck to be diagnosed with this problem. This is mainly due to the pollution
around us. If you lived in a cleaner city, you would not have this problem.

Test 2

Q1 The entrepreneur realized that the business that he was in was not going to remain profitable
: in the long run. How do you suggest he look at the situation as a contributor?

It is the right time to be open with all concerned and give enough time to the employees to
find alternative employment.
It is the right time to re-engineer the business (keeping stakeholder concerns in mind) and
face the challenge.
It is the right time to sell his business to the highest bidder (before they read the finer print!).
It is the right time to discuss with his employees how to take the business forward with the
challenges.
Q2 Genelia is extremely worried about her upcoming entrance exams for higher studies. She is
: unable to concentrate. As a friend, what would be your advice to her?

Don’t worry, everything will be all right!

Unfortunately this is the system, all
students have to suffer through it!
It is best to just study (instead of
worrying)!
It is a challenge – you have to face it;
there is no other way out!
Q3 : The engineer was posted to another country for 1 year to initiate a project. Which
(contributor) point of view would be favorable in such a situation ?

This country is so different from mine. Let me keep to myself for the time that I have to
spend here.
This is an opportunity to meet the local people and through them understand the culture of
the country.
My work will demand that I interact with people. Let me try and make a few friends and
learn about the host country.
I will meet so many new people - it may turn out to be a most enriching and fulfilling
experience! Lets see what’s in store for me.
Q4 : Shashank has joined Pharmacy. He does not enjoy the subject as he does not like
 the teacher. As a contributor, what could you suggest to him?

If you study regularly you may become more interested in the subject.
Focus on the subject. Don’t associate the subject with the teacher!
It is your choice to develop love for the subject. Maybe you can ask a friend (who loves the
subject) to explain / discuss with you.
Stop complaining and blaming the teacher!
Q5 : Rohan’s cousin has joined a Bank. He complains about his job, his salary, his
colleagues etc. all the time. If you were in Rohan’s place, what would you tell your
cousin?

Why don’t you look for a new job?

Why don’t you work such that you can be happy?
Why don’t you become a better worker?
Why don’t you look at some positive points rather than
focusing on all the negatives?
Q6 : During a camping trip, Falak observes garbage on the edges of the camping site.
Assuming that Falak is a contributor, what action can she possibly take to make a
sustainable difference?

Involve the students and the teachers to work out some way to get the site cleaned.
Start to clean the area on her own.
Discuss with her friends about what could be some possible solutions to keep the area
cleaned.
Take responsibility to ensure that the camp authorities take appropriate action.
Q7 : You are aware that you are expected to cast your vote in the elections. When you choose
to do so, what is the consequence?

You feel you have taken a positive step to involve yourself.

You feel a sense of satisfaction that you have made a difference by casting
your vote.
You feel that the act was an act of responsibility.
You feel you have discharged your duty as a citizen.
Q8 : During the placement week in the college, the students get lucrative offers from a
company which has the dubious reputation of being responsible for many deaths and
 diseases due to the chemical contamination from their factory. As a matter of choice,
what positive step can you take?

Start a protest in the college.

Put forth your demand to the placement cell to ‘screen’ the companies and not associate
themselves with such notorious companies.
Spread rumours about the ‘killer’ company.
Make the students aware about the issue and let them make a choice.
Q9 : When a school in Zambia was closed down because there were no teachers, an eight year
old girl refused to accept this and led 60 other children in walking to find another
school. This true story can be interpreted in many ways. In your view, what does the act
signify?

It signifies that a lot can be done if you choose to take up any responsibility (like she took up
the responsibility on behalf of the other children).
It signifies a ‘mature’ response (one doesn’t expect it from an eight year old).
It signifies that every person has the power to take action as she did (instead of sitting and
worrying about not having a school).
It signifies an act of courage.
Q10 Your friend is going through a tough phase in her personal life. She needs to complete her
: project on time and has been making excuses for not doing so due to all the ‘problems’ she
has. What could you tell her to make her feel that she is the ‘creator of her own destiny’?

I understand your problems but you still have to complete the project on time.
This tough phase will pass. Pay more attention to your project.
You are responsible for what happens in your future and the earlier your take up the
responsibility, the better it will be for you!
Challenge yourself to complete your project on time despite all the problems – you will feel
a sense of achievement & confidence, which will help you in the future too!
Unit 7 DESIGN SOLUTIONS

Test 1

Q1 Rajat has just shifted to a new town. When Rajat went to open his bank account, the banker
: wanted specific documents for proof of residence, which he was unable to produce . In your
view, which of these responses identifies a contributor banker?

“Why don’t you shift to a new residence

and then come to open your account?”
“What other alternative documents for
proof of residence could be used?”
Q2 Alka was keen to do her internship with a famous dress designer. What do you suggest she
: do?

