Staff and Students frequently asked questions Introduction ur organisation has. partnered with Intemational $505, o provide you with medcaland socurty advew fond assistance whet ab303 ior to travel, is highly recommandod that you vow the one county information. I you need more in ‘depth information oF have quests specie to your Personal heath and safety, call he Intemational SOS Resistance Conte batore you trate. Some examples of services avélable to you while away fom heme include: + Mosialacviee an vaccination fr your group and ‘wave safty tips before traveliag overseas + One ofthe students in your gaup er you yourself have @ medical conditon that ou wish o discuss vith a dactar + Ifyou become unwell with @ ead and are unsure where to nd a doctor pharracy + You, oF possibly someone in your group, are Injured, orhave concoms for your safaty + Speak to your organisation's program manager today to find out more about what fs avaiable fo you under the membership. FAQs Q. Who Is International S08? Intemational SOS ts the work's leading medical & securly services company, Our global services Include medical and secur risk planning, in-county ‘expertise and emergency response for raves. [At the core of our service is comprehensive, members-only. webste.(nlematonalss.com) and tore than 27 Assistance Cenves around the Wodd ‘With 54 Intemational SOS cncs and a fleet of ait ‘ambulaneas, members are assured ofthe very best outine or’ emergency medical and secur ‘We operate from over 850 ses I 70 counties with 41,000+ employees, led by 1 400 physicians and 200 securiy specials. . When do cal Intemational SO? Anyime! You can call us wih a simple msi, Ssecunly or tiavel related -qusstion or in an femergency._ AS member you gl 24-hour expert avis and. assistance whether you \nood INTERNATIONAL ‘305, Vaccinations before traveling; medical advice while abroad ‘or immediate care ina medcal_ emergency Intemational SOS assistance services are dosed {help you wih any medica, personal, travel or ogal prabloms when you are ouside your home county. . What is an Assistance Centre? Intemational SOS Assstance Contes are 2471905 operations centes. kind of Ike a call contre (on steroids), staffed by doctors and nurses, security experts, mult-ingval coordinators, and” logistics Support personnel. We can respond rapidly 2 any ‘ype of emergency or cll fr assistance. {.Is International SOS an insurance company? Mo, We are a 24shour medical assistance company. ‘Simpiiie, insurance takes care ofthe bils and wo help keep you and your tour group ea, heathy and Socure around the world. We do by helping you thoroughly propare before travel. Durng travel we aso offer expert advo, referral assistance, medleal ‘monitoring, scivating "ambulances, alering the fmergency staf I require, arranging hotel home ‘sits, arranging bedside nursing. al one by our n= house doctor, nurses and scuriy profesional (Our medical stat credential a weldulde network of providers. Also, we have signed agement lh many of these providers and. are able to provide {uarantee of payments on your Behan mast cases. ‘Ths means we can lake care of the costs, without you having to worry. @. Do I have to pay to use International SOS services? ‘Asa member, all of our advisory servoas are complimentary.” Your organisation subscribes 19 2 membership program to access these sence. {Q.Will International SOS pay my medical bills? Many counties around the werld have medical systems thal roque upfront paymant "before treatment, even in an emergency. nigmational SOS wil quarantee and pay up-ron costs ssoriated with {your medical care fo ensure you receive immediate 2 gain approval to do so tough ‘Given our worldwide. presence, Whether you need to see a doctor, physio, oF need fan emergency replacement of» prescipon ‘medication, give usa cal, we can hel,@. Do need to activate my menbership? No, your mombership is akeady active, Simply ‘dowmload the assistance app on your mobile phan ‘and cary tho Intemational SOS earn your walla at all times while traveling. Whenever you need assistanco, the mobile app wil direct you tthe hearest Assistance Cont, @..Do | have to carry my membership card with mmo a all times? No, however iti a good idea t» always catry your ‘membership card with you sitca i includes” the {olophone numbers of out Assistance Centres and your organisation's mombership umber. Albo should you ever lose consciousness, emergency senvcos fro trained to look for ssenieation. ‘They know Intematioal SOS and ofan do alert us when they find your membership card in you" wall Q. What information should | have available before calling International SOS? To ensure a prompt response when calling, you shouldbe prepared to provide the flowing 41 You willbe asked