PRODUCTIVITY DASHBOARD

TEAM CLIENT
TEAM CLIENT
CONTACT HOURS TEAM AVERAGE
CONTACT HOURS
GOAL

744 750 101%

TIME OVER 1 WEEK

TOTAL
CLIENT
CLIENT % OF GOAL
REP CONTACT
CONTACT REACHED
HOURS GOAL
HOURS

Rep 1 30 30 100%

Rep 2 30 30 100%

Rep 3 34 30 113%

Rep 4 34 30 113%

Rep 5 34 30 113%

Rep 6 26 30 87%

Rep 7 25 30 83%

Rep 8 31 30 103%

Rep 9 29 30 97%

Rep 10 30 30 100%

Rep 11 29 30 97%
Rep 12 24 30 80%

Rep 13 32 30 107%

Rep 14 31 30 103%

Rep 15 31 30 103%

Rep 16 27 30 90%

Rep 17 31 30 103%

Rep 18 24 30 80%

Rep 19 32 30 107%

Rep 20 28 30 93%

Rep 21 30 30 100%

Rep 22 28 30 93%

Rep 23 34 30 113%

Rep 24 27 30 90%

Rep 25 33 30 110%
 CLIENT CONTACT H
40

35 34 34 34
32
31
30 30 30
30 29 29

26
25
25 24

20

15

10

0
Rep 1 Rep 2 Rep 3 Rep 4 Rep 5 Rep 6 Rep 7 Rep 8 Rep 9 Rep 10 Rep 11 Rep 12 Rep

ABONDONED CAL

125%

113% 113% 113%

125%

113% 113% 113%

10
103%
100% 100% 100%
100% 97% 97%

87%
83%
80%

75%

p
1
p
2
p
3
p
4
p
5
p
6
p
7
p
8
p
9 10 11 12 1
Re Re Re Re Re Re Re Re Re p p p p
Re Re Re Re
CLIENT CONTACT HOURS PER REP

34
32 32
31 31 31
30 30
29
28 28
27 27

24 24

p 10 Rep 11 Rep 12 Rep 13 Rep 14 Rep 15 Rep 16 Rep 17 Rep 18 Rep 19 Rep 20 Rep 21 Rep 22 Rep 23 Rep 24 R

ABONDONED CALLS PER REP

113%
 113%

107% 107%
103% 103% 103%
0% 100%
97%
93% 93%
90% 90%

80% 80%

0 11 12 13 14 15 16 17 18 19 20 21 22 23 24
p p p p p p p p p p p p p p
Re Re Re Re Re Re Re Re Re Re Re Re Re Re
 34
33

28
27

Rep 22 Rep 23 Rep 24 Rep 25

113%
 113%
110%

0%

93%
90%

22 23 24 25
p p p p
Re Re Re Re