Approach the designer. What is the worst that can happen? That she will refuse but at least
she would have tried!
It’s just a dream - famous designers are not waiting for her! It will be such an embarrassment
when she refuses!
Q3 : The principal of the school told the teachers that the school will aim for all the students to
get a first division in their board examinations. Identify the contributor teacher:

It’s just not possible. After all it depends upon how much effort each student puts in –
everything is not in our hands!
Why not? We will have to inspire each student and do whatever it takes to help them
achieve first division.
Q4 : Mr Shah was finding it difficult to take out time to go for a walk due to his hectic
schedule and frequent tours. 2 of his friends offer him 2 views – identify the
contributor friend.

Are there short 5-10 minute breaks you can take for doing any physical activity during your
day? That may be a practical way to remain healthy.
You will have to cut down on your tours and probably come back from office an hour
earlier, if you want to go for regular walks.

Q5 : ‘If we want to find a solution to any problem, we must not fear failure’.

True
Not really, there are so many other factors to think about…
Q6 : The car mechanic could not make out what was wrong with the car he was repairing.
Which of the choices reflects a contributor mindset?

This is tough. Someone who has more experience than me should be given this job.
This is tough. I have to keep trying. Maybe I can talk to my co-workers and keep
experimenting to find a way out.
Q7 : There are 3 assignments that have to be submitted in the coming week. The teacher
hears 2 different classes. Which class is responding as a contributor class?

Can you please change our dates of submission?...because we can’t finish it within the
deadline – we also have other assignments to submit and we really want to do a good job.
Can you please help us to schedule all our assignments? And help us to organize your
assignment? Can we come to you in groups to discuss so that we can do a good job?
Q8 : Do you think you can start a worldwide movement on a cause you feel strongly about.
Identify the statement which reflects the way a contributor thinks?

Yes, why not? That’s quite a challenge…

Quite difficult…maybe not a worldwide movement…
Q9 : The new Placement Officer wondered how to enable the right candidate to find what is
the “right” job. In order to achieve the goal, what could he do, if he were a contributor?

Look at what has been done before by other colleges, adapt and try it out in his college in
order to achieve the goal.
What is currently being followed in the college is good enough. There is no need to change
anything.
Q10 Accidental discoveries prove to us that we should not fear experimenting – even if the
: experiment does not get the ‘desired’ result. Is this useful for a contributor to believe in?

Absolutely!
It’s not so simple!
Test 2

Q1 Innovators are creative people, who think ‘out-of-the-box’ and persistently try out different
: approaches to arrive at a solution. What is the most critical contributor mindset for
becoming an innovator?

The ability to learn creative

thinking techniques and think
‘differently’
The capacity to find solutions
through persistent practice and
learning from others
The orientation towards being
creative right from their childhood
The willingness to look for
possible solutions
Q2 Zainab works in the police department as an Operator . She handles all the complaint calls.
: Each call is different and requires her to respond in an appropriate way. Which of the
following would help her to do her job in the best possible way as a contributor?

To be polite and respectful to the callers

To do her job well without breaking any rules and regulations laid down in the police
manual
To focus on the concerns of the caller and reassure him/her that the issue will be dealt with
To ensure that she hears each complaint properly and routes the complaint to the appropriate
authority
Q3 : The office printer has stopped working and you are in a hurry to print the report,
which has to be taken for the meeting in a short while. Imagine that you respond like
a contributor when faced with such challenges. What are you most likely to do later
to avoid such scenarios?

Suggest that another printer should be added in office

Learn how to repair a printer
Get back to the Administrative in–charge and suggest that alternative arrangements should
be made (e.g. tie-up with a print shop for such emergencies)
Make it an office practice to know more about printers
4: Vivek wanted to publish the stories that he had written over years. Each time he sent
his manuscript, it was rejected by the publishers. What is most critical in such a
situation?

To take responsibility to find a solution

To be open to face many difficulties before finding any answers
To continue to remain hopeful
To persist with what one is doing
Q5 : Ruth joined a team which was expected to spread the ‘news’ about a newly launched
magazine. As a contributor, what could Ruth choose to do?

She does whatever her senior tells her to do

She does whatever is needed to reach the
team-goal
She does whatever is required to be done in
her prescribed role
She works sincerely, even if it means doing
over- time
Q6 : Sinatra was nominated as an editor of her college magazine. What do you think she
should do in order to energize her team?

She should help them to see the value of the work that
they are doing
She should tell the team how bright and creative they are
She should inspire the team
She should define the goal along with the team
Q7 : Subramaniam is in the vicinity of his college friend’s office. He decides to drop in to meet
him. There is an open seminar on education that his friend is attending. His friend
requests him to wait for an hour. As a contributor, what could Subramaniam choose to do
during that hour?

