NURSE
Good Morning Mr. Ubaldo
I am Sherylle Joyce Tomas,
nursing student. (maintaining
eye contact) I just wanted to
talk to you for a few minutes,
is it okay?
How are you today?
Can you tell me what did you
do all day?
I now understand why you are
tired and sleepy; you haven’t
rested yet since your work. Is
it right?
What do you want to talk
about first?
Can you tell me your concern
about your health?
(maintaining eye contact)
What do you think can trigger
your high blood pressure and
high cholesterol?
Can you tell me what are you
doing when you are having
this kind of health issues?
You said awhile back that you
have an anxiety, right? Can
you tell me about it?
PATIENT TECHNIQUE USED
Hi Good Morning!
greetings
yes, of course. (smiling)
I’m fine, but a little bit tired providing general leads
and sleepy. (using low tone
voice)
Well, I was working since 6 Use of open-ended question
am to 2 pm and after my work
we had a simple party with
my family.
Summarizing/paraphrasing
Yes, you are right.
I want to talk about my health.
I am really concern about my Providing general leads
health lately.
I am afraid if I’m having high
cholesterol and high blood used of open-ended questions
pressure. (Anxious looks)
When I can’t control, and I eat focusing
too much. Sometimes I feel
heart burns. (facing down)
Drink a lot of water and
resting helps, sometimes I am
scared and my anxiety attacks.
(silence for a minute) used of silence
Whenever I am scared or I used of open-ended questions
remember some bad things
like past traumas and if I feel
distress, my anxiety attack.
How often your anxiety
attacks?
If you are having anxiety
attack what are you doing to
cope or to overcome it.
So you’re having anxiety
attacks whenever you
remember something bad and
when you are scared about
you health but you have your
family and girlfriend to
comfort and support you to
overcome your anxiety, right?
can you tell me how you feel
about yourself?
what makes you feel insecure,
can you tell me?
So how are you coping with
it? Can you tell me?
Oh yes, I noticed your acne
now is better than before. I am Oh thank you,
proud of you for not letting
your insecurities defeat you.
Well there is no specific
times, maybe 3 times a week. Clarifying time or sequence
It depends how my day went.
I stop overthinking things and Focusing
I have my family to comfort
me and my gf who makes me
calm and to overcome it every
time I have my anxiety
Yes (nodding) Re-stating and Paraphrasing
Summarizing
I feel appreciated and loved
by my loved ones and Providing general leads
especially my girlfriend. But reflecting
sometimes I have insecurities
about myself. And I feel bad
about myself.
I have insecurities about my use of open-ended questions
body and my acne. I’m not
happy about it. (sad face)
I keep myself busy with work Focusing
and not to think of it. And active listening
with the help of my girlfriend
she always makes me feel
good about myself. I also
have my medication to reduce
my acne with the help of my
dermatologist.
(smile weakly)
Acknowledgement
I’m so bless because I have
someone who support me all
the time to overcome al of
 this.
You did great today for I appreciate so much that you Acknowledgement
expressing yourself, keep it listen to me.
up. I am happy for you that
you open up.

I am happy to help you Okay thank you.(Smile)

express yourself and to listen.

I will now let you rest I know

you are tired.

Mr. John Byron Ubaldo is 19 years old and currently living in Chicago with his family. He is a
responsible, kind and understanding man, but behind this good man he has insecurities and
anxiety.

Greeting the patient is necessary for a good start conversation. Introduction to self is
therapeutic technique and asking permission will maintain client’s importance. Providing
general lead is like facilitating discussion with the open-ended question, also to maintain eye
contact to convey interest to what the patient is saying. Allowing silence for him to focus and to
organize his thoughts. Keep being open minded and let the client share his thoughts and feelings
and stay on the topic even if its uncomfortable or difficult. Listens actively to the patient by
using SOLER Technique makes him more comfortable about expressing his feelings. Use of an
open-ended question allowed the opportunity for Mr. Ubaldo to express and to tell me in his own
words about his feelings. It is an effective way to get more information and keeping the
conversation focused.