MODULE: QUALITY CONCEPTS

All Multiple Question Carry two Mark,

1.We have a sample of EETs pulse-rate with a mean of 80 and standard deviation of 6 beats
pre minutes. How would you describe the pulse rate of an EET who recorded 98 beats per
minutes in terms of mean and standard deviation.
a. 3 SD above mean
b. 2 SD above mean
c. 1 SD above mean
d. None of the above
e. It could be anything
2.About what percentage of the observation in a normal distribution will have values grater
than 1 SD above the mean.
f. 32
g. 36
h. 50
i. More then 50
3.A normal distribution is represented by ‘ the process mean’ and -PROCESS
SPREAD--------------------
4.The defect level in a process without ‘mean shifted’ for 6 sigma level operation is
----0.002----------------------------
5. The defect level in a process with ‘mean shifted’ for 6 sigma level operation is
-3.4-------------------------------
6. When the mean shifted,
j. It increases the defect level
k. It reduces the defect level.
l. Can be anything, depending upon the situation
7.How much “shifting of mean” is allowed, while doing six sigma calculation and data
processing ?
m. + 1.57 SD
n. +1.0 SD
o. + 2.0p.
+ 1.5 SD
q. Depends on the particular process for which calculation is being done
8.Define the process capability Index how well a process is centered within specification limt

9.What is the difference of Cp and Cpk? potential capability,achieved capability

10.What is the process capability index for a three and six sigma level of operation ?
r. 1 and 2
s. 1.5 and 2.5
t. 3 and 4
u. None of the above
11.You asked your design and engineering staffs to see how there products are manufactured
in the factory. In this case, you are implementing the concept of:
 v. PDCA/SDCA
w. Quality first
x. Next process is customer
y. Speaks with data
12.Three Ks (3K) are Japanese words referring to conventional perception of work place
Kiken- dangerous, Kitanai –dirty and Kitsui-stressful. To change these perception, we
should first implement :
z. 6 sigma
aa. 5S
bb. 3 MUs
cc. SQC
13.When you finally agree upon our main problem, the team leader draw a diagram to further
discussed the cause of our problem. The diagram mentioned here is :
dd. Pareto
ee. Fault tree
ff. Scatter
gg. Fish bone
14.Which of the following is not a QC Tool ?
hh. Pareto chart
ii. Check sheet
jj. Scatter diagram
kk. Force-field analysis
ll. Brain storming analysis
15.Improvement ideas from individuals in generally channeled through :
mm.Quality control
nn. KAIZEN work-shop
oo. Small-group activity
pp. Suggestion systems
16.In one of our Gemba-KAIZEN workshop, we were able to shorten the length of conveyor
belt by 60%. This case is commonly associated to the elimination of muda of :
qq. Waiting
rr. Motion
ss. Rework
tt. Transportation
17.Before you are reckoned as capable to manage QCD ( Quality, Cost, Delivery ) of your
company, you have to manage your GEMBA effectively. This principle is in line with
KAIZEN concept of :
uu. Speak with data
vv. Process versus result
ww Quality first
xx. Market-in
18.Which of the following is a QC tool :
yy. Histogram
zz. Brain writing
aaa.5W, 1H
bbb.Process-Model sheet
 19.What does DMAIC stands for :
DEFINE,MEASURE,ANALYZE,IMPROVE,CONTROL
20.What is KAIZEN
ccc. Gradual
ddd. Order
eee .Gradual, orderly and continues improvement
fff. Continues
21.The search for industry best practices that lead to superior performance is called,
ggg. Bench marking
hhh. Business process reengineering
iii. Market search
jjj. Kaizen
22.Control limits on a Shewhart control charts corresponds to
kkk. 2 sigma limits
lll. 3 sigma limits
mmm. 4 sigma limits
nnn. 6 sigma limits
23.When a company moves from 3-sigma quality level to 4 and 5 sigma quality levels, they
tend to
ooo. Spend more money on prevention costs
ppp. Spends less money on appraisal cost
qqq. Spend less money on failure cost
rrr. All of the above
24.What is PDCA ? (write the extended from ) PLAN,DO,CHECK,ACTION
25. What is RPN (write the extended from )RISK PRIORITY NUMBER

Answer any 10 question

01. Show how PDCA and DMAIC is related to each other graphically ? (5marks)
02. What is 5 S Programme, define each S and give heir meanings ? (5marks)
03. How many types of check – sheets are there; give their names ? (5marks)
04. What is FMEA ? (5marks)
05. Write in ordered of importance, the Six Sigma Organization structure: the champion,
green belt, master black belt and black belt ? (5marks)
06. Show graphically the kaizen Grid (Innovation, Kaizen, Maintenance) ? (5marks)
07. Complete the definition of Quality (5marks)
Quality means FULLY Meeting AGREED Requirement of
INTERNAL
And EXTERNAL Customers at a SPECIFIC cost every
time ALL the time.
08. Define & explain the meaning of QCDS ? (5marks)
sss.Q
b. C
c D
d. S
09. Define KAIZEN (5marks)
10. SIX SIGMA = --------3.4-------------DPMO (5marks)
11. Define MUDA (5marks)
12. Explain any four kinds of MUDAs (5marks)
01.------------------------------------------------
02------------------------------------------------
03-------------------------------------------------
04-------------------------------------------------
13. Define 3 elements of Cost of Quality (5marks)
14. Define & draw steps of Problem Solving Process (5marks)

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