He can choose to sit in on the seminar but check his emails during that time
He can choose to listen so that it could open up new ways of thinking about his own work
He can choose to pay attention and learn something more on that topic
 He can choose to spend some time in the nearest bookshop (since the topic of the seminar is
not of much interest to him)
Q8 : In order to find a solution to water conservation (her assignment topic), Deeksha went and
spoke with different stakeholders- municipal authorities, local government representative,
farmers, environmentalists, people living in the area etc. Why do you think it is important
to talk to different people who are affected by the problem (the stakeholders)?

It is important because people feel that they are being heard

It is important as any solution must necessarily address the concerns of all
stakeholders
It is important as it spreads goodwill
It is important because it surfaces different points of view

Q9 : There is an unprecedented increase in the number of vehicles on the roads. As a

contributor, what would you suggest?

Try out one solution and see whether it works

here or not
Find out what other countries have done and it
can be followed here
Adapt the ideas to come up with a new way of
solving the problem
Form a committee of experts to solve the
problem
Q10 A company has innovated an ATM (Automated Teller Machine) that is ideal for rural
: areas, that is cheap and uses fingerprinting for identifying the user. Why should we value
such an innovation (or ‘jugaad’)?

It can provide facilities in rural areas (so the ‘market’ for the innovation has increased)
It is a resourceful innovation (e.g. it reduced production costs)
It is a creative solution (e.g. the idea of ATM was adapted)
It changes the life of the people who use them (e.g. people feel more in control of their
finances)
Unit 8

Test 1

Q1 What is the value in having a large circle of friends?

:

A larger network…more people with whom you are connected…You can call them
whenever you need a favour.
Having a large circle of friends means that the group will have social support all through
their lives
Q2 Two people have gone to buy a new camera. Which one of them is focusing on the value in
: the camera?

“The high technology used and user-friendly way in which it is made will help me create a
log of places and capture moments which I would like to remember for life”
“This is the latest model, with high end features. I will be the first one in my group of friends
to have such a high-end camera”
Q3 : Anant was working on his market research project where he was building a
database of customer opinions and reviews of a product . One morning, his laptop
crashes. Which of these thoughts imply that Anant had a value oriented mindset?

“Oh no! 3 days of hard work gone wasted. I have to re-do the work all over again!”
“Oh no! But this is a wake-up call for me. I have learnt that I should make backup copies of
my work frequently so I avoid such difficulties in the future.”
Q4 : A revision quiz has been announced before the internal tests in college. Who would
benefit more by preparing for the quiz?

Mahua, “I will prepare for this seriously so that I only have to revise before the exam.”
Sara, “I must prepare thoroughly for the quiz otherwise our teacher may cut marks from
internal assessment!”
Q5 : As an annual practice, Versa College collects articles of any kind from all its students
and donates it to underprivileged children. Which of these students see value in this
act of giving?

Sri, “It is a good opportunity to use some of my savings and buy some crayons for the
children. Children enjoy coloring and they will feel happy”
Ratheesh, “It is not necessary to buy new things. There are many things which I don’t use
anymore and are in good condition. At least someone else will use it.”
Q6 : Which of these statements is true?

Focusing on value means taking on authoritative roles like politician or policeman to make a
difference in society
Focusing on value means making a positive difference to oneself
Q7 : What advice would you give to someone who is looking for a gift for their friend?

Give the most expensive gift so your friend values

it!
Give a personalized gift which will make your
friend feel special!
Q8 : Suresh is a sculptor who makes personalized artifacts for his clients. After a brief, he
presents his idea to the client who rejects it. To focus on the value that he can create,
what should be his next step?

Ask the client to explain what is on his mind and then start afresh from there
Continue to discuss with the client on how his idea can be re-framed to suit the customer’s
needs
Q9 : Is the ‘value’ of a book obvious from the cost price of the book?

The intangible value of the book that a reader gets from reading it cannot be captured in the
money one pays for the book
The cost price gives an indicator of how ‘valuable’ the book may be
Q10 The subordinate wanted leave to go to his village to attend a wedding. Even though it was
: a difficult choice, his boss sanctioned the leave. Which of the following is more likely to
be a contributor’s way of thinking?

Points : 2
“This must be an important event for him to attend. I have confidence that he will remember
the value of the event”
“If leave is sanctioned when he wants it, he will feel obliged”
Test 2

Q1 Which tailor is focused on providing value to the customers when he is stitching a garment
: for them?

“The customer should feel special when

s/he wears the garment”
“The garment must translate the
measurement into a good fit”
“The garment must look appealing”
“The customer should feel proud to own
the garment”
Q2 Anushka is offered a job through a friend. Which criteria reflect that she focuses on value
: when making career choices?

“Will the job be impressive on my resume?”

“Is the job going to pay me more than what I am earning now?”
“Is the job challenging? Will I grow as a person and in my
career?”
“Does the job match my interests and aptitude?”
Q3 : Which Team Leader focuses on value the most when leading his team?