for basic contact Information 0 Intemational SOS can cal you back i you get eu of 2. You wil need to provide te description of your |save or eancom so you ean bs put tough to the propriate medical or security consultant INTERNATIONAL 305, 3. You may be asked personal questions, the Informaton you provide is bound by privacy laws, 0 please speak frankly with your consultant so you can recave the bast posible care and advice 4. Provide your membership number (his can be feund on the membership card or on the mobs fn) ~ fs ak you dont have thi, Intemational 80S wil stil asset you @. Does International SOS have any helpful pre ‘travel information available? Absolutly! In addon to. caling the Assistance Centre for any protip quastons yeu may have, you ‘can acoess the country guides by loging In with your ‘membership number a iniematcnsieas earn You can accoss his comprchensive and up-to-date site providing) essential information nels the folowing: 1 vaceRation requirements passport and visa requirements {ually of haath care ‘2dvica on prevalent dscases personal and driving salty information hygiene: quality of food ard water culture and customs cumency ‘weather and what clothes to take ompatlt ofeteccal ems personal safely advice ©. = J uae. How do | sign-up for travel email alerts for my destinations? "Us Important to sign up for eal alerts at least 7 days prior to travel you are a’ member of stat! {aking a group of stidents on afar or simply going (on a tp for professional develcoment. log ono the Intemational SOS Portal and signup. You might also ‘be a: member of star! approving and reviewing isk assessments, and. may wist to monitor the estnations of your anna rave. Signup for a daly ‘digest to stay informed al yoar round. (Note Is 3 high risk destination, the recommendation 1 10 22We realtime oma alert to wont activi) Go to wiwinlomationalses.con and inser’ the membership number in the menber log in secton ante of the page. (On the loft hand menu, eek en email alerts and follow the on-screen insrucons INTERNATIONAL ‘305, , What if need medical advice or a referal to a doctor or dentist? you have any medica concen, minor ar serious, Your frst contact should be Inmatonal SOS, Our ‘ulngusl medical staf vil sen fo your concerns ‘offer advice and If nocossary, rect you to the ‘appropiate local healthcare provider for treatment ‘Abo, we can assist you in ananging an appointment ‘atthe nearest approved medical conte, This even includes help wth Kenting 2 pharmacy that sells genuine medicabon, and guidance with what to ask for. if you need a replacement scrip rom a doctor, we can help with hat 00, In some counties you ean attend International SOS nis als. Simply call and ask ©. What If or 2 member of my group, is hospitalised? Cal Intemational SOS as soon as possible of have ‘someone do 60 on your Baha Intemational SOS wi immediately take Stops to evaluato tho care tha Patents recoving and determine what actions must be taken to ensue thelr safe and sped) recovery Q. What if need medicine oF equipment? IF you Jost or run out of mediation, fst id ‘equipment or other suppbs, we can holp You replace it (in accordance. with local and Intemational regulators). In some cases we send fresh supplies, ge! you a prescipin from your doctor at home, or required avange a preseiplon from a local Dhysician, Q. What if local medical facilities are not adequate? you, oF a member of your group, are hospitalised in fan area where adequate medical facies are. not available, tational SOS val bain approval rom Your organisation to meve you ta @ medical ach aable af providing the revit core physi Supervises these movement, and when necessary, {2 medial specalet or nurse wil accompany. yOu during the transportation. A commercial fight or sit ‘ambulance wil be used when required. Q. What happens when | am released from the hospital and stil need hl? When your condlion is stabilized and International ‘SOS has determined that it is medially advisable to bring you home oF fo @ facily near your permanant residence, Intemational SOS" wil again "obtain ‘approval from’ your school and arange the repatiaton under medical superision, This ala _pplles o membors of your group.Q. What other travel assistance services do you help members with? Intemational SOS assists wih replacing important travel documents (eg. passport, erect cards) If you hhave a change in plans wo can aise you on how to ‘extend your visa of got further vaccinating, Intemational SOS can cofer yeu to a lawyer of interpreter, help to replace lost ckes, and i your arganisatonal authorises, we can aso. provide ‘emergency cash advances. Heuever, for routine travel arangamants please use your organisations travel management prover INTERNATIONAL 305,