Professional Documents
Culture Documents
Title: Establish and conduct business relationships
Question 1. List 2 commercial hospitality business relationships that a hospitality business needs to
develop
Question 2. List 3 opportunities to maintain regular contact with customers; and 3 opportunities with
suppliers
SITXCCS008
Question 2a. What are 3 professional service standards for service industry personnel?
Question 2b. What are 2 attitudes and 2 attributes expected by the service industries to work with
customers?
Question 3. What are the roles and responsibilities of management, supervisors and operational
personnel in providing quality service?
Question 4. List 2 sources of information on current service trends and changes that affect service
delivery
Question 5. What are 3 internal or external environmental changes and their effect on planning for
quality customer service?
Question 8. What are 2 methods of assessing the effectiveness of customer service practices?
Question 10. Describe industry schemes, accreditation schemes and codes of conduct aimed at
improving customer service
Question 11. What are 3 areas where organizational policies and procedures assist in ensuring quality
customer service?
Question 12. Outline the objectives, components and comprehensive details of consumer
protection laws that relate to customer service that hospitality businesses are
responsible for.