The one who focuses on achieving targets on time

The one who discusses the project with the team and supports them to complete it
effectively
The one who delegates work such that every one has minimal to do but as a team will get the
work done
The one who carefully assigns work according to each team member so that they can stretch
themselves and develop new capabilities
Q4 : Rekha notices for the last one week that the (drainage) gutter outside her building
has been left open by the corporation workers. Which of these responses show that
she focuses on value?

“This may lead to diseases like malaria etc. in the locality. If we can get it closed, it will be a
safety precaution for now”
 “This is so unhygienic! It may lead to someone getting injured even. Not just for now but we
need to find ways to avoid such instances in the future”
“This is a careless act on the workers part. We must bring it to their notice”
“The workers don’t do their work well and others like us have to suffer”
Q5 : Rishi is caught for playing a prank in class by a professor. Which of these questions
would motivate Rishi to avoid playing such pranks again?

What punishment should I give you?

What are the consequences of the prank that you played – on you, your friends, your parents,
your teachers, the school …?
What reward should I give you if you promise not to play such pranks in the future?
What happens to your classmates when you play such a prank?
Q6 : Dina sells fruits near the railway station. How can she add value to her customers?

Stock fruits which are fresh and clean all the time
Keep a variety of fruits at her stall
As the fruits become ‘old’, sell them at lesser price
Wash and cut the fruit for customers who may be in a
hurry
Q7 : A planned trip to a nearby hill station has to be cancelled due to heavy rains. As the
group of friends meet, which of them seems to be focused on the value of the cancelled
trip?

“What a waste of money! Booking the train tickets and the hotel. We may not be refunded
the full amount.”
“The important thing is that we are all here together, why don’t we just do anything?”
“What a pity that we had to cancel the trip! We should do better research next time to avoid
such a situation”
“What a wrong place to go to! Who chose this hill station? We shouldn’t listen to him/ her
next time!”
Q8 : When doing honorary work with any voluntary organization, what is the highest value any
person can provide?
 Mobilize the community to help out in which ever way possible
Be willing to do whatever is needed to improve the lives of the people involved

Obviously, give as much money as you can!

Motivate other people to volunteer based on the need of the organization
Q9 : What should Lipika’s parents tell her so that she discovers the value of her action (of
doing her project work at the last minute)?

“If you can learn to plan your work, you may get more time and avoid unnecessary stress”
“When you do the project work over a period of time, you can keep improving it (which
becomes difficult when you are just trying to finish it on time).”
“If you don’t change, you will never learn to do things on time and that will become a habit”
“You will make the teacher as well as us happy if you do the work on time. Otherwise, we
all get stressed (just before submission time)”
Q10 Different office boys have worked in the small computer office. Which one would be
: remembered as being the most ‘valuable’?

The one who made tea well, but would oblige by making tea beyond the ‘fixed time’
The one who made tea well and provided it at fixed times (he was reluctant to make tea at
other times)
The one who ‘customized’ the tea to the taste of every individual (and provided it whenever
it was preferred by the individual)
The one who anticipated when tea was needed and provided it, especially when some person
would not be feeling well
Unit 9

Test 1

Q1 An assignment topic has been given to an engineering class. Which of them sounds like a
: contributor?

Krish: “The topic is so simple. I will easily find information on the internet and be able to
copy-paste the relevant information ”.
Priyank: “I need to make this interesting since the topic is quite simple. May be I should
interview some people in the field to help me to understand the topic”.
Q2 Jesheila and Kamala are called to help the packaging department in their company because
: of a deadline that has to be met. Who is the contributor between them?

Jesheila: “Let me finish it fast so that I concentrate on work that is appropriate for my
intellectual capacity.”
Kamala: “Let me find out what these products are! If I figure out the shape and weight of
these products, I could pack them quickly yet neatly”.
Q3 : Which of the following statements is true?

Contributors gets involved completely in any work

they do and produce high quality work
Contributors work really hard to get the work done

Q4 : Shashank and Amrith are two team leaders who are sharing their goals with their
teams. Which one of them is likely to inspire his team to engage deeply?

Shashank gets his team to commit to a shared goal of winning ‘The Best Team Award’ at
the end of the month.
Amrith informs his team that this month they can continue to achieve the monthly targets, as
they have been doing
Q5 : What happens when you engage deeply with any task at hand?

The task becomes simple and

easy
The task gets done, come what
may
Q6 : Deepali and Pratiksha join their father’s transport business. Which of them can be
called a contributor?

Deepali starts finding out about the goods that are transported, the transactions, the way her
father deals with customers, drivers, etc. She tries to understand how the business is run.
Pratiksha does whatever her father or other senior employees tell her to do without much
interest. Since all the processes are already in place, she does not need to understand much about
the business
Q7 : Which of these young medical practitioners would be preferred by the patients?

