QUALITY MANA

EMPLOYEE SA
Q
# WORKERS Smile at reception Politeness

1 100% 100%
2 70% 80%
3 90% 90%
4 100% 100%
5 95% 95%
6 100% 100%
7 80% 0%
8 100% 100%
9 100% 100%
10 90% 90%
11 75% 95%
12 80% 90%
13 90% 80%
14 100% 80%
15 90% 80%
16 100% 90%
17 90% 90%
18 80% 80%
19 100% 100%
20 80% 90%
21 100% 100%
22 90% 80%
23 75% 75%
24 90% 80%
25 0% 90%
26 80% 90%
27 MIH YANNICK KEDZE 90% 80%
28 95% 95%
29 100% 100%
30 100% 90%
31 BAYA LOUIS 80% 60%
32 80% 80%
33 80% 70%
34 80% 80%
35 100% 100%
36 FIFI AMISSAH 100% 100%
37 90% 90%
38 90% 90%
39 MR. NDJENG(CIIMM) 80% 90%
40 ACONGIFON JEAN D 100% 100%
41 100% 100%
42 TAWEH MAURICE 100% 80%
43 WUOMBE LAWRENCE 70% 70%
44 100% 100%
45 95% 95%
46 90% 90%
47 60% 60%
48 80% 100%
49 100% 100%
50 100% 100%
51 90% 70%
52 90% 90%
53 100% 100%
54 75% 95%
55 100% 100%
56 100% 80%
57 10% 60%
58 RUDDY 80% 80%
59 60% 70%

AVERAGE: 92% 83%

ALITY MANAGEMENT SYSTEM

OYEE SATISFACTION
QUESTIONS FROM QUESTIONNAIRES
Problem resolved to ur
Waiting time Apologies received Type of Goodbye
satisfaction
100% 0% 100% 100%
70% 70% 90% 70%
90% 70% 90% 90%
90% 70% 100%
95% 75% 95%
100% 70% 90% 100%
80% 70% 70% 80%
100% 100% 100%
100% 100% 100%
90% 100% 100% 90%
75% 75% 75%
100% 100% 100%
70% 70% 70% 70%
100% 100% 100%
90% 100% 30% 90%
90% 70% 70% 80%
80% 80% 100% 90%
90% 100% 100% 100%
100% 100% 100%
80% 90% 100% 80%
100% 0% 0%
70% 80% 80%
95% 95% 75%
70% 90% 100% 80%
90% 0% 100% 10%
90% 90% 90%
80% 80% 90% 90%
95% 75% 95%
100% 100% 100%
95% 95% 95%
80% 70% 80% 90%
90% 80% 90% 90%
70% 80% 80% 80%
70% 80% 80% 70%
80% 100% 100% 100%
90% 60% 100% 100%
80% 70% 100% 90%
90% 90% 90%
80% 70% 100% 80%
100% 100% 100% 100%
90% 100% 90% 100%
90% 70% 70% 80%
70% 70% 90% 60%
90% 80% 100% 100%
75% 95% 75%
10% 70% 0% 80%
60% 0% 60% 60%
80%
70% 70% 100% 40%
80% 80% 90% 80%
60% 60% 50% 50%
70% 70% 70% 90%
90% 100% 100% 90%
75% 80% 75%
100% 80% 100% 90%
80% 100% 100% 100%
30% 40% 30% 30%
70% 80% 70% 70%
40% 30% 60% 60%

91% 56% 86% 92%

 QTY-FM-0086-01
Date of creation : 15/07/2020
Date of revision : NA
Page 1 of 1

Type of Goodbye Team spirit in THR AVERAGE

100% 100% 86%

70% 70% 74%
90% 70% 84%
100% 80% 90%
95% 80% 89%
100% 100% 94%
80% 70% 64%
100% 90% 98%
100% 100% 100%
90% 80% 91%
75% 55% 75%
100% 100% 0%
70% 90% 77%
100% 90% 95%
90% 100% 83%
80% 80% 83%
90% 100% 90%
100% 0% 79%
100% 100% 100%
80% 60% 83%
0% 70% 62%
80% 80% 80%
75% 80% 83%
80% 100% 87%
10% 90% 54%
90% 90% 88%
90% 100% 87%
95% 100% 93%
100% 100% 100%
95% 85% 93%
90% 90% 79%
90% 90% 86%
80% 70% 76%
70% 70% 76%
100% 100% 97%
100% 100% 93%
90% 70% 84%
90% 80% 88%
80% 90% 84%
100% 100% 100%
100% 100% 97%
80% 100% 84%
60% 70% 71%
100% 100% 96%
75% 50% 81%
80% 100% 63%
60% 60% 51%
87%
40% 60% 77%
80% 70% 86%
50% 100% 69%
90% 70% 79%
90% 90% 96%
75% 50% 75%
90% 100% 96%
100% 100% 94%
30% 100% 43%
70% 80% 76%
60% 50% 53%

92% 83% 83%