Common Paper Jam

Resolutions
7mo ago

Purpose

This article is provided to assist clients with a resolution for

common paper jams.

Information

Paper jams are often caused by the condition of the media in

the paper trays. There are three media conditions easily
corrected with simple steps.

Loading of paper and placement of the paper guides.

Dog eared paper loaded in the paper tray.
Paper curling caused by high humidity in the building or
where the paper is stored.

Loading Paper and the Correct Placement of the Paper

Guides

Paper guides should be snug against the ream of paper in

the tray. There may be more than one paper guide to adjust,
side and length guides. For proper performance paper
should always be neat and square while in the tray.
Dog Eared Paper

Dog eared paper could be at the top or at the bottom of a

ream of paper loaded in a paper tray. Remove the entire
ream, discard all dog eared paper from the ream and replace
the clean paper in the paper tray. Ensure paper guides are
snug against the ream of paper.

Paper Curling

Paper will curl as it absorbs moisture from humidity causing

jamming. Remove the entire ream of paper from the tray and
flip the ream over so the top page is now on the bottom. In
high humidity offices this can be performed as often as
needed.

Store all paper in a low humidity environment

We are offering this self-help article as a quick reference

which we believe may resolve your issue quickly without
outside assistance. Please contact us for additional support
if at any time you feel that you are uncomfortable with the
steps we have provided.