The one who is on time and does his/ her rounds regularly, advising the patients to take their
medicines
The one who is regular and also spends time talking to every patient, getting to know them
better and keeps track of their progress
Q8 : A bunch of college boys and girls decide to form a music band. Which band seems to be
engaged more deeply?

The band which adapts the music of famous songs and plays a set ‘act’ every time
The band which practices regularly and personalises their ‘act’ for the audience they are
playing to
Q9 : Shashi values her inner satisfaction a lot. Which of the following would give her more
inner satisfaction?

Producing high quality work that is flawless and that which makes her
clients happy
Producing work that reflects her skill and uniqueness to the maximum
Q10 For the first time, technical support employees have been given the responsibility of
: organizing the Diwali Party for the office. Which one of them would be preferred for
organizing any other event in the office in future?

Dilkash: “This is interesting. Where do I start? Whom should I talk to? This would be a good
break from what I usually do everyday. I have to make it a success!”
Tarun: “This is no big deal. I have organized many parties for family and friends. I just need
to delegate responsibilities. It will not matter whether I am there or not; things will take care of
itself!”
Test 2

Q1 : Prashant, a car salesman has been given the responsibility to promote the sales of a new
car. Which way of thinking demonstrates deep engagement?

“Let me find out what are the different promotional discounts being offered by the company.
This would ensure that I can get the customer’s attention!”
“Let me look out for how other salesmen are selling this car. Also, if I can find out about all
cars in this price range I can help customers make informed choices”
“Recommending the car to every customer who comes to the sales showroom will certainly
work!”
“Since the company is advertising that driving the car is a great experience, let me test drive
the car. My experience can add conviction to my sales pitch!”
Q2 : Neeraj has to prepare a project proposal for a ‘Go- Green’ Competition. What would
make him an engaged contributor?

He discusses with friends and identifies a project proposal that can be made quickly.
He makes a proposal adapted from some previous projects made by his seniors.
He reads up and talks to concerned environmentalists to understand more about the issue he
cares about and builds his proposal.
He reads extensively on various environment issues (especially ones that award-winning
projects have tackled) in order to plan a proposal.
Q3 : A team of medical researchers are trying to find a solution to a medical challenge. Which
of the following indicates that the researcher is actually engaged deeply with the work he
is doing?

The researcher diligently works to completes the work that is assigned to him each and every
day.
The researcher repeatedly clarifies doubts with not only his team but also other researchers
across the world as the more he gets into the details, more challenges are surfaced.
The researcher reads up extensively on the medical challenge and keeps abreast of all the
latest medical researches in his field.
The researcher is committed to find a solution to the medical challenge and goes all out to
make it a reality.

Q4 : Which one of these entrepreneurs is likely to get deeply engaged with his business?
 John - “I can visualise how this e-business will soon transform the world! It is going to be
amazing to make it happen”
Ken - “E-commerce and e-business is what I am passionate about! I will feel like I have
contributed something to society if it works out”
Solomon - “Till this e-business stabilizes, it will be quite a challenge. I like such challenges”
Joshua - “This sector is fast emerging as a profitable sector. Right place to invest in”
Q5 : In an interview, the interviewer hears four different reasons why people changed jobs. In
your view, which one of them has the capacity to engage deeply with his work?

“I lost interest in the job – it was too technical”

“That work was challenging from the first day onwards. But now I want to go deeper into
the work in an allied industry”
“I felt I had already learnt whatever there was to learn in my previous job. It was time to
move on”
“Though the work was quite interesting, I felt I could contribute more in some other job”
Q6 : Which of the following gym instructors engage with their clients the most?

Sunaina who keeps track of her clients’ progress and finds her work interesting.
Shanti who takes her clients through a common regular regimen while chatting with them
(otherwise she finds the work boring).
Payal who refers to the clients’ exercise routine cards and instructs them accordingly (she is
expected to do this in her job).
Nandita who motivates her clients daily and finds her work challenging.
Q7 : Who amongst the following college students are most engaged with their money?

Nadisha who saves money every month from the pocket money that she gets from home.
Pankaj who looks for opportunities to talk with professionals on how to save or invest for
higher returns.
Shamil who keeps account of her every income and expenditure and has found the best way
to save money.
Darwin who trusts his parents to keep a check on his expenditure.
Q8 : You have read time and again about poor quality construction of bridges, roads, etc.
What would you like to know from the worker / supervisor / manager who are involved
with such work?
 Why are you so insensitive to other people?
Why don’t you care deeply about the quality of
your work?
Why don’t you do your job well?
Why don’t you see how your work has a long
lasting impact?
Q9 : When asked to submit an assignment to the Professor, which of these would reflect a
commitment to a high quality assignment?

