Salutation

Formal (letter) Semi-formal Informal

(email) (email)
Know who you write Dear Mr./ Ms. Dear + first
to: + family name, name,
-Dear Mr./ Ms. + full
name: Hi + first
Don’t know who you name,
write to:
-Dear Sirs:
-Dear Sir/ Madam:
-To whom it may
concern:

Closing
Formal Semi-formal Informal

Know who you write With regards, Best wishes,

to:
-Yours sincerely Best regards, All the best,
Don’t know who you
write to:
-Yours faithfully
Referring to Previous Contact Small Talk (Informal)

Further to our conversation of 25 I hope you are well. (N)

August,... (Formal)
How are things? (I)
Thank you for your letter of 12
June. (Neutral&F) How was your trip to New York?
(I&N)
Ex: Further to our meeting on
June 12th about the new product
launch, I am now writing to
suggest some ways to introduce
the product to the market.

It was a pleasure to meet you at

the conference last week,... (N&F)

With reference to invoice 26735,...

(N&F)

Thanks for the information you

sent me. (Informal)

Stating the Purpose Making Requests

I am writing regarding/concerning I would be grateful if you could +

+ noun (F) V... (N&F)
I am writing about + noun (I&N) I would appreciate it if you could +
V... (N&F)
I am writing to + V (e.g. inform you
about/enquire about/request...) I was wondering if you could +
(N&F) V... (N&F)

I'm writing to + V (I&N) Could you please + V... (I&N&F)

I would like to + V... (N&F)

I'd like to + V... (I&N)

Referring to Attachments Organising Meetings

I have attached... (N&F) Would 3PM on Wednesday the

24th of January be convenient to
I've attached...(I&N) you? (F)

Attached you will find... (N&F) Would 3pm on Wednesday 25

January be convenient for you?
Attached you'll find... (I&N) (N&F)

...the attached 'file'... Would Wednesday 25 January at

3pm suit you? (N)
..."file" is/are attached.
How is Wed. 25 Jan. at 3pm for
you? (I&N)

How about Wed. 25 Jan at 3pm?

(I)

Promising Action Positive Close

I will + V... (N&F) I look forward to seeing you. (F)

I'll + V (I) I look forward to your reply. (F)

I look forward to hearing from

you. (F)

I am looking forward to hearing

from you. (N)

I'm looking forward to hearing

from you. (I&N)

Closing (future) small talk (I) Sign Off

Good luck at the conference. Faithfully yours, (very formal)

See you tomorrow. Sincerely yours, (F)

Kind regards, (F - UK, Aus)
Have a great weekend.
Best regards, (F - USA)

Regards, (N)

See you soon. (I)

Cheers (I, UK, Aus)