Scribd Logo
Upload

Welcome to Scribd!

  • Preguntas de Servicio Al Cliente

    Uploaded by

    yoli tatiana mora
    12 views1 page
    Customer service is responsible for direct contact with customers to understand what they like and concerns about products. There are different types of customers. New trends in customer service have emerged as customers and customer service systems change with new technologies, allowing companies to better adapt to changing customer needs and provide excellent service even in unexpected situations. Enterprises should have customer support protocols to facilitate better communication between employees and customers, speed up response times, promote fluid dialogue, and ensure positive interactions with customers. This allows for stable workflows and the protocols should be detailed and clear for employees.

    Original Description:

    mm

    Original Title

    Preguntas de Servicio Al Cliente (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Customer service is responsible for direct contact with customers to understand what they like and concerns about products. There are different types of customers. New trends in customer service have emerged as customers and customer service systems change with new technologies, allowing companies to better adapt to changing customer needs and provide excellent service even in unexpected situations. Enterprises should have customer support protocols to facilitate better communication between employees and customers, speed up response times, promote fluid dialogue, and ensure positive interactions with customers. This allows for stable workflows and the protocols should be detailed and clear for employees.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Preguntas de Servicio Al Cliente

    Uploaded by

    yoli tatiana mora
    Customer service is responsible for direct contact with customers to understand what they like and concerns about products. There are different types of customers. New trends in customer service have emerged as customers and customer service systems change with new technologies, allowing companies to better adapt to changing customer needs and provide excellent service even in unexpected situations. Enterprises should have customer support protocols to facilitate better communication between employees and customers, speed up response times, promote fluid dialogue, and ensure positive interactions with customers. This allows for stable workflows and the protocols should be detailed and clear for employees.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1. Define what is a customer service from your viewpoint.

    Customer service in a company is responsible for having direct contact with the
    customer in order to know what they like and what they do not like about the
    product, and it is also responsible for receiving doubts and concerns.

    2. Develop a scheme about customer’s types.

    3. Actually there are new trends for customer service, ¿why this happen?

    If there are new trends for customer service, because the customer and the
    customer service system is changing every year with new technologies, companies
    adapt to changing customer requirements as they think better and better, Even
    situations that are never expected to happen, these trends help customers receive
    excellent service.

    4. Explain why enterprises should have customer support protocols.

    It allows to have a greater communication, it will help each of the employees to


    have that line of communication with the client to respond to doubts and concerns,
    it increases the speed of responses, it favors fluid dialogue, the interaction with the
    client is positive All this allows a stable work flow and it is also important that this
    document is detailed and clearly written so that the employee can find useful
    information.

    You might also like