“I must ensure that there are no flaws and that it is perfect. I must feel satisfied that it is done
well.”
“The Professor must appreciate my assignment.”
“I must do my best and ensure a good assignment.”
“I must ensure that my work is better than others’ who were given the same assignment.”
Q10 Raghu and his team are making a cheap eco-friendly light bulb for villagers. But every day
: there are different problems that arise. His team starts to panic. Which of these thoughts
would help Raghu and his team mates to not give up easily?

“We shouldn’t worry too much about it. We will have to give ourselves more time to reach
our goal.”
“There seem to be too many problems. What if the problems keep increasing? ”
“Lets go through each and every issue one at a time. If we continue to think, we will be able
to solve the issues.”
“These problems will force us to look for new answers and new ways of working. Answers
will come to us if we continue to work on it.”
Unit 10 THINK IN ENLIGHTENED SELF – INTEREST

Test-1

Q1 : The guides take the tourist groups for a guided tour of the historical site. Which of the
guides is concerned about the long term impact of his work?

Guide Raja: “Today there are many tourist groups. Let me cut down on the time for each
group, then I can get more groups and earn more.”
Guide Farhad: “Today there are many tourist groups. I must give them a thorough tour so
that they spread the word about this site. It will lead to more tourists and better prosperity.”
Q2 : Contributors think only of doing good to others. Do you believe that?

No. They think simultaneously about their own

good and good of others.
Yes, of course!
Q3 : Prachi was a sincere and hard- working student of her class. Her close friends had not
completed the assignment and wanted hers to copy from. What choice is she most likely
to make in order to do good to herself and her friends?

She would have given them the assignment to copy from. Otherwise she might lose them.
She would have helped them to complete their assignments so that they learn and she also
becomes thorough.
Q4 : In a workshop on building employee relationships, the CEO says, “I literally manage and
run the whole organization. It is a very huge responsibility” and the door man says, “I
greet the customers and employees every time they walk in and out of the store.” Which
of these statements is true?

A contributor respects both the CEO and the door man as they add value to the successful
running of the company
A contributor respects the CEO as obviously he adds more value to the company than the
door man
Q5 : Which of these incorporates an enlightened self interest way of thinking?

“I need to work hard so that the team, the department and the company benefits from me and
I will also learn in the process”
“I need to work hard so that I will get promotions, a hike in salary and I can have a
comfortable life.”
Q6 : Here are two business developers with their ways of thinking. Who thinks in enlightened
self- interest?

Ashish, “We must invest in high- cost machinery that produces low quality goods so that we
can produce much more quantity in the same amount of time”
Aryan, “We must produce high quality goods so that our customers are happy and our brand
name also builds up”
Q7 : In order for a car company to improve its service, whom must it invite for a discussion to
address concerns?

Obviously the company executives can have interactions with some customers before any
decisions are taken
All the stakeholders including car owners, drivers, mechanics, service staff of the company,
management of the company etc.
Q9 : For the Annual Day function, each class was rehearsing a show. Which of these class
teachers is likely to operate from enlightened self interest?

“My class must put up the best show. They will be happy and I will also stand out.”
“The annual day must be a success. It will be a learning experience for all – students, staff
and the audience.”
Q10 Focusing on taking into account all stakeholders means…
:

…listening to all members of the team and integrating their point of view to come up with a
solution that benefits all parties
…making sure that every one gets equal time and opportunity to speak in a meeting before a
decision is made

Test 2

1: Why is it difficult to think in enlightened self-interest?

It is human nature to first think about one’s own interest and then worry about others,
especially in this competitive society
It is not difficult. In any situation, it is always the best way out
The problem is that one person may think like that but other people continue to think about
their own self- interest only
 It is not difficult because it is the need of the hour.

Q2 It is said that the flapping of a butterfly's wings causes small changes that ripple through
: time to cause large ones.

Why is it important for us to believe that small things can make a big impact?

So that we become more responsible for

our own actions
So that we take small actions for a better
world
So we know that every small thing (like
a butterfly) also demands respect
So that we value each person’s unique
contribution
Q3 The fruit vendors wanted to open accounts in the bank (to save money). The bankers wanted
: new accounts in their bank. The problem was that the fruit vendors did not have the time to
leave their carts to go to the bank. So the bank decided that they would go to the fruit
vendors and get all the formalities done. Why would this approach lead to long-term success
for all?

From now on the bankers will be expected to go to their potential customers. That may
become difficult as time passes
Since the concerns of both fruit vendors and bankers are being addressed, this is a successful
approach
Initially, it may be a success but how will the fruit vendors go to the bank later to deposit or
withdraw money?
For both the groups, their goals are being met in a mutually satisfying manner. There is no
doubt that this is a win-win solution
Q4 : The college has sent student volunteers with the disaster management team in the
aftermath of an earthquake. In such a high-pressure situation, why is it necessary for
each of the team members to respect and value each other?

