Name : __________

Class : __________
Num. : __________

MATERI 3

Expression of intention
3.3 Menerapkan fungsi sosial, struktur teks, dan unsur kebahasaan teks interaksi transaksional lisan dan tulis yang
melibatkan tindakan memberi dan meminta informasi terkait niat melakukan suatu tindakan/kegiatan, sesuai dengan
konteks penggunaannya. (Perhatikan unsur kebahasaan be going to, would like to)
4.3 Menyusun teks interaksi transaksional lisan dan tulis pendek dan sederhana yang melibatkan tindakan memberi dan
meminta informasi terkait niat melakukan suatu tindakan/kegiatan, dengan memperhatikan fungsi sosial, struktur teks,
dan unsur kebahasaan yang benar dan sesuai konteks

Some example of expressing intention

 He/she will…
 I am going to introduce my friend
 I am going to…
 I am planning to…
 I am thinking of…
 I fully intended to…
 I have every intention of…
 I intend to…
 I reckon I will…
 I want to ……
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  I want to make a pancake
 I will ……
 I will make an effort to…
 I will visit museum today
 I would like to ……
 I would like to tell about my family
 I would rather ……
 I would rather stay at home than go fishing
 It is my intention to …
 My intention is to..
 My mother is going to…
 She is going to cook a cake
 She would rather…
 The Moscow State Circus is going to be perform in Cheltenham next week
 We will celebrate our anniversary by flying to New York next month
 We will go to Bali next years
 We would like to…

Pattern of expressing intetion

·         I’d like to + V1 ….
·         I will + V1 ….
·         I’m going to + V1….
·         I would rather + V1…. than……
·         I want to + V1….
·         I plan to + V1….
·         I intend to + V1….

READING COMPREHENSION

Choose the best answers for the questions below

When guests stay and eat at a hotel, they actually buy some services and foods. They spend their money
to pay for them. That is why they will always need help and good services from the hotel staff.
If they do not feel satisfied with certain matters, they will make complaints. If the hotel staff is unable to
handle their complaints satisfactorily, they never come again to the hotel. And of course, sooner or later the
hotel will lose its customers.
It is, therefore, very important for the hotel staff to handle them professionally when this situation
happens, But do you know how to handle them and serve guests or customers as well as possible?
Remember! Its key is hospitality and good services toward them.
It seems very easy to say, but it is really difficult to do. You must be friendly, polite and helpful to your
guests or customers. This is easy when they are also polite and easy to deal with. But what happens when the
opposite is true? What happens when a guest is rude and abusive? It is an art to be nice to such people.
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 You can learn this art. Training can help you to do deal with rude and abusive guests. You must listen to
the guests and sympathize with his or her problems. If you are able to handle them properly, a complaint
will become a compliment.

1.       What do guests or customers buy during their stay at the hotel?

a.         Food and beverage
b.         Goods and foods
c.          Some services and foods
d.         Spend their time

2.       What does the word ‘them’ in the last paragraph refer to?
a.         Rude guests
b.         Abusive guests
c.          guests
d.         Complaint

3.       What is the key to make the guests comfortable and satisfied with the hotel?
a.         Handling and serving the guests professionally
b.         Handling and serving the guest as well as possible
c.          Hospitality and good services toward the guests
d.         Friendly, polite and helpful

4.       What is the synonym of the word ’abusive’?

a.         complaint
b.         impolite
c.          careless
d.         Nice

5.       What is the text talking about?

a.         Good service for the guests or customers
b.         How to handle the guests
c.          Hotel reservation
d.         Serving and handling the guests

Complete this sentences by choosing the appropriate verbs and using the pattern of expressing intention
in page 2. Number 1 is already done for you as the example.

1. I _________ my homework this afternoon. → I plan to do my homework this afternoon.

2. If Emily passes her examination her mother _________ her a new phone.
3. I _________ cookies with my mother.
4. Jane : ‘I don’t understand this material.’
Robert : ‘Ask the teacher about it. She _________ you’
5. My brother _________ a goalkeeper when he grows up.
6. He _________ to canteen than library.
7. He _________ stay at home than go finishing.
8. We _________ baking cookies.
9. They _________ Bali than Lombok.
10. My dad and I _________ finishing the project together.
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