4 MUST QUALITIES TO 
GROW BUSINESS 
W O R K B O O K 
 
 
 
 
 
 
 
 
 
 

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DELEGATION 
Use this checklist to learn how well you delegate. Answer all the following questions. 
 
Question Yes No
1. Do you spend most of your time completing tasks that require your specific level of 
skill and authority?
2. Do you assign tasks to people at the lowest staff level capable of completing them 
successfully?
3. Do you have trust and confidence in the ability of your staff members to complete 
job assignments successfully?
4. Do your staff members know what you expect of them?
5. Do you take the time to carefully select the right person for the right job?
6. Do you clearly brief staff members on all aspects of an assignment when you 
delegate?
7. Do you allow employees sufficient time to solve their own problems before 
interceding with advice?
8. Do you use delegation as a way to help employees develop new skills and provide 
challenging work assignments?
9. Do you focus on results achieved versus the methods used to achieve them?
10. Do you provide staff members with the necessary authority needed to complete 
assigned tasks?
11. Do you realize that mistakes may be made and are an important part of the 
learning process for your staff?
12. Do you clearly outline expected results and hold your staff accountable for 
achieving these results?
13. Do you support your staff with an appropriate level of feedback and follow-up?
14. Do you feel comfortable sharing control with your staff?
15. Do you recognize that, as the delegator, you retain the ultimate responsibility for 
the outcome of the delegated assignment?
TOTALS

 
If you answer “yes” to at least twelve questions, you are doing a good job of delegating. 
If you answer “no” to three or more questions, you may want to enhance your delegation 
skills. For those questions which you answer “no” to, you may want to identify how to 
change the behavior and practice it the next time you delegate an assignment. 
 
 

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Use this worksheet to help you prepare for a delegating discussion with an employee.  
 
Assignment: 
Assigned To: 
Clearly define the project, task or function you are preparing to delegate. 

What are the criteria for the assignment’s success? 

 

What is the timeline for completion? 

 

Describe, in specific terms, the level of authority being delegated. 

 

Describe your plan for follow-up to monitor progress. 

 

 
 
 
 

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Business Process Analysis Questioning Framework: 
● A business process has the following main activities. 
● You can utilise the table below to create the process you want 
 
SL Process Elements  This category of questions  Question Objectives
To Define is directed at 
understanding how the 
process works
1 Process Name How do you refer to this  To elicit information on the standard name of the 
process? process. Process names usually start with a verb, for 
example, “Apply For Leave”. It is also important to review 
existing process names with the objective of ensuring 
they conform to industry convention 
e.g. APQC Process Classification Framework 
2 Triggering  What causes this process to  To elicit information on the trigger(s) 
Events be executed? of the process, that is, the condition(s) under which the 
process is initiated. These are the conditions that must 
be 
met at the beginning of the process. 
3 Process Steps/  What are the steps involved  To elicit information on the steps involved in the process 
Activities in this process? and the sequence in which the steps are carried out. The 
number of steps in a process can help to understand 
how complicated a process is and identify 
any redundancy or repetition. 
4 Actors Who are the main  To elicit information on the actors involved in the 
participants in this  process and what they do. This can also help to 
process? understand 
who will be affected by the process improvement 
exercise. 
5 Process  What is the objective of the  To elicit information on what the 
Objective process? process is intended to accomplish for the business. 

 
 
 
Organization Name: [Insert Organization Name e.g. Business Analyst Learnings] 
 
Organization Name:  [Insert Organization Name] 
Project Name:  [Insert Name of Project] 
Prepared By:  [Insert name of Author] 
Reviewed/Approved By:  [Insert name/role of approver r] 
Version Number:  [Insert version number] 
Issue Date:  [Insert date the document is to be distributed] 
 
 

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S/N Process  Question Comments  Source  Action/Next Steps 
Elements To  [Insert comments  [Insert name of  [State what action is 
Define provided by stakeholder] stakeholder  required, if 
providing  necessary] 
comments]
1 Process Name How do you  Apply For Leave 
refer to this 
process?
2 Triggering  What causes this  1. Staff is ill 
Events process to be  2. Staff is pregnant 
executed? 3. Staff is bereaved 
4. Staff has an exam 
5. Staff would like to 
proceed on annual 
vacation 
3 Process  What are the  1. Staff fills paper form 
Steps/Activities steps involved in  2. Staff attaches 
this process? supporting 
documentation 
3. Staff’s manager reviews 
application and may 
approve, defer or reject 
application. As part of the 
review process, manager 
may consult other team 
members to determine if 
there are any urgent tasks 
yet to be completed by the 
staff. The Manager may 
also consult the 
organizational event 
calendar to check for 
conflicting dates, if any. 
4. Staff receives printed 
notification of leave 
application from the 
Human Resource 
Department (HRD) 
5. The HR Administrator 
periodically monitors 
leave applications and 
prints leave letters for 
staff, based on request. 
 
 
Write your process in the following table. 
 

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S/N Process Elements  Question Comments Source Action/Next Steps
To Define

1 Process Name How do you refer 

to this process? 

2 Triggering Events What causes this 

process to be 
executed? 

3 Process  What are the 

Steps/Activities steps involved in 
this process? 

 
 
 
 
 
 

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