So that the goal of enabling the survivors is achieved

by the team.
So that each one brings in their unique value and
makes the team’s work more effective
So that there is minimum friction amongst the team
members
So that even the students are made to feel comfortable
and treated well
Q5 : If all the students see the consequences of their one small action – when they drive a
vehicle, they use the horn more often than needed – then do you think it can lead to
reduction in noise pollution?

Not really, it is a difficult-to-change habit!

Yes, without any doubt!
It’s a complex issue and needs other solutions!
It will work because at least the students (if not others) will
become alert
Q6 : Meera’s research has pointed out that the youth play an influential role in the politics of
a country. What is the best way to interpret this?

The youth can contribute to making any change happen – firstly on a small scale then on a
larger scale
The youth has to be part of a huge movement in order to make any difference
The youth must participate at the right time in the history of a nation to make any changes
The youth can take up the responsibility to bring in any change
Q7 : A property for sale has a board outside which says, ‘Walk in if you have a win-win
solution!’. How can we interpret this?

The property seller is open to negotiate the price.

The property seller has both – his own self-interest as well as the buyer’s
interest in mind.
The property seller is expecting a mutually convenient solution.
The property seller is keen to sell to the highest paying buyer.
Q8 : The efficient waitress in the restaurant has been requested to handle the table reservations
and customer complaints also (as the Manager had suddenly fallen ill). What is your
suggestion on how to view the situation?

It is only fair to get other people involved in handling the situation (not just this waitress) so
the work gets done smoothly
Obviously she should help as the goal is to satisfy the customer
Though this is not her work, but just for a day, she should help out.
The goal is to support each other, so she should provide help
Q9 : The competent guide of the team which was preparing to climb a mountain, gave the final
instructions, “Every minute you must keep in sight either me or the 2 porters (carrying
large amounts of supplies)”. Which of the mountaineers reflects contributor –thinking?

“We have three people in our team who can guide us, which is a comforting thought.”
“The porters will be unable to help in case of any emergency as they have so many supplies
to carry. Best to be with the team guide.”
“The porters must be really competent. Otherwise, the guide would not have mentioned
them.”
“The guide is the only one who is competent. I must keep pace with him.”
Q10 Which of them has a wider view of his/her role which is focused on the ‘big picture’?
:

Sanya: “ I switch off the lights when not in use as it is a good habit which I have inculcated
during my childhood – it leads to lower billing”
Freida: “I switch off the lights when not in use as my parents always nag me about it”
Shaurya: “ I switch off the lights when not in use because the more electricity you save, the
better it will be for the planet”
Raya: “ I switch off the lights when not in use because this action has an impact on the
consumption of power and will effect all of us in the long run”.
Unit-11 PRACTICE IMAGINATIVE SYMPATHY

Q1 Rishikesh drives an autorickshaw in the city of Chennai. He begins to feel that the traffic
: has begun to increase over the last few months. If he were to practice imaginative sympathy,
which of these actions is he likely to take?

Try to become more patient and

adjust to the growing traffic rather than
complain
Provide facilities like newspaper,
radio etc.to keep the passenger (and
himself) occupied
Q2 Heera designs clothes for all kinds of occasions. Which of these show that she practices
: imaginative sympathy with her customers?

She enquires about when and for what the customer is going to wear the dress and stitches it
accordingly
She enquires where they bought the material from, for how much and suggests places where
they could get similar material for a cheaper price
Q3 : Tarun manufactures household tools. What is your advice for him to include
imaginative sympathy practices in his manufacturing?

The packaging must be attractive

Make the household tools user-friendly, safe and
durable
Q4 : A bureaucrat has received a proposal for a project. How will a bureaucrat who
focuses on the human dimension of their work see the project?

“How will this project make a difference to my people and my country? If there are technical
difficulties, how can we solve it smartly?”
“This is the economics and budget for the proposed project. I have to check for if the project
meets all the criteria.”
Q5 : Steve Jobs, co-founder and CEO of Apple practiced Imaginative sympathy. Which of
these statements evidences that?

He always thought about how mobile phone users all over the world will use the phone
while designing it
He was inspired by American culture and hence made phones that would make them happy
Q6 : Which of these two teachers focus on the vision dimension of their work?
 “I am contributing to my class so that the students do well in their public examinations”
“I am contributing to increase the literacy rate in our country as well as grooming the next
generation of leaders ”
Q7 : Which of these statements refer to a person who sees the long-term consequences of a
situation?

“Electricity is becoming more expensive these days. I switch off the fans and lights to save
on my electricity bill.”
“Electricity is becoming expensive these days due to the scarcity of natural resources used to
generate electricity. Therefore, I must save electricity.”
Q8 : Raghu and Rajiv are interested in conducting a local cleanliness drive. Who amongst
them see themselves as change makers?

Raghu, “This is a great opportunity to bring in change - the children can be inspired to
continue the ‘keep the locality clean’. It will be so satisfying.”
Rajiv, “This is a brilliant opportunity to interact with the people in the locality which can
help me for future such projects and also to build my network.”
Q9 : All kinds of work has both, a human dimension and an effectiveness/ mechanic
dimension.

True
False. All kinds of work have either a human dimension or an effectiveness/ mechanic
dimension
Q10 Which one of these construction workers see their work with a vision?
:

“I am building a house that will keep families and children safe from sun,
rain and storm.”
“I am laying tiles and cement that together make a roof for a house.”
Test 2

Q1 : Nikita joined as an intern in the HR department of a bank. She is asked to update the
attendance everyday from the register to the computer. Which of the following statements
show the most that she has completely lost the vision of her work?

This is easy but monotonous work. I wonder how it can be used?

This is just for my internship certificate. Let me just do what they ask me to.
This is valuable data which can be used for understanding trends in attendance and absence.
It could also be used later for research purposes.
This is valuable for the HR head to keep track of all the employees and their leaves of
absence.
Q2 : Mr. Sharma was the most liked professor by all his students. Despite teaching one of the
difficult subjects, which of these do you think made him so likeable?

His nature to help students who struggle with the subject and ensure that the class is on par
at all times
His ability to not only teach his subject well but also strike a personal chord with every
student of his
His ability to remember the names of all his students’
His kind- hearted nature to treat everyone with samosas and sweets on special occasions
Q3 : The team is creating a software program for a self-help kiosk for customer sales in a
bookstore. Which of the team members do you feel has the widest vision dimension of
their work?

I help out my team by doing whatever work is assigned to me. Mostly, I help to find out
loopholes in the program.
The program that we are building, we will bring in self-reliance in the customer. He may not
have to browse through many books to find the one he wants.
The challenge is to make the program different from any known program so my work leads
to innovative thinking.
Our team has to make sure that the customer feels that he can rely on the program. Most
customers go away if the book they want is not available in the store. How can I help them to
source the book?

Q4 : When the 3 serial blasts happened in Mumbai on 13th July, which of these contributors
 practiced imaginative sympathy?

Sanjoy- he called his immediate family and friends several times to ensure that they are all
safe
Prajoy- he quickly made a document with his name and number and shared the sheet with
many others who could add their numbers to it and specify what kind of help they could offer
Bhavesh- he started a debate / discussion with his friends on who could have planted the
bombs and why
Dhrupesh- he kept track of news channels to see if any help was required at the bomb blast
sites
Q5 : The banker realized that the villagers were not getting their due for the work they did
(weaving baskets). If she sees herself as a change maker, what options open up for her?

Inform the villagers that the middle men are buying the baskets at a low price and selling
them at a high price
She can find out ways in which their income can be sustained
She inspires the villagers to fight for their rights (with the middlemen)
She discusses with other experts and suggests schemes through which the villagers can
increase their income
Q6 : What if you were made the Sanitation Head of the Government hospital. How would
you bring about more improved sanitation?

Put up dustbins, beautify the hospital with plants and trees etc. and fine people who litter the
hospital
Send a memo to the departments that the hospital needs to be kept clean
Create an awareness campaign on keeping the hospital environment clean
Set up a whole plan to raise awareness levels and ownership of keeping the hospital clean
and involving the staff, patients and public
Q7 : Which of these bus drivers practices imaginative sympathy the most?

The one who stops at the bus stops depending on the number of people boarding the bus
The one who is alert about the safety of the passengers and waits till each one boards or gets
down from the bus
The one who is aware about his passengers and is willing to wait till an elderly/ disabled
passenger gets on to or down the bus
 The one who stops the bus at all the scheduled stops for exactly the minimum time
Q8 : If a team uses imaginative sympathy, how do you think they would design any electronic
gadget?

The team will do a market survey on what customers prefer in the gadget
The team will make samples for testing and finding out what makes the customer most
comfortable
The team adds some new features to the gadget based on new gadgets already in the market
The team will find out what features the customers would like to have on the gadget
Q9 : An Insurance company had the rule of getting the signature of the customer for
proceeding with the claims within a time limit. It came to the notice of the Director that
many of the customers were unable to come to the office due to varied reasons. What can
he do?

Inform the executives of the company that they can make a case to case judgment and can
use the option of sending a representative to the customer
Set up a committee to work out clauses / alternatives to the rule
Add the clause that the time period for signing can be increased when needed
Wait till the rule is changed
Q10 On the day of the presentation, one of the team members is unable to come. Imagine that
: she is highly concerned about the team. What is she most likely to do?

She could promise to compensate for it in the next presentation

She could inform them that she is really sorry for not being around for the presentation
She could enquire how she can help them out without being present at the venue
She could talk to her team mates about her part of the presentation and enable one of them to
understand so that the presentation can go on smoothly